3CX Live Chat vs Blackboard Collaborate comparison

3CX and Blackboard are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while Blackboard is ranked #28 with an average rating of 6.0. 3CX holds a 1.8% mindshare in VM, compared to Blackboard’s 0.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 75% of Blackboard users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

Blackboard Collaborate

Read 4 Blackboard Collaborate reviews

111 Views
47 Comparison Views

75% willing to recommend

3CX Live Chat

Blackboard Collaborate

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Blackboard Collaborate compete in the communication and virtual collaboration space. 3CX Live Chat has an advantage with competitive pricing and customer support, while Blackboard Collaborate offers a superior feature set for comprehensive capabilities.

Features: 3CX Live Chat provides instant messaging, voice calls, and integration options for enhanced real-time communication. Blackboard Collaborate offers interactive features like breakout rooms, polling, and real-time annotations, ideal for educational and collaborative settings.

Room for Improvement: 3CX Live Chat could benefit from more extensive reporting capabilities and broader CRM integration options. Improvements in customization for large-scale deployments would be beneficial as well. Blackboard Collaborate can improve by streamlining its setup process, enhancing user interface intuitiveness, and optimizing resource usage for better performance.

Ease of Deployment and Customer Service: 3CX Live Chat offers easy, cloud-based deployment and extensive support for quick setup. Blackboard Collaborate's complexity due to its feature richness requires more deployment time but is supported by well-regarded customer service for effective problem resolution.

Pricing and ROI: 3CX Live Chat is more affordable, presenting a solid ROI with lower costs. Blackboard Collaborate has higher initial expenses but delivers substantial ROI through its extensive feature set, justifying the investment in virtual learning and collaboration environments.

To learn more, read our detailed 3CX Live Chat vs. Blackboard Collaborate Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. Blackboard Collaborate

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Blackboard Collaborate

Ranking in Virtual Meetings

28th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.3% compared to the previous year. The mindshare of Blackboard Collaborate is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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YN1

Teaching and Learning Systems Manager at a university with 5,001-10,000 employees

Useful in webinars, meetings and online classrooms

One of the features that people enjoy is the whiteboard, providing opportunities for academics to present content and for students to contribute. The platform also allows for the creating of different rooms, enabling large classes to break into smaller groups for discussions. Students can then return to the main classroom to share their opinions. It integrates with LMS.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"We have not had any bugs or glitches, the solution is stable."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"Mobility features and remote extensions work well."

"The integration between the video and voice is the most valuable solution."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

More 3CX Live Chat pros

"Document loading and annotation."

"One of the features that people enjoy is the whiteboard, providing opportunities for academics to present content and for students to contribute. The platform also allows for the creating of different rooms, enabling large classes to break into smaller groups for discussions. Students can then return to the main classroom to share their opinions. It integrates with LMS."

"The solution allows me to connect and collaborate with my classes."

Cons

"The reporting and dashboards of 3CX could be improved."

"Having a video call would be a nice idea."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"There should be an option to save some extensions."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

More 3CX Live Chat cons

"The system can overload when too many try logging in."

"We faced outages when the user limit went over a certain number."

"If there were maybe more tutorials outside of what I'm aware the university is suggesting, I would take more tutorials on effective ways to deliver content. I come from the industry and content was always needed when people that were observing were smart and involved and decision-makers instead of so passively just trying to pass the course. In my imagination, the tutorials would be a tool where the learners themselves can have much more hands-on learning during a Collaborate session."

Pricing and Cost Advice

"There is no add-on costing on the standard fees."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about Blackboard Collaborate?

See all answers

What needs improvement with Blackboard Collaborate?

We faced outages when the user limit went over a certain number.

See all answers

What is your primary use case for Blackboard Collaborate?

We use the solution in web seminars, online classrooms, and meetings.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 45% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 30% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 25% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

April 2025

Download Blackboard Collaborate product report

Also Known As

3CX PBX

Blackboard Mobile

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Blackboard Mobile give your learners, educators, and community access to all aspects of the educational experience on their mobile devices and they'll be able to go anywhere. Giving you the power to engage everyone on their terms and devices. Offering instant access to the information they need. Encouraging the interaction they crave.

Blackboard

Sample Customers

Information Not Available

University of Derby Online, Universty of Warwick, University of Liverpool, City College Norwich, Northumberland College, Mid-Kent College, Watson Pharmaceutials, Capella University, Shore Tel Sky, Lincoln PD, City of Somerville MA, Somerset County Council

Buyer's Guide

3CX Live Chat vs. Blackboard Collaborate

April 2025

Free Report: 3CX Live Chat vs. Blackboard Collaborate

Find out what your peers are saying about 3CX Live Chat vs. Blackboard Collaborate and other solutions. Updated: April 2025.

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