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Buyer's Guide
Virtual Desktop Infrastructure (VDI)
June 2022
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BHARAT B  SHARMA - PeerSpot reviewer
Director at Shreenathji Solutions
Real User
Top 5
Easy to set up and reliable, but needs an additional control panel
Pros and Cons
  • "You can scale the product."
  • "We've had issues with security breaches."

How has it helped my organization?

It's helped with cutting costs and making access easier. People can work remotely using this product. For remote billing, it's working well. 

What is most valuable?

The ability to access the computer from a remote location is great. With the Windows Server as a client, we can use more than one computer at a time.

The initial setup is simple. 

It's a stable solution.

You can scale the product.

What needs improvement?

We've had issues with security breaches. The main problem is that if we are using this with the individual computer and using a remote desktop, there are some loopholes there. When I implemented this on an individual computer within two or three days it got captured.

There is a problem with the printing and sharing of this program. There is a lot of customized software leaving the market due to this. If somebody wants to run a specific program with the specific settings, they don't want full access to the computer. Then there are some problems that have to be resolved.

We'd like to have an additional control panel available in order o more easily give resources to the computers. There are a lot of restrictions and having a program panel would make things easier. It would help us set up the right access and permissions.  

For how long have I used the solution?

We've been using the solution for 20 years. It's been a long time. 

What do I think about the stability of the solution?

The solution is stable. If it is configured properly, then it'll not create any problems in between. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability depends on the server size. It does not scale on a personal computer, however. 

How are customer service and support?

The solution can be configured in such a way that you are able to maintain it yourself. We've never had to reach out to technical support for assistance. 

Which solution did I use previously and why did I switch?

For printer redirection, we are using third-party software.

We've used Citrix and VMware in the past.

How was the initial setup?

The implementation is very straightforward. If there are some problems or if clients have installation issues, that can be solved by the technician and it's very easy.

I'd rate the implementation a three out of five in terms of the ease of the process. 

It does not take too much time due to the remote desktop. You just have to do some settings on the server or computer. We only need about three people to handle deployment tasks. 

What about the implementation team?

I'm a consultant and an integrator. I never call up a third party to help with implementation. 

What's my experience with pricing, setup cost, and licensing?

The solution is not too expensive. It's moderately priced. I'd rate it a three out of five in terms of affordability. 

What other advice do I have?

We are using this and Windows Server and Windows 10 or Windows 9, whatever is available.

Normally this is a private cloud, however, right now, a lot of our customers are on AWS and they're using it from the cloud, also.

I'd advise new users to first gather good knowledge and do some planning before the implementation. 

I'd rate the solution six out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: integrator/consultant
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Technical Lead at a tech services company with 10,001+ employees
Real User
Easy to use, stable, and scalable
Pros and Cons
  • "VMware Horizon Cloud is easy to use and the full development cloud is very good. The main features of VMware are included. It's a cloud-based virtual desktop infrastructure software that allows you to permit the virtual desktops and applications to any device from the single unified management control. These are managed from the dedicated remote session desktop."

    What is our primary use case?

    I'm using VMware Horizon Cloud for end-user computing solutions from the VMware Cloud and Microsoft Azure for supporting the user's level. We are publishing new images from the backend to the user support team through vSphere and this is where we are monitoring all the VDAs.

    Sometimes we will receive a CPU usage alert and we are monitoring through the vSphere client for all the Las Vegas VDA and Reno VDA. We then are supporting these alerts.

    What is most valuable?

    VMware Horizon Cloud is easy to use and the full development cloud is very good. The main features of VMware are included. It's a cloud-based virtual desktop infrastructure software that allows you to permit the virtual desktops and applications to any device from the single unified management control. These are managed from the dedicated remote session desktop.

    It is a multiple cloud deployment that provides flexibility. You can choose cloud capacity management by VMware or infrastructure management with Microsoft Azure.

    Advanced user configuration management through dynamic environment management is available. There are many self-serve options.

    For how long have I used the solution?

    I have been using VMware Horizon Cloud for approximately two years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    We have approximately 30 people using this solution.

    The solution is easy to scale.

    We are working on the solution on a daily basis.

    How are customer service and support?

    Our technical support of VMware is good, but the main problem is it takes a lot of time. That's the main concern about if you raise support or any case from the VMware support team from the VMware portal, but the time taken is a little bit high. The support we did receive was good, they are supporting us well.

    After resolving all the issues, they will share the KPI articles through email, what are the steps which were followed to resolve the issue.

    Which solution did I use previously and why did I switch?

    I have used Citrix. When comparing VMware Horizon Cloud and Citrix, the main difference is the support and the approach they take. The solutions are similar. VMware has a backend support team.

    How was the initial setup?

    The deployment can take approximately 24 to 48 hours.

    What about the implementation team?

    We have a two-person technical team that handles with support of this solution. We do not have a lot of maintenance with this solution.

    What's my experience with pricing, setup cost, and licensing?

    VMware Horizon Cloud is a low-cost solution. The model that they have is consumption-based. However, some features are expensive.

    What other advice do I have?

    More people are waiting to adopt a cloud-first strategy, or they are beginning a journey with a hybrid cloud. The cloud is very more important. The Horizon has stepped up to help these people.

    VMware Horizon can be delivered on-premise to a variety of public clouds, on both VMware Cloud and other platforms. As per the current status, it is good because it is a service on Microsoft Azure, on the desktop virtualization services available in Azure Market. It is good for new people to work with Azure cloud.

    I rate VMware Horizon Cloud an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Cristiano Cumer - PeerSpot reviewer
    Systems Engineer at a university with 201-500 employees
    Real User
    Top 20
    Modern, integrates well, and highly stable
    Pros and Cons
    • "The benefits of this solution are that it is modern and it works perfectly well with the rest of the VMware environments we have. Having this vertical integration is what matters to us as an organization and this solution excels in this area. You deploy it and it works without much hassle."
    • "The multimedia playback is not very good and they could improve it by increasing the quality."

    What is our primary use case?

    We use this solution for delivering virtual desktops and applications.

    Currently, we are using version 2006 which has an older model of provisioning and there are some compatibility issues that we are going to solve in the coming months. The latest version is 2103. However, there is not much difference between 2006 and 2103 it is almost the same.

    The small differences are in adjunct functionality and regarding the transference relationship between domains. 

    What is most valuable?

    The benefits of this solution are that it is modern and it works perfectly well with the rest of the VMware environments we have. Having this vertical integration is what matters to us as an organization and this solution excels in this area. You deploy it and it works without much hassle.

    What needs improvement?

    The multimedia playback is not very good and they could improve it by increasing the quality.

    In an upcoming release, there could be more integration support for Linux and better Linux user profile management. This is a feature we use in the universities but most other normal businesses will not be interested in Linux. 

    For how long have I used the solution?

    I have been using this solution for approximately six years.

    What do I think about the stability of the solution?

    95% of the features work without any issues and 5% of them have issues that are normally difficult to pinpoint. However, since these small issues can normally be corrected by support, this solution's stability rating is high.

    What do I think about the scalability of the solution?

    We have 5,000 users on the system but only 200 of them are using it together at the university. Scalability was not ever an issue.

    How are customer service and technical support?

    We have contacted technical support and they have been responsive.

    How was the initial setup?

    The initial setup is a moderate level of difficulty.

    What about the implementation team?

    We did the implementation of the solution.

    Which other solutions did I evaluate?

    In my organization, we use a lot of VMware solutions for vertical integration and have evaluated other solutions, such as Citrix.

    What other advice do I have?

    I would have said this solution needs to improve in profile management a couple of years ago because VMware does not have profile management that works out of the box. However, this issue was solved by Microsoft by releasing a solution that works very well with VMware Horizon.

    Those who are wanting to implement this solution should consider the Cloud offerings for VMware Horizon. There is a possibility it could cut the time for delivery and it is more scalable. You will not have scalability issues.

    I rate VMware Horizon 7 an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Technical Consultant at a aerospace/defense firm with 10,001+ employees
    Real User
    Instant Clone feature is helpful, but it does not scale to large organizations
    Pros and Cons
    • "The most valuable features are Instant Clones and AppStacks."
    • "Technical support is only average and can be improved."

    What is our primary use case?

    I am a system engineer and this is one of the products that I assist people with by providing support.

    What is most valuable?

    The most valuable features are Instant Clones and AppStacks.

    What needs improvement?

    Sometimes when we log on, there are applications that are not visible.

    Technical support is only average and can be improved.

    In general, there are many things that can be improved.

    For how long have I used the solution?

    I have been using VMware Horizon View for about three months.

    What do I think about the stability of the solution?

    As much as I have used this product, the stability looks good. We don't have many issues that require support.

    What do I think about the scalability of the solution?

    I feel that Horizon is more for a small business, rather than a large organization.

    In our organization with 250 users, it works fine but if you're talking about 10,000 to 15,000 users then I don't know whether it would support a scale at that size.

    How are customer service and technical support?

    Technical support from VMware is all right, although I would not say that they're great. Overall, they are average.

    Which solution did I use previously and why did I switch?

    I am much more familiar with Citrix and work with it regularly. I have only been working with Horizon View for fine-tuning. I also use a similar product from Microsoft.

    Ranking these, I would say that Citrix is first with a mark of 80%, Microsoft is second with a mark of 60%, and VMware is third with a mark of 50%.

    How was the initial setup?

    The installation process is really fast.

    What about the implementation team?

    We use a team that sets up solutions and then moves on. They remain only for the deployment.

    What other advice do I have?

    In my short experience, I would say that this is a really good product that can be installed quickly for a small scale organization with not many users.

    I would rate this solution a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Solution consultant at a tech services company with 11-50 employees
    Consultant
    Top 10
    Good price, good performance, and easy to use
    Pros and Cons
    • "Its price and ease of use are the most valuable. It is simple and has good performance."
    • "Generally, it is a very good solution. The main thing that I would improve is their presence here in Mexico. They don't have strong local support here in Mexico. They should have a worldwide presence so that we don't have to do everything through the people in the US. The initial setup was a little bit complex because we were migrating from Citrix. For customers who are migrating from another platform like VMware or Citrix, it would be great if they can provide an automated migration solution."

    What is our primary use case?

    We are using it through the ProLiant ERP solution.

    What is most valuable?

    Its price and ease of use are the most valuable. It is simple and has good performance.

    What needs improvement?

    Generally, it is a very good solution. The main thing that I would improve is their presence here in Mexico. They don't have strong local support here in Mexico. They should have a worldwide presence so that we don't have to do everything through the people in the US. 

    The initial setup was a little bit complex because we were migrating from Citrix. For customers who are migrating from another platform, such as VMware or Citrix, it would be great if they can provide an automated migration solution.

    For how long have I used the solution?

    I have been using this solution for two months.

    What do I think about the stability of the solution?

    Its stability is very good.

    What do I think about the scalability of the solution?

    Its scalability is good. We have around 30 users.

    How are customer service and technical support?

    Their technical support is very good. I would rate them a ten out of ten.

    How was the initial setup?

    The initial setup was a little bit complex because we were migrating from Citrix, but we got help from them all the time. The deployment took about two days.

    What's my experience with pricing, setup cost, and licensing?

    It is very affordable.

    What other advice do I have?

    To use it, it is important that you have a requirement to deploy on the cloud. It is not the right solution for on-premises deployments. It is the right solution for cloud deployments. It has a very affordable price and the highest capabilities. It is really good.

    I would rate this solution a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    Virtual Desktop Infrastructure (VDI)
    June 2022
    Get our free report covering Citrix, Microsoft, VMware, and other competitors of Citrix Workspace. Updated: June 2022.
    610,518 professionals have used our research since 2012.