Amazon WorkSpaces vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Amazon WorkSpaces
Ranking in Desktop as a Service (DaaS)
2nd
Average Rating
8.2
Number of Reviews
16
Ranking in other categories
No ranking in other categories
Citrix DaaS (formerly Citri...
Ranking in Desktop as a Service (DaaS)
1st
Average Rating
8.4
Number of Reviews
92
Ranking in other categories
Application Virtualization (1st), Remote Access (5th), Virtual Desktop Infrastructure (VDI) (6th)
 

Mindshare comparison

As of July 2024, in the Desktop as a Service (DaaS) category, the mindshare of Amazon WorkSpaces is 10.2%, down from 19.7% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 34.1%, up from 23.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Desktop as a Service (DaaS)
Unique Categories:
No other categories found
Application Virtualization
16.7%
Remote Access
3.5%
 

Featured Reviews

JessicaSchüler - PeerSpot reviewer
Jan 16, 2024
Easy deployment and offers good performance
I used it for a particular project for a customer. We used it as a VDR solution This solution has improved our organization's functioning. Performance and scalability are valuable features.  Configuration was a bit complicated at first but manageable. In future releases, I would like to see…
RV
Nov 9, 2022
Provide access from anywhere, to any device, with great security
Our primary use case of this solution is for secured access to design data The most valuable feature of the solution is that it supports team clients. That is the major advantage where a user can at one point in time work in a secure environment, where they don't have access to the internet, but…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The experience is seamless and there is no delay. The performance is very good. Initial startup times is a little bit of wait time, but it is bearable."
"They maintain it and manage it very well."
"Stability-wise, I rate the solution a ten out of ten."
"Amazon WorkSpaces is very fast."
"The infrastructure is readily available, with minimal latency, which each user can benefit from."
"We can work remotely using the solution."
"The best feature is that it operates very quickly. It depends on the regional location. If we choose a nearby location, nearby servers, it will be best for users to use."
"Security, streaming, faster performance, scalability, and the fact that it is very much cost-effective, are some of the solution's valuable features."
"Stable product with straightforward setup."
"It provides the flexibility of being used on any device which makes the employee experience better, in terms of ease of use."
"The most valuable feature of Citrix Virtual Apps and Desktops is the security and it is easy to work with."
"Security is a shining point of the Citrix Workspace. Citrix Virtual Apps and Desktops is a very robust solution when security is a concern. Furthermore, the content collaboration data-hosting that Citrix integrates with Virtual Apps and Desktops is among the best there is."
"The product is simple to set up, and its deep integration with Microsoft is also a valuable feature."
"It is user-friendly and easy to use."
"The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines."
"It has very good performance in delivering 3D applications over WAN."
 

Cons

"I would say that it is a little complex to configure."
"Amazon WorkSpaces needs to improve its pricing."
"Making it more self-service friendly would be the implement I'd be looking for. When we have to add new applications, we have to go through the IT to do that, and they need to do some configuration changes. I believe they have to reevaluate the computation and storage and the memory. So this is this is something that as an unrequired and should be changed. Also, the initial start time takes couple of minutes and it is easy for get distracted during the time. So if it can reduce the start time to a reasonable start of time to a reasonable time of five to ten seconds. That will be great."
"If they had a cheaper option for graphics pro, I think that it would be beneficial and I would use it."
"Its features for the hardware version could work faster."
"The initial setup was somewhat difficult."
"The product needs to improve its pricing. It should also improve corporate identity management and single sign-on."
"Amazon WorkSpaces needs to improve on releasing the most number of patches immediately as quickly as possible. And they need to enable more USB options to connect a mobile phone to that particular workspace."
"They need to adapt more quickly to the latest additions to the Microsoft operating system. If Windows 10 comes out with a new version, there are compatibility issues and it takes them a lot of time to release an update."
"Templating the deployment process could use improvement. When you start, there are a large number of details that are quite client-specific, although they do share common themes. To get somebody up and running in a day is very difficult to do. They should streamline by use case."
"Dependency on server virtualization after v7.x is an issue which I encountered in small environments."
"As an end-to-end solution for implementing Zero Trust principles I would rate it a six or a seven out of 10, because it doesn't cover all aspects of Zero Trust. There are quite a few aspects you need to cover."
"The product should expand its capabilities for integrating with other environments."
"For us, pricing is the most important feature to improve."
"Their customer support can be improved a lot as it lacks a lot of knowledgeable help."
"If anything could be improved, it might be some of the Director functionality, and some of the dashboard customization, or the overall Director customization."
 

Pricing and Cost Advice

"On a scale of one to ten, where one is low and ten is a high price, I rate the pricing a two."
"There are several different options available, but it can range anywhere from $85 to $150 a month per machine."
"The solution is not very cheap and it is not too pricey."
"We need to spend some amount for the support. Without money, they won't respond."
"The pricing is based on consumption. You pay for each process based on the transactions you make."
"They have hourly and monthly pricing, and because our use case is, more of a sporadic use, so I go for hourly pricing. Again, the details of the pricing is handled by the procurement. From an end user perspective, pay as you use hourly is suitable"
"It is very expensive."
"The bundle works out to be approximately $20.00 per month."
"The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees."
"We recouped 60 to 70 percent of the hardware costs."
"The cost of the Citrix software reflects what I would expect a product of that nature, in that market, to be. Understanding the licensing is quite a bit more complicated, because one of the things about Citrix is that you can buy licensing at different levels... Yet I still like the idea because it means that if all you need is a basic load balancing solution, then you don't need to buy an advanced or premium license."
"Their licensing model used to be on a per-year basis, where you would negotiate the cost per user for a year. For instance, if you had 25,000 users, you could negotiate the cost accordingly. However, they are transitioning to a subscription-based model where the cost is incurred monthly."
"A perpetual enterprise license costs approximately $300 USD."
"We're paying for a standard license and, in my view, the price is too high. I would be satisfied with it if it were reduced by about 20-30%. Right now, I would rate the pricing a five out of ten."
"It is a bit costly, but enterprise class features come with a cost."
"The product, XenServer, is free to use, and XenApp has a one month free license."
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Top Industries

By visitors reading reviews
Government
15%
Computer Software Company
14%
Financial Services Firm
8%
Educational Organization
6%
Computer Software Company
14%
Financial Services Firm
12%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Amazon WorkSpaces?
Performance and scalability are valuable features.
What is your experience regarding pricing and costs for Amazon WorkSpaces?
The pricing is based on consumption. You pay for each process based on the transactions you make. The investment is almost the same as having your own on-premises solution, with the added costs of ...
What needs improvement with Amazon WorkSpaces?
There is always scope of improvement in the stability.
What do you like most about Citrix Virtual Apps and Desktops?
My focus has primarily been on publishing virtual applications.
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
The Citrix DaaS application is a bit heavy when it comes to mobile access, and it should function more smoothly. For example, the Citrix mobile app takes a long time to log in and should work even ...
 

Also Known As

WorkSpaces
Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)
 

Overview

 

Sample Customers

GrubHub, Endemol Shine Nederland, CMC Property Services
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Find out what your peers are saying about Amazon WorkSpaces vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and other solutions. Updated: May 2024.
792,098 professionals have used our research since 2012.