Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs LogMeIn Rescue comparison

Citrix and GoTo are both solutions in the Remote Access category. Citrix is ranked #4 with an average rating of 8.6, while GoTo is ranked #24. Citrix holds a 4.2% mindshare in VUS, compared to GoTo’s 1.9% mindshare. Additionally, 93% of Citrix users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Citrix DaaS and LogMeIn Rescue compete in desktop virtualization and remote support. Citrix DaaS holds the upper hand in robust features and enterprise-level flexibility, while LogMeIn Rescue excels in ease of deployment and customer service.

Features: Citrix DaaS offers scalability, integration with cloud platforms, and robust security. LogMeIn Rescue provides quick remote support capabilities, comprehensive diagnostics tools, and immediate assistance suitability.

Room for Improvement: Citrix DaaS could improve its initial setup complexity, reduce performance lags, and lower the learning curve. LogMeIn Rescue could enhance compatibility with varied devices, improve session stability, and address technical limitations.

Ease of Deployment and Customer Service: LogMeIn Rescue is known for straightforward deployment and responsive customer support. Citrix DaaS requires advanced technical knowledge for deployment and has mixed customer service reviews.

Pricing and ROI: Citrix DaaS users find the initial setup cost justified by high ROI due to its comprehensive capabilities. LogMeIn Rescue users value its cost-effectiveness for remote support, providing a good ROI for small to medium-sized enterprises.

To learn more, read our detailed Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. LogMeIn Rescue Report (Updated: December 2025).

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. LogMeIn Rescue

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 4.2%, down from 5.0% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.3%
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)	4.2%
LogMeIn Rescue	1.9%
Other	84.6%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Sorin Neacsu

Technical Lead on Virtual Desktop at Orange

Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently

I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

Read full review

Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have seen a return on investment with Microsoft Intune, as it has saved me resources; previously, I managed my infrastructure with a team of around six to seven members, but after transitioning to the Microsoft Intune hybrid model, I am able to manage it with just one resource, allowing me to cut costs significantly, around 50-60 lakhs."

"I am easily able to manage devices and assets, especially laptops and desktops."

"Intune's most valuable feature is its centralized management capability."

"Microsoft Intune is brilliant for scalability and is excellent for scaling purposes."

"Microsoft Intune brings all endpoint and security management tools into one place, and for app discovery, deployment, and automatic updating, it's reliable."

"Autopilot is the most valuable feature."

"If I assess Intune's user experience, I would say it is perfect and simple."

"It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect."

More Microsoft Intune pros

"The user experience when using the solution's technology remotely is definitely superior to our VPN and/or Windows Remote Desktop. It's a much better user experience for those folks."

"The shadow feature is extraordinary and helps a lot when supporting remote users."

"It virtualizes the application on your desktop."

"The most valuable feature of Citrix Workspace is the virtual desktop that we can use anywhere, at any time, and without taking our laptop."

"The only thing that is really important for me is being able to connect from wherever I am. It is important for me because sometimes I am in places where there are not enough safe conditions to be able to work safely, in terms of security and confidentiality of my data. Being able to access internal resources from a secure platform allows me to work without fearing that my data has been stolen."

"Relative to other solutions, Citrix has fewer conditions and fewer parameters. Citrix also provides some flexibility because it can be used on any device."

"The architecture I built had a robust failover mechanism for the endpoints, and the interface was user-friendly."

"I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros

"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

"It is very stable. It adjusts to bandwidth very well."

"Being able to transfer files quickly and easily via the remote file manager."

"I will say 100% in five years, I do not think we have had to use technical support for anything."

"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."

More LogMeIn Rescue pros

Cons

"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."

"The pricing can be expensive if you are not combining it with other products."

"Manually syncing devices to enforce policies is cumbersome."

"There could be more competent processes and improvements in the policy space."

"I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices."

"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."

"In Microsoft Intune, there is significant slowness, and there needs to be more logs when we deploy software, parameters, or scripts to troubleshoot problems and errors in the interface, workstations, and Android devices."

"The difficulty of the the roll out is surprisingly difficult considering this product is supposed to be an integrated part of the 365 suite."

More Microsoft Intune cons

"I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure."

"Pricing and technical support needs improvement."

"I think improvement around the Analytics piece is super important. There has been a lot of maturity over the last year in that area, though a lot more needs to be done. Also, a lot more of the value of those Analytics needs to be sold to end users. Citrix is working on a lot of things that are ahead of the curve and a lot of organizations aren't quite there yet with implementing those technologies and capabilities."

"I have to re-enter my user password when I am not using the tool for some time around ten minutes. I want to also improve the need to download other Citrix apps."

"If there are connectivity issues, there are stability issues."

"Using the app layering feature can be quite difficult and cumbersome."

"Scalability depends on the server and the number of users in the organization."

"I have noticed that the current compatibility issue with the latest version of Windows 11 is a concern for me and my client. While the client has support for Windows 11, it appears that the Citrix Workspace is only compatible with Windows 10, which does not support the newest version. This is an area that I believe could be improved upon."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) cons

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"They need to improve their technical support."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

More LogMeIn Rescue cons

Pricing and Cost Advice

"It is reasonable for the features it has."

"The solution is cost-efficient."

"We use Defender ATP and E5 licenses."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."

"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."

More Microsoft Intune pricing and cost advice

"I think it is a little high priced."

"Their licensing model used to be on a per-year basis, where you would negotiate the cost per user for a year. For instance, if you had 25,000 users, you could negotiate the cost accordingly. However, they are transitioning to a subscription-based model where the cost is incurred monthly."

"The price of the solution could be less expensive. There are different versions to their solution and the price keeps increasing."

"We don't have a lot to compare it to, but we certainly think whatever we pay is worthwhile at this point in time. It's very reasonable."

"In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell products from Citrix."

"It's costly in the market. But it is not expensive for the company. For the company, it's relatively inexpensive because the core of the work is compensated with the price."

"The pricing is a little bit high, but it's good value for the product's stability and efficiency."

"I don't quite remember the specifics of what we had. I believe we had a 25-user license, and I don't recall it being overly expensive."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pricing and cost advice

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"It's definitely worth the value."

"Look at the different plans they have. Do not pay for a plan you do not need."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The pricing is worth the value."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"The rescue model is licensed by user."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

12%

Computer Software Company

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	154

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	21
Large Enterprise	69

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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What do you like most about Citrix Virtual Apps and Desktops?

My focus has primarily been on publishing virtual applications.

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What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

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What needs improvement with Citrix Virtual Apps and Desktops?

I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. ...

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Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

January 2026

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report

Download Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) product report

Buyer's Guide

LogMeIn Rescue

January 2026

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace

No data available

Interactive Demo

Demo not available

Microsoft

Citrix

Demo not available

GoTo

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Enable secure, flexible work with the leader in virtual apps and desktops

Deliver desktop as a service (DaaS) from any cloud or datacenter

Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

Citrix

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. LogMeIn Rescue

December 2025

Free Report: Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. LogMeIn Rescue

Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. LogMeIn Rescue and other solutions. Updated: December 2025.

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