We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the ability to connect to our on-premise applications, through the Workspace app and the Workspace experience. The user experience when using the solution's technology remotely is good. Our users are able to work and it's seamless. The performance is also good."
"You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low."
"It has the best remote working features."
"For the most part, overall stability is what you would expect."
"The only thing that is really important for me is being able to connect from wherever I am. It is important for me because sometimes I am in places where there are not enough safe conditions to be able to work safely, in terms of security and confidentiality of my data. Being able to access internal resources from a secure platform allows me to work without fearing that my data has been stolen."
"We've been able to scale the environment quite nicely by using the Citrix Remote PC. I can't say enough about that. And because that relies on utilizing your existing hardware resources, and making those available as a part of your Citrix farm — with a second level of authentication and security pieces around it — we added some 4,000 workstations without an additional overhead or cost."
"ICA/HDX optimization policies."
"Before we adopted a VDI storage solution, our customers' personal information was leaked. This happened a lot. But since we adopted a VDI solution, these kinds of issues have happened rarely."
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"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."
"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."
"Being able to transfer files quickly and easily via the remote file manager."
"It is very straightforward to set up, use, install, and transfer sessions."
"It is very stable. It adjusts to bandwidth very well."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"We would like to be able to provide VDI, a full desktop, to each of our users."
"My only issue with Citrix is that they frequently rebrand their products. I'm using the app and everything is fine but after a couple of years, it's entirely different. There were an enormous number of Citrix tools readily available. My immediate concern was selecting the correct ones."
"There are a lot of shortfalls with supporting printing over XenApp."
"For us, pricing is the most important feature to improve."
"The initial setup has room for improvement."
"They need to adapt more quickly to the latest additions to the Microsoft operating system. If Windows 10 comes out with a new version, there are compatibility issues and it takes them a lot of time to release an update."
"Using the app layering feature can be quite difficult and cumbersome."
"If Citrix can develop something which can have more reach towards the backend infrastructure, other components of the Citrix environment, that would be ideal."
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"The solution’s pricing could be improved."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while LogMeIn Rescue is rated 9.0. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Amazon WorkSpaces and Microsoft Remote Desktop Services, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and GoToMyPC. See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. LogMeIn Rescue report.
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