There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers.
BMC Remedy is a highly valued tool for features such as dashboards, reports, and asset management. It offers scalability and integration capabilities, though deployment processes could improve. Automation, discovery, and asset management stand out, yet support services need enhancement. The tool's straightforward setup is offset by stability issues and inflexible customization. While reliable for technical operations, concerns about scalability and cost for mid-market businesses remain. Server performance and resource management require attention.