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BMC Remedy pros and cons

Vendor: BMC
3.9 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

BMC Remedy offers strong service management features including automation and orchestration.
The tool provides excellent technical support and stability, with high ratings for both aspects.
Its asset management capabilities are comprehensive, with features for dashboards, reports, and an advanced discovery feature.
BMC Remedy facilitates efficient incident management, including auto-remediation and integration for ticket generation and categorization.
Its automation capabilities, including smart reporting and workflows, greatly enhance operational efficiency and task handling.

CONS

Integration and deployment could be better, being easier and faster would be beneficial.
Stability issues sometimes occur, including resource shortages and server malfunctions.
The support services should be improved, with faster response times.
BMC Remedy's change management module and customization flexibility lag behind competitors.
BMC Remedy's integration and scalability need significant enhancement, and the costs can be prohibitive for mid-market businesses.
 

BMC Remedy Pros review quotes

RajuM - PeerSpot reviewer
Jul 12, 2023
There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers.
SumitSrivastava1 - PeerSpot reviewer
May 29, 2024
The solution's technical support is good.
Phanikumar Madiraju - PeerSpot reviewer
Jun 5, 2024
It is a stable solution.
Learn what your peers think about BMC Remedy. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
863,679 professionals have used our research since 2012.
AmanSrivastava - PeerSpot reviewer
Oct 26, 2023
We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily.
Yousef Bayari - PeerSpot reviewer
May 6, 2022
It's a scalable product.
Ismail Aboulezz - PeerSpot reviewer
Sep 13, 2024
The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities.
reviewer2049825 - PeerSpot reviewer
Apr 4, 2024
The service management features are beneficial – very good.
reviewer1261245 - PeerSpot reviewer
Aug 28, 2023
You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs.
Yousef Bayari - PeerSpot reviewer
Aug 6, 2020
It has a good peer sharing module.
reviewer1709313 - PeerSpot reviewer
Mar 15, 2024
The product has excellent support for remote and hybrid environments.
 

BMC Remedy Cons review quotes

RajuM - PeerSpot reviewer
Jul 12, 2023
One area that requires improvement is the prevention of duplicates or data inconsistencies in the system.
SumitSrivastava1 - PeerSpot reviewer
May 29, 2024
The tool's GUI is an area of concern where improvements are required.
Phanikumar Madiraju - PeerSpot reviewer
Jun 5, 2024
In BMC Remedy, integration is a problem and even APIs are not available.
Learn what your peers think about BMC Remedy. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
863,679 professionals have used our research since 2012.
AmanSrivastava - PeerSpot reviewer
Oct 26, 2023
There is room for improvement in terms of support.
Yousef Bayari - PeerSpot reviewer
May 6, 2022
If a user isn't using an out-of-the-box configuration, it can get a bit complex.
Ismail Aboulezz - PeerSpot reviewer
Sep 13, 2024
BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules.
reviewer2049825 - PeerSpot reviewer
Apr 4, 2024
The upgrade process could be better. It would be a good improvement.
reviewer1261245 - PeerSpot reviewer
Aug 28, 2023
The UI is quite outdated.
Yousef Bayari - PeerSpot reviewer
Aug 6, 2020
Could be more user friendly for admins to manage.
reviewer1709313 - PeerSpot reviewer
Mar 15, 2024
BMC Remedy's change management module needs enhancement.