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Bizagi OverviewUNIXBusinessApplication

Bizagi is #3 ranked solution in top No-Code Development Platforms, #6 ranked solution in Business Process Design tools, #6 ranked solution in BPM Software, #6 ranked solution in top Process Automation tools, #6 ranked solution in top Low-Code Development Platforms, and #8 ranked solution in top Rapid Application Development Software. PeerSpot users give Bizagi an average rating of 8.0 out of 10. Bizagi is most commonly compared to Camunda Platform: Bizagi vs Camunda Platform. Bizagi is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 22% of all views.
Bizagi Buyer's Guide

Download the Bizagi Buyer's Guide including reviews and more. Updated: September 2022

What is Bizagi?

Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com

Bizagi Customers

adidas, Audi, BNP Paribas, Deutsche Post DHL & many more - 500+ customer globally.

Bizagi Video

Archived Bizagi Reviews (more than two years old)

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Per Beremark - PeerSpot reviewer
Process Methodology Specialist at a retailer with 10,001+ employees
Real User
Top 20
Great user interface, offers a free version, and has pretty good technical support
Pros and Cons
  • "The solution offers a free version of their product."
  • "When you start working with information modeling, et cetera, here is no really good solution for the data modeling and information modeling."

What is most valuable?

The solution offers a free version of their product.

The solution offers the best user interface and the easiest way of working for the many co-workers that are drawing and developing and documenting their processes. It's amazingly good at that.

What needs improvement?

The next step for the solution is when it comes to starting to do a little bit more deep modeling. When you start working with information modeling, et cetera, here is no really good solution for the data modeling and information modeling. You have the BPM and data albeit in data storage that they support very well. However, it's not quite enough. You can write in your information that there, but you don't have a direct connection or the easy connection to an easy to use modeling tool or modeling set up.

For how long have I used the solution?

We've been using the solution since 2012. To be honest, we were actually using it when the company was quite young, however, the real extensive use has been over the last, I would say, four or five years.

What do I think about the stability of the solution?

We have had some problems with bugs. If you are converting and exporting into SharePoint and you have long path names, there's a limitation in part on the length of path names on SharePoint. We had problems with that. We got the new version just a couple of weeks ago and that solved the problem. Right now we don't have any issues with stability. 

The reply from Bizagi was understanding. They did not really see the problem right away, however, we figured out it was a mix between the versions of SharePoint and the version of Bizagi that we had. 

Buyer's Guide
Bizagi
September 2022
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,952 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We haven't really had any issues with scaling. It's absolutely doable.

While our enterprise version has maybe 20 users, on the free version, we have somewhere between 250-300 people.

How are customer service and support?

I have dealt with technical support in the past, however, not in these last few years. Initially, I was the one who had contact directly with technical support. However, now it's the product owner and the engineer. I can't really comment on how they are anymore. I know we have contact with them and we had contact with them with problems from time to time and I've never heard of any issues with their level of service. When we had issues with the long path names in SharePoint, the technical support team was very helpful and solved the issue.

How was the initial setup?

The initial setup was very easy. If you use only the client, it's very easy. We have a license agreement with Bizagi and our organization. So we have created our own internal modules so that we order the Bizagi model or from our IT support. And they push it out to our laptops, and to our computers. 

It's the same thing with the updates. We push that out all the time. From a user perspective, it's a very nice and easy setup. I know that there were some problems with the connection and with setting up the sign-on in the right way, however, it works. I can't tell you whether the problem was because of our setup and our configuration of our side or what it was, however, it took a week or two before it was completely resolved. Now it's no longer an issue.

We only need one person to handle the maintenance. We have a set up for our internal tools with a product that the product owner owns several tools and he has engineers working with those tools. I know that we have one specialist in Bizagi, and they handle any maintenance issues on our behalf. That said, he's not working full-time with Bizagi either. It's probably 25-30% of his allotted time.

What's my experience with pricing, setup cost, and licensing?

The solution does have a free version, which we use. However, we also use the enterprise version as well, which is under different licensing.

They should look a little bit at their license set up. There should be something in between the free version and the enterprise version, which has everything. The enterprise is very expensive, not very, but it is expensive. In many cases, you need a few of the functionalities in the enterprise, but not the sole enterprise model. 

They could actually gain a lot more licensed users if they had some of the functionalities of the enterprise version in the free version and created a mid-range option that sat in between both. 

For example, in order to publish on HTML, you need to have the enterprise model or publish it in SharePoint, so that you can have the connection to SharePoint. That is something where having a mid-license would benefit both themselves as a company, and the clients who don't want a full-enterprise solution.

What other advice do I have?

We're customers of Bizagi. We don't have a business relationship with them.

We are using both the free and enterprise versions of the solution.

We using the free version to work with modeling and draping our basic business processes. We're also continuing into the enterprise version, to simulate and to build documentation on HTML, SharePoint, et cetera. Then, in a few cases, we're also working with the automation. I'm not doing that myself. I'm the part that is on the front-end of the journey for the processes. So we using it for our poses landscape basically, initially. 

We continue using the BPM and notation. That's what we're after.

I would recommend the solution to other organizations. However, they should decide a little bit on what their use case and needs might be before jumping into the solution to ensure it meets their needs.

Overall, I'd rate the solution eight out of ten. 

There are improvements to be done. The licensing structure has them missing out on quite a lot of satisfied users by forcing them to choose between a high-cost license or a free model that doesn't offer the few features they need. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at a recruiting/HR firm with 10,001+ employees
Real User
Top 20
The amount of control that this solution provides is great
Pros and Cons
  • "The amount of control that this solution provides is great."
  • "Bizagi allows for automation, but it's very complicated."

What is most valuable?

The amount of control that this solution provides is great.

What needs improvement?

Automation could be better. Bizagi allows for automation, but it's very complicated.

Sometimes we experience issues related to translation. The first version we used was translated into Spanish, but the upgrade that we installed was not translated, which caused us some problems. 

For how long have I used the solution?

I have used this solution for a few years.

What do I think about the scalability of the solution?

We haven't experienced any scalability or stability related issues. 

Which solution did I use previously and why did I switch?

We used to use Blueworks, from IBM. Bizagi is not as extensive as Blueworks, but it's enough for our company. Bizagi is easy to use, but Blueworks offers more freedom, allowing you to develop more. 

Blueworks is more expensive, but it has more functionality. Exporting and processing client uploads is much easier using Blueworks. 

What's my experience with pricing, setup cost, and licensing?

We use the free version, so yes, we are very satisfied with the price. If you want more complicated software, you're going to have to pay for it. 

What other advice do I have?

I would recommend this solution to any colleagues. On a scale from one to ten, I would give this solution a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Bizagi
September 2022
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,952 professionals have used our research since 2012.
Mohammadreza Sardari - PeerSpot reviewer
Business Process Analyst at Saderat Bank
Real User
Good business modeling capability, easy to set up, and it scales well

What is our primary use case?

We use Bizagi for modeling our business organization.

What is most valuable?

The most valuable feature is the organizational modeling capability.

What needs improvement?

The technical support is not fast enough and should be improved.

Bizagi needs to have better management tools.

For how long have I used the solution?

I have been using Bizagi for about one year.

What do I think about the scalability of the solution?

This is a scalable solution. We have about 20 users and we plan to increase our usage in the future.

How are customer service and technical support?

The technical support for Bizagi needs to be faster.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

We have no issues with the pricing.

What other advice do I have?

This is a good product and one that I recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Manager, ITSM at a hospitality company with 51-200 employees
Real User
Helps us with our login systems but the performance is slow

What is our primary use case?

Our primary use case is for in-house login systems like the help desk, change management, and programming.

What is most valuable?

The approval process is simple. 

What needs improvement?

In terms of what needs improvement, the performance issue can be speeded up. 

For how long have I used the solution?

I have been using Bizagi for four years. 

What do I think about the stability of the solution?

In terms of the stability, sometimes it runs too slowly. 

What do I think about the scalability of the solution?

We have around 100 users in my company. 

How are customer service and technical support?

I have contacted their technical support. We have paid for the license. 

What other advice do I have?

Bizagi is a good solution. I would rate it a six out of ten. I don't fully use it. It has slow performance. I only use 60% of its power. If it wasn't so slow I would rate it a nine or eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Analyst at a mining and metals company with 10,001+ employees
Real User
Easy and free to get started with modeling, but the performance should be improved
Pros and Cons
  • "The most valuable feature is the simulation."
  • "Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."

What is most valuable?

What I like best about Bizagi is that you can download the modeling software free of charge and start right away.

The most valuable feature is the simulation.

What needs improvement?

The speed of this solution needs to be improved.

Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it. The APQC Institute specifies the PCF, which has requirements for quality assurance and there are many processes that are categorized by it. If the software had a feature to manage all of these processes in a hierarchical structure then it would be a very good feature. It is not something that is available in any modeler.

For how long have I used the solution?

I have been using Bizagi for about one month.

What do I think about the stability of the solution?

I have not experienced any bugs or errors, so I think that it is stable.

What do I think about the scalability of the solution?

I have only used Bizagi on one computer, so I have not tested scalability. From what I can tell, I think that it is good.

How are customer service and technical support?

I have not had a need to contact technical support.

Which solution did I use previously and why did I switch?

I have worked with Visual Paradigm, Visio, and Camunda Modeler.

How was the initial setup?

The initial setup is not complex. It is simple to deploy and only takes a couple of minutes.

What about the implementation team?

I downloaded and installed the modeler on my own.

What's my experience with pricing, setup cost, and licensing?

The Bizagi modeler can be downloaded free of charge.

What other advice do I have?

I downloaded the latest modeler but I do not have access to the engine.

Overall, I like this product and it would be great if it had more features to handle all of my processes and BPM diagrams.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Linda NamayanjaPMP,CBPA,ITIL - PeerSpot reviewer
Supervisor Business Analysis-Process Management at a government with 1,001-5,000 employees
Real User
Top 5
Excellent simulation capabilities with an easy setup and quick deployment
Pros and Cons
  • "The solution's simulation capabilities are the most valuable aspects."
  • "There could be more documentation."

What is our primary use case?

We primarily use the solution for modeling.

What is most valuable?

The solution's simulation capabilities are the most valuable aspects.

What needs improvement?

I've not really found any features that are lacking. I've never tried other solutions, so I can't compare it to anything. So far, it's meeting my expectations.

There could be more documentation.

It would be useful if the solution also offered enterprise architecture and risk management capabilities.

I want to be able to use the whole Bizagi suite. I'm sure it's quite advanced and capable of doing more.

For how long have I used the solution?

I've been using the solution for about two years now.

What do I think about the stability of the solution?

The solution is very stable. We haven't found any bugs or glitches. The solution doesn't crash. It's quite reliable.

How are customer service and technical support?

We've never been in touch with technical support, so I don't have any experience with them at all.

Which solution did I use previously and why did I switch?

I've not tried out other solutions at the company itself. This is the only solution I've used so far in this organization.

I have personally tried using Signavio, CPN Tools, and Visio.

How was the initial setup?

The initial setup was very straightforward. It was not complex. 

Deployment was very quick. Within five minutes it was done.

What about the implementation team?

I handled the installation myself.

What's my experience with pricing, setup cost, and licensing?

We aren't really paying anything for the solution currently. I acquired this tool when I was using it at school during my Master's class. It was given to us as a package from the school, so I brought it to work to use.

Which other solutions did I evaluate?

Due to my previous experience with a few other tools, I knew they would not meet our needs, so I didn't evaluate them per se. Instead, we decided to try Bizagi.

What other advice do I have?

I'm not sure which version of the solution we are using, but I don't believe it is the most recent version. I believe it is version 2.7.02.

We have ten users on the solution that strictly use it for modeling purposes.

I'd advise other companies to understand what they want first and what the tool should do for them. That way, when they look at different options, they'll have a list of features to seek out. It will help them discover which product will work best for them. No one should rush out to buy any product.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at a consultancy with 1-10 employees
Real User
Easy to use with good technical support
Pros and Cons
  • "This solution is easy to use and it is a good tool for process modeling."
  • "I would like to see more in terms of analytics and better reporting."

What is our primary use case?

We are a consulting company and this is one of the solutions that we use for our clients.

There are three projects that we have used Bizagi for, so far. The first is a subsidy manager from the public sector, where there are certain processes that have to be followed.

The second is a commercial company that has a lot of people working outside of the organization. They needed to provide them with the ability to input data and proceed with a certain process.

The third case is an operational risk management system that was designed to detect risky events.

What is most valuable?

This solution is easy to use and it is a good tool for process modeling.

Bizagi provides instructions that are very good and help you to get started.

What needs improvement?

This solution would be expensive for a company that has a lot of users.

I would like to see more in terms of analytics and better reporting.

The inclusion of a process mining capability would improve this product.

For how long have I used the solution?

We have been working with Bizagi for less than one year.

What do I think about the stability of the solution?

Once the issues with integration were solved, our clients have not found any problems with respect to stability.

What do I think about the scalability of the solution?

This solution will work for certain purposes. I don't believe that it is capable of supporting an enterprise-level organization. Rather, I think that it is ideal for medium-sized companies.

How are customer service and technical support?

We have been in contact with technical support once or twice, although most of the time we have found solutions to our problems on the internet.

We are satisfied with the technical support.

How was the initial setup?

I was not the person who implemented the software but as I remember, we didn't have any problems. We have had issues with integration but we have overcome them.

What other advice do I have?

In general, we are satisfied with Bizagi. However, I think that companies who need something more architectural in nature should consider other systems.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Intelligent Automation Delivery Manager at a tech services company with 51-200 employees
Real User
Runs well and has a good design with a straightforward API
Pros and Cons
  • "The API is pretty straightforward."
  • "The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself."

What is most valuable?

The design of the studio is the solution's most valuable feature. It's really, really easy to use. The orchestration, and keeping all of your metrics outside, is very helpful. 

The API is pretty straightforward. 

The solution runs fine.

What needs improvement?

The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself. 

It's not a question of the interface being user-friendly and it's not the question of a specific design that makes it easy for people to use. Rather, we've got to have a design for the robot to use.

For how long have I used the solution?

I've been using the solution for 30 years.

How are customer service and technical support?

There aren't any problems with technical support that I'm aware of. I don't deal with the technical support side of things, however. I haven't heard of anyone on my technical team complaining about the support. I would assume that means it's decent. That said, I'm not the person that reaches out to them, so I don't have any experience to speak of.

What's my experience with pricing, setup cost, and licensing?

I'm not involved with financials so I wouldn't know how to answer any questions about pricing or licensing.

What other advice do I have?

Our clients are Bizagi customers. We simply work with Bizagi for the robots, but it's all via our clients. We don't have a direct relationship with the company.

I'm not sure which version of the solution our client's organization is currently using.

I'd rate the solution eight out of ten. My main complaint is that there isn't an RPA interface. If they implemented one, I'd probably rate them higher.

I'd advise others to really try out the product before implementing it. It won't be quite the same as setting everything up and running. However, you need to understand what your pricing will be, according to usage. You also need to know what you would want to enable. If you don't, you might run into problems down the line. Users considering the solution should understand what their enterprises do. They also should be clear on what they want the solution to do and should try it out to see if it fits in with that. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Hossein-Razavi - PeerSpot reviewer
Consultant at avina
Consultant
Has good modeling abilities and it's easy to teach to new users
Pros and Cons
  • "I find Bizagi so user friendly. I also think that its modeling abilities are great and it's easy to teach them to new users."
  • "I think that they could improve their update process. Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN."

What is our primary use case?

I use Bizagi for modeling my own processes as well as teaching others business process modeling. I teach business process modeling at workshops. I teach my students how they can use this solution to model their processes.

What is most valuable?

I find Bizagi so user-friendly. I also think that its modeling abilities are great and it's easy to teach them to new users.

What needs improvement?

I think that they could improve their update process.

Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN.

For how long have I used the solution?

I've been using this solution for three or four years.

What do I think about the stability of the solution?

Sometimes it requests me to update Bizagi and it takes some time working on it. It can be a challenge to update it when I don't have internet access.

What do I think about the scalability of the solution?

I think the solution is scalable, but I haven't needed to scale.

How are customer service and technical support?

I have not contacted technical support, but I saw Bizagi's website and I think that they would be great.

Which solution did I use previously and why did I switch?

I previously worked with Microsoft Visio, but I think that Bizagi outperforms it. I am also trying to learn how to work with ProcessMaker.

I think the main competitive advantage of Bizagi is its user-friendly environment that allows you to drag and drop BPMN elements on its surface. Its simulation abilities are also great, but I think that they can be improved because some elements of BPMN and are not supported in the current version. I recently heard that Bizagi added performance evaluation or assessment and I know I'm not working with it yet.

How was the initial setup?

It's easy to set up. I think it took less than an hour to deploy. I don't remember exactly, but I think that it was less than one hour.

I proposed Bizagi to my team because I'm a business process management consultant. My entire team, which is more than ten people, all installed and set up Bizagi on their computers.

As a process management consultant for different organizations, some of them have more users. Currently, we are working with an organization of over 100 people and we recommended Bizagi to them.

What's my experience with pricing, setup cost, and licensing?

I think that its price is reasonable.

What other advice do I have?

I would absolutely recommend Bizagi for many people. I would rate it as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user1150137 - PeerSpot reviewer
Managing Director at Rasha
Real User
Enhances the development process and is a comfortable environment for users
Pros and Cons
  • "The product has a comfortable GUI and a good environment for users."
  • "It needs some better notation functionality."

What is our primary use case?

Our primary need and use for this solution is in designing sales, order handling and support processes for BPM.

How has it helped my organization?

Bizagi has improved our ability to provide services. We are developing some BPM (Business Process Management) solutions on top of the Camunda Engine. I am currently configuring features that we need to develop in order to add other functionality that people need in order to be attracted to our platform. After we finish the platform we plan to add other business customers that we already have. We want to launch our developed product and provide it as a service.

What is most valuable?

My favorite part about Bizagi is that I think it has nice UI. It is a comfortable environment for users.

What needs improvement?

As I worked with the desktop version of the Bizagi modeler, I was not so comfortable. I prefer the web version because it's more mobile. So for my preferences, I wanted to add a BPMN notations extension. I couldn't do that with Bizagi. I wanted to add some notations for orders, invoices and allow adding some configuration to those notations. That is our vision for our platform. As it is a feature that we will definitely be adding to our platform that we are developing, I would rather see it in the product rather than creating it as a workaround.

As a developer, I would like to see some features and functionality that would allow us to add-in features to a marketplace or community. For example, BPM'Online has a marketplace. You can go get add-ons and plugins to process reports and buy or download functionality and put it on the BPM'Online and do business sharing of any profit with products for sale. In the market, 80% goes to the developer and 20% goes to BPM'Online. It is a model that grows the community and functionality.

So I would also recommend having a marketplace similar to BPM'Online to be able to buy or build third-party functionality and community.

For how long have I used the solution?

We have been using it for some time to compare BPM solutions.

How are customer service and technical support?

It was not necessary to use the company's technical support while deploying or during use.

Which solution did I use previously and why did I switch?

We used several solutions over a short period of time for evaluations.

How was the initial setup?

The initial setup for the desktop version was fairly straightforward.

What about the implementation team?

I did the installation by myself without help from any third-party assistance.

What's my experience with pricing, setup cost, and licensing?

I used the trial version and I'm searching for the pricing. We'd be happy to carry the product because it does what we need and are already developing for it.

Which other solutions did I evaluate?

We considered several solutions before choosing. I explored products to gain experience with BPM platforms using products like BPM'Online, Camunda, Activiti, Microsoft CRM, and Salesforce for testing. I searched for similar solutions and tested all of them. The two that seemed most interesting for what we planned were Caramunda and Bizagi.

Bizagi is an enterprise application out of the box. Camunda is a platform that is better used to build some other applications on top of it. That is its real strength. Camunda has some basic features. Its UI is good and it has a plugin system. You can just buy some plugins for use and double up some plugins on top of it. The basic functionality is there and ready to use. The functionality in Camunda is very basic. You get a basic task list, basic modeler, and basic reports. It does not have a lot of extra features but it is simple to use and easy to learn. Bizagi has a learning curve. It has more features and more native functionality, but the learning curve is much longer than Camunda.

What other advice do I have?

On a scale from one to ten, with one being the worst and ten being the best, I would rate this as an eight. I think it is a good product but I am not so much of an expert having used it for only a short time. There may be features it is missing that I don't even know if I want or need, and yet that other products and solutions may already have those features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1015212 - PeerSpot reviewer
Senior Specialist Consultant - Strategy Execution at cognition-labs
Consultant
Easy to navigate and use and requires minimal resources
Pros and Cons
  • "I like all of the features. I like that you can simulate the processes and add the time standard."
  • "The performance could use improvement. We couldn't connect the processes to on one file. The performance is an issue for us."

What is our primary use case?

We used the hybrid deployment model. Our primary use case of this solution was to document the processes and then be able to simulate the changes. 

What is most valuable?

I like all of the features. I like that you can simulate the processes and add the time standard. It has a good modeling interface, although there are some improvements that we may implement. The e-learning was useful, helpful, and saved us time. It gets people up to speed very quickly and because it has interesting standards it was easy to adopt and ensure conformity. 

What needs improvement?

The performance could use improvement. We couldn't connect the processes to on one file. The performance is an issue for us.

In the next release, it would be nice that once you modeled the process it would be easier if it had a Word document that spoke about the procedures and controls. It should also have annotation for risk control. I am not able to extrapolate procedures from the process.

For how long have I used the solution?

I have used Bizagi for one year.

What do I think about the stability of the solution?

Besides for the performance issue, it is stable. 

What do I think about the scalability of the solution?

It is scalable. 

How are customer service and technical support?

We haven't needed to contact their technical support. 

Which solution did I use previously and why did I switch?

We previously used Microsoft Vizio. The switch was an obvious choice for us. In Vizio, you can't simulate and you have to train the staff to understand whereas Bizagi is easier. It's also easier to navigate and to use and requires minimal resources. 

How was the initial setup?

The initial setup was straightforward. The entire deployment took a day,it didn't take long. We require around five people for the deployment and maintenance. There's an internal team but they don't have to be full-time. It wasn't a bid decision to buy into this deployment. Because of the way the e-learning is set up, it was easy to deploy. 

What about the implementation team?

We were able to do the setup by ourselves. 

What other advice do I have?

I would advise someone considering this solution to try it first. It's cost-effective to run. It's a great solution. I would recommend it. 

I would rate it a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1113477 - PeerSpot reviewer
President at Integra-co
Real User
Easy to use and fully BPMN 2.0 compliant, but the scripting and debugging tool needs improvement
Pros and Cons
  • "The free online Help and E-Learning is very strong."
  • "It is difficult to drive ROI on types of processes involving complex business rules."

What is our primary use case?

We use this solution for various mid-market clients in the Manufacturing and Services domains. In particular:

  • Enterprise Process Architecture: From Value Chain Model to detailed BPMN.
  • Process orchestration: Integrate processes with various technology components to drive the digitization of processes involving both humans and technology.

How has it helped my organization?

We have been modeling the business from value chain model to detailed BPMN 2.0 in some departments. 

  • Bizagi Studio: Good for process orchestration (simple or complex) or Business automation with SIMPLE business rules. 
  • Bizagi Portal: The GUI is so-so, but the process monitoring and BAM (Business Activity Monitoring) are there, already built.

What is most valuable?

The most valuable feature for us is the Bizagi Modeler. It provides for easy to use modeling, respecting FULLY the BPMN 2.0 standard. Objects are fully reused (import/integration) with Bizagi Studio.

The free online Help and E-Learning is very strong. It is very complete and well done!!

This solution is very easy to use and is very stable. 

Overall, this is a very good tool to drive the global Process Architecture of a company.

What needs improvement?

Some of the weaknesses of this solution are:

  • In the Bizagi Studio, the scripting and debugging tool is VERY weak.
  • It is difficult to drive ROI on types of processes involving complex business rules.
  • In our Best practices, we are now virtualizing almost all of the tables instead of using Bizagi MS-SQL Master files. This is because it is impossible to get control over Bizagi Master or Parameter tables.
  • All of the complex components are done using outside technologies (.NET or other) that are integrated into the BPM using service tasks (Rest/Soap).
  • There is lots of instability with V 11.1. We are suspecting configuration management problems on the Bizagi side.

For how long have I used the solution?

Four years.

What do I think about the stability of the solution?

This is a very stable solution, and we have had no bugs in the past four years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Lider CIO at a program development consultancy
Real User
The user logic is very easy to understand, even for people who are not engineers nor developers
Pros and Cons
  • "Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand even for people who are not engineers or developers."
  • "The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users."
  • "The user logic is very easy to understand, even for people who are not engineers nor developers."
  • "One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement."

What is our primary use case?

I have helped some companies to automate processes in different environments. Most of them are in Windows Server and SQL Server

How has it helped my organization?

Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand, even for people who are not engineers nor developers.

What is most valuable?

The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users. 

Another feature of this product is its technical documentation.

What needs improvement?

One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement.  

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user702255 - PeerSpot reviewer
Management Systems Project Manager at a media company with 501-1,000 employees
Vendor
We use it to model and automate business processes. Sometimes it feels not so mature, but they constantly improve their product.
Pros and Cons
  • "It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP)."
  • "Also, the tool sometimes feels not so mature when we find random deploy errors from testing to production environment."

What is our primary use case?

Automate business processes related with accounting and payments with direct integration to SAP.

How has it helped my organization?

Before Bizagi, we had manual processes which involved manual integrations with our ERP (SAP) and other smaller systems.

What is most valuable?

Bizagi is a valuable tool for us to model and automate business processes. It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP). It provided greater levels of automation and integration.

What needs improvement?

The pricing changed abruptly from 550 USD per user to 800 USD per user plus support fees, which it is a little steep increase.

Also, the tool sometimes feels not so mature when we find random deploy errors from testing to production environment.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

After upgrading our original Bizagi 10.6 install to Bizagi 10.7, the case re-assigning feature stopped working. Bizagi provided different hotfixes, which caused other problems. It was finally fixed on the fourth try.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

The technical support is not very good. We didn't buy premium service with SLAs.

Which solution did I use previously and why did I switch?

We did not use a previous solution. This is the first BPMS at our company.

How was the initial setup?

It was very easy to install the system. However, there is additional effort needed to ensure stability of the entire eco-system (deployment of development, test and production instances, load balancers, etc.)

What's my experience with pricing, setup cost, and licensing?

Bizagi had very convenient licensing prices, USD 550 per user. However, they recently changed their pricing to USD 800 per user, which seems like a very steep increase. If they can freeze the pricing in a contract, I advise them to do so.

Which other solutions did I evaluate?

We evaluated Oracle BPM Suite and IBM Case Manager. We chose Bizagi for their convenient licensing options. That is, no cost until it is ready to go into production. The licensing costs per user are cheaper.

What other advice do I have?

We took the risk of buying an immature product. However, Bizagi over the years has demonstrated that they are a very good challenger to more established solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Sr. SEO & Marketing Executive at a tech services company with 11-50 employees
Consultant
Great software for managing my business

What is our primary use case?

Best business process management software. I use this software from the very beginning of my business and get very satisfied results.

What is most valuable?

Great software for managing my business. I think this is the best business process management software. 

How has it helped my organization?

I think this is enough to manage my business.

What needs improvement?

It would be helpful if they added some extra features in the next update.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Director - Automation, AI at a tech services company with 10,001+ employees
Real User
It automates a manual, complicated process, however case management is missing
Pros and Cons
  • "It automates a completely manual, complicated process."
  • "Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved."

What is most valuable?

Rapid development and overall functionalities are decent. The fact that users can look at the process and alignment, it is a big plus. Also that it is an out-of-the-box connector for SAP is a definite edge.

How has it helped my organization?

It automates a completely manual, complicated process.

What needs improvement?

  • Case management is missing. 
  • Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved.
  • Version management for functionality level control is important and needs improvement.

For how long have I used the solution?

Six months.

What do I think about the stability of the solution?

The tool is fairly stable. However, being based on Windows, it has its own set of challenges.

What do I think about the scalability of the solution?

The tool is fairly scalable. However, if you are looking at building an application where 100 developers are working in parallel, you will have issues. 

How are customer service and technical support?

On a scale of 10, I would rate it an eight.

Which solution did I use previously and why did I switch?

I have worked on Pega, Oracle BPM, IBM BPM, and Bizagi in past. The switch was not intentional, it was customer dependent.

How was the initial setup?

Fairly straightforward with single exe file for installation on a Windows server.

What's my experience with pricing, setup cost, and licensing?

It is on par with other BPM tools, but not as expensive as Pega nor Appian. That gives a definite edge to the tool, specially in manufacturing and retail segments.

Which other solutions did I evaluate?

The customer did the product evaluation.

What other advice do I have?

It is a good tool for average asks where you need to fill in the gaps. However, I do not recommend its use as a tool for a core solution platform (like a claim management or underwriting tool in insurance).

Disclosure: My company has a business relationship with this vendor other than being a customer: We are the only global partner for this tool.
PeerSpot user
Murugappan Ramanathan - PeerSpot reviewer
IT Consultant and Adviser at Eximius Medical Admministration Solutions
Consultant
We tested TIBCO and others but chose Bizagi because nothing comes close in terms of usability and resource requirements

What is most valuable?

  1. The user interface and ease of use as compared to some of the other products I have tried.
  2. The ability to document the entire process within the same diagram and then generate documents in Word.
  3. The ability to publish on the web has become extremely useful in publishing the processes for transparency.
  4. The ability to perform model simulations is a great help.
  5. Now, using all the features, been able to develop system processes and activity diagrams for technology developer in any area (network, database etc.)
  6. "Most of all, Bizagi listens to it's customers!" Is what i said before but now i am not sure already.
  7. I use the picture artifact to create symbols to be placed on the diagrams and that improves the readability with my clients

How has it helped my organization?

  1. I developed a complete Project Management Framework for the company's use which has been published for policy adoption by all Project Managers.
  2. I developed and published a procurement governance framework which is extensively used in procurement of products and services for clients.
  3. In addition the two above, we are now using Bizagi Modeller for defining system processes and activity diagrams similar but better than UML. We are able generate full documentation on these processes for the technicians. The techies are really happy with this.

What needs improvement?

  1. Previously I rated the product with 10 but now i am down grading it to 8.
  2. The system does not work well in Windows 8 (Full version) on tablet PCs. I had raised this issue and was told that it will not display the diagrams effectively due to the display drivers. Urgent attention is required as we do not carry laptops. Besides, the use of tablets has become very pervasive these days. This one was raised long ago and not addressed but i will drop it as tablet PCs have disappeared.
  3. The ability to automatically re-size the elements based on the element text descriptions. This has not been done. This one has become a pain in the neck.
  4. The text for notations always get misaligned and tangled with flow lines. This is especially worse when you want type "Yes" or "No" on the flow lines.
  5. Frequently the alignment of elements gets disorganized when a group is added. Worse is when a group is deleted it does not give us the option to choose if we want to delete the elements too but, instead, deletes them anyway. I use this feature to defines module packages for my IT Developers. Sigh, number of times i had to redo to get rid of the group.
  6. The most irritating part is the licensing of the logo feature. When i deinstall on one PC and then reinstall in the same (after a hard disk crash) PC the license cannot be applied again and the have to run to the techies to reset things. They dont seem friendly either. They should provide a feature to deactivate the license and activate it again, just like McAfee and Blumentals.
  7. In the recent version, i just found out that export/Import from Visio requires the installed version of Visio software. Now how many of us have Visio on our PCs? Which would be lying idle most of the time.They need to fix this one urgently.
  8. I use the graph artifact extensively but I am hoping this will be improved to include connectors points, similar to annotations. Would really love that.

For how long have I used the solution?

I have been using Bizagi Modeller for over 11 years now.

What was my experience with deployment of the solution?

We have not used the Bizagi process engine yet. We will be testing it soon. I did test much of it as Joget seemed a much a better and easier option. I may consider really looking into the Suite only if there is BRE (Business Rules Engine) in there.

What do I think about the stability of the solution?

With Bizagi, initial loading is extremely slow.

What do I think about the scalability of the solution?

I did not have this issue as i believe in breaking work into smaller related units.

How are customer service and technical support?

Customer Service:

Good, effective, prompt and responsive but sometimes seem to get irritated.

Technical Support:

Refer to the one above

Which solution did I use previously and why did I switch?

We used Bonita and still use Bonita Engine but may want to move to Joget for simplicity.

How was the initial setup?

We're only using only the Bizagi modeler, it was very simple and one-click. The engine may not be as simple but I prefer it simple and easy with a comprehensive user guide.Trying Joget now.

What about the implementation team?

We implemented through an in-house team. No vendor team exists in Malaysia.

What's my experience with pricing, setup cost, and licensing?

We're currently using the free modeler. Our advise is that avoid the complicated ones unless there is an inbuilt BRE in there. Most of them seem to insist that we must know Java.

Which other solutions did I evaluate?

We tried and tested a few such as TIBCO, Bonitasoft and Joget. Currently using Bonita but soon dropping it for Joget for simplicity.

What other advice do I have?

We incorporated Bizagi as requirements in the Request for Proposals but reversed and decided on Joget for simplicity and price. With the downturn in economy and high competition, businesses want quick implementation, less headache and they are tired of the phrase "not so easy to change" from techies.

Frankly, any software is of no real good value if it has to be heavily supported by programming knowledge and techies. With Bizagi and others, the insistence on knowing Java or dot.net is making the usefulness useless. I am yet to see one that has a full embedded business rule engine that is business user friendly. Its a disappointing to call these software as business process and rules components when no business user can actually get to install, customize and use it. This is the same case with software related to Customer Relation Management - such as SuiteCRM and ESPOCRM.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user795600 - PeerSpot reviewer
it_user795600Systems analyst with 1-10 employees
User

Downgrade Windows 8, not Bizagi ....
Windows will be ALWAYS the problem.

See all 4 comments
it_user704541 - PeerSpot reviewer
Co-Founder, Enterprise Architect at a tech services company
Consultant
Good Product For Modelling And Simulation But Needs Better Technical Support

What is most valuable?

Business process modelling and simulation.

How has it helped my organization?

Modelling integrated business processes for the whole enterprise.

What needs improvement?

It needs an easier setup for the Bizagi Engine.

For how long have I used the solution?

Since 2015.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Low.

Which solution did I use previously and why did I switch?

Yes, Bizagi has the capability to import-export with various modelling notations.

What about the implementation team?

We are a consultant.

Which other solutions did I evaluate?

Yes, Bonita BPM.

What other advice do I have?

It's a good product for modelling and simulation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Amir Elsayed Fathy, PMI-PBA - PeerSpot reviewer
Senior System Analyst at a tech services company with 51-200 employees
Real User
We used it to model all business processes
Pros and Cons
  • "BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors."
  • "Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC."

What is most valuable?

BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors. Plus, it is free.

How has it helped my organization?

We used it to model all business processes using OMG standard BPMN 2.0.

What needs improvement?

The product itself needs to be more stable in terms of performance. Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Only when opening multiple processes or the process itself is big and multiple objects is selected.

This is also noticed mainly when you try to organize the process model and use stages.

How are customer service and technical support?

They have a good library, plus free online training that I used a lot, but I never contacted the technical support to tell.

Which solution did I use previously and why did I switch?

I used many, including Camunda, Signavio and others, but this is more suitable for me in terms of it is free and does the job with no extra unnecessary functionality.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

The modeler itself is free. For the whole BPM suite, there are other options that may be better.

Which other solutions did I evaluate?

Yes, we evaluated Camunda, Signavio, and JBoss BPM. As we needed only the modeler, we selected Bizagi modeler.

What other advice do I have?

Check the online training library of Bizagi. It will be very helpful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
User with 51-200 employees
Vendor
We made a large benchmarking between several BPM solutions and personally, Bizagi is far well ranked in this domain​
Pros and Cons
  • "Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify."
  • "Agriculture, Industry."

What is most valuable?

Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify.

How has it helped my organization?

In the past, we took from 1-3 days for a vacation request for the whole process, and now it's for 2 hours.

What needs improvement?

Agriculture, Industry.

For how long have I used the solution?

Since October 2011.

What do I think about the stability of the solution?

Yes, sometimes when we execute EXPRESSIONS Xpath, we don't always get the same result.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

9 out of 10.

Which solution did I use previously and why did I switch?

Yes, we used Bonita Soft, Oracle BPM Suite, W4 Business First ,

We switched between several solutions because we made a benchmarking between BPM solutions.

How was the initial setup?

The installation was so easy, of course with the help throw the Forum or The GUIDES offered with the softwares.

What's my experience with pricing, setup cost, and licensing?

For the prices, we didn't try a negotiations about licensing or pricing, but if i can say a word about this, I find Bizagi prices to be well thought out.

Which other solutions did I evaluate?

As I answered previously, we made a large benchmarking between several BPM solutions and personally, Bizagi is far well ranked in this domain.

What other advice do I have?

My advice to any experience of implementation of the solution is to study at first our the business and start by modeling processes and try to copy the reel work to a modeling methodology without trying to develop or automate processes, and after a successful step in modeling, it will be easy to go to data modeling and continue the others steps until implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Director de Desarrollo with 1,001-5,000 employees
Vendor
In most scenarios, we enhance the traceability of transactions across multiple platforms
Pros and Cons
  • "Your team can work on it having basic training about databases and BPM modeling."
  • "They should improve the migration process between major versions, from version 9 to 10, we had to redo our implementation."

What is most valuable?

You can model and automate processes really fast. Most of the interface are very intuitive. Your team can work on it having basic training about databases and BPM modeling. The integration capabilities are useful, but identifying errors in this feature are not so easy.

How has it helped my organization?

We have some processes which were being executed using Office and other tools. After implementing Bizagi, there are measures of processes and we can improve the execution. In most of the scenarios, we enhance the traceability of the transaction across multiple platforms with Bizagi integration.

What needs improvement?

They should improve the migration process between major versions, from version 9 to 10, we had to redo our implementation. Now, we are migrating from 10 to 11 and we have issues on some features.

For how long have I used the solution?

For about four years.

What was my experience with deployment of the solution?

The deployment works well. The advanced deployment wizard lets you to create a "bex" file which includes all the changes. Over the production environment you should apply this file, you can check for the differences and confirm. It is really important to create version each time you deploy changes to avoid unexpected behaviors over the existing cases.

What do I think about the stability of the solution?

After your process is working, it's good. There are no problems. but sometimes support fixes affects other functionalities.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Customer service is good. The helpdesk app works very well and soon you have response of the beginning your case treatment. However, some final solutions come not so fast.

Technical Support:

It is very good. The support people really know the product and resolve common questions very fast. If you have the premier contract for support, they even review your implementation, not only product functionality.

Which solution did I use previously and why did I switch?

Previously, we used Oracle BPM, the time of implementation was very large (almost three times). Most of the processes we implemented were manual processes, even a non-technical person can do most of the work (Forms, Rules, etc). If your process has a lot of integration, the time increases. Bizagi allows you to begin at low costs.

How was the initial setup?

It is very easy, basically an installation wizard. Some complex things come when you want to enable balancers or other advanced options, but it's no relevant.

What about the implementation team?

We started in a project directly executed by Bizagi consultants, we were as viewers to start learning, and from the next project and so on we increase our participation. Now we execute ourselves, sometimes we use a consultant for specific topics.

What was our ROI?

It is around 20%.

What's my experience with pricing, setup cost, and licensing?

Pricing is good value for money. Licensing is simple, you choose between three options depending on your needs.

Which other solutions did I evaluate?

Yes, We evaluated some other tool, like IBM products.

What other advice do I have?

If your approach is for manual task automation is a really good option. It is very intuitive and easy to use. Integration in common scenarios are done through a wizard.

The only negative assert: It is not so good with highly transactional processes that requires integration, like ESB, 500 transactions in a minute or above.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user93831 - PeerSpot reviewer
Project Manager at a tech services company with 1,001-5,000 employees
Consultant
Outstanding support from start to finish…and great features too

As a consultant, I have witnessed Bizagi being successfully implemented across many companies and niche areas. I confidently give it top marks in all aspects, from its powerful documentation capabilities to the easy-to-use process automation tools. Bizagi also provides unique customer service and support, which is outstanding from start to finish.

Setting up the Bizagi system is really simple with its “carousel” (or process wizard) and intuitive interface. There’s also plenty of free online resources to help you automate your first process, and a very knowledgeable technical support team that can walk you through any questions that invariably crop up. It is refreshing to work with a group of people who really know their product and structure as well as the Bizagi support team does. In addition, I used a vendor team to implement Bizagi among my customers, and they had a pretty good handle on the tool and its functionalities.

Another really positive aspect of Bizagi is the fact that the company is incredibly open to hearing their customers. I made several product suggestions, most of which were implemented in the next release of the Modeler and Suite, including a process simulation tool. Yes, I’ve had a few deployment and stability issues but the support team helped me clear these up quickly and easily.

Existing customer license agreements have put me in contact with other toolsets such as Aris, Intalio and Accuprocess, but I must say that Bizagi is still my go-to process modeler.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
PeerSpot user
Engineer at a tech services company with 51-200 employees
Consultant
I've evaluated AuraPortal and others but Bizagi provides great Agility, Flexibility, Mobility, Speed of Implementation

What is most valuable?

Agility, Flexibility, Mobility, Speed of Implementation

How has it helped my organization?

I am a BPM consultant, and I have found that Bizagi's platform enables me to please my clients expectations. I would like to emphasize that implementation times are really short and that the solutions are really robust and useful.

What needs improvement?

A more complex management of documents, such as advanced searches, indexing etc, without needing to integrate with ECM's (Enterprise Content Management Systems)

How are customer service and technical support?

Customer Service:

Very Good

Technical Support:

Very Good

Which solution did I use previously and why did I switch?

I decided to switch because the other solutions have a high learning level, and implementation times were also very high.

How was the initial setup?

It is very simple, the facility is its great advantage.

What about the implementation team?

I implement my solutions directly

Which other solutions did I evaluate?

Process Maker, BonitaSoft, AuraPortal, Activity

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mario Treviño Salazar - PeerSpot reviewer
Mario Treviño SalazarSolution Architect for New Products and Services at a comms service provider with 1,001-5,000 employees
Top 10LeaderboardReal User

Which solution/product do yo use if you want to include an attachment as part of the workflow?
Do you need to use another product for doing the integration with other systems? (Ex. SOAP / Rest web services, APIs)

See all 2 comments
PeerSpot user
Solution Architect / Senior Consultant at Vivento AS
Consultant
Simple, easy and straightforward

Used it for over 4 years now in my company. Simple, easy and straightforward software for documenting processes - if that is the only thing you want to do. And it's free :-)

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user2652 - PeerSpot reviewer
it_user2652Project Manager at a non-tech company with 10,001+ employees
PopularVendor

One of the best BPM solutions for documentation projects which helps to reduce paperwork. The important thing is that it is very user friendly. Any user or organization can easily adapt it.

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PeerSpot user
Manager at a financial services firm with 10,001+ employees
Real User
With the implementation of Bizagi, approvals have become much more efficient; but from time to time, reports, permissions, profiles that were created in development were not updated in deploy.

What is most valuable?

The data modeling and the form Designer.

How has it helped my organization?

As my company has offices in several cities in Brazil, the process of approval of some requests was very time consuming, because the forms had to be mailed to a physical signature in another city.

With the implementation of Bizagi, approvals have become much more efficient.

What needs improvement?

Sending emails for a role, import from AD and the creation of areas per profiles are features that need improvement.

For how long have I used the solution?

1 year

What was my experience with deployment of the solution?

Yes. From time to time, reports, permissions, profiles that were created in development were not updated in deploy.

What do I think about the stability of the solution?

No. In production the application proved to be very robust, fast and reliable.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Very good.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

The installation of both the development and production environment was relatively simple. Settings such as LDAP and email were also made without major problems.

What about the implementation team?

In-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user

Hi Divino,

Thanks for taking the time to share your experience of Bizagi BPMS. We are glad to see it is already helping your organization become more efficient.

If possible we would like to better understand your suggestions and give you feedback in the proper channel. If you’re a customer, you can sign in at www.bizagi.com with your customer account and register your suggestion in the support area.

For more guidance, including free E-learning and ‘How To’ videos, visit http://www.bizagi.com/en/resources/collateral. And if you haven’t already, don’t forget to join the 300,000 Bizagi BPM enthusiasts around the world: http://www.bizagi.com/en/community

Thank you!
Rosie

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PeerSpot user
Vice Presidente at a tech services company with 51-200 employees
Consultant
It solves almost all process automation needs, but the preparation of reports within the BI facilities needs work.

What is most valuable?

  • Easy and quick to automate processes
  • Short learning curve

How has it helped my organization?

We managed, in less than one year, to automate all administrative, financial and operational processes of our company, which operates in the technology consulting business, with a team of two professionals.

What needs improvement?

The preparation of reports within the business intelligence facilities.

For how long have I used the solution?

I've used it for four years.

What was my experience with deployment of the solution?

There were only a few.

How are customer service and technical support?

Customer Service:

It needs improvement to the speed with which they respond.

Technical Support:

It needs improvement to the speed with which they respond.

Which solution did I use previously and why did I switch?

We did, and we switched due to the ease of implementation and technical learning.

How was the initial setup?

It was both straightforward and complex.

What about the implementation team?

We implemented with in-house staff who became experts in the solution. We are now offering design services to our clients, using Bizagi BPM Suite, coupled with our consulting BPM.

What was our ROI?

  • On the sale of licenses: 20%
  • On consulting services generated from product use: 100%

What's my experience with pricing, setup cost, and licensing?

The initial cost was zero. For maintenance, approximately $3,000/year.

Which other solutions did I evaluate?

  • Intalio
  • Oracle
  • AuraPortal
  • Bonita
  • IBM

What other advice do I have?

It is a beautifully finished product and provides an excellent cost-benefit. It solves almost all process automation needs. We are delighted with Bizagi BPM Suite and chose to act exclusively with this solution in our consulting business and BPM projects. We have achieved a great receptivity of the product our customers, and became business partners after our implementation experience and training of a in-house technical team.

Pentago CRM solution Integrated with cloud systems and SAP ERP

Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
PeerSpot user
Neil Simpson - PeerSpot reviewer
Neil SimpsonFounder/Principal at InnoVelocity
Top 5Integrator

Hello, this is a great, concise review. Question: what BI/Reporting solution have you been using to supplement Bizagi's built-in BAM and Analytics reports?

PeerSpot user
Business Process Consultant at a tech services company with 10,001+ employees
Real User
I highly recommend Bizagi to business process students and researchers

Bizagi is the most user friendly BPM suite that supports BPMN 2.0 all the way from modeling to execution. Although BPMN has been described as hard to fully implement in real-life. Bizagi is a very good tool for researchers to take BPMN theory into practice. Through modeling, running and testing business processes researchers can implement existing process patterns and also discover new ones. Bizagi has high potential to fully support BPMN 2.0 functionality, its support team is highly engaged with users and takes initiative in involving the users through feedback and providing top-notch customer support.

I highly recommend Bizagi to business process students and researchers.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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PeerSpot user
Ops Mgr at a transportation company with 10,001+ employees
Vendor
Fast results and easy deployment. Customer service is excellent.

I’ve been using Bizagi now for three and a half years and give it 4.5 stars (out of 5). Before choosing Bizagi, we looked into other BPMs (including Tibco iProcess, Bonita, and ProcessMaker), and chose Bizagi because of its fast results and easy deployment. (The easy deployment is due to the powerful wizards which streamline all design and automation processes – we consider this the most valuable feature of Bizagi.)

We have used Bizagi to industrialize a supply chain (specifically, a software environment with many technical stacks in different departments). Thanks to the web portal, we had a global vision of where we were (environment portfolio management), and were able to drive the complete process with Bizagi’s unique tool which integrated our other applications (mail, intranet applications, etc.). Over time, it has been quite interesting to be able to analyze the process routes (BAM and analytics features) to see how long it takes to get from one milestone to the next, and where the bottlenecks are.

Once the first stage of this process is complete, we were then able to learn more about our organization.

The process modeler is quite a nice product, but the most powerful UI is the integration part (SOA and REST web service) that we use to realize all the mapping between the Bizagi data model and the other third-application model (XSLT generation on-the-fly to transform input/output data).

Environment (dev/test/live) management is also handled by the tool, so really everything is done for you!

In terms of stability, we had to tune our environment (JVM memory and server configuration), but that’s just due to our usage, and not the product!

We haven’t had any trouble running Bizagi alongside our Glassfish environment (running on Linux with an Oracle 10g database). We also haven’t had any scalability issues.

Initial setup of Bizagi was straightforward and easy thanks to the wizard (we implemented Bizagi with our in-house team). There is good split-vision for environment management: development, as well as test and live environments.

Bizagi enables environment customization (variable adaptation regarding the target environment, etc.). The tool handles database management and application server settings, and directly maps everything in the Bizagi Studio. It’s very powerful!

In terms of ROI, we save about 50% on the amount of time it takes us to deliver.

Bizagi customer service is excellent. In fact, thanks to the customer support portal, we now have an efficient tool to check our open tickets. They provide detailed, to-the-point answers quickly. Their technical support staff is perfect. I’m a technical consultant and we had to discuss some issues with technical support to adapt their authentication system to work with ours. We managed to reach the integration within two days (following JEE standard) and adapt the deployment workflow to each environment – it was quite efficient, and nice collaboration!

If others were looking to implement this product, I’d advise them to start small and make a prototype so they can better see how the tool will help them. You don’t have to think about a big project, but rather identify a process that has many gaps between departments or that has a long waiting time or that’s running around different technologies (mail/Excel sheets/intranet application), and then use Bizagi to drive the process through this particular ecosystem. You’ll find that it’s easy to industrialize such workflows and see direct benefits :-) !

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Neil Simpson - PeerSpot reviewer
Neil SimpsonFounder/Principal at InnoVelocity
Top 5Integrator

This is a great detailed review. Question: how do you typically calculate and demonstrate your ROI? Do you use the simulation feature in modeler, time studies, measurements in the Analytics reports?

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it_user129645 - PeerSpot reviewer
Head of BPM with 51-200 employees
Vendor
We’ve experienced up to 50% improvement in process time due to our usage of Bizagi

Having used Bizagi for four years now, I believe the full BPMN support, the internal data model, and the reporting module are the most valuable features of this solution. We have automated one of the most complex insurance processes - Corporate Risks Underwriting. Alongside our manual, hard to manage Medical insurance examination process, we now have (within just a few months), fully automated enterprise-class management reports – both processes have improved remarkably the way we function as a company.

We’ve encountered nearly zero issues with deployment, stability, and scalability, hence the full 5 out of 5 star rating. Prior to using Bizagi, we were not using any other BPM solution; furthermore, we did not evaluate any other BPM options before choosing Bizagi as we were fully satisfied with the proof of concept.

The initial setup of Bizagi was extremely straightforward. We implemented via a vendor team for the first version, and subsequent versions have been implemented in-house. The vendor’s level of expertise is outstanding and I’d rate the overall level of customer service and technical support as excellent. Regarding the product, I would say it could be improved in terms of scripting and its lack of debugging.

For those thinking about implementing Bizagi, I’d suggest the following: Start with an existing process, automate it, and then improve. At the beginning, consider if case management is part of your process; if so, you can implement case management using standalone sub processes. Finally, take full advantage of the out-of-the-box managerial reports to increase control and visibility of your automated processes.

So far we’ve experienced up to 50% improvement in process time due to our usage of Bizagi BPM.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user124707 - PeerSpot reviewer
Senior Wholesale Technical Analyst at a comms service provider with 51-200 employees
Vendor
Bizagi is way more intuitive than BonitaSoft.

I’ve used Bizagi Modeler and Bizagi Studio for two years now. Prior to working with Bizagi, I trialed BonitaSoft, but it wasn’t as intuitive as Bizagi.

Bizagi’s most valuable features are the well-defined workflow functionality, the intuitive form design, and the simple interface. The product has improved the company’s productivity by allowing us to quickly and fully automate repetitive processes, making them more trackable.

As with any BPM platform, there is room for some enhancements, specifically to include more controls in the form design, simplify the manual deployment, offer more out-of-box connectors to other systems and improve stability.

I have to say that that the level of customer service and technical support at Bizagi is excellent and very responsive. In addition, the initial setup was very easy – we implemented the solution with our in-house team.

I would tell others considering switching to Bizagi that it is definitely a solution worth using. Just make sure that you’ve done extensive planning of the process structures – the database model as well as the form design, interface, and business rules, not just when using Bizagi but as a BPM best practice.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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it_user118764 - PeerSpot reviewer
Head of Business Improvement with 501-1,000 employees
Vendor
Bizagi has been extremely valuable for implementing and communicating business process improvements.

We’ve been using Bizagi for four years now; we switched from Visio because of their poor support for BPMN. Before switching to Bizagi, we had considered several other solutions, like TIBCO and Bonita, but felt Bizagi was the best – the fact that it’s free was a big plus too.

On a scale from 1-5 (1=worst, 5=best), I would give Bizagi a 5. I find the following features to be the most valuable:

  • Compatibility with BPMN.
  • Microsoft-style design, so that the look and feel are immediately familiar to MS Office users.
  • Ease of use.
  • Ability to publish to web pages, especially with latest enhancements around search and dragging of models.
  • Ability to link symbols to documents, URLs, etc.
  • Focus on collaboration

In the four years that our organisation has been using Bizagi, I’d say that it has significantly improved the way our organization functions due to the product’s ability to draw the as-is and to-be processes that we analyse and implement – this has allowed us to both standardise the way we capture and document our processes, and become more effective in implementing and communicating business process improvements.

There are several improvements that could be made with regard to functionality, but these are just minor and don’t impact our productivity on the daily basis and the Bizagi support team is already informed and working to address these.

Initially, setup was very simple (and free) and we implemented the solution in-house, but when we wanted to switch to centrally controlled roll-out we encountered the problem that you cannot run a standard Microsoft silent installation via SCCM server, which makes it difficult for us to maintain the versions installed. One of our IT people has had several email exchanges with Bizagi technical people, but this one remains unresolved.

In terms of technical support, I’d say the service is average – when we post items on the support forum it can take some time before there’s any response. However, as this is a free product, we can’t complain.

If others were to implement this solution, I’d recommend the following:

  • If you want to install Bizagi for a number of users and maintain it centrally, do a full test first in case you encounter the same issues we did.
  • Make sure users have some knowledge of BPMN.
  • Definitely encourage new users to use the excellent online training materials and resources Bizagi provides.

Overall we feel Bizagi has had a significant and positive impact on our organisation – not only improving the standards of process modelling and documentation, but also raising the profile of process modelling as a tool for business improvement. The application is easy to use and highly functional, and one that we have no hesitation in recommending to others.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
PeerSpot user
Systems Analyst at ZOFRI S.A.
Real User
I used Bizagi for more than 50 processes and can say that it's a very good product.

I have been using Bizagi for 2 years, introducing more than 50 process into a company with around 300 employees and I can say that it's a very good product. It's faster to create diagrams, useful for keeping all of the processes documented and user friendly. 

The only little problem is when we must update the project with the new releases that Bizagi publishes on its website, it is almost impossible not to find problems in the deploy process. It's nothing serious but acceptable. In conclusion, I recommend this product if you are thinking about starting a BPM project.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user92886 - PeerSpot reviewer
it_user92886Business Process Consultant at a tech services company with 10,001+ employees
Real User

Dear Yuan,

Thank you for sharing this interesting BPM experience at your company. Wish you all the best of luck with your project.

Best regards,
Roger

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it_user111255 - PeerSpot reviewer
Senior Consultant at a consultancy with 51-200 employees
Consultant
Intuitive, but has technical accuracy.

I’ve been using Bizagi Process Modeler and Bizagi BPM Suite for 4 years now and even more heavily over the past two years - I’ve been very happy with the results.

If I had to hone in on the most impressive aspects of the Bizagi BPM Suite software, I would say that it allows the highest level of freedom for product customization through programming of any similar product. It also offers a simple building solution from modeling (BPMN) and a clear separation between the layers (data, forms, rules, etc.). In short, Bizagi is intuitive, but has technical accuracy.

I’ve worked with other tools as well, but I like Bizagi best because of the overwhelming number of advantages that I’ve seen from the tool. Bizagi offers flexibility, security, efficiency, rapid development, outstanding customer service, and an excellent cost-to-benefit ratio. A customer can actually do all the testing without spending a dime. I found the customer service to be very good.

When it came to deployment, stability, and scalability, I encountered no issues. I found the setup to be on an intermediate level because it involved the parameterization of functions in operating systems such as IIS, but I was able to manage it quite well.

The one improvement that Bizagi BPM Suite would benefit from would be the addition of data entry screens. This would greatly enhance the ease with which customers manage their records and cut down on the cost of similar programs. In addition, being able to interact with other databases such as MySQL and Derby would further improve the program.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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it_user111255 - PeerSpot reviewer
it_user111255Senior Consultant at a consultancy with 51-200 employees
Consultant

Very important and useful: BizAgi is not only about doccumentation, it is too about automation. BizAgi puts your diagrams alive!

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PeerSpot user
Consultant at a consultancy with 501-1,000 employees
Consultant
A BPM product that is aptly named: Business & Agility. Processes can also be deployed on mobile.

Bizagi is a pure player which provides a BPM suite that offers a variety of features based on three complementary platforms: the Process Modeler (free) for modeling, Bizagi Studio to build applications and BPM Server to deploy the portal users. Three versions are available and they are more or less efficient depending on the size of the company: Xpress for fewer than 50 users, and two other Enterprise versions for a greater number declined in .NET environment for one and JEE for the other. Bizagi also features a powerful runtime and a BAM module with an interesting graphical interface and a real-time diagrams generation.

The platform complies with BPMN and XPDL standards but also offers the possibility of publishing documentation in Word, PDF, HTML, Wiki, Visio, SharePoint, PNG, and JPG. It allows to invoke SOAP web or via REST services and can develop specific connectors SOA layer if needed (except for the Xpress version). ECM side, Bizagi supports CMIS 1.0 which implies inter-operability with others between Alfresco, FileNet and Documentum. Finally note is that a rigorous management of access rights is implemented and that the processes can be deployed on mobile.

Last but not least, for organizations the proposed prices are extremely attractive relative to the ROI found on projects.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user99381 - PeerSpot reviewer
BPM/SOA Architect at a tech services company with 51-200 employees
Consultant
Try Bizagi first, it’s fast process-making capabilities makes it an excellent option

I’ve been using Bizagi for two years now, and find that the most valuable feature is its dynamic and quick ability to create processes. I used to use Oracle Business Process Management, but switched to Bizagi because Oracle was too complex to use due to its large amount and mix of plug-ins. (I also considered using Intalio, but ultimately chose Bizagi instead.)

Bizagi does have some room for improvement, specifically in the creation of components and its documentation. For example, if you need a text box to receive only numbers, and a regular expression is used, the input is validated just until the activity is sent or saved.

We didn’t encounter any issues with deployment, stability or scalability, and found setup simple. We are implementing Bizagi with a team of three developers who are very experienced with Bizagi. I’d give customer/technical support an 8 out of 10 rating.

In terms of ROI, we’re still evaluating our costs, so don’t yet have specific numbers.

I’d advice others to try Bizagi before trying other, similar BPM tools – Bizagi’s approach to create and execute processes faster makes it an excellent option.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user104598 - PeerSpot reviewer
it_user104598Data Scientist, Team Lead at a marketing services firm
Vendor

It goes without saying that each BPM has its pros and cons, and different BPMs are suited to different companies. I’ve heard great things about Bizagi, but I couldn’t help noticing your second paragraph about the text fields…

As a user of AuraPortal BPM, I just wanted to share my experience with you. When including a text field in a form in AuraPortal, it can be set at Open or Limited. If it is Limited, AuraPortal offers many different options to condition how the text can be introduced in execution. It is possible the determine how the text must start or finish, whether it must contain uppercase, lowercase, HTML characters (useful for preventing users from introducing malicious code which could affect the execution of the form), numbers, minimum or maximum characters, whether it should (or not) contain specific text, etc. It is also possible to set the field to hide the text (behind asterisks) and specify whether it will only accept text in email address or URL format. It is even possible to personalize the warning message that appears when the text introduced in the field is not within the established limits and therefore not accepted. And this is not just the case with text fields… the configuration options really are endless.

AuraPortal amicably leads the user designing the process form through the different options for them to select the way they want the fields to behave, and at the end of the configuration, it allows them to test the behavior to check what will happen in execution.

But apart from this general configuration, the behavior of each field can be modified and adapted depending on where it is used. For example, it can be set as editable or read-only, its appearance can be conditioned, its value calculated, etc.

And all this is possible without requiring any programming whatsoever. The system internally generates the code while the modeler diagrams and configures to process.

it_user102165 - PeerSpot reviewer
BPM Consultant at a consultancy with 51-200 employees
Consultant
A complete and very user-friendly tool. Flexible and easy to deploy.

I work for a company that provides software consulting services across many areas of business, such as CRM, SOA and BPM. I use Bizagi for BPM and consider it to be a complete and very user-friendly tool and have recommended its modeling and automation capabilities to customers in many sectors, including finance, energy, telecommunications and education. It is flexible, easy to deploy and allows users even without technical knowledge to build acceptance quickly.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're partners with several vendors
PeerSpot user
it_user99378 - PeerSpot reviewer
COO with 501-1,000 employees
Vendor
I would highly recommend Bizagi BPM based on its ease of use and comprehensiveness.

On a scale from 1-5 (1 being the worst and 5 the best), I would give Bizagi BPM a 5. We had used yEd Graph Editor previously and had found it difficult to use and not as sharp on the eye. Bizagi, on the other hand, is very easy to use, and the visual display of the process maps is fantastic. Furthermore, initial setup was easy (our in-house team was able to implement Bizagi), customer service is very good, and in regards to deployment, stability, and scalability, we didn’t encounter any problems at all.

The most valuable feature of Bizagi for our company is the Process Modeler itself, as we are currently documenting new business processes across our client services and lending departments. The ability to share the process models has contributed to our readiness to build a new investor registry and loans management system.

Bizagi’s online resources are very helpful, I’d suggest that they incorporate them into their modeler product.

In terms of costs – we’re using the free Bizagi Process Modeler, so we had no setup fees, no day-to-day costs, and no on-going costs. At this point, the ROI is difficult to measure since we’re using it as a visual display of our processes to assist the build of a larger system.

In short, I would highly recommend Bizagi BPM platform based on its ease of use, plus the fact the free version is exceptionally comprehensive.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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it_user80124 - PeerSpot reviewer
Business Analyst at a tech vendor with 51-200 employees
Vendor
The best BPM product we’ve seen

Bizagi Process Modeler transformed Kyocera’s business documentation processes through powerful features and slick support.

Kyocera Document Solutions recognized that it needed a formal BPMN tool to standardise the documentation of its business processes.

Thanks to Bizagi, Kyocera now uses one system of documentation throughout the organization, transforming the business beyond measure. Here is our journey and the benefits so far.

Business problem

Before implementing Bizagi, we mapped or documented our processes through several different solutions/tools (Visio, PowerPoint, and even Excel, to name a few). I’m the first to admit that process thinking was not our strongest suit.

We knew we needed to streamline and professionalize our documentation so, at the beginning of 2012, we researched and then tested many of the solutions on the market.

When we switched to Bizagi, our intent was to use a professional tool – following the standards of Business Product Model and Notation (BPMN) – to ensure that our company was using one system of documentation throughout the organization.

Extraordinary functionality

The functionality within Bizagi is outstanding and has been key to achieving continuous process improvement. For example, the “Publish to PDF” function within the Process Modeler has enabled us to generate reports easily and spontaneously – as we need them. The “Standard Operating Procedure” (SOP) function has also been extraordinarily helpful to us.

Bizagi is the business hub

Because we now document all of our processes, we have developed our thinking in powerful ways. Our team now considers what we do in a reflective manner that allows us to identify any weak points in our processing and overcome them.

Once we have the Bizagi documentation, we are able to review the procedure, and either approve it or refine it. One employee told me recently: “When somebody wants to discuss any specific business operations with me, I say: Make a Bizagi out of it, then we can discuss.” ‘Bizagi’ has become a standard term around the office!

Rapid frontline support

Bizagi also offer fantastic technical support. The helpdesk make themselves available to their customers in many different ways, including forums and video tutorials. We rarely need to turn to them directly, but on the few occasions that we did, they responded rapidly and with clear and thorough explanations and instructions.

Low maintenance solution

Another real plus point is the low cost of maintenance. Only when we update a new version of Bizagi on all of our machines do we turn to our IT department for a centralized roll-out. The software is stable and we’ve enjoyed smooth sailing overall.

Summary

Bizagi is by far the best product we have seen of its kind, and we’re very pleased with the professional results.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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it_user3876 - PeerSpot reviewer
it_user3876Database Manager at a tech company with 51-200 employees
Consultant

Hi Michael Kahler. Bizagi offers two packages of support service for its customers.

• Basic Support Service
• Premium Support Service

Which support service you have used?

it_user76764 - PeerSpot reviewer
Developer with 501-1,000 employees
Real User
Bizagi is a great tool for creating, testing, and documenting process diagrams. It's simple and easy to use.

What is most valuable?

Being able to easily generate documentation in a number of popular formats, being able to easily extend attributes for elements and diagrams.

How has it helped my organization?

We now have a tool that we can use to effectively model our business processes whereas before we did not.

What needs improvement?

  • In the area of Improved Functionality: Ability to show / hide connection points on diagram elements, Ability to assign extended attributes to an entire project instead of one diagram at a time, Ability to define / set a default set of extended attributes for use with every project
  • In Product Documentation / Free training Videos: including some examples on how to properly use, and when to use Data Store and Data Object in diagrams
  • In the feedback site: the servers seem to be running slowly as it takes a long time (30 seconds or more) to post a question by itself, even longer if you have attach images and diagrams, also including a "sticky thread" that contains the most common questions and the most current answers.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

It was very straightforward.

What about the implementation team?

In-house

What's my experience with pricing, setup cost, and licensing?

No cost.

Which other solutions did I evaluate?

Yes, two others. The University where I work, as well as our parent University System have policies that do not allow us, as representatives of the University, to endorse one product over another. I can tell you why I chose Bizagi over the other two products, and that is because of the ability to publish directly to SharePoint, as well as in Word and PDF, and because of the built-in team collaboration, features both of the other products lacked.

What other advice do I have?

Basically, do your homework, and use the right tool for the right job. Bizagi is a great tool for creating, testing, and documenting process diagrams. It's simple and easy to use.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Does Bizagi allow you to import Visio diagrams to start the process mapping effort? Can one easily compare process efficiencies in "future state" vs. current state? And can the results of both be exported to Excel?

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PeerSpot user
CIO at Prince Sultan Military Medical City (PSMMC)
Real User
Implementing Bizagi has been a major success. It reduced costs and supports continuous improvement.

Having just successfully completed the end-to-end patients’ care automation for our 2,000 outpatients’ unit, we delivered 13 processes with Bizagi to improve patients’ registration and security for our 1,400 bed hospital.

Before implementing Bizagi BPMS, our legacy-based Hospital Information System (HIS) did not offer proper validation options during the registration leading to fraud and misinformation of patients. The system was also prone to user input errors, had no process support and a weak data consistency.

Migrating from the legacy platform to a new process oriented solution was a huge leap for our hospital. Bizagi built the bridge between the legacy and the BPM system. Powerful integration and web services together provide a wraparound layer which cleanses and validates the patient data fetched from the legacy HIS. Through intuitive workflow modeling, BPM accelerates data quality and compliance, be it for new patient on-boarding, biometric ID and reporting. A robust process for registering patients was established with clearly defined roles and responsibilities for the clerks and managers of the department. With the powerful process analytics tool, it is possible for the management to audit the activities performed by the clerks, analyze the trends and foresee the requirements of the medical city in ways never done before.

The focus currently is on two types of cases, Medical Card Exchange and New Registration; these include creation of 8 new cases for card exchange, per hour, per work station. As 10 work stations were set up around the hospital to swap the old for new cards, the hospital handled 400 to 600 Card Exchange cases per day. At the same time there is an average of over 600 Registration cases created each month.

From an organization perspective, the project has been a major success. A process oriented work culture was introduced and adopted at the Patient Affairs department. There is now more clarity about the tasks that are assigned to the clerks, while all stakeholders are more efficient and productive, as they handle less paperwork. In addition, all steps are achieved in a structured manner and there is more control and visibility over the whole operation, which leads to increased compliance with health care auditing policies.

In addition, the Bizagi system supports the continuous improvement and optimization of registration processes. Costs were also reduced by removing all mundane, manual activities and paperwork as well as introducing better ways of deploying resources and people.

New standardized processes, transparency, better control and easy access to all related information helps to deliver traceability and auditability at any stage required.

This resulted in the registration time reduced by 50%, human errors decreased by 80% and staff productivity increased by 60%.

In addition, both our hospital and the physicians qualify for recognition as high-quality care providers which leads to pay-for-performance. The BPM solution makes it relatively simple to submit large volumes of sample data showing that they meet established treatment performance thresholds.

Bizagi BPM helped Prince Sultan Military Medical City to become a flagship hospital in Saudi Arabia, often used as an example for delivering the highest quality patients’ care.

Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
PeerSpot user
it_user92886 - PeerSpot reviewer
it_user92886Business Process Consultant at a tech services company with 10,001+ employees
Real User

MS Visio is simply not BPM software.

I think this misconception arises from the general (non-manufacturing industry) understanding of business processes as drawings hanging on the wall to collect dust!

While business process technology is yet to achieve its full potential in knowledge work, the role of business processes in manufacturing is well spread, and in reality is an integral part of any modern manufacturing organization (example: the blue prints of car manufacturers are built on top of BPM technology).

See all 13 comments
it_user8163 - PeerSpot reviewer
Owner at a tech consulting company with 51-200 employees
Consultant
Great potential for automating processes easily

I like the modeler. I am now trying the suite because it has great potential for automating processes easily. There are a few kinks that I am working on resolution with Bizagi. I like the modeler. I am now trying the suite because it has great potential for automating processes easily. There are a few kinks that I am working on resolution with Bizagi.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user2652 - PeerSpot reviewer
it_user2652Project Manager at a non-tech company with 10,001+ employees
PopularVendor

How long have you been using modeler? Are there regular enhancements in it from the Vendor? Could you share your experience about it.

it_user8160 - PeerSpot reviewer
Business Analyst at a tech consulting company with 51-200 employees
Consultant
Not only for documenting processes, it's a real BPMS

Bizagi is not only for documenting processes, it's a real BPMS, so you can make integrations via web-services. I prefer IBM because the most customers I work for use IBM Websphere, so integration is best done with IBM.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user2652 - PeerSpot reviewer
it_user2652Project Manager at a non-tech company with 10,001+ employees
PopularVendor

What features of Bizagi looks interesting to you? Would you recommend Bizagi for middle-sized organizations?

it_user8157 - PeerSpot reviewer
IT Administrator at a energy/utilities company with 501-1,000 employees
Vendor
No Mac OS or Linux version

It is a very good product. The only drawback is that, only, can be installed on Windows. There is not a Mac OS X nor a Linux version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user2652 - PeerSpot reviewer
it_user2652Project Manager at a non-tech company with 10,001+ employees
PopularVendor

Does installation of Bizagi on Windows cause high cpu or memory usage? I heard that most of the applications work fine on Linux and Mac, but they cause high cpu or memory usage when installed on windows.

it_user8154 - PeerSpot reviewer
Business Analyst at a insurance company with 51-200 employees
Vendor
For me, this is what bpm is all about

Been using different bpm solutions for real life processes for over 10 years and I think bizagi is the ONE that allows the business control over their own processes rather than IT telling the business. For me, this is what bpm is all about- clue is in the title... 'Business'

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user2652 - PeerSpot reviewer
it_user2652Project Manager at a non-tech company with 10,001+ employees
PopularVendor

Do you think Bizagi is user friendly and any new company can easily adapt it? There are multiple applications which are useful but every user can't become familiar with it so easily.

Buyer's Guide
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Updated: September 2022
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.