Bizagi Reviews

What I use it for is to map business processes using BPMN 2.0, as much as possible. That includes things like equipment maintenance execution, maintenance planning, and container terminal operations for handling cargo from vessels and warehouses. I'm in the logistics and supply chain industry.

We're using the free version of Bizagi. The different entities I've worked for don't really want to spend money on buying the full thing or integrating it with something else that they have. So we just use it for showing them things at the modeling stage, what a process looks like. We haven't looked at the aspect of automating or simulating from a drawing into a live process. For us, it's just for drawing purposes.

For my previous employer, it brought a little bit more clarity on where we had certain issues with maintenance, especially as they relate to the duration of tasks and the repetition of tasks. It wasn't just Bizagi, it was more the interpretation of business processes using BPMN 2.0. But Bizagi really helped in quickly bringing that information across to senior management.

It has definitely helped us to connect stakeholders with processes, internally. It has brought to life what the processes are. And when presenting our procedures and processes to external stakeholders it is a simple, single tool for them to quickly see and understand what is happening. Of course, we have to draw things simply enough. We can't go down to the nitty-gritty detail, but it has created some clarity for our major stakeholders. We're using it to communicate with different stakeholders, from the terminal director up to the CEO, and it is clear enough for them to see what is going on. They understand the process in its entirety, because of Bizagi. And as it relates to IT, it did bring clarity to them when we went a little bit more into detail.

And with my previous employer, it spurred action on improving business processes, to accomplish the kinds of objectives that were required. Indirectly, it helped improve our time to market because we were more efficient in improving our processes, based on use of Bizagi and it showing us where we had our setbacks and issues. Where I am now, we just started using it, as I switched jobs. By the end of this year, after we use it to really communicate to our key stakeholders, it should help improve our processes.

And in terms of man-hours, it takes less time to draw processes because of the ease of use of Bizagi.

One of the features I like is that when drawing any task, when putting a task on the process model canvas, I can simply click on it and see the other task icons for that task. It's just one quick, simple, straightforward connectivity from task to task. That's one of the main reasons I like it and one of the main reasons I have managed to "market" this application to my colleagues in different industries.

In addition to the ease of drawing tasks and the task connectivity, we use it because 

• it is free 
• we can quickly draw something and validate it to the BPMN 2.0 standard
• and we can present it.

I also showed our team how to add fields to a task so that we can have customized descriptions of what a task is and what it does.

In business process mapping, you have pools and dark pools. I don't see that Bizagi differentiates between a regular pool and a dark pool.

Another area for improvement would be printing. It's just a small nuance to me, but if I've drawn a process that would fit on an 11 by 17 ledger page, but I really want it on a letter-size page, it doesn't show me how to shrink it down. Even if I say, "Go down to one page," it still shows me that I've got two pages. I don't know if it's a bug or if I might need more training.

Where I worked before I could plot things. Now, I can only work with ledger, as large as eight and a half by 14. Sometimes, when you draw a business process, it doesn't really fit on a legal or letter-size page. But it should at least allow me to shrink it enough to fit on a letter-size page. If they had a little bit more training on printing and presentation, that would be good.

I've been using Bizagi since 2017 or 2018.

It's quite stable.

We have not had to contact their technical support.

There wasn't an official deployment of Bizagi, but it eventually spread because of the ease of installation and of use. Everybody started using it. That's one of the benefits of Bizagi being free. It allows people to start using it and get interested in going further with it. That's a very good aspect of Bizagi.

Maintenance-wise, it's very light, basically non-existent. But if we were to go for the paid version, to go further in terms of automation and live processes and simulation, I don't know what the maintenance would be like. But with the modeler, there are no worries. We have six or seven users right now.

It's saving us money because we're using the free version. But I think my employers are somewhat impressed and we might take it a step further. The free version has raised their eyebrows and they might look into it further: "If we are doing this in Bizagi, let's go for the enterprise version and see what it can give us."

I've seen other solutions and I believe that Bizagi will make things a little bit easier on the coding side. There will be less coding to simulate or automate whatever process you have. I have seen the studio but haven't used it at work because of my employers' refusal to use it, at this time. But I do believe that it is much more user-friendly because there is less coding involved. Bizagi will handle that simulation, making it a smooth flow from the modeling to the simulation.

Other applications, for example, Enterprise Architect, are a little bit harder to understand than Bizagi. But again, we're not fully using that aspect of it, in terms of linking the different processes.

I have non-technical people using Bizagi as well, and they prefer it more than Microsoft Visio. I've also used IBM Blueworks. Bizagi is far more user-friendly. And in my current organization, it was between Bizagi and Microsoft Visio and Bizagi came out on top.

I do see potential for us to go further with Bizagi in using the studio and the automation in the paid version. Our company has expressed some interest but there are budget concerns, so not just yet.

A lot of the users here are recommending Bizagi to other people. I can't think of anything negative to say about it. It's a really good system. It's really quick for getting a process across. The various features are intuitive. It's not that hard to learn. They have good online tutorials that are also very good.

We're using it for cooperative business processes. For instance, if you work with IT and you want to request access to a specific database, you make the request using Bizagi and create a ticket. Similarly, for many other processes, when you want to request access to a system or to a physical area in the building, you use Bizagi.

It's a company requirement because I work for a large French and Brazilian insurance company. I work supporting over 2,700 active users and developing new processes.

Since 2018, we have registered approximately 68,000 tickets on Bizagi. There are actually more than that, as those are just the queries in one database, not all of them.

It has helped free up employees to do more valuable work. We hear that from our inside customers that we develop processes for. It helps save time for our employees.

I very much like the reusable rules and forms, and the way Bizagi controls the process flow. I also like the document generating system to generate PDFs and then .doc files with information gathered from a flow. At the end of a process, you can generate a document that can be printed.

I like the orchestration capabilities very much. They are what help control the process flow.

Bizagi also helps us to automate processes. We have over 50 automated processes right now. We are able to adapt the processes that we created with Bizagi. That's almost a daily job here. We are always improving processes and upgrading them and it's easy to do. It mostly depends on the business requirements. If a change doesn't require a REST integration, it's easy to adapt the process.

In general, I like Bizagi's integrations but one thing that I don't like very much is related to integration: we have to develop some connectors. On the one hand, it's good that they allow us to do that. For instance, I would need a connector that connects to a REST service and that uses client ID in secret. On the other hand, Bizagi doesn't provide that. They provide the means to develop a connector and use it, but they should implement this because REST services are among the most used protocols for web services.

For instance, if an improvement to a process needs a REST service integration, it's bad for us because we have to go to .NET and Visual Studio to develop a DLL integration because Bizagi doesn't have a native REST service. We have to connect using walt. We then have to connect the DLL to Bizagi. That ability should be native.

Also, the graphics could be improved a lot. Bizagi should not be a full BI system, but it should offer some options like a BI. It lacks nice graphics options. The reports have some limitations as well, but the graphics are worse.

I have been using Bizagi for modeling processes since 2007 and for business process automation since 2009.

The stability is pretty good. We don't have problems with Bizagi.

At the moment we are having a bit of a performance issue, but we are monitoring it to find out what is happening. It's taking a bit longer than we would like. That would be something that we would activate support for, but we don't have access to support right now.

Even though our company paid for support, it wasn't activated because of problems with the partner. We paid for the support license, but the partner didn't pay Bizagi. So we don't have support. But we should have it back in a week or so.

The performance issue is quite annoying. It's not fatal, just slow to approve and it takes five minutes to open the user options screen. It wasn't like this before.

We have contacted their tactical support a lot. Right now, I rate them at 4 out of 10. They were much better in the past. They could be better, but they're really good.

Neutral

The tool our company used to was being discontinued. We brought the processes into Bizagi and we automated them. We are going to stop paying for the other tool and always use Bizagi.

The deployment is simple. There are two options, a one-click deployment and an advanced deployment. I always use the one-click deployment, which uses a wizard and Bizagi does all the versioning. 

Our whole company has access to Bizagi. We integrate it with Active Directory, so they use the same login and password to log in to Bizagi.

With the advanced option, it's really hard to control, because developers have to build a package before the deployment. There are many more options to deploy, but you have to dedicate a lot more work to it. All the controls and versioning have to be done by developers.

Other than just a space check and IT infrastructure, Bizagi doesn't require much maintenance.

We are using the paid version, not the free version.

I evaluated Intalio, Oracle BPM, and Aris BPA. None of them was able to do automation.

I like Bizagi a lot. I don't have experience with other automation platforms, but I find it really simple and intuitive for business automation. You have to do the process flow mapping drawing correctly, otherwise, you can't start the automation. That's really its strength. To map correctly, you need to know it will affect automation. Most people just use Bizagi for process mapping; they don't use it for automation.

My advice is to compare the cost of the on-premises and cloud options. With the cloud option, Bizagi manages a lot of infrastructure for you, so you don't have to worry about it. If you have a problem, like we're having with the performance issue, you just call them and they take care of the rest.

With Bizagi, I streamline business processes, automate tasks, and drive digital transformation in my organization. Its user-friendly interface and seamless integration capabilities make it accessible for various business needs, although I'm curious about the potential benefits of the paid version compared to the free one. 

The main benefits of using Bizagi are saving time and reducing stress.

The latest low-cost platform from Bizagi has significantly improved our business efficiency by enabling us to clarify and streamline processes. By simply mapping out unclear processes, we have saved around 30%, and the ability to easily create and document processes has reduced them by approximately 40%.

The most beneficial features of Bizagi for our business processes are its seamless connectivity between process elements and its ability to automate tasks and perform simulations. Unlike some other software options, Bizagi functions reliably without the need for frequent updates or performance issues, which makes it particularly valuable for small to medium-sized companies.

In terms of improvement, I would like for Bizagi to improve the process for obtaining a paid license, ensuring prompt follow-up from the Bizagi team when I express interest. Additionally, enhancing data generation methods for easier printing and refining the file attachment and user interface to optimize usability.

I have been working with Bizagi for a few years.

I would rate the stability of Bizagi as a seven out of ten.

Bizagi is a scalable solution.

The initial setup of Bizagi is straightforward and user-friendly.

While Microsoft packages like PowerPoint or Paint are available, they don't offer as much functionality as Bizagi for business process management.

Besides workflow and business process management, Bizagi facilitates communication, document sharing, and data export, streamlining processes and clarifying roles. While solutions like SAP and Signavio offer advanced features, Bizagi remains accessible and efficient for most users, especially those in countries where other options may be cost-prohibitive.

Bizagi's flexibility fits various organization sizes. Students and universities use it for learning, small companies find it affordable, and larger ones value its collaboration features.

Bizagi is extremely user-friendly, even for those without technical expertise.

Overall, I would rate Bizagi as an eight out of ten. I would recommend it to others.

We use the solution to map all our processes, including HR and IT processes. It's installed on our desktops, and if we need to change a process, we can upload the change to our Drive for the others to download. There is nothing online or in the cloud. 

The solution provides insight into user activities and is excellent for optimizing processes and activities. We can also simulate where processes stop, so Bizagi significantly helps optimize our organization.

Bizagi helped us connect stakeholders with processes, giving them a greater understanding of our processes and interacting with them to increase optimization.  

Bizagi reduced our time-to-market because we can log our activities and activity details, improving our operation and providing standardization. The tool helped a lot with our SDCA cycle. 

The solution helped free up employees to do more valuable work, especially with the activity maps, which show employees what tasks to do and when to do them. It streamlines our processes, making them more efficient and saving time for everyone.  

The simulation is an excellent feature. 

Process management is easy with Bizagi; validating processes and assigning resources is straightforward.

Bizagi's orchestration capabilities are excellent; it's easy to use and very intuitive. It's one of the best solutions for modulating and mapping processes.  

We can adapt processes created with Bizagi as our business grows and more processes are automated; it's straightforward and intuitive. Even people unfamiliar with the solution comment on its simplicity and intuitive nature. 

I would like to see simulation as a free feature again. In version 3.3 it was free, but in 4.0 it isn't.

I also want more space to write in the activities and comments.

A good feature would be if the solution showed the time to validate when there is an error in the process, and if there is no connection between activities, for that to notify us in red. 

I've been using Bizagi for six years. 

The solution's stability is excellent. It does freeze very rarely, but it's quick to go back to normal when that happens.

The solution is highly scalable because it's free to download and use. It's also very straightforward to use, so a broad spectrum of people can interact with it.

I didn't have to contact customer support so far. I got all my questions answered by visiting the FAQ on the Bizagi website, so the support is excellent in that sense.

We briefly used IBM Blueworks Live and switched because the company changed its partnership with IBM one month after I joined. We had to continue mapping processes, and I was already familiar with Bizagi, so we went with that.

The initial setup was very straightforward, and I could do it in Portuguese, which helped a lot.

We use the free version of the solution because the price is in dollars, making it expensive for where we are in Brazil.

I rate the product nine out of ten. 

I used the solution for work. The solution helped us make process flow charts. It was specifically used for the BPMN process.

The product allowed users to connect with flow chart elements with ease.

The product did not work with very large and complicated charts. It became slow and barely usable. So, I stopped using it. The performance of the bigger charts must be improved. The import and export features must also be improved. There was a lot of trouble with exporting files that other people could use. The solution was very limited.

I used the solution for two months.

I rate the tool’s stability a seven out of ten.

I rate the tool’s scalability a five out of ten. I was the only person using the solution in my organization. I used it daily to complete everyday work tasks.

The information was not readily accessible. It was mostly on forums. The product doesn't have a large section for frequently asked questions. If we send the team an email, it takes a very long time to get a response. It's not really useful.

Neutral

I have used Tableau. I switched to Bizagi because I wanted to try it out. It was recommended as a good tool for BPMN.

I rate the ease of setup a seven out of ten. We needed internet connectivity to access the product. It was one of the major disadvantages of the tool. The deployment took us minutes. It was fairly easy.

I deployed the solution myself.

I was using the free version. The paid version was quite pricey. Bizagi was one part of a bigger solution. Three parts worked together as a whole system. Hence, the price was high. I rate the pricing a six out of ten.

I was comparing Bizagi and Visio. There were some features that I liked about Bizagi. It had some user-friendly features.

My recommendation depends on the needs of the person. If it's for complicated processes, then I wouldn't recommend it because it just gets slow and is barely workable. However, if it's for beginners who are learning BPMN, it is very good. It's self-explanatory. The solution explains the shapes and how they are used. Overall, I rate the tool a seven out of ten.

I use this solution internally for my company to support departments that want to visualize their processes.

This is a free solution that allows us to create quality visualizations for our company.

The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365.

The stability of the product is fine, I have not had any issues in regards to this manner.

I don't have much to comment on the scalability as we use it as a standalone. We currently have about twenty to thirty people working on this solution locally who are a part of the design management team in addition to some consultants.

I have not needed to contact support. All of the questions that I had were answered in the FAQ's.

The initial setup was not too difficult. Though, the process during registration was not 100% clear, so this required a bit more time than I was expecting. All-in-all the process took ten to fifteen minutes.

I was able to implement the solution by myself.

This is a free solution.

We may decide to increase our usage in the future and may consider switching to Visio.

Bizagi is a good, free solution for companies that do not need to make complex diagram or flows. For those looking to create more complex visualizations, such as electrical schedules, or if you want to integrate better with other standard products, I would suggest going with Visio.

I would rate this solution a seven out of ten.

We use Bizagi for process visualization.

The way your organization functions is improving because Bizagi is user-friendly.

In Bizagi, all of the features are valuable.

I like the simplicity of the solution and that it is user-friendly.

I would like to see the automation process included in the next release.

I have been using Bizagi for approximately two years.

Bizagi has been used in the last 12 months.

We are using the latest version.

Bizagi is a stable solution.

I have not yet explored scalability, but I believe it is scalable.

Three people in our organization use this solution: myself, and two others.

At the moment, we have no plans to increase our usage. We are content with what we have.

My experience with technical support has been satisfactory, and I have no complaints.

We switched to Bizagi, because of the ease of use.

The initial setup was straightforward.

There are two or three people to maintain this solution.

The price could be lower. I would like to do more from an enterprise perspective, but I'm unable to do so at the moment.

The licensing fee is paid on a yearly basis.

I would rate Bizagi an eight out of ten.

Right now, I am just using the modular version of the product.

The export feature is very valuable to us. The export is nice due to the fact that there's a different way to find different formats. It's easy to modularize, with some flow. It's quite convenient. I didn't really use a simulator. I'm interested in it, however, I haven't used it yet.

In terms of navigation, when you're exporting HTML, it's good. It means you can go inside within the subprocess to get the view.  

The initial setup is super simple.

What I like about Bizagi is you just add data. You say this user is using this in the flow chart, and then you add some forms. This is what I like about it.

There's a new design and it's more modern. They've even updated the logo. It's beginning to look much better.

I'm not really satisfied with the reporting aspect. It's not really nice. It's a bunch of data that isn't really organized for reporting. The design just isn't that great. The report should be concise and nicer looking - something you'd be proud to show to third parties. 

I would be happy if I could use the studio and engine side. It has been redesigned. However, if I could use it for two to three months of intensive work, I'd have better relevant feedback. 

I'd also like the capability to double click on the sub-process to access the corresponding tab directly instead of clicking on the right button. There needs to be a shortcut. Maybe there need to be more properties on each activity and each task. 

I've been using the solution for five to six years.

I previously used Visio as well. Currently, in our company, we have a Peoplesoft and Pega system, however, I'm looking to implement Bizagi within the client environment. The Pega system is a bit too big for me. I'd like something that is easy to use.

The initial setup is super easy. It's user-friendly to me. That's why I like Bizagi. The design itself is nice as well. 

I used to be very pleased with the pricing. Now, it's a bit more complicated. I don't remember exactly, however, it might be $10 a month per user. I don't really remember. 

Previously it was super easy to at least use a modular version. I'm not yet using the professional version.

I prefer to have a free solution to start with. 

Bizagi is a great BPM tool, however, I am also interested in looking at Signavio, as there's a GMN inside with decision-making notation. I'm curious about KiSSFLOW as well and KiSSFLOW is really modern. I've never had a chance to use them, however.

I was thinking to get a certification from Bizagi. I actually passed the first level, and have not yet done the ones where you purchase the professional site. I'm not using the professional version. Someone else from my company is studying the other levels on the professional version right now.

I'd rate the solution at a seven out of ten, as I have yet to try Studio and the Engine. 

I'm not a reseller. I'm just a consultant. I'm using some tools. I'm trying lots of tools and out of everything, Bizagi is my favorite right now. However, if there was no more free plan I might have to look for another option. 

We'd be curious to learn how to become partners with Bizagi as we do have clients who want to use it as well.