Bizagi Reviews

We're using it for cooperative business processes. For instance, if you work with IT and you want to request access to a specific database, you make the request using Bizagi and create a ticket. Similarly, for many other processes, when you want to request access to a system or to a physical area in the building, you use Bizagi.

It's a company requirement because I work for a large French and Brazilian insurance company. I work supporting over 2,700 active users and developing new processes.

Since 2018, we have registered approximately 168,000 tickets on Bizagi. There are actually more than that, as those are just the queries in one database, not all of them.

It has helped free up employees to do more valuable work. We hear that from our inside customers that we develop processes for. It helps save time for our employees.

I very much like the reusable rules and forms, and the way Bizagi controls the process flow. I also like the document generating system to generate PDFs and then .doc files with information gathered from a flow. At the end of a process, you can generate a document that can be printed.

I like the orchestration capabilities very much. They are what help control the process flow.

Bizagi also helps us to automate processes. We have over 50 automated processes right now. We are able to adapt the processes that we created with Bizagi. That's almost a daily job here. We are always improving processes and upgrading them and it's easy to do. It mostly depends on the business requirements. If a change doesn't require a REST integration, it's easy to adapt the process.

In general, I appreciate Bizagi’s integration capabilities, but there is one area that consistently creates challenges: the need to manually develop certain connectors. While it’s positive that the platform allows custom connector development, Bizagi should offer native support for widely used standards. For example, integrating with REST services that use client ID and secret should be built in, not dependent on developing a DLL in .NET via Visual Studio. Relying on WAL and external assemblies for something as common as REST communication adds unnecessary complexity and slows down delivery. Native REST support would strongly benefit both developers and business users.

There is also room for improvement in Bizagi’s reporting and visualization features. The platform doesn’t need to become a full BI solution, but offering more modern, flexible, and visually appealing charts would significantly enhance the user experience. Reports have some limitations, but the graphical options in particular are outdated and could benefit from a substantial upgrade.

Additionally, Bizagi should consider revisiting its commercial flexibility. This year alone, I’ve seen at least three large Brazilian customers move away from the platform due to pricing negotiations that didn’t progress. The perception is that Bizagi’s commercial team offers little room for tailored deals, even for strategic accounts. On top of that, customers feel increasingly pressured to migrate to Bizagi Cloud, which is considerably more expensive. For many organizations, the added cost doesn’t clearly justify the move, especially when the value proposition is not fully aligned with their operational needs.

Overall, Bizagi is a strong platform, but addressing these technical and commercial points would help retain customers, increase competitiveness, and deliver a more balanced value proposition.

I have been using Bizagi for modeling processes since 2007 and for business process automation since 2009.

The stability is pretty good. We don't have problems with Bizagi.

At the moment we are having a bit of a performance issue, but we are monitoring it to find out what is happening. It's taking a bit longer than we would like. That would be something that we would activate support for, but we don't have access to support right now.

Even though our company paid for support, it wasn't activated because of problems with the partner. We paid for the support license, but the partner didn't pay Bizagi. So we don't have support. But we should have it back in a week or so.

The performance issue is quite annoying. It's not fatal, just slow to approve and it takes five minutes to open the user options screen. It wasn't like this before.

We have contacted their tactical support a lot. Right now, I rate them at 4 out of 10. They were much better in the past. They could be better, but they're really good.

Neutral

The tool our company used to was being discontinued. We brought the processes into Bizagi and we automated them. We are going to stop paying for the other tool and always use Bizagi.

The one-click deployment feature in Bizagi is straightforward and efficient. The wizard manages the entire process, including versioning, which makes it the preferred option in most scenarios.

Our organization uses Bizagi enterprise-wide, with full Active Directory integration so users can authenticate with their standard corporate credentials.

In contrast, the advanced deployment process is considerably more complex and cumbersome. Developers must manually build deployment packages, manage configuration parameters, and handle all versioning activities themselves. While it offers greater flexibility, it demands significantly more effort and introduces additional points of control that must be managed by the development team.

From an operational standpoint, Bizagi requires minimal maintenance beyond standard infrastructure checks such as storage and server health. Overall, the platform is stable, but the disparity between the simplicity of the one-click deployment and the complexity of the advanced deployment remains a notable challenge.

No I did not.

We are using the paid version, not the free version.

I evaluated Intalio, Oracle BPM, and Aris BPA. None of them was able to automate the way I wanted.

I like Bizagi a lot as a low-code BPMS platform. I don't have experience with other automation platforms, but I find it really simple and intuitive for business automation. You have to do the process flow mapping drawing correctly; otherwise, you can't start the automation. That's really its strength. To map correctly, you need to know it will affect automation. Most people just use Bizagi for process mapping; they don't use it for automation.

My advice is to compare the cost of the on-premises and cloud options. With the cloud option, Bizagi manages a lot of infrastructure for you, so you don't have to worry about it. If you have a problem, like we're having with the performance issue, you just call them, and they take care of the rest.

With Bizagi, I streamline business processes, automate tasks, and drive digital transformation in my organization. Its user-friendly interface and seamless integration capabilities make it accessible for various business needs, although I'm curious about the potential benefits of the paid version compared to the free one. 

The main benefits of using Bizagi are saving time and reducing stress.

The latest low-cost platform from Bizagi has significantly improved our business efficiency by enabling us to clarify and streamline processes. By simply mapping out unclear processes, we have saved around 30%, and the ability to easily create and document processes has reduced them by approximately 40%.

The most beneficial features of Bizagi for our business processes are its seamless connectivity between process elements and its ability to automate tasks and perform simulations. Unlike some other software options, Bizagi functions reliably without the need for frequent updates or performance issues, which makes it particularly valuable for small to medium-sized companies.

In terms of improvement, I would like for Bizagi to improve the process for obtaining a paid license, ensuring prompt follow-up from the Bizagi team when I express interest. Additionally, enhancing data generation methods for easier printing and refining the file attachment and user interface to optimize usability.

I have been working with Bizagi for a few years.

I would rate the stability of Bizagi as a seven out of ten.

Bizagi is a scalable solution.

The initial setup of Bizagi is straightforward and user-friendly.

While Microsoft packages like PowerPoint or Paint are available, they don't offer as much functionality as Bizagi for business process management.

Besides workflow and business process management, Bizagi facilitates communication, document sharing, and data export, streamlining processes and clarifying roles. While solutions like SAP and Signavio offer advanced features, Bizagi remains accessible and efficient for most users, especially those in countries where other options may be cost-prohibitive.

Bizagi's flexibility fits various organization sizes. Students and universities use it for learning, small companies find it affordable, and larger ones value its collaboration features.

Bizagi is extremely user-friendly, even for those without technical expertise.

Overall, I would rate Bizagi as an eight out of ten. I would recommend it to others.

I use the solution for process modeling of finance processes.

The visualizations and attachments provided by the product are valuable.

The product does not have third and fourth-level process modeling. We have to publish the same process level as the main process. Only then can we go to the next process.

I have been using the solution for two to three months.

The on-premise software has some bugs. We get signed out every time.

The tool is scalable. Around 100 people are using the solution in our organization.

We also use Visio and other Microsoft-based process modeling software. Bizagi stands out in terms of process modeling. Bizagi is also better in terms of the licensing cost.

Previously, we were using the on-premise solution. Our company has bought some licenses. So, we are using the cloud solution too. The initial setup was easy.

Adding a license is somewhat difficult. We were using a free version first. Then, we purchased a license. Implementing the license is difficult. The paid version costs us about $20,000 for 100 users annually.

People who want to use the solution must first use the free version. Overall, I rate the tool an eight out of ten.

We use the solution to map all our processes, including HR and IT processes. It's installed on our desktops, and if we need to change a process, we can upload the change to our Drive for the others to download. There is nothing online or in the cloud. 

The solution provides insight into user activities and is excellent for optimizing processes and activities. We can also simulate where processes stop, so Bizagi significantly helps optimize our organization.

Bizagi helped us connect stakeholders with processes, giving them a greater understanding of our processes and interacting with them to increase optimization.  

Bizagi reduced our time-to-market because we can log our activities and activity details, improving our operation and providing standardization. The tool helped a lot with our SDCA cycle. 

The solution helped free up employees to do more valuable work, especially with the activity maps, which show employees what tasks to do and when to do them. It streamlines our processes, making them more efficient and saving time for everyone.  

The simulation is an excellent feature. 

Process management is easy with Bizagi; validating processes and assigning resources is straightforward.

Bizagi's orchestration capabilities are excellent; it's easy to use and very intuitive. It's one of the best solutions for modulating and mapping processes.  

We can adapt processes created with Bizagi as our business grows and more processes are automated; it's straightforward and intuitive. Even people unfamiliar with the solution comment on its simplicity and intuitive nature. 

I would like to see simulation as a free feature again. In version 3.3 it was free, but in 4.0 it isn't.

I also want more space to write in the activities and comments.

A good feature would be if the solution showed the time to validate when there is an error in the process, and if there is no connection between activities, for that to notify us in red. 

I've been using Bizagi for six years. 

The solution's stability is excellent. It does freeze very rarely, but it's quick to go back to normal when that happens.

The solution is highly scalable because it's free to download and use. It's also very straightforward to use, so a broad spectrum of people can interact with it.

I didn't have to contact customer support so far. I got all my questions answered by visiting the FAQ on the Bizagi website, so the support is excellent in that sense.

We briefly used IBM Blueworks Live and switched because the company changed its partnership with IBM one month after I joined. We had to continue mapping processes, and I was already familiar with Bizagi, so we went with that.

The initial setup was very straightforward, and I could do it in Portuguese, which helped a lot.

We use the free version of the solution because the price is in dollars, making it expensive for where we are in Brazil.

I rate the product nine out of ten. 

I am a professor at a university. I work with people who have different engineering majors, like computers and electronics as well as master's for ICT management. Most of the time, we use tools like Bizagi, Lucidchart, and IBM Blueworks for modeling, 

Two types of students are using it:

1. The first type of student studies engineering. The degree is more technical, e.g., understanding of flows, BPM, and business process manager notation. I use it for teaching students how to understand icons, basic notation, and utilizing tools, or different roles when understanding the whole organization and how it works. This is more a technical understanding, e.g., teaching them a flow diagram.
2. For an ITC master's degree, post-degree, or something-related, I teach student more about strategy and how to save time: 
   1. optimizing time and resources
   2. modeling a better workflow
   3. modeling better flow for lean thinking
   4. using less documentation and only the documentation that you need
   5. using less technical resources as well as less time and fewer human resources to do the same thing between different departments or areas inside an organization. 

For the master's program, most of the time, it is about how the resources that are linked with the requisite technology are necessary and how, as an ITC manager, they will need to balance between needs, time, money, and all the expenses. For example, you can do this if you go farther than you need to when you model any process inside your organization.

96% of the time, I am just using the modeling part: thinking about a process, the options that I have in mind, or the options that reflect the needs for that organization. It doesn't matter if it is educational or real-world; modeling different scenarios for process roles and responsibilities, time, and communication tools; or when you add some tools and processes that are more complex inside one another. 

As a university, we have an organizational chart that is more like a public office. Then, we have a functional organization. This means that we have the technical and IT staff in one department, the human resources in another, and finance and quality are combined. Most of the time, decisions come from the financial and administrative staff. They were the first functional group working with Bizagi. 

After the pandemic situation, we had more staff and digital tools. I am a leader for the curriculum, proposing new ways and tools to teach. For a master's, that involves a whole line of courses related to the management process, automation, implementation, project management, and service management with IT 4.0. The entire modeling process is easier to integrate with transversal projects, which means that we connect tools and experience from different courses. 

We also sometimes document positive results. For example, in my class, you are explaining how different roles and responsibilities are related in one process for IT 4.0, which is the service management framework that IT uses for different environments that you can represent in the middle of the flow. This is in order to get the key performance indicators for other indexes or indicators for determining your model or reality, when you go from theory to practice, and how the practice is going versus strategy. Whether it involves another subject, other teachers, or another group of students connected with the knowledge, you get not just the theory but also the usefulness of the tool.

Most human beings are visual, thus understanding a fully complex process is harder. When you can represent a logical flow with a lot of variables, such as human resources, technical resources, and some specifications for the time of response that you need for every step, then it makes your planning, strategy, monitoring, and control easier after you run your strategy. It works for academic purposes, but it has also worked for our curriculum, communications, logical flow, and keeping track of the right plan and flow that you have to do. Then, for academic purposes and our administrative staff, it also works for reengineering and remodeling where it has been useful.

It can be useful, as a tool, to improve your communications and the control of your processes. For example, when you have to explain a process to seven or eight stakeholders who think differently as well as have different experiences in different functional departments, it is not easy. Sometimes you are using a lot of technical terms, and other times, you are dealing with management terminology. The visual representation helps you create a better alignment and understanding for different roles and stakeholders of your workforce.

Connecting stakeholders with processes has affected our operations a lot. For example, we have different providers. Some of them are private and some of them are from the public sector, e.g. Ministry of Education. They have different roles that watch our processes in order to get the high quality accreditation. When you need to document those processes, you can also use the solution's tools to help you better model your processes, communicate, and publish in different formats. It helps stakeholders, especially in the public sector, better understand the inputs, time, resources, and tools needed during your whole process. When they can understand better, you can request more time and funding by providing a better perspective about how everything is organized and planned. 

All the icons and toolbars are light. The graphical interface is easy to understand. It is close to the standard documentation for the international notations that we use. It makes the learning process faster for my students, but also for most people, it is the same.

The orchestration is one of the things that I enjoyed the most when I was using Bizagi modeling. It provides virtual representation for most of the things that you will need in real life. Then, when you need to explain, publish, export, and present your ideas to all stakeholders, it will match the vocabulary names, resources, and all the segments and parts that you arrange in the middle of your BPM. That is easier to understand for different levels and functions inside your organization because it is closer to reality.

The learning curve was faster than I was expecting since it has standard language in the graphical interface, e.g., the way that the icons and more technical things are there. So, it is well-aligned with international standards, which is a huge advantage. The learning curve is really short, at least for the modeling part. The technical part might be deeper. 

One part of the university has changed its regular desktops to Linux. This is a weak point because Bizagi doesn't run on Linux. I would like the opportunity to run the software inside of Linux.

I have been using it for eight or nine years.

Even a cloud solution is heavier. Whereas, my experience with Bizagi is that it is faster. For example, in Colombia, the country where I teach, the average bandwidth of the internet is not as it is in the US, Canada, or other countries where I was working with these kinds of tools. When you use the cloud, you need to optimize resources. With Bizagi, I haven't experienced lags, so I didn't think that I was losing time waiting for processes. Sometimes, within other tools, I need to wait or have to wait longer for exportation, like a simple PDF files exportation or maybe Exchange files to connect with other programs or other software. However, with Bizagi, the processes are lighter and faster.

We have more than 20,000 students inside of our university.

I enjoy the way that it looks because it is similar to a real-life scenario. For example, 10 years ago, I was working with a computer-aid design (CAD) system for engineering. The differences between digital representation and the real world were huge. Possibly with the parametric design from building information modeling in 3D, 4D, 5D, and now 6D, the gap is less. You can better represent different aspects, variables, and parts of reality.

I have also used IBM, Lucidchart, and Camuda tools. Some of these are available for a limited time trial, and others are available almost in full for academic institutions at a low cost. For example, Lucidchart has an agreement with Google Workspace inside of academic campuses. Every tool has its advantages and disadvantages. Bizagi is the tool that I use the most.

It is easy to install the desktop version.

When I got to the university, they were using different tools. One of those was Bizagi. I wasn't there when they were analyzing whether to start with Bizagi.

It shortens the time spent between ideas and the final deliverable, i.e., the final blueprint or visual results for your presentation. 

The learning curve is short. It makes your timeframe for launching a product or service better, giving you the chance to win when compared to your competitors. When you save time, you are saving on technical and human resources.

The modeling part of the software is free. Most of the time, it is used for this purpose. 

I think that we took a license. I have used the full version, but most of the time, I have been using the free version.

We checked out Bizagi, Camuda, diagrams.net, IBM Blueworks, and Lucidchart. 

In general, Bizagi is fast. If I compare it to the modeling part of IBM, IBM is heavier, possibly because they have more variables. Also, IBM is charging more.

You should consider the possibilities Bizagi offers in regards to communication, exportation, and importation. It gives you a general idea of how you can plan your workflow and integrate with different tools. This is one of the advantages that Bizagi has.

Most of the time, the people using Bizagi are technical. They are thinking about what the data model represents and the next stage, e.g., how the model connects with the data and data model. The solution provides a fine edge between graphical strategy, representation, and the big picture; and how we can think about time, resources, and the general picture.

I would rate the solution as eight out of 10.

In most cases, I've been working with financial companies such as banks. Currently, our client is a bank. So, most of the processes we're developing are payments and support processes.

Its capability for integration and orchestration is huge. It supports a lot of languages. If Bizagi doesn't have specific native functionality, we can develop a component for Bizagi. It can integrate and orchestrate a lot of processes with other systems.

In my current project, we have just five or six processes, but in other projects, we have about 20 processes integrating with Bizagi. I know from a colleague that they have a hundred processes.

We are able to adapt processes we have created with Bizagi as our business grows and more processes are automated. That's a huge advantage of Bizagi. It can scale, and we can adapt a lot of processes. We can create new versions, and we can add functionalities, processes, activities, and integrations. It is very easy to adapt the processes we have created with Bizagi as our business grows.

It improved a lot of processes for one of the projects I have worked on. We were able to eliminate papers, translations, and a lot of other things that take a lot of time. Sometimes, we don't have to automate a big process. We can automate a tiny process, but the impact is so big.

It helps to connect stakeholders with processes. I've been working with different companies and users. It has a lot of functionalities focused on the stakeholders. In the case of the projects I've been working on, the stakeholders are continually working with the developers. They tell us their requirements, and in the life cycle of software, they participate in every step.

Most of the time, we get the benefits that we were expecting. We sometimes also have unexpected benefits. When the users get a new version of the process or new functionality, they feel great because they didn't expect that the tool could solve their problems.

It has reduced our time-to-market. It has saved a lot of time. For our processes, we have to create a lot of documents, print them, and get a lot of signs. That's the process of the company. With Bizagi, we could reduce that time by 50%. Previously, we were spending an hour printing, signing, and organizing the paper. With Bizagi automation, the process takes 10 minutes because we just have to click and fill in different fields. The time that we save is a lot.

It has reduced costs for the organization. The cost savings depend on the process. For one of the processes, the cost reduction was 150 million Colombian Pesos (COPS) per month.

It has freed up employees to do more valuable work. It has saved a lot of time spent doing manual activities. The time saved varies from process to process. For the payment process, the time was reduced from 30 days to 10 days.

Agility is most valuable because we can develop so much faster than other tools. We can make requirements, develop, and go out to production much faster. So, agility in the software cycle is most valuable.

Its integrations are good. In most cases, Bizagi is not the core of the company, and it has to integrate with other systems, which is easy. It has a lot of tools for integration. It has its own web services such as SOAP. Bizagi is so much easier to integrate because it exposes its own services, and it can consume web services from another system.

We have migrated to the cloud, but there are a lot of issues while integrating with the cloud. There are a lot of things to improve with the cloud and reporting. We were previously working with on-premise solutions, and we had access to a lot of things, but with the cloud, they changed a lot of functionalities. Some of the things we know, but with some of the things, we are having difficulties.

They have been working with apps. They have been launching new apps and widgets, but there are a lot of bugs in new functionalities, new widgets, and even new versions. That's an area where they need to improve.

I've been using Bizagi for nine years in different roles. In a company where I was working, they bought Bizagi, and I started as a user. After that, I became a developer, and now, I'm a functional and technical consultant.

The functionality we are using is somewhat stable, but when they have new functionalities, new widgets, or even a new version, they have a lot of bugs and it seems that the users are their QA team. We have to report a lot of things, but that's mostly in new versions. When we have a stable version, we don't have a lot of bugs, but when we want to try new things, there are a lot of bugs.

Scalability is a big advantage of Bizagi. It can be scaled. With the cloud version, they have to provide the infrastructure to scale our processes. When it was on-premises, the company had the responsibility to expand the infrastructure. In some cases, they didn't have the money, and it became difficult to operate.

Currently, we have three developers and two users to check that everything is okay with the process deployments. In total, we have five people.

It depends on the subscription. They have different levels of technical support. Sometimes, we create a ticket, and they take a week or a few days to respond. With the Gold subscription, they have an NSS, and they need to provide a solution quickly. Generally, their support is good. I would rate them an eight out of ten. 

Positive

We moved to Bizagi because the last solution was obsolete. We didn't have any support. So, we had to migrate a lot of processes to Bizagi. In another project, we were using Enterprise Risk Assessor (ERA), and we changed the process to Bizagi. We have a lot of processes in different solutions. We can migrate a few of them to Bizagi, but not all of them.

In my current organization, we also have a BPM tool from IBM. 

It is a cloud solution. It is easy because we don't manage the infrastructure. We just have to configure the environment. It was easy even in the on-premise version.

I handle the test deployments, but production is a different area. A user in the company does the deployment.

In the case of most processes that we automate or migrate to Bizagi, the return on investment has to be analyzed first. Before we automate a process, we have to specify that the return on investment is huge and that we can do it. With one of the processes, we saved a lot of paper. In one month, we could pay for the automation.

In the company where I am working currently, we use the free and the paid version. Bizagi Studio is free, and for production, there is a paid version.

When we were working with the on-premises solution, the licenses were a little bit expensive because we had to buy one by one a package of a hundred licenses, whereas now, we are working with the cloud solution, and it has a different cost. It's a different business model because we pay the license for the developers, but the cost is by the environment, and we have unlimited licenses. The business model is different now, but the benefit ratio is good.

In another company where I worked, they evaluated Bonitasoft and a few others.

I would recommend Bizagi because it's an excellent tool, but I would advise optimizing your processes before automating them. In my experience, a lot of companies automate the processes but don't optimize them before automating them. The advice is to follow the life cycle and optimize before automating because making changes after the automation would require a lot of work.

The initial deployment of processes was complex because we had a lot of integrations and huge processes. With most processes, the first deployment is complex. There are unexpected incidents. Sometimes, the data is not the same as the environment. We have to do a lot of settings with the integration certificates, and it takes a lot of time to make the environment work, but after that, the deployments are short and take about 30 minutes, but the first one is about five or six hours. We also have to test that the deployment is successful. The maintenance of processes/tools is an ongoing job. We are making a lot of improvements continually. We are maintaining the tools and updating them as per the necessity of the users.

I would rate it a nine out of ten.

What I use it for is to map business processes using BPMN 2.0, as much as possible. That includes things like equipment maintenance execution, maintenance planning, and container terminal operations for handling cargo from vessels and warehouses. I'm in the logistics and supply chain industry.

We're using the free version of Bizagi. The different entities I've worked for don't really want to spend money on buying the full thing or integrating it with something else that they have. So we just use it for showing them things at the modeling stage, what a process looks like. We haven't looked at the aspect of automating or simulating from a drawing into a live process. For us, it's just for drawing purposes.

For my previous employer, it brought a little bit more clarity on where we had certain issues with maintenance, especially as they relate to the duration of tasks and the repetition of tasks. It wasn't just Bizagi, it was more the interpretation of business processes using BPMN 2.0. But Bizagi really helped in quickly bringing that information across to senior management.

It has definitely helped us to connect stakeholders with processes, internally. It has brought to life what the processes are. And when presenting our procedures and processes to external stakeholders it is a simple, single tool for them to quickly see and understand what is happening. Of course, we have to draw things simply enough. We can't go down to the nitty-gritty detail, but it has created some clarity for our major stakeholders. We're using it to communicate with different stakeholders, from the terminal director up to the CEO, and it is clear enough for them to see what is going on. They understand the process in its entirety, because of Bizagi. And as it relates to IT, it did bring clarity to them when we went a little bit more into detail.

And with my previous employer, it spurred action on improving business processes, to accomplish the kinds of objectives that were required. Indirectly, it helped improve our time to market because we were more efficient in improving our processes, based on use of Bizagi and it showing us where we had our setbacks and issues. Where I am now, we just started using it, as I switched jobs. By the end of this year, after we use it to really communicate to our key stakeholders, it should help improve our processes.

And in terms of man-hours, it takes less time to draw processes because of the ease of use of Bizagi.

One of the features I like is that when drawing any task, when putting a task on the process model canvas, I can simply click on it and see the other task icons for that task. It's just one quick, simple, straightforward connectivity from task to task. That's one of the main reasons I like it and one of the main reasons I have managed to "market" this application to my colleagues in different industries.

In addition to the ease of drawing tasks and the task connectivity, we use it because 

• it is free 
• we can quickly draw something and validate it to the BPMN 2.0 standard
• and we can present it.

I also showed our team how to add fields to a task so that we can have customized descriptions of what a task is and what it does.

In business process mapping, you have pools and dark pools. I don't see that Bizagi differentiates between a regular pool and a dark pool.

Another area for improvement would be printing. It's just a small nuance to me, but if I've drawn a process that would fit on an 11 by 17 ledger page, but I really want it on a letter-size page, it doesn't show me how to shrink it down. Even if I say, "Go down to one page," it still shows me that I've got two pages. I don't know if it's a bug or if I might need more training.

Where I worked before I could plot things. Now, I can only work with ledger, as large as eight and a half by 14. Sometimes, when you draw a business process, it doesn't really fit on a legal or letter-size page. But it should at least allow me to shrink it enough to fit on a letter-size page. If they had a little bit more training on printing and presentation, that would be good.

I've been using Bizagi since 2017 or 2018.

It's quite stable.

We have not had to contact their technical support.

There wasn't an official deployment of Bizagi, but it eventually spread because of the ease of installation and of use. Everybody started using it. That's one of the benefits of Bizagi being free. It allows people to start using it and get interested in going further with it. That's a very good aspect of Bizagi.

Maintenance-wise, it's very light, basically non-existent. But if we were to go for the paid version, to go further in terms of automation and live processes and simulation, I don't know what the maintenance would be like. But with the modeler, there are no worries. We have six or seven users right now.

It's saving us money because we're using the free version. But I think my employers are somewhat impressed and we might take it a step further. The free version has raised their eyebrows and they might look into it further: "If we are doing this in Bizagi, let's go for the enterprise version and see what it can give us."

I've seen other solutions and I believe that Bizagi will make things a little bit easier on the coding side. There will be less coding to simulate or automate whatever process you have. I have seen the studio but haven't used it at work because of my employers' refusal to use it, at this time. But I do believe that it is much more user-friendly because there is less coding involved. Bizagi will handle that simulation, making it a smooth flow from the modeling to the simulation.

Other applications, for example, Enterprise Architect, are a little bit harder to understand than Bizagi. But again, we're not fully using that aspect of it, in terms of linking the different processes.

I have non-technical people using Bizagi as well, and they prefer it more than Microsoft Visio. I've also used IBM Blueworks. Bizagi is far more user-friendly. And in my current organization, it was between Bizagi and Microsoft Visio and Bizagi came out on top.

I do see potential for us to go further with Bizagi in using the studio and the automation in the paid version. Our company has expressed some interest but there are budget concerns, so not just yet.

A lot of the users here are recommending Bizagi to other people. I can't think of anything negative to say about it. It's a really good system. It's really quick for getting a process across. The various features are intuitive. It's not that hard to learn. They have good online tutorials that are also very good.

I use this solution internally for my company to support departments that want to visualize their processes.

This is a free solution that allows us to create quality visualizations for our company.

The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365.

The stability of the product is fine, I have not had any issues in regards to this manner.

I don't have much to comment on the scalability as we use it as a standalone. We currently have about twenty to thirty people working on this solution locally who are a part of the design management team in addition to some consultants.

I have not needed to contact support. All of the questions that I had were answered in the FAQ's.

The initial setup was not too difficult. Though, the process during registration was not 100% clear, so this required a bit more time than I was expecting. All-in-all the process took ten to fifteen minutes.

I was able to implement the solution by myself.

This is a free solution.

We may decide to increase our usage in the future and may consider switching to Visio.

Bizagi is a good, free solution for companies that do not need to make complex diagram or flows. For those looking to create more complex visualizations, such as electrical schedules, or if you want to integrate better with other standard products, I would suggest going with Visio.

I would rate this solution a seven out of ten.