Bizagi and IBM BPM are competitors in the business process management category. While Bizagi is preferred for its affordability and ease of use, IBM BPM is favored for its robust feature set suitable for large enterprises, despite higher costs.
Features: Bizagi is known for its speedy implementation, ease of use, and efficient process automation without needing a large technical team. IBM BPM offers strong integration capabilities, extensive process modeling, and advanced analytics features that support large-scale operations.
Room for Improvement: Bizagi users have raised concerns about licensing reactivation, diagram alignment, and desire better tablet support, export functionalities, and documentation. IBM BPM is seen as complex with a steep learning curve, prompting calls for better integration, improved documentation, and enhanced cloud capabilities.
Ease of Deployment and Customer Service: Bizagi provides on-premises and cloud deployment with varying customer service feedback, noted for being generally responsive. IBM BPM also supports multiple deployment formats but faces criticism for complexity and costly technical support, with room for improving responsiveness.
Pricing and ROI: Bizagi offers competitive pricing starting at $800 per user and has a free version, advantageous for small businesses with budget constraints. IBM BPM, priced higher, is more suitable for large businesses with expansive BPM requirements, providing justified ROI due to its scalability and advanced integration features.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
The customer service is outstanding.
On a scale from 1 to 10, support deserves a rating of 7 to 8.
We had a contract that provided on-site support, which was very satisfactory.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
The architecture of the solution offers scalability; we can scale both vertically and horizontally.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
The decision map could be improved to allow more than three options at a decision point.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved.
There are negative aspects, such as IBM BPM being quite heavy and not lightweight, and the licensing cost is higher, which has caused some companies to shift away.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
SAP is more expensive, but IBM BPM is very expensive.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
Coordination across data silos is effective, and IBM BPM can be used for that purpose.
The integration capabilities of IBM BPM are excellent.
| Product | Market Share (%) |
|---|---|
| IBM BPM | 4.1% |
| Bizagi | 4.2% |
| Other | 91.7% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 19 |
| Large Enterprise | 72 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
IBM BPM is a business process management tool that provides a robust set of tools to author, test, and deploy business processes, as well as full visibility and insight to managing those business processes. The solution provides tooling and run time for process design, execution, monitoring, and optimization, along with basic system integration support. To support various levels of complexity and involvement with business process management, there are two different editions of the product: IBM BPM and IBM BPM Express.
IBM BPM Features
IBM BPM has many valuable key features. Some of the most useful ones include:
IBM BPM Benefits
There are many benefits to implementing IBM BPM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
IBM BPM is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s good for developing complex apps, is robust, and has helpful team management and process performance features.
Zoran C., Owner/CEO at IT SPHERE, says, “It is perfect if you have to develop complex apps without much coding (only java script). It is also good if you don't have much IT resources in your company and would like to involve business analysts in the process of developing apps. My opinion is that it can do about 50% of all developers' work.”
Suhas V., BPM Architect at GBM, mentions, “Overall the solution is robust and has the ability to integrate with any product for complex workflows."
A BPM Consultant at a financial services firm comments, "Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
A Digital Banking & Innovation Director at a financial services firm expresses, “The processing functionality makes it easy to change processes and workflows easily.”
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