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Buyer's Guide
EDR (Endpoint Detection and Response)
September 2022
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Johnson Bresnick - PeerSpot reviewer
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Real User
Top 20
It has helped us become more knowledgeable about our environment and aware of threats
Pros and Cons
  • "Cybereason's threat hunting and investigation are the most valuable features. Threat hunting is a user-friendly feature that keeps you safe. Investigation offers an added value that I haven't seen with other EDR services. It allows you to find specific policy problems within your environment."
  • "The deployment on individual endpoints is more geared toward larger organizations. It might prove to be a bit too complicated for a smaller organization. You need to know what you're doing when you're deploying the sensor."

What is our primary use case?

It detects and flags malware and other attacks. We also have MDR services completely managed by Cybereason. They look into any threats, give recommendations, and analyze what's happening in our system.

How has it helped my organization?

The program has taught us a lot, so our team has become more knowledgeable about what's happening in our environment and what is or isn't a threat with the solutions and the services provided to us. There's also an excellent learning process with the EDR wherein they encourage the users to learn what's happening to, I think, be more confident when mitigating any threats or any problems in the environment. Before we had the solution, we were largely unaware of what was happening. Now we are more confident and better grasp what's happening in our environment.

Cybereason EDR helps us isolate and mitigate on the fly, which is essential because we're a small team, and we don't always have a spare IT person waiting to work. We need our team to be proactive in those situations.

Cybereason's operation-centric approach has helped us move beyond chasing multiple alerts and visualize the entire timeline of malicious operations. We can see when they started when they were detected, and if there's any lateral movement. It uses behavior indicators to detect attacks which is an innovative approach. I believe the indicators help remediate attacks quickly, but then again, we have the complete monitoring solution, so they're the ones doing the remediation and sending us recommendations.

It has cut down on the time we spend hunting and responding to threats, which has increased our efficiency because we spend less time thinking about it or managing the system. Cybereason is helpful to us as a small team because we don't necessarily need a dedicated person to analyze threats. Cybereason's monitoring service takes care of that. If there's a threat, we don't need to investigate to see if it's a false positive,

What is most valuable?

Cybereason's threat hunting and investigation are the most valuable features. Threat hunting is a user-friendly feature that keeps you safe. Investigation offers an added value that I haven't seen with other EDR services. It allows you to find specific policy problems within your environment.

I would give the dashboards a perfect 10 out of ten for ease of use. The interface is intuitive, with excellent menus. You can view the data in different ways and customize it fairly easily. There is always a learning curve with any IT solution, but this one is pretty user-friendly, and you can learn it quickly.

Cybereason gives us real-time visibility of an entire malicious operation from the root cause to all affected endpoints. It's an excellent way to visualize the timeline, see what's involved, find out what's happening, and learn what kind of connections or processes are running. I think that's if I'm ever shopping for another solution, that would be a must-have.

What needs improvement?

The deployment on individual endpoints is more geared toward larger organizations. It might prove to be a bit too complicated for a smaller organization. You need to know what you're doing when you're deploying the sensor.

For how long have I used the solution?

I've been using Cybereason EDR since June, so about half a year.

What do I think about the stability of the solution?

Cybereason is stable. We haven't had any hiccups or outages so far. 

What do I think about the scalability of the solution?

I think Cybereason is highly scalable. If we added doubled, tripled, or quadrupled our team size, we could easily continue operations as normal with this solution. It's currently on all the endpoints, but we might increase our usage if we get more language training clients.

How are customer service and support?

Cybereason support has been great. 

Which solution did I use previously and why did I switch?

We used BitDefender previously, but we decided to switch to Cybereason because it offers some new technology like AI. The company is growing and it looks promising. 

How was the initial setup?

Setting up Cybereason was straightforward. However, if you don't have an IT team that can program the exceptions you need or run the automatic installation,  it might take some time to figure out how it all works. Cybereason offered us some support during deployment. They have a forum, and if we had any questions, Cybereas support could offer customized solutions or guide us through the process. 

The deployment didn't take too long because we didn't have many endpoints. It was maybe a couple of days. We can automatically deploy the sensors on our new machines, so it's quick and easy to expand. The policies are set automatically when we onboard employees and the sensors run pretty smoothly.

What's my experience with pricing, setup cost, and licensing?

Cybereason is affordable.

Which other solutions did I evaluate?

We considered a few other solutions. Some were ridiculously overpriced, while others didn't have solutions for Mac endpoints. That was a deal-breaker because most of our organization is on Mac. It came down to two vendors: Cybereason and another. They had similar pitches and almost identical approaches, but in the end, Cybereason gave us the best value for our money.

What other advice do I have?

I rate Cybereason EDR 10 out of 10. I recommend it because it's much better than anything else out there. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Gian Michele Roletto - PeerSpot reviewer
SOC Manager at Nais Srl
Real User
Top 5Leaderboard
An easy to scale solution that makes it easy to check information about user devices, but room for improvement in the user-friendliness of the console
Pros and Cons
  • "I like that it is possible to use the solution to check more information about the users' devices."
  • "Management of the console could be simplified and made more user-friendly because right now it's not very easy to use."

What is our primary use case?

This is a very good solution for discovering malware and checking the behavior at user endpoints.

What is most valuable?

I like that it is possible to use the solution to check more information about the users' devices. 

What needs improvement?

Management of the console could be simplified and made more user-friendly because right now it's not very easy to use. I would also like to see a feature that makes it possible to do a better check of the network.

For how long have I used the solution?

I have been using this solution for about two years. 

What do I think about the stability of the solution?

This is a stable product. 

What do I think about the scalability of the solution?

We have a team of four or five people within our company who work with Cynet. This solution is absolutely easy to scale. 

How are customer service and support?

The solution has good support. I would rate them as a five out of five. 

What about the implementation team?

The deployment was easy and fast because we used a third-party. Implementation is handled on the cloud, so the only thing we have to do is deploy the agent on the device. We need the correct tool to deploy it and each customer has a different tool, but the activity of installing it is very, very easy. On a scale of one to five, I would rate my experience with deployment as a four. 

I call Cynet for any maintenance needs. 

What's my experience with pricing, setup cost, and licensing?

This solution is expensive. I would rate the price as a three out of five when compared to similar products. 

What other advice do I have?

I use different solutions, and the big difference is how quickly the users need to use it. Bitdefender is probably easier than Cynet or Carbon Black because the technician or analyst doesn't need special skills to use it. Cynet is more complicated than Bitdefender because it has more features, rules, and functionality, so analysts need more skill to use it.

Another difference is the ability of the platform and the user interface. They are all very good instruments for security, but the main difference is probably the usability.

It's possible to create more granular rules in Cynet for different things. I would say Bitdefender is for a medium-sized company, probably, while Cynet is good for big companies.

I would recommend Cynet to big companies because the platform is more expensive, so it's probably not possible for small or medium companies to buy it. 

I would rate this solution as an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
EDR (Endpoint Detection and Response)
September 2022
Get our free report covering Trend Micro, Darktrace, Kaspersky, and other competitors of Bitdefender GravityZone Ultra Plus. Updated: September 2022.
633,572 professionals have used our research since 2012.