Service and Support
Bitdefender GravityZone Extended Detection and Response (XDR) receives high praise for its technical support, with ratings between eight and nine out of ten. Users express satisfaction with the promptness and effectiveness of assistance, equating it to Kaspersky’s support quality. Positive experiences are reported by those who occasionally interact with support, highlighting smooth client training facilitated by local representatives. Absence of negative feedback further underscores their commendable performance in customer service.
Deployment
Bitdefender GravityZone Extended Detection and Response (XDR) setup is simple and user-friendly, often completed in a few minutes. For small to medium networks, it is rapid, while large deployments require more time due to separately installed components. Some find Linux-based setup challenging, particularly if unfamiliar with Linux. Despite this, even individuals with limited technical skills report ease in installation. Staff changes can extend setup time, but deployment typically is manageable.
Scalability
Bitdefender GravityZone Extended Detection and Response (XDR) is highlighted for its scalability, suitable for various client sizes from small businesses to those with large numbers of endpoints. Users rate its scalability highly, with assessments ranging from eight to ten out of ten. Though performance is occasionally perceived as slower, users note that it maintains consistent speed across different client scales, accommodating endpoint requirements seamlessly across hundreds to thousands.
Stability
Bitdefender GravityZone Extended Detection and Response (XDR) is reported as highly stable by users, with some indicating a stability rating between 75% to 100%. Several users rate it a perfect ten for stability, citing no major stability issues except during installation if a client lacks sufficient licenses. Others mention experiencing stability issues with slightly lower ratings, around seven or eight out of ten. Overall, most describe it as very stable with minimal reliability concerns.