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Siddhit Renake
Platform Engineer - Linux at a tech services company with 201-500 employees
Real User
Top 20
Easy and flexible integration regardless of the codebase
Pros and Cons
  • "The most valuable feature is that it is simple to integrate, irrespective of your codebase."
  • "This is a costly solution and the price of it should be reduced."

What is our primary use case?

We were evaluating Auth0 as centralized authentication solution for our in-house development. We are searching for the best solution to take care of this because our product development is ongoing, and we want to find just the right fit. Ultimately, we did not choose Auth0.

What is most valuable?

The most valuable feature is that it is simple to integrate, irrespective of your codebase.

What needs improvement?

This is a costly solution and the price of it should be reduced.

For how long have I used the solution?

We had been evaluating and testing Auth0 for between three and four months.

What do I think about the stability of the solution?

It is pretty much stable. We did not encounter any issues with respect to integration and testing.

What do I think about the scalability of the solution?

Considering we are conducting a PoC, we are not able to fully test scalability. However, our understanding is that it scales well.

How are customer service and technical support?

My team was in touch with their counterparts from marketing and technical resources, but because it was a PoC engagement, we did not take it further.

Which solution did I use previously and why did I switch?

We did not use another SSO product before our current PoC began.

Which other solutions did I evaluate?

We have been evaluating multiple single sign-on solutions including Auth0 and Okta.

We run a successful proof of concept but we did not select Auth0 because their entire structure is hosted on AWS, and we are a data center company so we thought that having the backend hosted on AWS was not the right choice for us.

Had this same solution been available as a private deployment then it would have been the right fit for us.

What other advice do I have?

During our exploration and evaluation, Auth0 and Okta were the top contenders from a pure authentication point. My advice for anybody who is considering such a system is to have multiple authentication systems evaluated from a technical point of view, and adopt the one which rightly suits your use case and requirements. Different products have different features sets, but what matters most is that it is purely compatible with your use case. Scalability is probably the most crucial factor.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jakub Wozniak
Principal Architect at a computer software company with 201-500 employees
MSP
Top 20Leaderboard
Shortens the development time, takes care of compliance, and saves a lot of money
Pros and Cons
  • "The most important thing for me is compliance. Everything that they have developed in Auth0 is already certified by many regulators such as ISO. So, we do not need to take care of that. We have the shared responsibility model to share assets with other products we are using in the cloud."
  • "There is a possibility to improve the machine-to-machine authentication flow. This part of Auth0 is not really well documented, and we could really gain some additional knowledge on that."

What is our primary use case?

We are building a software as a service platform of products, and we wanted our customers to be able to have the same seamless experience in terms of how they log into our products. We wanted it to be secure, and we didn't want to use our own development resources in building our own solution. We wanted something that is secure and ready at the beginning of our development so that we have a very short time to market. We wanted it to be a very extensible solution and building something on our own wasn't an option for us. We wanted something that was already there. We also wanted a company that is highly committed to delivering state-of-the-art solutions for identity management.

It is deployed in the cloud. This is a software as a service. So, our workloads work in the cloud. We are mostly using AWS, but we also have Azure and GCP. We are a multi-cloud company.

How has it helped my organization?

I was able to pass the ISO audit smoothly. When they asked me for identity management, I just told them that it is Auth0, and it was passed. So, it has helped with compliance.

We are using Auth0 Rules during the authentication process to contact our internal APIs and extend the token that Auth0 generates with additional information that comes from our database. Auth0 Rules are pretty important because by using Auth0 Rules, we are able to shorten the development time. We didn't need to do any workarounds and so on. We could quickly deploy some code into Auth0, and our use case was covered in less than one day. We are also using Actions, which is the new thing that came after Rules and Hooks.

It provides the flexibility and the customizability that we need. I did a webinar on Auth0 in AWS, and I said that we know that the software-as-a-service products are not designed to cover 100% of use cases. They are just trying to solve 90% of them, but with Auth0's Rules engine, Actions engine, and many different features, I am able to code something around Auth0. So, I can bend the existing functionality exactly for my use case. For me, this extensibility of the software or the software as a service model is very important because then I know that I won't face any roadblocks that I cannot really go around.

It allows us to tailor the user experience flow. We find the user experience with Auth0 really great, and we could customize it exactly as per our needs. The new features that they released during the last year since we have signed the contract have been helpful. The additional hosted login page that splits the authentication into two different steps and the Auth0 organization features are really great for us.

It has saved us the development time and money by not having to deal with authentication or identity management. It has shortened the development time and saved a lot of money for us. We did a case study on Auth0, and we had a 300% return on investment in terms of money. We have also reduced the development time by about two months. We also don't need people dedicated to our own solution, which is an ongoing process of saving money.

It has helped us in setting up authentication without having to hire additional staff. We were able to do that with our own resources. We don't need to have a dedicated team that is working only on identity management.

What is most valuable?

The most important thing for me is compliance. Everything that they have developed in Auth0 is already certified by many regulators such as ISO. So, we do not need to take care of that. We have the shared responsibility model to share assets with other products we are using in the cloud.

I am very pleased with the number of features that came with Auth0. I am also very happy with how Auth0 developed since we have been using it. The number of features is really great for me, and it really covers almost all of the needs that we have when deploying it into our product.

Their documentation and SDKs are great when it comes to helping developers and application builders set up authentication. On a scale of zero to 10, I would rate it a strong eight because their documentation is really good. They are able to explain a pretty complex process of authentication and authorization in simple words. Their documentation is a really great resource of knowledge, even if you are not using Auth0. That's because the process that they have implemented is a well-known standard in the industry, and they have described it really well. Their documentation is really great for us. We had no problems with SDKs, and their SDKs are also pretty good.

What needs improvement?

There is a possibility to improve the machine-to-machine authentication flow. This part of Auth0 is not really well documented, and we could really gain some additional knowledge on that.

For how long have I used the solution?

I have been using Auth0 for a year.

What do I think about the stability of the solution?

Its stability has been great. We didn't have any issues with Auth0 so far.

What do I think about the scalability of the solution?

It has been working really well for us. We don't see any issues in terms of scalability. We are going to increase its usage because this is our business.

How are customer service and support?

I really like the customer support of Auth0. I really like the people I'm working with from Auth0. They are really helpful. So, I'm very happy with them. I would rate them a nine out of 10. I didn't give a 10 because there is always room for improvement. So, a 10 is not really achievable.

Which solution did I use previously and why did I switch?

We were using a different solution from a cloud provider. We switched because we felt that the solution that we were using was not really well maintained. It was working, and it was stable, but the customer experience wasn't great. The number of features that were released when we were working with that solution was close to zero.

How was the initial setup?

It was very easy. We were able to onboard it with the first application in less than two weeks.

We had an implementation strategy. We started with a very simple PoC. We had a small dedicated team for that. I and my colleague researched and reviewed what is Auth0 capable of and designed a very small framework for working with Auth0. We quickly onboarded the first one of the five applications that we have. So, the first application was our battleground. We saw what is working and what is not working. We decided how we should work with Auth0 and how to shift everything that is possible in our case to Auth0. After that was done, we tested it on the small user base. We then, one by one, went with other applications.

What was our ROI?

We had done an Auth0 case study, and we had stated there that we had a 300% return of investment in terms of money.

What's my experience with pricing, setup cost, and licensing?

I am pretty happy with the pricing model of Auth0. It is very clear for me. Considering our scale, the features that we are using, and additional features that we bought, we still find it great. If you split the costs for the whole year and calculate the number of people you needed to hire, it always comes out to be much lesser than what we would have spent on building our own solution.

Which other solutions did I evaluate?

We did some evaluation. We evaluated the solutions that are available from various cloud providers such as AWS, GCP, and Azure.

We also looked into Okta, which was its competitor at that time. Now, Okta is the owner of Auth0. At that time, we felt that Auth0 had a big advantage over Okta. Auth0 was focused on the external users' experience. Okta, for example, was more focused on internal employees logging into the systems. It was more about internal entity management. We wanted something for external users, and Auth0 was really great at that.

We went with Auth0 also because it is a company that is fully committed only to identity management. With cloud providers, this is just another service that can be maintained. So, we wanted to go with a provider that is really focused on delivering only external identity management solutions for customers like us.

What other advice do I have?

To someone who says we can build authentication in-house, I would say that you can try it, but you will probably fail at it. The authentication and authorization process is really complex. You need to be really focused on that to be able to deliver a solution that is really secure and compliant with different standards. You can sleep peacefully having Auth0 deployed. With solutions that are built in-house, you will probably have some basic functions, but in my opinion, there is a vulnerability that will probably be exploited in the future. Auth0 is hiring people who are committed only to one particular area of computer science, which is authentication and authorization. They really understand the different algorithms that are behind that. So, if you do not have such engineers in-house, you will probably have a solution that is not 100% bulletproof.

For us, MFA is required every time someone logs in. Even though I like the idea of Adaptive MFA, it is not a good fit for our business model. 

Auth0 allows us to turn on or off features like social logins, MFA, or Anomaly Detection with the flip of a switch, but it is hard to assess the importance of this feature. The ability to customize the flow for authentication and authorization is very important for us, but as a company, we don't need social logins and so on. Having them enabled would be considered unprofessional in our area, and we don't need to turn them on. So, this is very important for us that things that we do not use can be turned off.

It hasn't helped to increase new-user conversion due to less sign-up or login friction because that is not in our business use case. We do not allow people to sign in to our solutions. We are business-to-business. Similarly, it has not decreased customer support tickets due to password issues because that's not applicable to us.

I would rate Auth0 an eight out of 10. I will always say that I am a really big fan of Auth0.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Shlomi Cohen
System Architect at Skai
Real User
Top 20Leaderboard
Very easy to set up new SAML and SSO integrations with support for all IDPs including Okta and Azure
Pros and Cons
  • "It's a very powerful platform. It has the ability to do the usual stuff, according to modern protocols, like OIDC and OAuth 2. But the real benefit of using the platform comes from its flexibility to enhance it with rules and, now, with what they call authentication pipelines. That is the most significant feature, as it allows you to customize everything regarding the authentication and authorization process."
  • "When they introduced the Organizations feature they did support different login screens per organization. However, they introduced a dependency between this feature and another called the New Universal Login Experience. The New Experience is a more lightweight login screen, but it is much less customizable. For example, today, we are able to fully customize our login screen and even control the background image according to the time of day. We have code to do that. But we are not able to write code anymore in the New Experience."

What is our primary use case?

We use it as an authentication platform for our customers.

How has it helped my organization?

With Auth0, you can stop the effort of having to keep up with the progress being made in the security and authentication world, like better protocols, better encryption, and better ways to connect with other systems. It's all managed in Auth0. At the organizational level, you stop worrying about how to connect Facebook users to your application, or how to connect with a customer's internal authentication system to log in to your systems. These were questions that, three years ago, we decided to develop answers for ourselves, but with Auth0, each integration now comes out-of-the-box, and it's only a matter of configuration.

What is most valuable?

It's a very powerful platform. It has the ability to do the usual stuff, according to modern protocols, like OIDC and OAuth 2. But the real benefit of using the platform comes from its flexibility to enhance it with rules and, now, with what they call authentication pipelines. That is the most significant feature, as it allows you to customize everything regarding the authentication and authorization process. I would rate its flexibility between a nine and 10, out of 10.

For example, one way to authenticate into our system is to log in with Google. Our service is not one that you can simply sign up for through the internet and then start using. You need to talk with one of our technical account managers, sign a contract, and then we start everything for you. So when a user logs in with Google, it means that every user on the internet can log in to the system. We needed to find a way to know if a user was already defined in our systems, and otherwise, to reject him. We wrote a simple Auth0 Rule to get the user's email from Auth0 after he authenticated, and we then use an API in our backend system to check if the user is legitimate. In this way, we filter out all those who are not our paying customers.

In addition, we like the integrations that are built into Auth0. For example, it has a built-in integration with Zendesk. It's very easy to set up new SAML and SSO integrations with our customers, as it supports all IDPs out there, like Okta and Azure, among others. 

Auth0 also has a very rich selection of social connectors that allow users to connect with their social accounts. We mostly use Google, but they support many others. In addition, their user interface is very intuitive.

Lately, it looks like they have been very responsive to customer needs since they brought out the Organizations feature in the last year, which is a very nice feature that helps customers like us to manage our customers. It's targeted at enterprise-scale solutions, allowing us to manage multiple organizations within the same tenant. We are seriously considering migrating to this feature. It's a process, but we feel that it will better support the customer model that we have in Kenshoo. We also need to be able to support customized login screens with different company logos. All of that is supported by Auth0, so this probably would be a much more important feature for us than the rules themselves.

What needs improvement?

When they introduced the Organizations feature they did support different login screens per organization. However, they introduced a dependency between this feature and another called the New Universal Login Experience. The New Experience is a more lightweight login screen, but it is much less customizable. For example, today, we are able to fully customize our login screen and even control the background image according to the time of day. We have code to do that. But we are not able to write code anymore in the New Experience.

We really want to take the Organizations feature, but on the other hand, it is coupled with the limitations of the New Experience. That is why we have put the Organizations feature on hold. It is lacking some customization abilities.

For how long have I used the solution?

I've been using Auth0 for approximately three years.

What do I think about the stability of the solution?

An important feature is the very good availability, the high availability. In the last three years, we have only faced one major outage in production.

What do I think about the scalability of the solution?

For us, scalability is less relevant. Our service is not characterized by millions of users. It's not like Snapchat or Instagram where you need to deal with a massive number of users. In our case, there are a couple of dozen users per customer. We have about 2,000 active users per month, meaning that a huge user base is not the nature of our business. As a result, I can't really say anything about Auth0's scalability.

I do believe that they are prepared for a much larger scale than ours. That's the feeling I get from my experience with the platform.

How are customer service and support?

When we faced problems with Cognito, we opened a ticket with Amazon and the response was horrible. Interacting with Amazon is really bad, especially if you have a problem and you need a fast response. And after a couple of tries, we moved to Auth0. 

With Auth0 you pay more than you do for Cognito, but you also get premium support. That means that you get a reply according to the severity of the ticket that you open, and that reply comes very quickly. Even for normal severity tickets that I have opened, I have always received a response on the same day. And generally, they have been very satisfactory responses. 

The only exception is when it comes to the features that we lack, but that is not something that support can help you with. That is more the type of topic you take to the product management team, and I respect that. I don't expect support to give me an answer or  a solution for everything.

We also have a quarterly talk with them where we can raise any issues or feature requests we have. The support we get from Auth0 is one of the reasons we went with them and one of the reasons that we stay with them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had developed something like this in-house some six years ago. Over time, we identified that it was a problem for us to chase the requirements and the changes needed to support more modern authentications, like SAML integrations, multifactor authentications, and other advanced security protocols. So we decided to try to find a vendor that would provide this for us.

How was the initial setup?

The initial setup and deployment of Auth0 was pretty straightforward. But to be honest, we are only using 40 to 50 percent of the features they provide. And when we started, we were only using about 20 percent of the features, only the authentication part of it. Our use of it was fairly simple. 

We initially started down this path with Cognito from Amazon. We wrote the whole integration with Cognito and, about two months into that integration, we found a critical issue that we couldn't live with. We didn't get a decent answer from Amazon about it, so we decided to move on to another vendor.

Auth0, obviously, didn't have that issue. The bottom line is that it took us something like two or three weeks to migrate the whole thing from Cognito to Auth0. So in terms of the setup, that was pretty fast. Even migrating from an existing, competitive service, another IDP, was not that complicated. Again, it depends on how many of the features you are going to use. We decided not to go with features that couple us to the vendor so that we would not be locked in. That is what allowed us to migrate to Auth0 in two weeks.

What was our ROI?

We haven't calculated how much development we have saved by going with Auth0 and whether that justifies the cost of our three-year contract with them. My gut feeling is that it has been worth it, but it's on the edge. I would expect some more flexibility on the licensing, but all in all, I think it was worth it, not having to develop this in-house.

We haven't measured whether we have seen a decrease in customer support tickets due to fewer password issues, but my sense is that maybe there has been a small decrease because the flow is standardized. In addition, we are no longer responsible for sending emails when issues arise or for making sure the email server is up and running, et cetera.

What's my experience with pricing, setup cost, and licensing?

Pricing of Auth0 is a pain point. Their pricing model is very confusing, at least for an enterprise. I don't like their pricing model. I think it's too aggressive. It's not very cheap for a service that only does authentication. There are some cheaper services, and we find the negotiations with them to be pretty tough.

One of the benefits of Auth0 is the SAML integration with SSO and other IDPs but it is priced very high. I would expect this ability to be included, because we pay them good money, and not priced the way it is priced today. This is one of the areas where we are not happy with Auth0.

Which other solutions did I evaluate?

We chose Auth0 after we did some research into other candidates. We looked into Cognito by Amazon because it was the cheapest.

We also looked at Okta, and although this might have changed in the last three years, at that time Okta didn't have a clear strategy to support a large volume of customers. It looked like they were more focused on enterprises and their pricing model did not work with the needs of a customer-facing authentication system. Today they have an offering for that, but three years ago it wasn't like that. 

We also looked at some on-premises solutions, like Shibboleth, but we didn't seriously consider them.

What other advice do I have?

We could manage without Auth0 Rules. We built an architecture in which all the communication to and from Auth0 is centralized in a single service, within our company. We could add this business logic to our service and have the same functionality. But the fact that it's available for us in Auth0 means we don't need to change our code or our service to support it, and that makes things a little bit more convenient. On a scale of one to 10, the importance of Auth0 Rules for us would be a seven.

The biggest lesson I have learned from using Auth0 is that when a company does something very well, you are probably better off using their service instead of trying to do it yourself. Doing it on your own requires investing in the development and the maintenance of it. Also, things change over time and you have to keep up. The policy in our company is that whenever a company does something very well, and it is not our core business, and the price is reasonable, we might want to pay them to externalize that product or service.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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