We changed our name from IT Central Station: Here's why

Oracle Access Manager OverviewUNIXBusinessApplication

Oracle Access Manager is #8 ranked solution in top Access Management tools. PeerSpot users give Oracle Access Manager an average rating of 8 out of 10. Oracle Access Manager is most commonly compared to Azure Active Directory: Oracle Access Manager vs Azure Active Directory. The top industry researching this solution are professionals from a computer software company, accounting for 31% of all views.
What is Oracle Access Manager?
Oracle Access Manager delivers risk-aware end-to-end user authentication, single sign-on, and authorization protection, enabling enterprises to secure access from mobile devices and seamlessly integrate social identities with applications.
Buyer's Guide

Download the Access Management Buyer's Guide including reviews and more. Updated: January 2022

Oracle Access Manager Customers
SekerBank, University of Melbourne
Oracle Access Manager Video

Oracle Access Manager Pricing Advice

What users are saying about Oracle Access Manager pricing:
"The price is really good and it is flexible because they have CPU licenses. The license is a one-time-only purchase."

Oracle Access Manager Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
IT Security Consultant at a computer software company with 10,001+ employees
Vendor
Top 20
Has the ability to customize it with your own code but is too complex for most uses
Pros and Cons
  • "The product allows customization via custom code."
  • "The product was built to be scalable."
  • "The technical support is not very good at all."
  • "The product is complicated and difficult to install and configure."
  • "There are problems with stability."

What is our primary use case?

The reason why we started using the product was that it was used by one of our customers. The customer called us to help protect access to their online banking website. Oracle Access Manager handles the login process for them so that the bank's customers can get access to their online bank accounts.  

What is most valuable?

The most valuable feature is the ability to customize the product with our own code. We developed some custom code and integrated that code with the product to fulfill the customer's requirements. This feature was really useful for us in this case. We did not use any of the very advanced features in the product. We mainly used it for the basic functionality and features to perform username and password authentication.  

What needs improvement?

I think two aspects of this product can be improved. The first is that the product overly complex to install and configure. The second is the reliability of the product. It was not very stable and dependable during the period of our experience with it. We definitely had some problems with the stability of the product.  

Specifically, I remember we had some performance problems due to coherence issues and also problems related to the database. It seems that Oracle Access Manager makes use of a database to store configurations and the session information. In practice, this did not work very well and was resource-intensive. I don't remember exactly everything about the situation right now, but the resources were not being used well and that was the main issue with the product performance and lack of stability.  

It is difficult to consider the potential for additional features the product might need because the product already has all the features that we needed to fulfill our customer's requirements for the product. So we do not actually need any additional features in particular in order to satisfy our use case. There is the possibility that there could be an addition of some type of risk analysis or adaptive authentication based on risk analysis. But if I'm not mistaken, Oracle already has a separate solution called Oracle Adaptive Access Manager that provides this functionality. It is a feature in another product that is a separate solution — which also means a separate licensing cost. Maybe that is already how they want to pose this as a solution: you install the Oracle Adaptive Manager as a separate product and you integrate both of them. It is just adding another level of complexity and cost.  

I have not used Oracle Adaptive Access Manager, so I cannot say much about it. But risk analysis is a trending topic in web access management products these days.  

For how long have I used the solution?

We were using the product for four years. We stopped using it over the past few months.  

What do I think about the stability of the solution?

As far as stability, I had some performance problems and also problems related to the database. I would expect a product with a reputation like Oracle to be very stable and it is not in my opinion.  

What do I think about the scalability of the solution?

I think that this product was really designed scalability in mind. If there is a positive about it, it is very scalable. We currently have about 1.6 million users and I am not aware of a limitation.  

How are customer service and technical support?

During my three years of work with the Oracle Access Manager, I have opened many, many cases so I am familiar with their technical support practices. As far as evaluating the solution's technical support, I do not think they are very good. First of all, they are slow. It takes far too much time to get an answer. And when the answer comes, very often the answers sometimes are wrong, not very clear, or not very good. I do not think that they spend much time really analyzing the problems. There is no quality to their work in the way that they handle issues in most cases. I will not say that is the result in all cases, but with most issues that I reported to them, I was not satisfied at all with the result.  

Which solution did I use previously and why did I switch?

I have used several products in the category of access management. In my opinion, other products — and in particular SiteMinder — are more reliable. I like the SiteMinder product as it is also simpler also to install and configure than Oracle Access Manager.  

How was the initial setup?

The setup is more complicated, complex and takes more time than the setup of comparable solutions like SiteMinder. The reason for this is because, with Oracle Access Manager, you have to install an Oracle WebLogic Server that is an administration server. Then you need to install another WebLogic server where you deploy Oracle Access Manager. The whole process of doing this is kind of complicated in my opinion.  

If you want to install SiteMinder, for example, you just run an installer on Windows and you are done with the installation. That is it and it is that easy. You do not have to fuss with additional installations. And the graphical interface in SiteMinder is more user-friendly. In general and from an architectural viewpoint, SiteMinder is just more simple than Oracle Access Manager.  

With Oracle Access Manager, the deployment took about one week for one environment and to get the installation to a state of completion. I was the only one involved in the deployment process and I did the whole job. One or two people at the client site do the maintenance after deployment. That is one person for monitoring and maintenance and then an Oracle professional. The customer has the Oracle professional in order to deliver Oracle professional services and as an Oracle consultant for major issues. He is not there for daily operations. Daily operations is what the other person is for.  

What other advice do I have?

The advice that I would give to people who are beginning to work with this solution is that it is a good idea to consult the Oracle documentation. Oracle products tend to come with a lot of documentation and there is more available in their other resources. I think that it is worth spending the time to study the documentation is very important, and it is time well spent. Making the effort to study the product can reveal features that you were not already aware of or make you understand better ways to approach a problem, use a feature, or maybe avoid bothering with the technical support. There are also certifications that Oracle provides with the study material. It is very important to develop your own knowledge and consult these resources to gain the expertise necessary to use the product effectively.  

The biggest lesson I have learned from working with Oracle Access Manager is really only that the product offers a lot of features. It is more complicated than other access management solutions and may not be the best choice for those who do not have more complicated needs. Just because it has the Oracle name does not mean it is the best for every solution. Because I have been working with other access managers for a long time, using a product in the access management category was nothing really new to me. But Oracle seems to really be trying to appeal to users who have more specialized needs.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Oracle Access Manager as a six-out-of-ten in general. There is difficulty in the setup complexity and poor technical support. The product should be much better.  

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Founder & Chief Operating Officer at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Integrates well into an Oracle ecosystem, it's easy to use, but the support and setup could be better
Pros and Cons
  • "Once it is set up, it is easy to use and it integrates with most of the products on the market."
  • "The initial implementation can definitely be improved because you have to work on several components to configure it correctly."

What is our primary use case?

We are Integrators. We implement and integrate this product for our clients, as well as provide support to our client who is using this solution.

Mainly, we are using it to provide access to two different systems that the client has. It determines the access levels of people. It tells you who needs how much access and then managing it through that.

What is most valuable?

Once it is set up, it is easy to use and it integrates with most of the products on the market.

What needs improvement?

The initial implementation can definitely be improved because you have to work on several components to configure it correctly. Nowadays, most of the solutions are a few clicks before they are installed and then configured.

Technical support needs improvement, they could be 200% better. The reason that most people are having problems is because of the support they provide.

It's very difficult to engage with them or to get the answers to your queries. The turnaround time is very slow. It needs to be faster.

In the next release, I would like to see the integration with non-Microsoft products as well. 

It takes a lot of time to integrate it with non-Oracle products. 

If you have an Oracle ecosystem then you can integrate it, but if it is Microsoft SQL or any other databases that are being used then it is not interoperable. It works but it takes time.

I would like to see if they can easily integrate with other technologies.

For how long have I used the solution?

I have been working with Oracle Access Manager for a few years.

We are using the latest version.

What do I think about the stability of the solution?

For the most part, it's stable.

What do I think about the scalability of the solution?

The organization that we are supporting has approximately 200 to 300 users.

How are customer service and technical support?

Oracle technical support is never good for OAM.

Which solution did I use previously and why did I switch?

Previously, we were using the AWS based product and Okta.

How was the initial setup?

The installation is not straightforward. In fact, the implementation of OAM is complex, compared to other products, but once it is implemented it is good.

If there are no problems coming in, then it can be done in a few hours. However, if there are some problems then the troubleshooting is a long haul.

We have a couple of engineers to maintain this solution.

What other advice do I have?

I would recommend this solution to others, especially if they are using Oracle products because it is easily integrable with those products. 

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Find out what your peers are saying about Oracle, Okta, Broadcom and others in Access Management. Updated: January 2022.
564,643 professionals have used our research since 2012.
RobbertVan Der Hoorn
Oracle Consultant at a tech services company with 11-50 employees
Consultant
Top 5
Good customization, with good scalability and stability
Pros and Cons
  • "In general, the customization that is offered is very good. The company that I am working with currently is using this feature quite extensively."
  • "The pricing of the solution is in need of improvement. Oracle products are very expensive."

What is our primary use case?

We use the solution for single sign-on purposes.

What is most valuable?

It's hard to say what the solution's finest feature is.

In general, the customization that is offered is very good. The company that I am working with currently is using this feature quite extensively.

What needs improvement?

The pricing of the solution is in need of improvement. Oracle products are very expensive. 

The customization is good, but it could be better still.

The documentation needs to be improved. It should offer much more detail than what is currently available.

For how long have I used the solution?

I've been using the solution for about six years.

What do I think about the stability of the solution?

The solution is stable. We haven't faced any bugs or glitches so far. It's worked well for us.

What do I think about the scalability of the solution?

The solution is scalable. We have about 20,000 people on it currently. We use it for several ministries here in the Netherlands. 

Everyone at the various ministries log in using Oracle. They aren't actually on the product per se, but they are using the single sign-on functionality. The total number of users that physically use the solution are around 30. They're developers. We don't have more than 30,000 end users.

How are customer service and technical support?

Technical support has been quite good for us. We've even had some support from Oracle on-premises in our offices. We've been satisfied with the level of support we've gotten so far.

How was the initial setup?

The first implementation was quite complex. It does get easier over time, however. We now have much more experience installing it, so implementation is becoming easier.

The first time you deploy the solution, you're looking at a couple of months in terms of length. When you get more experienced, it may only take a few weeks.

What's my experience with pricing, setup cost, and licensing?

I'm not in charge of the pricing or things of that nature. However, I am aware that the ministry I'm working with has a special contract with Oracle. They have their own pricing system here.

What other advice do I have?

I'm a consultant that works with a company that uses this solution. We don't have a business relationship with Oracle.

The company is currently using version 11 or 12.

I'd recommend the solution. The caveat is users who are considering the solution need to do a POC first. This will help determine how well it would work for the organization.

It's a pretty complex product. Users could definitely use more documentation.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Pakorn Leesakul
CEO, Founder at Finema
Real User
Top 5
Functional user controls, flexible licenses, and reliable

What is our primary use case?

We use this solution for Single Sign-On and for mobile authentication integration.

What is most valuable?

From a technical perspective, the solution is very good we can operate and control the user by ourselves.

What needs improvement?

There could be some improvements in the documentation and overall knowledge base of the solution.

For how long have I used the solution?

I have been using this solution for a few months.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

In my experience, I have found the solution has good scalability.

How are customer service and technical support?

The technical support is quite good.

How was the initial setup?

The…

What is our primary use case?

We use this solution for Single Sign-On and for mobile authentication integration.

What is most valuable?

From a technical perspective, the solution is very good we can operate and control the user by ourselves.

What needs improvement?

There could be some improvements in the documentation and overall knowledge base of the solution.

For how long have I used the solution?

I have been using this solution for a few months.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

In my experience, I have found the solution has good scalability.

How are customer service and technical support?

The technical support is quite good.

How was the initial setup?

The installation is very easy. The full deployment took approximately one month.

What about the implementation team?

We use a three-person technical team to do the maintenance and deployment.

What's my experience with pricing, setup cost, and licensing?

The price is really good and it is flexible because they have CPU licenses. The license is a one-time-only purchase.

Which other solutions did I evaluate?

The solution is comparable to others, such as IBM.

What other advice do I have?

I rate Oracle Access Manager an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Flag as inappropriate