Service and Support
Microsoft Entra Verified ID's customer service and support are seen as inconsistent. Some users appreciate the straightforward support with good documentation, while others haven't interacted with technical support. Microsoft support is occasionally rated between two to seven out of 10, with some describing it as unresponsive or slow. Verified Support, previously Premier Support, is quicker but more expensive. Generally, expectations for assistance are met with variable satisfaction levels among users.
Deployment
Users found Microsoft Entra Verified ID's initial setup easy and efficient. Its deployment on the cloud took only a few hours, especially with a limited number of users. Those knowledgeable in the process found it straightforward. Guided by Microsoft, the setup received high marks for its ease, with one user rating it nine out of ten. Deployments were completed quickly, reflecting the system's well-guided and user-friendly nature.
Scalability
Microsoft Entra Verified ID demonstrates strong scalability, supporting global operations and daily use. Users can easily scale the number of users according to their requirements due to its license-driven approach. Being a cloud-based service, scalability is effectively managed, providing flexibility and ease of expansion for diverse needs. The solution's capacity to handle numerous users efficiently underlines its capability in adjusting to various user demands while maintaining performance.
Stability
Users find Microsoft Entra Verified ID to be stable, often rating its steadiness highly. Many note its consistent performance, mentioning only a single incident of disruption during an update, which was quickly addressed within an hour. This reliability is highlighted as a strong attribute, with many users expressing confidence in its operational stability. Some users even rate their experience as high as nine out of ten, indicating significant satisfaction with its consistent functionality.
