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Auth0 vs CyberArk Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Auth0 delivers 300% ROI, reducing password issues and development costs while enhancing security and efficiency for enterprises.
Sentiment score
5.2
CyberArk Identity offers time and cost savings, enhancing protection and enabling strategic focus, though financial impact opinions vary.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
 

Customer Service

Sentiment score
7.3
Auth0's customer service is praised for rapid responses and assistance, though smaller accounts face challenges in accessing support.
Sentiment score
6.9
CyberArk Identity's support is praised for expertise and quick resolution, despite some concerns about response times and product knowledge.
The support staff are engineers, not just frontline personnel, ensuring expert assistance.
Their support is excellent.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They respond immediately when requests are raised, and they are always available for priority one tickets.
They charge reasonable money for the features they provide.
 

Scalability Issues

Sentiment score
7.3
Auth0 offers strong scalability with mostly positive user feedback, though some faced issues resolved by a MongoDB structural update.
Sentiment score
7.2
CyberArk Identity offers scalable and adaptable solutions, but some users face challenges with extensive architectural scaling and performance when scaled.
The tool is very scalable and meets our customers' needs.
We can use it on different phones and computers, demonstrating its scalability.
CyberArk Identity is definitely a scalable solution; it all depends on the money that you have, as with anything else.
 

Stability Issues

Sentiment score
8.9
Auth0 is praised by users for its stability, high availability, reliable performance, and excellent documentation with high ratings.
Sentiment score
7.7
CyberArk Identity is highly reliable, stable, with rare incidents and no downtime, boasting a 99.9% Service Level Agreement.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
When you have it in the cloud, you have CyberArk every time you need it.
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
 

Room For Improvement

Auth0 users seek improved authorization, pricing, customization, administration flexibility, IoT integration, and enhanced Management API for user data.
CyberArk Identity requires enhancements in integration, scalability, usability, and support, focusing on mobile management, interface, and multifactor authentication.
By default, the user profile does not contain the name, first name, or address, which I would expect.
A reduction of 20-25% would be great.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
For CyberArk Identity, you need knowledge of their scripting language to pull different sets of reports.
 

Setup Cost

Enterprise users have mixed opinions on Auth0 pricing; some find it clear and valuable, others see it as costly.
Enterprise buyers find CyberArk Identity's pricing expensive but justified by comprehensive features and unmatched service for large organizations.
The cost of the solution itself was cost-effective enough that I didn't even need to compare it with EntraID.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
 

Valuable Features

Auth0 excels in security, scalability, and integration, offering seamless authentication with extensive customization and compliance with major standards.
CyberArk Identity enhances security and operational efficiency with SSO, MFA, and privileged access control, favored by enterprises.
The most important feature for me was the ease of use, as it needed to be easy to integrate into my platform.
The most valuable feature of Auth0 is its customizability.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It is the most powerful access management system.
Being able to integrate CyberArk Identity with Microsoft Defender is valuable.
 

Categories and Ranking

Auth0
Ranking in Access Management
3rd
Ranking in Customer Identity and Access Management (CIAM)
1st
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Single Sign-On (SSO) (5th)
CyberArk Identity
Ranking in Access Management
5th
Ranking in Customer Identity and Access Management (CIAM)
6th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
27
Ranking in other categories
Authentication Systems (10th), Identity Management (IM) (9th), Authorization Software (3rd), Enterprise Password Managers (8th), User Entity Behavior Analytics (UEBA) (9th), Active Directory Management (6th), Cloud Resource Access Management (3rd)
 

Mindshare comparison

As of September 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Auth0 is 19.8%, down from 23.0% compared to the previous year. The mindshare of CyberArk Identity is 3.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Market Share Distribution
ProductMarket Share (%)
Auth019.8%
CyberArk Identity3.8%
Other76.4%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

Serge Wautier - PeerSpot reviewer
Simplified integration with helpful support and decent pricing
Auth0 is used as an identity provider for our new SaaS platform to manage the identity of users Auth0 is cost-effective because it provides all the features we need, and it was very easy to integrate into our platform. The documentation is comprehensive, and their support team is highly helpful.…
Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
9%
Comms Service Provider
9%
Manufacturing Company
7%
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise5
Large Enterprise6
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

What do you like most about Auth0?
It is very scalable because it provides a new environment for companies based on their number of users and other factors. The tool can take a lot of users.
What is your experience regarding pricing and costs for Auth0?
The cost of the solution itself was cost-effective enough that I didn't even need to compare it with EntraID.
What needs improvement with Auth0?
The pricing should be lower. A reduction of 20-25% would be great.
What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What needs improvement with CyberArk Identity?
One area for improvement is the complexity of learning how to use the software for new users. It requires training.
 

Also Known As

No data available
Idaptive
 

Overview

 

Sample Customers

1. Airbnb 2. Accenture 3. Adidas 4. Atlassian 5. Audi 6. Baidu 7. BlackRock 8. Cisco 9. CocaCola 10. Dell 11. eBay 12. FedEx 13. Fiat Chrysler 14. Ford 15. Google 16. Groupon 17. Hewlett Packard Enterprise 18. IBM 19. Intel 20. LinkedIn 21. Mastercard 22. Mercedes Benz23. Microsoft 24. Nike 25. Oracle 26. PayPal 27. Pinterest 28. Qualcomm 29. SAP 30. Spotify 31. Tesla 32. Toyota
MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Find out what your peers are saying about Auth0 vs. CyberArk Identity and other solutions. Updated: July 2025.
867,341 professionals have used our research since 2012.