We performed a comparison between Auth0 and Okta Customer Identity based on real PeerSpot user reviews.
Find out in this report how the two Customer Identity and Access Management (CIAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most important thing for me is compliance. Everything that they have developed in Auth0 is already certified by many regulators such as ISO. So, we do not need to take care of that. We have the shared responsibility model to share assets with other products we are using in the cloud."
"It supports identity federation, FSO and multi-tenancy."
"It has a lot of customization and out-of-the-box features."
"It has improved our organization by providing login authentication for a mobile app."
"It is easily connected and easy to put our app in single sign-on."
"It is very scalable because it provides a new environment for companies based on their number of users and other factors. The tool can take a lot of users."
"The most valuable feature of the product is scalability."
"It's a very powerful platform. It has the ability to do the usual stuff, according to modern protocols, like OIDC and OAuth 2. But the real benefit of using the platform comes from its flexibility to enhance it with rules and, now, with what they call authentication pipelines. That is the most significant feature, as it allows you to customize everything regarding the authentication and authorization process."
"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."
"The most valuable feature of this solution for most customers is access management."
"We can integrate two-factor authentication with the applications."
"The end user's ease of use is the most valuable feature."
"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"There is no password hash saved on the cloud, which is the part that I like the most."
"The solution has great multifactor authentication."
"The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly."
"The product could use a more flexible administration structure"
"The product support for multi-tenancy could be improved."
"This is a costly solution and the price of it should be reduced."
"The price modelling is a bit confusing on the site and can be costly."
"In the past, there was an issue with the multi-tenant where there wasn't the ability to manage them."
"There is a possibility to improve the machine-to-machine authentication flow. This part of Auth0 is not really well documented, and we could really gain some additional knowledge on that."
"The Management API could be improved so it's easier to get user information."
"There are indeed areas where the product could improve. For instance, Okta offers various application configurations, enabling access management, which the tool could consider implementing."
"This solution would be improved by adding biometrics features."
"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."
"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."
"I would like to see the provisioning simplified."
"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."
"The integration process takes a bit longer than we would want it to."
"The product must be provided for free."
"Users sometimes have difficulty getting verification codes."
Auth0 is ranked 1st in Customer Identity and Access Management (CIAM) with 14 reviews while Okta Customer Identity is ranked 4th in Customer Identity and Access Management (CIAM) with 12 reviews. Auth0 is rated 8.2, while Okta Customer Identity is rated 8.4. The top reviewer of Auth0 writes "Has good documentation but improvement is needed in MFA and application configurations ". On the other hand, the top reviewer of Okta Customer Identity writes "Ability to work with a wide range of applications and security mechanisms". Auth0 is most compared with Microsoft Entra ID, Amazon Cognito, Frontegg, Cloudflare Access and ForgeRock, whereas Okta Customer Identity is most compared with Microsoft Entra Verified ID, ForgeRock, Microsoft Entra External ID and Frontegg. See our Auth0 vs. Okta Customer Identity report.
See our list of best Customer Identity and Access Management (CIAM) vendors.
We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
