Amazon WorkMail Reviews

Three main things that I like about it are:

• It comes out of the box as an Amazon service.
• It is completely a managed solution.
• It is highly scalable.

Because it is completely managed, I don't need to worry about availability and resiliency. These are the things that we typically require from any email service. We previously had a lot of problems with the on-premise environment.

It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable. 

Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require. 

We would also like to have cross-regional support. Tomorrow, my enterprise might be functioning across multiple geographies or globally, and if we can have a sustainable and reliable synchronization solution to replicate emails across multiple geographies so that everybody can access them—if not in real-time, then at least in a suitable amount of time—it would be helpful. It would be a really good feature to add.

I have been using it for about a year and a half.

It is definitely stable. There is no doubt about it.

It is highly scalable.

They were very friendly and helpful. We were able to get some of the queries resolved on the fly. We had posted a few things on the Marketplace as well. Sometimes, we had to connect with our Alliance partners to deal with some of the issues, and we were able to get good support within the defined SLAs, which was really good.

I would definitely recommend this solution to others. I would rate it an eight out of ten.

We use the tool for transactional emails and marketing. 

I would like to see detailed reports on email success and failure rates. 

I have been using the product for a year. 

Amazon SES is stable. 

We use the solution daily. 

I haven't contacted technical support yet. 

I rate Amazon SES's deployment a ten out of ten. It takes 30-40 minutes to deploy. One person helped us with the deployment. 

We did the tool's deployment in-house. 

I rate the overall product an eight out of ten.

We use WorkMail for email. You set up email accounts for various businesses. It is as simple as that. That is the purpose of WorkMail.

There is no need for me to set up security. This is also known as a platform as a service. Actually, I believe they are a software as a service (SaaS).

The only issue is the price, which is far too expensive.

I have been working with WorkMail for three years.

WorkMail is a very stable solution.

WorkMail is a very scalable product.

I'm currently transferring all of them away from WorkMail because it's too expensive.

I would rate their technical support a zero out of five.

I have been trying to contact and reach them because they called me once but never returned my call. 

They called to set up a meeting with me at Amazon, I believe for the South African level. And they never followed up on that meeting. I am just moving on, moving my clients away from them, and that's all that.

Negative

The initial setup is straightforward.

It is deployed and activated immediately.

WorkMail is very expensive. We have lost several clients because it is too expensive.

WorkMail is a bit expensive per user. That is something they must correct.

They provide excellent service, but it is expensive for South Africans. We are losing clients because the price my clients pay for email alone is nearly equal to the price they pay for an entire Microsoft Office license, which includes email.

Where they will have Microsoft Word and other productivity tools, as well as email. And you will pay nearly that much for an email with WorkMail. It's far too costly. That is unaffordable.

WorkMail does require a license, it is, per user. The license is for one user. It is costly per user. The license is expensive.

I would recommend this solution to others who are interested in using it.

WorkMail works very well, and the functionality is fine. I would rate WorkMail a nine out of ten.

It has an easy way to handle addresses and pre-made newsletters.

It has reduced our costs.

It would be nice if they had a what you say is what you get editor to build newsletters like MailChimp has.

I've used it for about six months.

No issues encountered.

No issues encountered.

No issues encountered.

It's very good.

They always reply promptly.

We previously used MailChimp but switched to reduce our costs.

It's very simple to setup and we got good support while we did it.

We implemented it in-house.

We have cut our costs in half.

We are still in the process of implementation.

• Mandrill
• MailChimp

It's worthwhile to look at, but is not suitable for every business.