Amazon WorkMail vs SendGrid comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Amazon WorkMail
Ranking in Cloud Email
3rd
Average Rating
8.6
Number of Reviews
9
Ranking in other categories
Email Applications (5th)
SendGrid
Ranking in Cloud Email
1st
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the Cloud Email category, the mindshare of Amazon WorkMail is 2.4%, down from 18.9% compared to the previous year. The mindshare of SendGrid is 20.7%, up from 18.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email
Unique Categories:
Email Applications
6.8%
No other categories found
 

Featured Reviews

Rastu Singh - PeerSpot reviewer
Jan 6, 2023
Reliable with good deliverability and the ability to expand
We'd like to see the following improvements: * A/B testing. The ability to create and send multiple versions of an email to a small subset of an email list and then use data on which version performed better to inform future email campaigns would be helpful. * Email scheduling. We need the ability to schedule emails to be sent at a specific date and time in the future rather than being sent immediately. * Email personalization. We'd like the ability to insert personalized elements like a recipient's name or location into emails using data from an organization's systems. * Advanced analytics. It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools. * Advanced spam filtering. We need additional spam filtering options beyond the basic spam filtering already provided by SES, such as blocking specific types of content or customizing the spam filter's thresholds.
LuisYndigoyen - PeerSpot reviewer
Nov 7, 2022
Great dashboard, good performance, and allows for API integration
It's a SaaS, and it totally scalable. We don't have anyone that is totally working on it since it's a part of the process; however, when we used to run the project, it was usually an assignment to someone on the technical team and me on the pro side and maybe someone on the marketing team. That was only when it was needed to send something. It's something that you only need to run when you need to send a message. It's something that happens automatically just based on the API integration, so you don't need a lot of users. We are using it in general for all our emails. We used to use to send all our emails ourselves. We increase usage when we increase the number of clients. We are also increasing usage when we are trying to send more messages around marketing or launching a new product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Amazon SES is very easy to configure."
"The product is very user-friendly."
"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."
"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."
"There is no need for me to set up security."
"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"We use the tool for transactional emails and marketing."
"The best feature is that Amazon SES provides verified email messages."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"My integration team likes that it's very easy to integrate and very easy to automate based on activities that happen on our core banking application."
"It is easy to set up."
"The most valuable feature is the conditions in automation."
"They have pretty good support in terms of any issues."
"It is a stable and scalable solution."
"The solution scales well."
"The API side of things is valuable. It is flexible enough to handle pretty much anything that needs to be done in an automated manner."
 

Cons

"I would like to see detailed reports on email success and failure rates."
"There is room for improvement in the scalability."
"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."
"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."
"The only issue is the price, which is far too expensive."
"The product should improve technical support."
"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."
"Maybe they could have a mobile application to give to admins, so they could see some insights related to the data."
"They should make the solution more user-friendly."
"The contact limit alerts need to be improved."
"SendGrid has room for improvement in the UI/UX or dashboard usability for users. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement."
"The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies."
"The reporting part needs improvement."
"SendGrid is a great solution. I don't have any areas of improvement."
 

Pricing and Cost Advice

"The solution should improve its price."
"It's very cheap. The cheapest among all the services available."
"WorkMail does require a license, it is, per user."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
"The basic plan starts at €90 per month."
"The solution is relatively inexpensive."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Government
10%
Comms Service Provider
8%
Media Company
7%
Computer Software Company
19%
Wholesaler/Distributor
10%
Educational Organization
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Amazon WorkMail?
We use the tool for transactional emails and marketing.
What is your experience regarding pricing and costs for Amazon WorkMail?
WorkMail is very expensive. We have lost several clients because it is too expensive. WorkMail is a bit expensive per user. That is something they must correct. They provide excellent service, but ...
What needs improvement with Amazon WorkMail?
I would like to see detailed reports on email success and failure rates.
MailChimp vs SendGrid: which one would you choose?
I would choose MailChimp. The main reason I chose MailChimp is the wide variety of default templates available on it. Also, I can schedule the emails to go at the specific time zone of each user, ...
What do you like most about SendGrid?
It is a stable and scalable solution.
What is your experience regarding pricing and costs for SendGrid?
The solution is relatively inexpensive. We have to purchase only one license.
 

Comparisons

 

Also Known As

Amazon SES
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
ScoutMob
Find out what your peers are saying about Amazon WorkMail vs. SendGrid and other solutions. Updated: May 2024.
789,442 professionals have used our research since 2012.