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Amazon WorkMail vs HCL Verse comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on May 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon WorkMail
Ranking in Email Applications
4th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
Cloud Email (3rd)
HCL Verse
Ranking in Email Applications
13th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Email Applications category, the mindshare of Amazon WorkMail is 9.3%, down from 10.5% compared to the previous year. The mindshare of HCL Verse is 1.5%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Ramkumar  Kolpurath - PeerSpot reviewer
Seamless email communication improves cost-effectiveness and security with valuable tracking features
The features of Amazon WorkMail that I have found the most valuable so far include sending emails and tracking whether the email is read or not. I find the feature that checks how many emails have been successfully sent and how many of them have been opened very useful, because in our application, we know the usage of the emails. The encryption of emails, both in transit and at rest, has benefited our security strategy as it is a layer of security that provides us better confidence for customers and also internally tracks the security aspects. The encryption meets my expectations.
MR
Stable, scalable, and good interface
HCL Verse has a nice interface and it is a practical email solution. There are a diverse set of features, such as the search bar on top of the screens. The usability from the old applications to the new version has been very good. It was great that we were able to migrate applications from the older version to the new one.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There is no need for me to set up security."
"The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."
"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."
"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."
"Amazon SES is very easy to configure."
"It is very stable. I haven't faced any issues."
"The product is very user-friendly."
"The most valuable feature is the mail server."
"HCL Verse has a nice interface and it is a practical email solution. There are a diverse set of features, such as the search bar on top of the screens."
 

Cons

"WorkMail is not available in all the regions."
"The product should improve technical support."
"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."
"The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."
"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"There is room for improvement in the scalability."
"I would like to see detailed reports on email success and failure rates."
"Amazon WorkMail's user interface could be more intuitive and user-friendly."
"Security is very important to us, so improvements to this functionality are welcome."
"The solution could improve by allowing us to use a color that we want in the editing boxes."
 

Pricing and Cost Advice

"WorkMail does require a license, it is, per user."
"The solution should improve its price."
"It's very cheap. The cheapest among all the services available."
"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."
"This is an affordable solution but the price could be improved."
"The price of the solution is reasonable."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Comms Service Provider
8%
University
8%
Manufacturing Company
7%
Government
25%
Computer Software Company
11%
Manufacturing Company
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Amazon WorkMail?
We use the tool for transactional emails and marketing.
What needs improvement with Amazon WorkMail?
We are satisfied with Amazon WorkMail, as it is able to send emails and provide receipts, including the read and other statuses. Since we are doing more API side integrations, there does not seem t...
What advice do you have for others considering Amazon WorkMail?
From the communication aspects, working with Amazon WorkMail has been seamless and cost-effective. My customers do not make any use of Amazon WorkMail's compatibility with Microsoft Active Director...
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Comparisons

 

Also Known As

Amazon SES
Verse, IBM Verse
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Canon Marketing Japan Inc., Australian Trade Commission, BTC, Havas, Canal Barge Co.Inc., RAVInvest, Elemental Path, WDR mediagroup
Find out what your peers are saying about Amazon WorkMail vs. HCL Verse and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.