Amazon WorkMail vs IceWarp comparison

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Amazon WorkMail

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Executive SummaryUpdated on May 21, 2025

IceWarp and Amazon WorkMail are in the email management and collaboration tools category. Amazon WorkMail holds a slight advantage due to its feature set and market presence.

Features: IceWarp offers a full suite of tools like integrated email, chat, and conferencing, appealing to businesses needing a comprehensive platform. It provides robust email server capabilities and TeamChat for collaboration. Amazon WorkMail focuses on security and scalability, making it ideal for businesses needing AWS service integration. It also includes strong integration capabilities with AWS services and enhanced security features like DomainKeys Identified Mail signing.

Room for Improvement: IceWarp could enhance its document collaboration tools, improving its Word, Excel, and PowerPoint features. Amazon WorkMail could work on simplifying its procedures to reduce reliance on extensive AWS knowledge. Both could be more user-friendly for those without technical expertise. Additionally, IceWarp's smart documents archiving feature could be expanded.

Ease of Deployment and Customer Service: IceWarp provides a straightforward deployment with dedicated support, beneficial for small to medium-sized businesses. Amazon WorkMail utilizes AWS's robust infrastructure, requiring more technical knowledge but offering comprehensive documentation and scalable solutions. IceWarp offers approachable support, while Amazon WorkMail aligns with enterprise-grade requirements.

Pricing and ROI: IceWarp's competitive pricing is attractive for budget-conscious businesses, offering predictability without sacrificing essential features. Amazon WorkMail, as part of AWS, might involve a higher setup cost but can provide strong ROI for those using multiple AWS services. IceWarp is noted for its cost-effectiveness, while Amazon WorkMail offers greater long-term value through seamless AWS integration.

To learn more, read our detailed Amazon WorkMail vs. IceWarp Report (Updated: June 2025).

Amazon WorkMail vs. IceWarp

June 2025

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Helped 853,960 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon WorkMail

Ranking in Email Applications

4th

Average Rating

8.4

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Cloud Email (2nd)

IceWarp

Ranking in Email Applications

7th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Email Applications category, the mindshare of Amazon WorkMail is 9.5%, down from 10.3% compared to the previous year. The mindshare of IceWarp is 5.3%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Michael Olayemi

Senior Software Engineer at Checkit

Provides free messages and helps to keep customers updated

The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email. I would only suggest that Amazon WorkMail relax the rules for using Amazon SES in production. When you create an account, it starts in Sandbox mode, which means you can't use it in production right away. You must go through a process, message Amazon, and request to move it to production. Since Amazon is a big company, I feel customers shouldn't need this permission to use the service in production.

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AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."

"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."

"We use the tool for transactional emails and marketing."

"Amazon SES is very easy to configure."

"The product is very user-friendly."

"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."

"The best feature is that Amazon SES provides verified email messages."

"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."

More Amazon WorkMail pros

"Its price is the most valuable. It is definitely one of the lowest price solutions."

"An effective, functional, very good tool for controlling resources."

"The solution has a very good log-in to the UI when compared to other solutions."

"IceWarp has multiple applications that are easy to use for many people."

"It has great communication capabilities for team chatting and web conferences."

"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."

"It's scalable and stable."

"The groupware module is the most valuable feature."

More IceWarp pros

Cons

"WorkMail is not available in all the regions."

"Amazon WorkMail's user interface could be more intuitive and user-friendly."

"The product should improve technical support."

"The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."

"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."

"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."

"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."

"The only issue is the price, which is far too expensive."

More Amazon WorkMail cons

"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."

"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."

"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."

"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."

"Support should be improved. Most of the time, the queries are not resolved within the SLA."

"Our customers sometimes have problems receiving mail."

"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."

"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."

More IceWarp cons

Pricing and Cost Advice

"WorkMail does require a license, it is, per user."

"The solution should improve its price."

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."

"It's very cheap. The cheapest among all the services available."

"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."

"The solution is inexpensive which is its main benefit."

"The solution is priced well."

"It is definitely one of the lowest price solutions."

"Costs far less than other solutions."

"Pricing and licensing is very competitive and in some cases, cheap."

"Our licensing is on a yearly basis. There were no additional costs."

"There are various licensing plans available based on geographic zone."

More IceWarp pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Comms Service Provider

University

Healthcare Company

Computer Software Company

18%

Comms Service Provider

11%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Amazon WorkMail?

We use the tool for transactional emails and marketing.

What needs improvement with Amazon WorkMail?

Amazon WorkMail's user interface could be more intuitive and user-friendly. Integration with Gmail using both SMTP and POP3 would be beneficial.

What advice do you have for others considering Amazon WorkMail?

Currently, I don't have any advice about using Amazon WorkMail. Since I only use AWS and am unfamiliar with its competitors, I can't recommend it.

What do you like most about IceWarp?

It's scalable and stable.

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

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Product Reports

Download Amazon WorkMail product report

Amazon WorkMail

May 2025

Download IceWarp product report

May 2025

Also Known As

Amazon SES

No data available

Overview

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

Amazon Web Services (AWS)

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

Marriott, Toyota, Sony, Wendy's, Canon