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Amazon WorkMail vs Fortinet FortiMail Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
Replacing WhatsApp with Amazon WorkMail halved costs, improved communication, and provided scalable, stable services reducing downtime concerns.
Sentiment score
7.0
ROI from Fortinet FortiMail Cloud is hard to quantify, though enhanced security and decreased incidents indicate value satisfaction.
Return on investment in the time is difficult to quantify, however, the return on investment for us was achieved since we did not have similar incidents again in our environment.
 

Customer Service

Sentiment score
4.5
Customer feedback on Amazon WorkMail support is mixed, with experiences ranging from responsive assistance to dissatisfaction over communication issues.
Sentiment score
6.8
Fortinet FortiMail Cloud support is generally praised for its responsiveness and knowledge, despite some concerns about occasional delays.
We have sent some emails and they have responded promptly, so we are satisfied.
I would rate the technical support from Fortinet as ten out of ten.
I didn't receive a root cause analysis, not even a single time, for any issues.
The customer service and technical support from Fortinet could improve.
 

Scalability Issues

Sentiment score
8.0
Amazon WorkMail is praised for scalability, accommodating large user bases and email traffic efficiently despite some cost concerns.
Sentiment score
7.6
Fortinet FortiMail Cloud offers scalable user expansion, though experiences vary due to subscription and deployment choices impacting flexibility.
I do not have any concerns regarding the scalability of Amazon WorkMail, as we are sending about 40,000 to 50,000 emails per day, doing both transactional and batch with a queuing mechanism internally.
It is highly scalable, so I can give it a ten out of ten on that.
 

Stability Issues

Sentiment score
8.2
Amazon WorkMail is highly rated for stability, handling large volumes reliably with no reported issues or downtime.
Sentiment score
7.0
Fortinet FortiMail Cloud is highly stable with minimal downtime, consistently reliable performance, and high user satisfaction ratings.
I would give it a high stability rating of nine out of ten.
 

Room For Improvement

Users seek an intuitive interface, improved pricing, advanced features, better spam filtering, scalability, and enhanced support for Amazon WorkMail.
Fortinet FortiMail Cloud requires improved filtering, encryption, UI simplicity, and competitive pricing, while lacking sorting, archiving, and AI features.
In Fortinet FortiMail Cloud, not in FortiSandbox, they need to improve the block and allow list functionality to block URLs and allow specific types of URLs or regex.
If we go for FortiMail Cloud and have a separate endpoint security solution, there are two agents that have to sit on a customer endpoint.
It would be beneficial to enhance flexibility for better adaptation to various customer environments.
 

Setup Cost

Amazon WorkMail receives mixed reviews on pricing, appreciated for its free tier but considered costly beyond its allocation.
Fortinet FortiMail Cloud offers competitive subscription pricing, with annual licenses around $4,000, varying by organizational needs.
I have heard that compared to other providers, it is considerably cheaper.
Cost-wise, it's a bit expensive, but it's totally worth it.
The pricing for Fortinet FortiMail Cloud seems a bit high, although it is considered acceptable for the product's value.
The price is relatively expensive.
 

Valuable Features

Amazon WorkMail provides scalable, secure email management with AWS integration, enhancing efficiency, user experience, and workflow expansion.
Fortinet FortiMail Cloud offers robust email protection with advanced threat detection, seamless integration, and comprehensive management features.
I find the feature that checks how many emails have been successfully sent and how many of them have been opened very useful, because in our application, we know the usage of the emails.
FortiMail's integration with other Fortinet solutions enhances the security part of the organization.
Fortinet FortiMail Cloud has had a positive effect on our organization since we can classify each email coming to our organization.
One of the most beautiful benefits is its integration, as it can seamlessly integrate with any third-party email servers.
 

Categories and Ranking

Amazon WorkMail
Ranking in Cloud Email
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
Email Applications (4th)
Fortinet FortiMail Cloud
Ranking in Cloud Email
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
24
Ranking in other categories
Secure Email Gateway (SEG) (7th)
 

Mindshare comparison

As of August 2025, in the Cloud Email category, the mindshare of Amazon WorkMail is 6.9%, down from 11.7% compared to the previous year. The mindshare of Fortinet FortiMail Cloud is 3.2%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email
 

Featured Reviews

Ramkumar  Kolpurath - PeerSpot reviewer
Seamless email communication improves cost-effectiveness and security with valuable tracking features
The features of Amazon WorkMail that I have found the most valuable so far include sending emails and tracking whether the email is read or not. I find the feature that checks how many emails have been successfully sent and how many of them have been opened very useful, because in our application, we know the usage of the emails. The encryption of emails, both in transit and at rest, has benefited our security strategy as it is a layer of security that provides us better confidence for customers and also internally tracks the security aspects. The encryption meets my expectations.
Pravin Mandlik - PeerSpot reviewer
Provides enhanced email security with potential agent compatibility issues
There are definitely features that Fortinet should work on. I'm not the right person to implement those features. For a portable cloud solution, a customer has more affinity towards a solution where endpoint security is already in place. In endpoint security, they are not at the latest quadrant. That is why a customer with existing endpoint security solutions like Trend Micro might prefer a main security solution from that vendor. If we go for FortiMail Cloud and have a separate endpoint security solution, there are two agents that have to sit on a customer endpoint. From that perspective, Fortinet policies add an extra load to the endpoint. Maybe other solutions have an advantage when it comes to Fortinet.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Comms Service Provider
8%
University
8%
Healthcare Company
7%
Computer Software Company
10%
University
7%
Hospitality Company
6%
Non Profit
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Amazon WorkMail?
We use the tool for transactional emails and marketing.
What needs improvement with Amazon WorkMail?
We are satisfied with Amazon WorkMail, as it is able to send emails and provide receipts, including the read and other statuses. Since we are doing more API side integrations, there does not seem t...
What advice do you have for others considering Amazon WorkMail?
From the communication aspects, working with Amazon WorkMail has been seamless and cost-effective. My customers do not make any use of Amazon WorkMail's compatibility with Microsoft Active Director...
What do you like most about Fortinet FortiMail Cloud?
Content disarming and analysis are essential features in our email security setup
What needs improvement with Fortinet FortiMail Cloud?
They can improve their CDR content profile and some anti-spam features. They don't have any direct script to run to add personalization, and we have to do it manually one by one. There are many tas...
 

Also Known As

Amazon SES
No data available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Find out what your peers are saying about Amazon WorkMail vs. Fortinet FortiMail Cloud and other solutions. Updated: July 2025.
864,155 professionals have used our research since 2012.