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Amazon WorkMail pros and cons

Vendor: Amazon Web Services (AWS)

4.2 out of 5

13 reviews
85% willing to recommend

Pros & Cons summary

Amazon WorkMail offers high availability and scalability, integrating seamlessly with AWS services like Route 53. Its SMC server simplifies messaging tasks, particularly with Spring Boot. Despite its reliability with message retries, it is expensive for email management and lacks availability in all regions. Amazon SES, known for handling high email volumes, features verified messages with over ninety percent delivery rates. Improvements are needed in technical support, advanced tracking, and business intelligence integration.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Amazon WorkMail is highly available, scalable, and reliable, ensuring emails are not lost and reach their destination.

Email security is automatically handled, reducing setup burdens for users.

Amazon WorkMail integrates seamlessly with Route 53 and other AWS services, providing a cohesive AWS infrastructure experience.

The SMC server simplifies emailing for developers, especially when using Spring Boot, allowing for easy email sending through configured properties.

Users report stability and dependability, having faced no issues while using the service.

CONS

Email service requires improved backup solutions with tiered retrieval options for better management and efficiency.

There are concerns about the high cost associated with the service.

The service lacks advanced features like detailed email tracking capabilities for opens, clicks, and bounces.

The scalability of the service has room for improvement.

There is a need for faster verification processes and improved technical support.

Amazon WorkMail Pros review quotes

Ravi Satyanarayana

IT Analyst at Tata Consultancy

Apr 10, 2022

It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable.

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Executive Head of Technology at Imbali Customised Solutions (Pty) Ltd.

Aug 12, 2022

There is no need for me to set up security.

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Technical Consultant - Email Deliverability at Adobe

Jul 13, 2024

Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis.

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Amazon WorkMail

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AS

Senior Cloud Development Engineer at VeriFone

Jun 13, 2023

The product is very user-friendly.

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SDE at Readyly

Jun 27, 2023

The best feature is that Amazon SES provides verified email messages.

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Software Engineer at Readyly

Jul 2, 2023

Amazon SES is very easy to configure.

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Senior Technical Lead at Coach Foundation

Jul 24, 2023

The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent.

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AA

Site Engineer at Nust

Jan 29, 2024

We use the tool for transactional emails and marketing.

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Michael Olayemi

Senior Software Engineer at Checkit

Apr 17, 2024

The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails.

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Mahender Nirwan

Software developer at TAIGLE LLC

Aug 15, 2024

It is very stable. I haven't faced any issues.

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Show 1 more reviews (out of 11)

Amazon WorkMail Cons review quotes

Ravi Satyanarayana

IT Analyst at Tata Consultancy

Apr 10, 2022

Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require.

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Executive Head of Technology at Imbali Customised Solutions (Pty) Ltd.

Aug 12, 2022

The only issue is the price, which is far too expensive.

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Technical Consultant - Email Deliverability at Adobe

Jul 13, 2024

It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools.

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Amazon WorkMail

Free Report: Amazon WorkMail Reviews and More

Learn what your peers think about Amazon WorkMail. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,371 professionals have used our research since 2012.

AS

Senior Cloud Development Engineer at VeriFone

Jun 13, 2023

The product should improve technical support.

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SDE at Readyly

Jun 27, 2023

There is room for improvement in the scalability.

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Software Engineer at Readyly

Jul 2, 2023

When we first set up an email on Amazon SES, they had to verify it, which was not fast enough.

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Senior Technical Lead at Coach Foundation

Jul 24, 2023

There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues.

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AA

Site Engineer at Nust

Jan 29, 2024

I would like to see detailed reports on email success and failure rates.

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Michael Olayemi

Senior Software Engineer at Checkit

Apr 17, 2024

The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email.

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Mahender Nirwan

Software developer at TAIGLE LLC

Aug 15, 2024

WorkMail is not available in all the regions.

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Show 1 more reviews (out of 11)

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Popular Comparisons

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