Zoho Analytics Reviews

I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho Corporation directly for tasks such as raising invoices. I also work as a data analyst, using it as my primary tool every day.

I primarily use Zoho Analytics for data analytics purposes, interpreting HR data and financial data for finding outliers and trend analysis. There is a forecasting feature available in Zoho Analytics which is very handy. We need to have past two or three years of data, and using the ML algorithm which is built into Zoho Analytics, we can predict upcoming trends with 85 to 90% accuracy.

The trend analysis feature and user-friendly interface are particularly valuable. Even a new beginner can easily understand and learn the concepts of Zoho Analytics.

The AI called Zia in Zoho Analytics is extremely useful. Whenever I build a chart or dashboard, I can generate a summary of insights using this AI tool, which is very convenient for both leadership and manager level teams to understand the data concepts.

Zoho Analytics can integrate data from multiple data sources, including options not directly available in Power BI. Small third-party app integration is available, such as Smartsheet. If you have Zoho CRM or Zoho enterprise applications, we can directly integrate them with Zoho Analytics. There are over 100 data connectors available, which exceeds what major BI tools offer.

The AI is particularly useful for data-driven decision making. For example, I created an attrition report using Zoho Analytics. Based on this report, the leadership team or manager level team can understand what needs to be done to address retention processes.

In forecasting, everyone from leadership to manager level teams wants predictions. While working with previous data shows what happened, understanding what will happen is more crucial. The predictive analysis features require at least one year of data to function effectively. This forecasting capability helps teams gain insights about future trends with 85-90% accuracy, creating a sense of curiosity for teams to work proactively.

There are some areas where Zoho Analytics needs improvement compared to Power BI. Uploading and interpreting data inside the interface needs enhancement. While Power BI uses Power Query, an intuitive and powerful tool that allows data manipulation in any way, Zoho Analytics has limitations. I usually prepare data in Excel before uploading it to Zoho Analytics.

The charts in Zoho Analytics are not as customizable as in Power BI. While all chart types are available, they can only be modified at a basic level, not an advanced level. Though trend analysis features are provided, creating anything out of the box is challenging.

I have been working with Zoho Analytics for the past two years and use it almost every day.

Regarding stability and reliability, Zoho Analytics has multiple bugs. One significant issue is that you cannot create multiple charts with the same name. For instance, if I save a chart named 'attrition report,' I cannot create another chart with the same name, unlike in Power BI or Tableau.

There are issues with saving dashboards properly, and KPI cards often do not work as intended. Creating KPI cards is particularly challenging and not user-friendly for advanced users who want to make adjustments.

A major missing feature compared to Power BI is the ability to create multiple DAX measures or row-level context, which would be useful for showing custom profit and loss statements. In Zoho Analytics, users are limited to working with the provided features rather than having developer-level flexibility.

Zoho Analytics is scalable. In our company, we have minimal data for the past two years. Based on our experience, we can increase the database of Zoho cloud based on the subscription level.

Technical support often responds by saying 'it is a Zoho behavior.' When approached with bugs, feature modifications, or integration problems, they typically respond that the developer team is working on future refinements. While they provide timely responses, the actual problems often remain unresolved.

Neutral

We used Power BI before Zoho Analytics. Our leadership found Power BI too advanced for their needs. They prefer Zoho Analytics because it is straightforward and simple, particularly appreciating the AI Zia feature.

Zoho Analytics is deployed on cloud in our organization. We do not use any third-party cloud provider.

Compared to other analytic tools, Zoho Analytics is cost-effective. The annual subscription cost of Zoho Analytics is equivalent to about half of the monthly cost of tools such as Tableau or Power BI. For example, while we might pay $600 annually for Zoho Analytics, Power BI would cost approximately $150-200 per month.

The tool is efficient for basic to moderate advanced level usage. It is particularly user-friendly for leadership or manager-level people who may not have technical analytics knowledge. The dashboard viewing experience is straightforward, clean, and neat. Users can click on numbers in the dashboard to view the underlying data, making it accessible for both developers and users to explore the details.

We did not consider many options before choosing Zoho Analytics. We considered Google Analytics but found it had fewer features compared to Zoho Analytics.

I am unable to share the official email address as it requires permission from the team. My overall rating for Zoho Analytics is 6 out of 10.

We are using an HRMS tool, Zoho People. We use automations for our people's convenience. We use automations in Zoho People. For insights regarding Zoho People data, we use Zoho Analytics. In the HR department, we use attrition insights, survey insights, and maintain data integrity of employee data through Zoho Analytics.

We used it for Udemy integration, calculating learning hours for our employees to view learner of the month, learner of the week. We have integrated it with Udemy.

The major benefit of using Zoho Analytics in our organization is that before implementation, we didn't have any insights or data security and integration capabilities. For example, if an employee adds a date of birth incorrectly, such as entering November 5, 2014, instead of November 5, 2001, the tenure calculation would show an age of 10 years, which would be invalid for employment. With Zoho Analytics, I can get real-time insights as it is integrated with Zoho People.

The best feature is that in the same tool, we can use SQL and business intelligence capabilities. That's a major use case of Zoho Analytics. Zoho People is integrated with Zoho Analytics itself, so I don't need to add the data repeatedly.

Decision-making is enhanced through charts, pivot tables, and interactive dashboards with effective color schemes.

Zoho Analytics has a feature called Zia Insights, which provides a basic overview of charts or pivot tables.

We can collaborate with other people by giving access to dashboards. In collaboration, we can control access levels - some people can view dashboards without editing capabilities. We can provide read access, edit access, or export access, making it useful for collaboration.

For our strategic initiatives, the AI functionality is not useful because it cannot provide requirement-specific insights. It only gives an overview of the report.

One major issue I face in Zoho Analytics is related to pivot tables. When using two text fields, such as client and project, with numerical data, sorting becomes impossible. However, with one text field and multiple numerical data fields, sorting works properly.

I have escalated several cases for Zoho Analytics. In one instance, we needed a specific chart type that wasn't available in Zoho Analytics, unlike Power BI where new charts can be added. After multiple escalations, they provided a feature to add charts using JavaScript. Additionally, we have escalated the pivot table sorting issue multiple times, but it remains unresolved.

I have been working with Zoho Analytics for one year.

We have not faced any stability issues.

We have not experienced any scalability issues.

I would rate customer service 7 to 8 because they don't reply until you follow up. I need to follow up daily.

Positive

I completed my post-graduation in 2024 and joined Monocept in October. Zoho Analytics was my first BI platform for real-time experience, though I used Power BI during my post-graduation.

In Power BI, you have a single page that isn't expandable, requiring report adjustments within that space. In Zoho Analytics, you can scroll up and add multiple charts in a sequential order. Power BI requires resizing of charts, whereas Zoho Analytics allows adding two charts per line with multiple additions. Zoho Analytics offers column formula at table level and aggregate formula while creating charts or pivot tables. The built-in SQL functionality, which isn't present in Power BI, is a major advantage. I prefer Zoho Analytics over Power BI.

Zoho Analytics was incorporated with the organization and Zoho People before my joining. I am the first person to implement analytics, though the integration and deployment were already complete.

We had a premium Zoho partner from Race to Cloud who helped with the integration between Zoho People and Zoho Analytics.

It is valuable for reporting and insights. The integration with Zoho People is particularly important because I can access real-time data at any time, including what's happening in the last minute.

Zoho Analytics has premium and basic pricing tiers. I don't have access to the price details as my manager handles that aspect.

We use predictive analytics for analyzing tenure, using dates and various fields on the Y-axis. We examine headcount and attrition rates from previous years to identify infant exits and areas for improvement.

I haven't used forecasting yet, but I have used threshold values.

If you know SQL and love insights, Zoho Analytics is definitely the platform for you.

I rate Zoho Analytics 9 out of 10.

The use case of Zoho Analytics involves setting up software to track leads. We track the sales funnel and set up graph charts and bar charts to analyze the number of leads received in the previous month compared to current leads. This helps us figure out and analyze which campaigns are performing well. In this way, we can use Zoho Analytics to monitor our business activities.

When using multiple software systems, we can create a combined dashboard to see the basic purpose and actual data we want in Zoho Analytics on the same page.

It is very helpful because when we use Zoho CRM to record our sales, Zoho Analytics allows us to easily determine the commission of salespersons and expected sales for the next month. We find Zoho Analytics easy to use, making it very beneficial for our operations.

Currently, we are using the Shopify integration with Zoho Analytics, and Google Analytics is also integrated with Zoho as our CRM Books and Zoho Creator. These multiple dashboards are available to view in a single place, which is very beneficial.

It is very helpful because multiple dashboards are on a single platform, and I can track the progress and activities of my salespersons, as well as see advanced reporting based on line charts, graph charts, and pie charts. These are amazing features.

I think the team would know how to predict what needs to be improved. Every business has its own predictions, so providing specific fields based on which to calculate predictions would be helpful.

The analytics plans are very complex because they depend on the users, while other Zoho plans operate on a per-user basis. The analytics plan has different features for one user, 10 users, and 25 users. Having to pay for 25 users when only 11 are needed creates an issue with the pricing structure.

I have more than six years of experience with Zoho.

Zoho Analytics is very stable, with performance depending on internet connectivity.

When our development team faces issues, they communicate with Zoho to understand why problems are arising. Zoho support provides assistance through live chat to guide us.

With a single click, live support is available, and for major issues, they conduct a live session to resolve the problem.

The technical support sometimes does not provide solutions and can cause delays. I would rate the support at approximately seven, 7.5, or eight out of ten.

Initially, we managed our system using Excel. After that, we built our system in Laravel, and then we transitioned to Zoho.

Zoho Analytics is not something a simple person can set up independently. We hired an expert who specializes in Zoho Analytics to implement our analytics system, and this approach helped us achieve our objectives.

The development team is very flexible and provides timely support from the back end if there are system issues. The developers of Zoho are excellent, and Zoho provides certification for developers, tagging them as experts in this application.

The analytics plans could be more straightforward in terms of user-based pricing. Technical support could be more consistent in providing solutions and reducing delays. Every business has unique needs for predictions, so customizable fields for calculations would be beneficial. Based on my experience, I rate Zoho Analytics 9 out of 10.

I'm using Zoho Analytics for HR, using Zoho People. At the HR department, we are using analytics and dashboards which need to be dynamic or active on the spot to extract a report or analytics that is predefined on the system. It helped me significantly because before using Zoho Analytics, I needed to do my analytics from scratch every month or twice per month. Now it's predefined on the system; I just need to run it, export it, and that's it. It's live, running in the background, or at the dashboard window or tab.

Regarding Zoho Analytics AI capabilities, if I'm asking about the tenurity rate or need a report or dashboard about the tenurity or turnover, our Egyptian laws might be different, so it's our situation. It's our problem, not the AI itself. The AI gives us the raw analytics or the raw result, which is common worldwide. However, in Egypt, according to Egyptian laws, requirements, or Egyptian mindset, it differs. So it's our consideration, not yours.

The benefits I've seen from using Zoho Analytics include saving time; this is the most important benefit for me. It saves a lot of time so I don't need to do my analytics or revisit a report repeatedly every month or according to the frequency of the requirement. I don't have to start it from scratch again or go in, extract a report, and do manipulations on the report. Zoho Analytics serves this part, so it saves a lot of time.

It's easy to use, but nothing is completely simple. The interface is easy, but it depends on the requirement I'm looking for. If I'm looking for a specific requirement for a specific report or analytics, it needs different fields from different forms, and it might be hard, but ultimately, it's doable. The interface is user-friendly and everything is good.

In Zoho Analytics, I don't think there is something that could be improved, but in Zoho itself, I have many concerns about Zoho People.

I have been using Zoho Analytics for six months, as before Zoho, I was using Workday. I started using Zoho since March, and I've started implementing everything in Zoho, including Zoho Analytics. I am bringing up analytics or ad-hocs that are required or scheduled for every month.

Regarding stability, it's actually working correctly, and I don't think that if I predefined dashboards or analytics that I need to change later, nothing changes. It's stable for me.

The support team from Zoho has some challenges. I came from a background where we were using Workday, and we had a third party or Workday partners who were online 24/7. Whenever I called them, they picked up the call. However, with our current partners, we need to schedule a meeting, and the scheduling takes three or four days.

Everything might be delayed because if I am struggling with something, I need immediate assistance to deliver in front of my company or for the CEO. Reaching out to the Zoho support team, they are not replying immediately, and after they reply, they schedule a meeting after three or four days, which is not reasonable.

The support team doesn't have full awareness of the system capabilities. For example, when I needed to change the designation to business titles for Egypt, they couldn't provide a clear answer about system capabilities. When creating forms with different types of criteria, they don't know what kind of input boxes should be added that might be reflected in the criteria. They should know whether capabilities are available and provide clear answers about system functionality.

Neutral

Before Zoho Analytics, I was using Workday. I switched to Zoho in March and started implementing everything in Zoho, including Zoho Analytics.

I would recommend Zoho Analytics to other people. I have a friend who was asking me about a system, as I worked on Zoho, Odoo, Workday, and Zen. I recommend Zoho because it's simpler than the other systems. However, it has constraints, but it's simple to use for mid-size companies which range between 200 to 1,000 employees. If it's more than that, I would recommend other systems. My overall rating for Zoho Analytics is 7.5 out of 10.

As a product analyst or data analyst, one of the best features in Zoho Analytics is its ability to allow stakeholders to access raw data for any kind of metric created. This capability enables the end user to click a particular metric on the dashboard and retrieve that raw data for their requirements, significantly reducing my dependency to share data sets repeatedly, saving a lot of time.

The time savings from using Zoho Analytics depends on how the particular organization operates. In my organization, they use that data to take further actions such as needing to call a particular lead or sending campaigns for that lead, leading to a high dependency of more than 15 or 20%.

As a product analyst, one of the best features in Zoho Analytics is its ability to allow stakeholders to access raw data for any kind of metric I've created, significantly reducing my dependency to share data sets repeatedly, saving a lot of time.

The data visualization feature in Zoho Analytics has indeed helped in decision-making processes, as it is more specific to what kind of metric the company tracks and how they visualize it, facilitating effective visualizations that assist us in making decisions.

Zoho Analytics' collaborative features, such as allowing for multiple people to edit or explore the data together, have been beneficial. I was able to generate customized reports for each of the more than 300 people in my team with around 20 plus teams, sharing it with team leads and providing them with pre-filtered data sets or dashboards while maintaining privacy by restricting access to unnecessary data.

There are areas in Zoho Analytics that have room for improvement. I find it very difficult to handle more than two subqueries or CTE, as I can only have one subquery in the SQL code. This forces me to create another table for any additional CTE, leading to many queries when I prefer to manage everything in one place for efficiency.

I also believe calculated metrics should be able to be computed within the SQL query itself without the need to separate the raw data from the visualization.

I stopped using Zoho Analytics around 8 to 10 months ago.

I would rate the stability of Zoho Analytics an 8 out of 10, as we rarely face any downtime, glitches, or bugs.

I have seen some issues with scalability in Zoho Analytics, especially since it tends to get a bit slow with a huge volume of data, so I would rate it a 7 or an 8.

In my same organization, we are also using BigQuery, Looker Studio, Metabase, and I have explored Grafana and Periscope, but considering all these solutions, I think Zoho Analytics is a better performer than the competitors.

I don't know about the data integration part regarding how complex or easy the deployment of Zoho Analytics was.

The pricing for Zoho Analytics is actually cheaper than the competitors for the kind of service they provide.

I have never used the AI-driven insights in Zoho Analytics. I think there is Zia Connect, but I have never explored or used it.

I haven't explored the predictive analytics feature in Zoho Analytics.

Considering these pain points in Zoho Analytics, it still doesn't hamper my work. Although it was a bit inconvenient, it helps me reduce dependencies with the end users I connect with, making it pretty good and better than the competitors.

I would recommend Zoho Analytics to other users depending on the use case. If there are a huge number of end users with significant data-related requirements and if the data volume isn't in billions, then I would highly recommend Zoho Analytics, but if your data is growing exponentially, then performance may need to be considered.

I rate Zoho Analytics 8 out of 10.

I will describe my use cases for Zoho Analytics. In Analytics, I have created a sales dashboard that shows the total accounts count, customer count, deals that are closed-won, deals that are successfully closed-won, and which deals are negotiable. I have created this dashboard so people can perform well and give ratings. I have created many types of dashboards, such as TGL, coffee and brand, and also in SD Fire.

When I have a CRM, I also put the data in an Excel file. If an Excel file limit has 50,000 records of accounts, I import all data into our CRM. This also syncs with Zoho Analytics through a one-time integration. If you provide me the data on an Excel sheet, I can directly import it into our CRM.

What I appreciate most about Zoho Analytics is the pivot table functionality. In the pivot table and scheduler table, if we want data in one report, we can use an SQL query and get data from different modules. For example, if I have two models, Account and Deal, and I want to get Account and Deal data in one report, I can make a report using SQL and provide it to our customers. Zoho Analytics is used to make reports and dashboards according to our client requirements.

AI is also available in our CRM. Whenever I create a report, the AI helps determine which fields and hospitalities are important. AI automatically creates a presentation on Zoho.

In Zoho Analytics, I have improved in building logic based on client requirements. There is a main part of logic, and if we can build our logic according to the client's requirements, then Zoho Analytics becomes very easy to use.

I have been using Zoho Analytics for two year.

The support team from Zoho is very helpful. If you need help with any issue you face, you can directly call them. They can answer via telephone, WhatsApp, or mail. If you cannot understand what the issue is, you can also connect through Zoho Meet, Google, and other platforms.

Positive

I use Zoho Analytics, Zoho Creator, Zoho CRM, Zoho Expense, Zoho Books, and Zoho Inventory. I have used these Zoho modules and have experience with PL/SQL database work.

Regarding pricing for Zoho Analytics, if you have 1,000 plus users, it is beneficial to buy the Zoho One plan. If you use only specific modules such as Finance, Zoho Books, and Zoho Creator, then smaller plans costing 600-700 are available.

Our organization has over 500 users. The Zoho One plan is useful because it provides access to 45-plus modules.

I rate Zoho Analytics 9 out of 10.

I give you a use case from one of my previous clients, a loan mortgage company from the U.S. They're bringing data from a third-party application, Arrive, into Zoho Analytics. Basically, all of the loans are flowing from Arrive to Zoho Analytics, and they have the lead system flowing from Zoho Analytics to Arrive.

They needed a lot of dashboards that can show which agents have made how much progress and which agents have more loans, including successful stages. I created a lot of dashboards for them, including those for client birthdays and other aspects.

I would say the SQL query and the tables in Zoho Analytics are the most valuable features I've found so far. Sometimes I only use Zoho Analytics as a database, not even to show reports. For example, one of my clients, Kimberley, needed dynamic data from Zoho Survey. Zoho Survey doesn't provide options in the response, and they were taking data from Zoho Survey to their front-end website, constantly changing the multi-select choices and matrix choices.

I integrated this with Zoho Analytics because it serves as a database for all of the Zoho applications, allowing me to flow the data of the survey dynamically into their website using APIs.

Based on my experience with different customers, Zoho Analytics has positively impacted their organizations. Most customers come and request specific setups, asking me to create reports because they don't want the hassle of checking things separately. They want to see everything on one screen and apply filters to check pending orders, deliveries, and loans. Most of these customers end up using Zoho Analytics for their projects.

The data visualization features of Zoho Analytics can be improved in terms of decision-making processes. There are many shortcomings in the query language, as it is outdated, and many keywords cannot be used. Additionally, there are many types of reports that cannot be created. There should be an option to input HTML and CSS to create custom reports, not just the predefined ones, which I have faced issues with many times when customers request specific report types.

The collaborative features of Zoho Analytics have faced one issue: they have tried to reduce the sync time with most Zoho applications, but even with CRM, the sync still takes one hour. Customers complain, wanting to see the data in real-time, and the add-on doesn't work well; it only functions for the specific table used for the reports.

One area that could be improved in Zoho Analytics is the one-hour sync; it takes too long to sync within Zoho applications.

The stability and reliability of Zoho Analytics have been good over time. It is stable compared to many other Zoho applications. It's not very buggy, although you might face a bug with the Tabular and Pivot features, such as being unable to sort multiple columns; you can only sort by one column.

Zoho Analytics has shown scalability through many improvements. In the past, you only viewed underlying data, but now you can utilize URL features to redirect users to their records in Zoho CRM or Zoho Desk with just a click, even showing text on URLs without hardcoding them.

I don't often communicate with Zoho Analytics' technical support or customer services. Most of the time, if I reach out, I know they will just waste my time; they typically say, 'Your query is submitted to the department,' and their response often ends up being the same disappointing information.

Based on my personal experience with technical support, I would rate them around six out of ten—definitely not a one.

Neutral

Setting up data sources in Zoho Analytics can get complicated for a new person. If you lack experience with data sources, you might mix things up. Even within Zoho, if you're integrating Zoho CRM, Zoho Books, Zoho Forms, and Zoho Surveys, everything must be linked properly. Many users create separate data sources for each application, unaware that they need to sync them in the same data source.

Each time you add a field in Zoho CRM, you must go to the data source to check, select that field, and sync the database to ensure it appears in Zoho Analytics.

I work with it internally in my company.

I have only used the AI-driven insights feature of Zoho Analytics for a Zoho Books data source once recently. It does its job to predict stats, but sometimes it becomes vague.

I have integrated various sources with Zoho Analytics, even some third parties. That's a good thing because they provide a token-based API where you don't have to write a script; you just need to use the API keys and authentication-based keys, allowing data to flow into the analytics seamlessly at each interval.

You can predict data in Zoho Analytics with a specific type of report and feature designed for that, but I haven't used it much. I mostly create pivot tables and pivot charts, so I haven't utilized that predictive feature extensively.

I don't have much insight into the pricing and licensing of Zoho Analytics. Most customers buy Zoho One, and since it's included in Zoho One, I haven't seen the individual pricing plans.

On a scale of 1-10, I rate Zoho Analytics a 9 out of 10.

The usual use cases for Zoho Analytics that I work with mostly involve handling my customers' data, analyzing it, building dashboards for them, creating analytics tools, and integrating customers' data and their workflow.

I utilize predictive analytics in Zoho Analytics, which has helped in forecasting, especially in finance and running campaigns. We can use previous data to foresee what the new campaign will bring, so the analytics feature is great.

The most valuable feature of Zoho Analytics is the analytics part because it is easy to integrate complex data and build reports on them. The other part is Data Prep, where you can source data from different CRMs and integrate them in Zoho Analytics.

Zoho Analytics' data visualization features have helped me improve decision-making overall by making it easier to draw a story from complex data, backtrack my data, and ensuring accuracy. The SQL feature is great, and building dashboards becomes easier for my clients to understand their data stories.

I find Zoho Analytics' 100+ integrations quite effective in consolidating data from various sources, especially since it's easy if you've used Zoho before. The integrations are great, seamless, and they've added different sources to integrate your data from, so that part needs no major improvement from my side.

Zoho Analytics' collaborative features have fostered data-driven decision-making within my team, especially during marketing campaigns. It's easier to integrate Zoho and Monday.com, which has helped me analyze customer feedback, shape our goals, and check if our targets have been reached.

I have not seen any improvement with Zoho Analytics' AI-driven insights because it has not been accurate. I heard it's in the beta stage, so it's still under development and not there yet.

An area of Zoho Analytics that could be improved is the dashboards, as the user interface can sometimes feel plain. They can try to add more features in the dashboard while keeping the analytics part great.

I have been working with Zoho Analytics for two years.

The stability and reliability of Zoho Analytics are quite good. I have never had a major issue with the CRM as of now.

Regarding scalability, based on my customers' feedback, Zoho Analytics is quite scalable to mid-sized companies, but I have not tried it in large enterprises. It is very scalable for small to medium-sized companies.

I do not often communicate with the technical support of Zoho Analytics now that I've figured out almost everything.

My experience with the technical support of Zoho Analytics is great. They try to help you as much as they can, and I have no issues with them.

Positive

Before Zoho Analytics, I mostly used pure BI for these use cases.

I did participate in the initial setup and deployment of Zoho Analytics, and it was not complex because most of my customers' data were in Zoho Books and CRM. What I had to do was transfer the data to Analytics and then use the analytics tool to analyze it.

As a customer, I have seen a return on investment with Zoho Analytics for my company because that's my main tool. I can see the ROI and the customer feedback has been great. Any time I've integrated customer data using Zoho, I've received great feedback and referrals, and Zoho has gotten me referrals and more customers.

I have never had my customers complain about the pricing of Zoho Analytics, so I think that aspect is sorted well. However, I had some customers preferring Odoo over Zoho, specifically due to the price, as an alternative for small retailers.

I am currently trying to learn Odoo to see what the other customers see in it, so I'm working on that as well.

Most of my customers use Zoho Cloud as their CRM, not any third-party cloud. On a scale of 1-10, I rate Zoho Analytics a 7 out of 10.

I could describe several use cases for Zoho Analytics as we use it for multiple purposes.

The collaborative features in Zoho Analytics have fostered data-driven decision-making within my team and our customers' teams by enabling seamless communication and shared insights.

Zoho Analytics helps to improve the way my organization functions by streamlining our data analysis processes. The main benefits include ease of use and extensive features.

What I appreciate about Zoho Analytics is its intuitive interface and powerful analytical capabilities. The most beneficial features include customizable dashboards and in-depth reporting tools.

I have utilized the AI-driven insights in the analytics provided by Zoho Analytics, and they have been quite helpful. I would assess the impact of these AI-driven insights on strategic initiatives as significantly positive.

I utilize the predictive analytics in Zoho Analytics to enhance our forecasting accuracy.

Regarding integration capabilities, I have found Zoho Analytics' 100+ integrations very effective in consolidating data from various sources.

I would appreciate enhanced features in Zoho Analytics that offer greater customization options.

From the features perspective, I would welcome any additional features that could improve our data analysis capabilities in the future.

I have been working with Zoho Analytics for more than three years.

I have not experienced any downtimes, crashes, or performance issues with Zoho Analytics.

When it comes to the scalability aspect, I find Zoho Analytics scalable as our needs grow.

The initial setup of Zoho Analytics was straightforward and not challenging or complex.

I have seen a positive return on investment with Zoho Analytics, as the benefits outweigh the costs.

My assessment of Zoho Analytics' pricing is quite positive, as I believe it provides good value for the capabilities offered.

I evaluated other options and chose Zoho Analytics because of its robust features and user-friendly interface.

Given my rich experience with Zoho technologies, I can provide advice to other organizations considering Zoho Analytics for their environments based on the advantages I have observed. On a scale of 1-10, I rate Zoho Analytics an 8.

I am an end user of Zoho Analytics as we work in perfumes, specifically in the perfume category, where we deal with a lot of suppliers and clients, and we want to determine whose price is better and if this price is fair in recent history; we use analytics with the help of SQL queries.

Those are my main use cases for Zoho Analytics.

The most valuable aspects of Zoho Analytics are its capabilities to perform almost every action in Excel, Power BI, and SQL, and it can act as a database management system, so all three functionalities work fine, and it is not that costly.

It's cost-effective, of course.

While the decision-making for my organization comes from our side, Zoho Analytics helps with the visual display, and it helps us to easily understand what is happening with the products and prices in recent history; visually, it's appealing, allowing us to make simpler or easier decisions based on the visual representation.

I didn't like the AI-driven insights from Zoho Analytics because most of the time, it gets wrong data and wrong results as output, so I don't usually use the AI features from Zoho Analytics and feel that it's not ready yet.

I would like them to improve the AI capabilities to let it learn more, as the Ask Zia AI chatbots and AI tools that bring automated reports currently do not make sense since the reports aren't any good; most of the time, 90% of the AI-generated reports make no sense for us.

I didn't understand the collaborative features of Zoho Analytics so far.

In my opinion, the API feature from Zoho Analytics needs significant improvement, as it's quite hard to connect with Google Sheets or other websites; also, data backup options were not reliable, as I found that not all my data were available in the backup. These limitations show the need for improvements.

I have been working with Zoho Analytics for one and a half years to two years.

Although sometimes the charts may show unstable values when data limits exceed, overall, Zoho Analytics works fine with about 95% accuracy.

Generally, Zoho Analytics is very stable, despite the issue that only 40% or less of the SQL queries work.

The scalability of Zoho Analytics is good, as the adaptability is easy without many hard points around it.

Zoho Analytics can easily adapt to our needs when they grow, and you don't need much knowledge to adapt it; even basic Excel knowledge is sufficient.

Rating the technical support from Zoho Analytics depends on who picks the call, as someone knowledgeable can solve our problems quickly, while someone with limited knowledge can extend our wait time, so I would say it's a range of five to six.

Neutral

Before we chose Zoho Analytics, we were trying different analytical tools, and while there may have been better software than Zoho Analytics, the costs for those were too high, making Zoho Analytics the most optimal variant for us.

I participated in the initial setup of Zoho Analytics.

The deployment process was easier at the beginning, but we struggled with certain areas like visual representation, where the support from the Zoho Analytics team was helpful in creating reports.

Overall, the positive benefits from working with Zoho Analytics have been significant; before using it, our business mainly focused on wholesale, retail, and e-commerce in the UK market, particularly selling perfumes, where we didn't prioritize data analytics, but after incorporating Zoho Analytics, now all our decisions come from its reviews.

I don't recall using predictive analytics in Zoho Analytics. That's another area for improvement.

On a scale of one to ten, I rate Zoho Analytics a seven out of ten.