Zoho Analytics Reviews

I'm using Zoho Analytics to connect with Zoho SalesIQ, Zoho People, Zoho CRM, and Zoho Desk. 

So within CRM, I get service, revenue, activities reports, and all other stuff created inside the analytics.

There is room for improvement related to the formulas because I'm really struggling with the formulas.

At the backend. Even though formulas are correct, values are showing continuous errors. I've already submitted three to four tickets to the Zoho support team related to this issue.

Another area of improvement is support. The support for Zoho Analytics is pathetic. 

I have been using Zoho Analytics for seven years. I use the latest version. 

I would rate the stability a nine out of ten. 

I would rate the scalability an eight out of ten. We have 17 users in Zoho One. But some of them do not require Zoho Analytics.

I created a lot of reports inside the Analytics, I installed widgets inside their CRM or the other applicator. So, all the reports they are grabbing from analytics itself.

The customer service and support could do a better job. Whenever I call the support team or ask for support, they transfer my call to Zoho One Support.

So, again, Zoho One Support makes me wait in the waiting room. After that, they reply that they'll transfer me to the Zoho Analytics support team. Within the Zoho Analytics support team, I'm not getting proper answers and solutions for the things I'm looking for.

And in the last case, I was looking to implement a percentage formula. From my side, the formula is correct. And I was not getting the actual results so whenever I try to connect with the backend support team, that issue needs to be resolved through screen share or something else. Because that resolution needed to be implemented or roll it out to my whole team.

Neutral

The initial setup is straightforward. 

The pricing is okay. It is fair compared to the market. At this moment, I am using Zoho finance suite, so it's okay.

Overall, I would rate the solution a nine out of ten. I just need to get correct reports and correct things from the backend. 

We use the product for two things. We use it for business intelligence and creating dashboards. We also use it as an auxiliary table because sometimes we want it to connect with Microsoft Power BI. We extract information from Zoho CRM, insert it as a table in Zoho Analytics, and connect it with other business intelligence tools.

The ability to create tables to connect with different applications is valuable for us. Being able to integrate data from different applications is also important to us. We connect data from Zoho CRM and from Zoho Campaigns at the same time. It's pretty easy to use. The solution’s queries are so fast that we use it to provide information to our widgets in Zoho CRM. It's a very strong analytics tool.

The navigation on the interface is not intuitive. The product must improve its interface.

I have been using the solution for a couple of years.

The product is very stable. We've been using the tool for a lot of different projects, and we've never had any problems with it. The solution’s connection is very strong.

Two different types of users are using the solution in our organization, the viewers and the users. The viewers include more than 500 managers and executives who view the information. There are 20 to 30 users who create dashboards and reports on the product.

The initial setup is not so easy. An expert explained to me how it works, where the tables are, and how to create a new table. It can take some time to really understand the solution. If someone’s coming from a business intelligence scenario, and are used to working with Power BI or other analytics tools, maybe it would be easier. I had some previous experience using Google Data Studio and Power BI, but I still had some difficulties in the beginning.

I have used the product less than Zoho CRM and Zoho Campaigns. I would recommend the solution. The tool’s ability to connect to different data sources even outside the Zoho universe is great. If someone has any knowledge of data integration, I would advise them to start using the solution for sure. We have been using the tool more than what is expected of an analytics tool. We are using it as a tool to connect to other tools. Overall, I rate the product a ten out of ten.

The solution's requirement comes from the CEO, CTO, or executive labour department and the company's health. It integrates the least convergent, the marketing, and the operation; you can integrate everything. We have different licenses, so with the help of the solution, we can integrate them into one. Like, a dashboard with a password then of the CTO. It surpassed the scalability of the porting managers on the operation side because it is a dashboard.

The data source is the most valuable feature as it can perform any function.

The query language is complex, but it's complex, like, in MSSQL.

The approach should be the same in secret and regular secret commands. It's a trusted period language. We have a data source from a data source.

They have a script to introduce some different sources. Still, they could provide more templates so you can quickly adapt to the query command, for example, query command. To teach the users because if you're going to have a data analysis, the query should be easier to code—the same task.

The hourly pricing needs improvement.

I have been using the solution for two years.

It is a stable solution. I rate it nine out of ten.

It is a scalable solution. I rate it nine out of ten. Less than ten users are using the solution at the moment.

We use the premium support of Zoho.

Neutral

The initial setup is easy.

For one license the pricing is about $35 a user.

I recommend using this solution as it helps in controlling your business. It would be all your and managers and supervisors because the work of these advisers and managers has to give you input if you are the CTO or CEO. Zoho analytics helps in communication and it is the future.

I rate the solution an eight out of ten.

We moved the data from Zoho Creator to Zoho Analytics and created reports. 

The tool needs to improve analysis and add more features. 

We used the solution to work on one project. 

I would rate the product a seven out of ten. 

My company has 18-20 users for the product. 

The tool's setup is easy and it is deployed on the cloud. 

I would rate the solution a seven out of ten. 

I mainly use it to visualize data related to the education sector. Our company is giving service to a university. They have around five users, but they are using it as consumers. They don't analyze. I analyze, and I publish a dashboard, and they consume the dashboard.

It is available only on the cloud. Zoho provides the service as Software-as-a-Service, and there is no desktop application.

Something very useful in Zoho is the integration between Zoho Analytics and other applications produced by Zoho. They have multiple applications that I can use, such as Zoho Creator and Zoho DataPrep. Zoho DataPrep is for data preparation and cleansing, and there is a very tight integration between Zoho DataPrep and Zoho Analytics, and Zoho Creator and Zoho Analytics. This integration helped me a lot in many projects in which I needed to use three products from Zoho; Zoho Creator, Zoho DataPrep, and Zoho Analytics.

What I like the most is the flexibility of creating dashboards. I don't need to have a desktop application. I can do it on the web as a Software-as-a-Service. It is fully web-based.

I also like the way it integrates with APIs and external sources, just like Tableau. I also like multiple or a variety of visualizations that they have. They are constantly providing more visualizations. 

I like the way I can share dashboards and embed dashboards. I normally use embedding. So, I create a dashboard, and I embed it into specific websites. Sharing of the dashboard is seamless, and it is easier than any other visualization platform, even Tableau.

I like their technical support. They are very responsive.

They should provide white labeling with a cheaper option. I know they have a white labeling feature in which I can white label Zoho Analytics with my company theme, logo, and URL, but it seems a little expensive. If they can make it cheaper, it would be great. The same is applicable to Tableau.

Some APIs are not available for connecting to external data. Tableau provides a bigger variety of external data sources that I can connect to than Zoho. I want Zoho to allow for more connectivity to external data, like Tableau, so that we can connect to more data sources.

I have been using this solution for four years.

Their support is excellent, and they are very responsive.

It is seamless because I don't need to deploy anything. It is a Software-as-a-Service, so Zoho provides me with an account, and I use it as a Software-as-a-Service. I don't need to deploy anything.

It is very reasonable, and it gives me a good return on investment. Compared to other tools, it is the best choice in terms of pricing.

I would rate it a nine out of 10.

We can create advanced-level reports with the tool. We can get data from different Zoho applications and also from other third-party applications. We can create schedules for syncing data from third parties to Zoho Analytics. We can also use table queries for getting data from more than one table. 

We use Zoho CRM and Zoho Analytics helps us to check reports on a daily monthly or yearly basis. 

I like the solution's Query Table feature which helps me write SQL queries. We can get data from different tables and then use it to create reports. 

I would like to add data directly to Zoho Analytics. 

I have been working with the product for one year. 

The tool is stable. 

I would rate the solution's scalability a seven out of ten. 

We have deployed the product on the cloud. 

Zoho Analytics is a good investment. 

The tool's pricing is similar to other Zoho applications and is affordable. 

I would rate the solution an eight out of ten. 

I am working for an agribusiness holding with two sawmill facilities and over one million hectares of forest. We are also responsible for sustainable forestry management of the area.

The business was started in Brazil in 2016. The estimated processing capacity of each facility is 45,000 m3/year of timber and 10,000 m3 of the finished product. The holding office is in São Paulo, while the facilities are in Acre. The investors are mainly from Europe, while the main customers are from the USA and China. The forecast is that four more facilities will start to operate in the next four years.

I work at home in São Paulo and Deepdive is a small company owned by my husband and myself.

Zoho provides accurate and up to date commercial dashboards and reports that are presented to shareholders and potential investors.

It produces follow-up reports with flags and insights to improve operational performance, which is followed by the COO and managers. These reports are also presented to the board.

Once our reports are updated, we plan to increase the number of reports being presented in order to give more accurate forecasts. These are modeled based on the data that is being collected.

It is easy to import and set up the database.

The database is handled in a very intelligent way. The variety of reports, tables, and dashboards that are automatically generated and ready to use are applicable to many different demands. It saves a lot of time and allows the business analyst to focus on content and insights.

Ask Zia is a great feature that I use to quickly decide what improvements I need to make in order to present the data that I want to show. Zia has become a very friendly coworker.

There should be a hierarchical structure among the filters so that when applying the main ones, they will cover all of the objects in the dashboard. The filter should also be applied to the labels as opposed to only the data.

There should be more types of graphics available for use in the reports.

You should be able to combine graphics, especially for presenting modeling and statistical evaluations. For the same reason, more scientific and statistical formulas should be available.

It should be used to customize and configure graphics.

There need to be more models of widgets. At a minimum, it should be possible to have two data columns in the same widget.

I have been using Zoho Reports for three weeks.

Previously, I built reports using Excel, plus VBA or SQL.

I just finished the free evaluation period that was provided by Zoho. I am planning to try Google Data Studio once Deepdive has a G Suite account.

Zoho is very easy to interact with and you may not have the desire to try other solutions, but I recommend that you do.

The artificial intelligence capabilities that Zoho Analytics provides gives customers excellent insights into their business. It provides insights into leads, information about the team and about various sales activities. 

The graphical representations in the form of charts is excellent. The portal offers flexibility where a customer can summarize reports based on their requirements.

A higher degree of artificial intelligence could be included in this solution. The data and overall insights could be improved. 

We have been using this solution for four years. 

This solution is good for small, medium or large companies. It is suitable for users of all levels and can provide insights for all departments. 

The customer support team for this solution are knowledgable. I would rate them an eight out of ten. 

Positive

We use our own technical team for deployment and the setup is straight forward. We can access the solution through Excel using laptops iPads, desktops and phones.

The time it takes to deploy Zoho depends on the use case. It ranges from two days to six months. 

This solution is reasonable as far as pricing is concerned.

Zoho Analytics is a robust solution that is easy to use. The kind of features they provided in the winter release last year was excellent. It's user friendly and dynamic dynamic.

I would rate this solution a nine out of ten.