SS&C Blue Prism Reviews

My main use case for SS&C Blue Prism is to automate repetitive tasks which do not require human intervention. We primarily use it to automate repetitive tasks which do not require human intervention. A few HR processes have already been automated. A couple of accounting functionalities are in the process of automation. Once completed, it will be able to handle this task without any hassle. We are offering our clients the option to include this in their own processes, and talks for this are in the finalizing stages.

A quick specific example of a task I have automated with SS&C Blue Prism is that it can very easily handle a large amount of data. There have been instances when more than 10,000 lines of customer data were processed overnight as bots divided work among themselves. Also, since it can handle emails as well, we do not need to worry about manually doing it later on to share the logs and results.

The best features SS&C Blue Prism offers include powerful automation, easy-to-use process flow, and excellent integration capabilities. Data manipulation and handling is very easy and user-friendly. It is very secure, especially in handling sensitive data such as credentials.

One of my favorite features of SS&C Blue Prism that stands out is its seamless integration with various systems. This includes features such as load balancing, encryption, audit, and spying modes. The capability proves to be a significant advantage when automating tasks across different applications and platforms, which saves a lot of time.

The email handling feature is spot-on, and we are able to automate these tasks easily, saving a lot of time.

SS&C Blue Prism has positively impacted my organization as it can easily handle a large amount of data, being very scalable. It also saves time through automation of email. It saved a considerable amount of time, more than 5,000 hours of manual work so far. It saved a considerable amount of money as well. The costing metrics will improve largely. It also requires very little coding. Instead of hiring new people trained in a specific tool, we were able to manage this with the existing workforce with a few weekend classes.

To improve SS&C Blue Prism, I think the costing is on the higher side, especially for small organizations working on a tight budget. Object recognition could use a little bit of improvement. It is almost there, but if we could do away with almost any need for coding, it will be a great tool and easy to use for everyone.

In terms of improvements for SS&C Blue Prism, it would be beneficial if more tutorials and videos were posted online. Being updated on the new features would be great to make it very easy to use for any person.

I have been using SS&C Blue Prism for the past five years.

SS&C Blue Prism is stable as it can handle a large number of data, so it is very stable. No downtime, no lagging.

The scalability of SS&C Blue Prism is excellent as it can very easily handle a large amount of data, processing it. An instance when more than 10,000 lines of customer data were processed overnight as bots divided work among themselves demonstrates this capability. We saved time and cost through automation.

The customer support for SS&C Blue Prism is brilliant. They are very proactive and responsive.

Positive

I previously used the UiPath Enterprise RPA platform. It is a good tool but open-source, so it has a bit of limitation, but not that much. I would rate both products at par almost, but SS&C Blue Prism is more popular and famous as of now. It is very easy to be embraced by any team. It saves a lot of cost through automation and time. It is very easy to use, with almost no code needed to use it. That is why we switched from UiPath to SS&C Blue Prism.

It saved a considerable amount of time, more than 5,000 hours of manual work. It saved a lot of money, with 50 to 60% of our cost saved, especially through automation.

Regarding return on investment, it is easy to handle and automate, saving time and money in a significant manner, especially through automation.

Overall, my experience with pricing, setup cost, and licensing is that for large organizations and medium organizations, it is very cost-effective. But I feel for small organizations, it might not be that affordable. It might be way out of their reach, especially when it comes to budgeting.

Before choosing SS&C Blue Prism, I evaluated other options such as Unified Functional Testing.

People new to automation will find it a bit tedious at the beginning because object recognition methods will take a while to catch on.

I would rate SS&C Blue Prism a nine out of ten. I did not give it a ten because it is easy to handle and automate. It saves time and money in a significant manner. It also requires less coding, so instead of hiring new people trained in a specific tool, we were able to manage this with the existing workforce with a few weekend classes. It is very scalable.

My advice to others looking into using SS&C Blue Prism is that it is very scalable. It can handle a large amount of data. It can handle emails as well, so users do not have to worry about manually doing it later on to share the logs and results. Although people new to automation will find it a bit tedious at the beginning because the object recognition method will take a while to catch on, everything falls into place eventually.

If you are looking for a great tool to automate your repetitive tasks that are time-consuming and costly, then SS&C Blue Prism is the solution. It saves time and cost. My overall rating for this product is nine out of ten.

My main use case for SS&C Blue Prism includes that it helped a lot in storing critical information from emails in a standardized data set that allows our supply chain team to utilize the information swiftly and act accordingly. It saved a lot of time in communication and focused on more effective communication that helped us honor customer service agreements and increase our customer satisfaction.

In a specific example of how SS&C Blue Prism helped with storing email information and improving communication, while working in last-mile, appointment-based supply chain deliveries to high-end customers, it was very critical that our company honors the appointments given to increase customer satisfaction and support sales. Since the appointments are spread through the day with limited manpower, we usually missed the appointments and spent a lot of time rescheduling and then further delaying existing appointments and future appointments. With automating email communication, we were able to store the information and communicate with the concerned supply chain team so that they could take action simultaneously and optimize supply chain operations and customer satisfaction.

We also use SS&C Blue Prism for auto-reply to emails tailored to each email so that it does not feel robotic or generalized.

In my opinion, the best features SS&C Blue Prism offers are that it is very effective. It offers a free trial and premium integration. It also offers workflow creation which is simple and easy. The flow structure is easy to read and can be directly used in presentations to customers and management. Additionally, it includes auto-reply to emails tailored to each email so that it does not feel robotic or generalized. Storing information from emails in a standardized data set is another great feature. The user interface is very intuitive and user-friendly.

The user interface of SS&C Blue Prism is very intuitive and user-friendly, making it very easy to use all the features. It can be used by any kind of tech-savvy personnel.

SS&C Blue Prism has positively impacted our organization as we were able to save at least $10,000 USD per quarter by improving communication to optimize supply chain operations. It also saves two manpower per year by automating email communication.

SS&C Blue Prism can be improved because it has no trial software, which meant I could not learn it in my spare time without a PG-2 approved and paid license. This delayed my learning and led me to pursue UiPath instead, which has a community free edition that is very powerful.

Additional needed improvements for SS&C Blue Prism include that if you have not been strict with yourself in planning and laying out your process flow, it can get very messy very quickly. More forethought is needed to create a workflow compared to competitors.

Positive

I have seen a return on investment with SS&C Blue Prism, specifically massive time savings of one hour per person per week in HR and finance internally. All new joiners have had to have new SS&C Blue Prism licenses, which are a bit expensive. Additionally, I have noticed savings in time, especially on improved collaboration and quickly scaling.

My experience with the pricing, setup cost, and licensing of SS&C Blue Prism is that the licensing cost can be a bit expensive compared to its competitors, but the setup was straightforward and easy.

My advice to others looking into using SS&C Blue Prism is that it is easy to use. SS&C Blue Prism has an amazing user-friendly interface which is very easy to use if you have prior experience working with RPA. It becomes a mess if you have too many ongoing projects, but it is quite good for people who are new to the industry. I would rate this product an 8 out of 10.

I have been using SS&C Blue Prism for the past five years.

Typically, I use SS&C Blue Prism to help store critical information from emails in a standardized data set that allows my supply chain team to utilize the information swiftly and act accordingly. This has saved a considerable amount of time in communication and created more effective communication that helped to honor customer service agreements and increased customer satisfaction in my organization.

While working in last-mile appointment-based supply chain deliveries to high-end customers, SS&C Blue Prism is critical because it allows my company to honor the appointments given to increase customer satisfaction and support sales. Since the appointments are spread throughout the day with limited manpower, we usually miss the appointment and spend a lot of time rescheduling and further delaying existing and future appointments. By automating email communication, we store the information and communicate with the concerned supply chain team so that they can take action simultaneously, optimizing supply chain operations and customer satisfaction.

The best features SS&C Blue Prism offers include storing information from emails in a standard data set, auto-reply to emails tailored to the email so that it does not feel robotic or generalized, simple and easy workflow creation, and a flow structure that is easy to read and can be directly used in presentations to customers and management.

Additionally, performing repetitive tasks through automation, which would take a lot of time to do manually, has been excellent with SS&C Blue Prism, especially saving a considerable amount of time, along with rule-based digital and basic tasks.

I have been able to save between twenty to thirty thousand USD per quarter with SS&C Blue Prism by improving communication to optimize supply chain operations, and I have saved two manpower positions per year by automating email communication.

In terms of improvements for SS&C Blue Prism, I think the user interface for multiple projects should be improved, adding more preset automations would be beneficial, and making it less costly, especially for small organizations or those working with a tight budget, would be advantageous.

One additional concern is that SS&C Blue Prism has no free trial software, which means I could not learn it in my spare time without the Fujitsu-approved and paid license.

I have been working with SS&C Blue Prism for the past five years and eight months.

SS&C Blue Prism has been very reliable and stable, with no downtime noticed.

SS&C Blue Prism is very scalable, handling my organization's growth and increased demand very well.

I have reached out to customer support a few times, and they have been responsive and proactive. I would rate the customer support of SS&C Blue Prism nine out of ten.

Positive

I previously used UiPath and Appian's RPA platform.

Regarding pricing, setup cost, and licensing, for my organization and other large or mid-size companies, I find SS&C Blue Prism to be suitable. However, for a small organization working with a tight budget, it might be a bit more expensive, so the price should be lowered to facilitate small organizations.

Before choosing SS&C Blue Prism, I evaluated Microsoft 365 Business as an option.

On a scale of one to ten, I would rate SS&C Blue Prism an eight.

The reason I deducted those two points for SS&C Blue Prism is due to the cost, as it could be a bit more cost-effective and friendly, especially for small organizations. I chose an eight because it helps with process flow and is very easy for a non-technical person to understand, allowing project managers to simply view the flow and grasp the process using standardized icons that are easily distinguishable, in contrast to other tools in the same category, which can be more complex from merely observing them.

To others looking into using SS&C Blue Prism, I recommend it as it offers incredibly simple and vastly complex automation that can also be somewhat cost-effective, especially for mid to large enterprises. It saves massive amounts of time, one hour per person per week in HR and finance internally. Through automation, I have been able to reduce errors and save time and cost, so it is a must-have tool in any organization that employs remote workers, as it is accessible from a web browser.

SS&C Blue Prism is also beneficial for organizations needing to quickly outsource part of their process automation without having to purchase additional software licenses and requirements. My overall rating for SS&C Blue Prism is eight out of ten.

SS&C Blue Prism is used for all automation cases and process automation. For example, in claims handling and pricing processes in the insurance company, we have automated the process for extracting data from multiple systems and putting this into one system.

Writing the workflow and defining the conditions is what I most appreciate about SS&C Blue Prism. We prefer SS&C Blue Prism because we can define the workflow and conditions in detail. We can write all the possible scenarios, and we can also specify what we expect the bot to do if none of the scenarios match.

It requires extensive knowledge if somebody wants to work on SS&C Blue Prism, compared to other tools. The downside is you need to be very aware of the tool. You need to know how to write the workflow and have a detailed understanding of SS&C Blue Prism. It takes more time to learn compared to other tools in the market which are more user-friendly.

I have been using it for close to five years, though not on a daily basis.

It requires maintenance. You need to monitor the servers and all the running bots for any errors. It needs a team to handle SS&C Blue Prism automation once it has been developed.

We have a different team who handles SS&C Blue Prism operations, monitoring the daily bots to ensure they are running properly. It's not a case where you develop a use case and then don't need to look into it once deployed. Continuous monitoring is required.

It is scalable from the solution perspective. Sometimes you need to upgrade your server if you have many bots, but otherwise, it maintains good scalability.

We occasionally write emails to them if we're unable to understand some log files or error messages. Generally, we are able to handle the errors ourselves, but we contact them when necessary.

They are very responsive. We have never experienced a case where we sent a message to the support team and didn't receive a reply. They provide very detailed responses that enable us to handle any issues effectively.

Positive

The initial setup takes within a week to complete.

Two to three persons should be sufficient for implementation.

We also considered UIPath. For very detailed processes with many different cases and complex requirements, I would recommend SS&C Blue Prism. However, for simpler automation processes, UIPath might be more suitable.

This review rates SS&C Blue Prism at 8 out of 10. We use it with an on-premises deployment model through Amazon Web Services (AWS).

My main use case for SS&C Blue Prism is that I have worked for three clients in finance and customer service-based robots. I have worked for BFSI clients and have built around 30 robots in Enterprise SS&C Blue Prism and around three robots in Desktop SS&C Blue Prism. I have experience using different versions of SS&C Blue Prism from 4.2 to 7.3, including version upgrades. I have also imported various objects provided by Digital Exchange and built use cases for using Work HQ and Agentic AI, which provides Agentic AI solutions. Additionally, I have built a solution using AI Gateway.

For example, I built a reconciliation process for one of the European BFSI clients. In that reconciliation, there is banking data present on a website. We have to download that data, extract data from different sources, perform computations in Excel with some logic and formulas, and reconcile the data to provide a report to the customer. I have also worked on Citrix-based automation, automating highly secured applications in a Citrix environment using surface automation. I have developed some 24/7 robots for critical incidents, such as detecting hacker activities, where alarms are generated.

I would like to add that I have recently used Desktop automation where I developed three robots for a BFSI-based European client, which involved automating a mainframe application.

The best feature of SS&C Blue Prism is that it is a flow-based automation tool consisting of processes and objects, with processes used for developing workflows and objects designed for building reusable components. The object interacts with your applications via Application Modeler, making it best suited for large-scale unattended automation, with strong security features such as role-based access management and credential management. It is particularly effective for BFSI and healthcare industries and is stable for long-running processes, providing different interaction modes such as browser mode, region mode, Java mode, SAP mode, and UI mode. Its architecture includes a resource machine, interactive client, application server, and DB server, allowing controlled access based on user roles to ensure proper functioning. You can develop objects in a flow that consists of various stages, dragging and dropping them as needed, and different stages provided by SS&C Blue Prism can be supplemented with coding in languages such as .NET or C#. One notable feature is the detailed logging, allowing logs to be enabled, disabled, or set to error-only mode based on development phases, which aids in memory management.

I rely most on the flow-based automation as it is easy to understand and aligns with actual business flows, simplifying automation definition. The variety of automation modes is also highly useful. However, I wish the Desktop automation had features that allow defining dropdown values in input stages, as this has required us to recreate automation in other forms, such as using radio buttons instead.

Feature-wise, I appreciate that SS&C Blue Prism is introducing Work HQ, providing Agentic AI solutions, and features such as SS&C Blue Prism Decipher, alongside a vast Digital Exchange resource pool and an effective customer support service. They are quick to respond to any doubts, providing proper solutions and raising unresolved issues as bugs for future versions, demonstrating a commitment to continuous improvement.

I would say the impact of SS&C Blue Prism on my organization is very effective. My organization is a service provider for a European client, and I have worked on that project for around seven years, with additional projects for two more years for different European-based clients. These clients have strong belief in SS&C Blue Prism capabilities and our team's abilities. We have converted manual processes into RPA processes, leading to significant time, money, and quality savings. For example, one client conducts fraud analysis, and the bots we developed in SS&C Blue Prism have saved considerable time, helping to prevent fraud and criminal activities.

The metrics reflect considerable improvements, such as processing 70,000 invoices where previously a human took 15 minutes per invoice, while the robot performs it in two to three minutes. This translates to significant time and cost savings, as the robots saved the equivalent cost of around 30 human efforts across 250 robots in total.

Regarding improvements, I perceive that the Desktop automation needs enhancements, especially in input stages for dropdown options. Additionally, getting started with SS&C Blue Prism development requires more expertise, and it is slower compared to other RPA tools, indicating potential for improvement in development speed and the new Work HQ and AI capabilities still being in the developmental stage may require more use to gain confidence.

I think there could be more certifications available for SS&C Blue Prism, as some older certifications have been replaced. SS&C Blue Prism University is highly useful, providing learning resources, and I recommend suggestions for a clear learning path for new users.

I have nine years of experience in RPA development, with that experience majorly in SS&C Blue Prism.

In my experience, SS&C Blue Prism is stable, with downtime largely limited to maintenance such as version upgrades, requiring only about one to two hours, and typically without frequent issues, with timely support responses to any challenges we face.

SS&C Blue Prism handles scalability well, accommodating increasing workloads and additional robots efficiently, with customer support being responsive and helpful, including options for raising support tickets for quicker resolutions.

They are quick to respond to any doubts, providing proper solutions and raising unresolved issues as bugs for future versions, demonstrating a commitment to continuous improvement.

Our team manages security and compliance by storing data for five years, archiving logs older than seven days while maintaining backups, and implementing strict logging practices. We use Credential Manager for secure storage of credentials, limiting access based on defined rules for user environments.

Before SS&C Blue Prism, I used WorkFusion and trained in UiPath; I find SS&C Blue Prism advantageous in areas such as security for unattended automation and its suitability for BFSI and long-running processes.

In my organization, SS&C Blue Prism is deployed on-premises, utilizing virtual servers for the entire setup.

Our team manages security and compliance by storing data for five years, archiving logs older than seven days while maintaining backups, and implementing strict logging practices. We use Credential Manager for secure storage of credentials, limiting access based on defined rules for user environments.

For training new users or developers on SS&C Blue Prism, we recommend SS&C Blue Prism University courses and provide knowledge transition from senior developers. We offer practical demonstrations and share internal project documents based on our experience.

The return on investment with SS&C Blue Prism is notable, particularly with the reduction in processing times for invoices and movement of employees to more strategic tasks, aided by the effective fraud detection capabilities that have pleased clients.

License management is managed by our project manager and marketing manager, who interact directly with SS&C Blue Prism for renewal processes and acquiring licenses for different environments to prevent any service disruptions for clients.

As a developer, I do not handle pricing or licensing directly, but my organization benefits from a strategic partnership with SS&C Blue Prism that facilitates supportive conditions and assistance for licensing and feature introductions, streamlining the upgrade process.

I would rate SS&C Blue Prism a nine out of ten.

I assign a nine because there is room for improvement, particularly in AI and ML capabilities and related newer features such as Work HQ, which could benefit from more widespread use.

We monitor the health of our SS&C Blue Prism robots using an internally developed health monitoring robot that checks resource machine health and reports any issues. We extract data about processes executed, scanning for exceptions to alert human controllers when necessary.

In my organization, we utilize MS SQL databases with SS&C Blue Prism, as well as support for Oracle DB. SS&C Blue Prism also facilitates REST API integration, enhancing compatibility with other applications.

My main use case for SS&C Blue Prism is to automate end-to-end processes. I use SS&C Blue Prism Cloud to automate end-to-end processes, and with it, I can quickly scale up or down according to my business needs. Currently, the scope of my use includes the automation of the following processes: data migration from existing legacy systems, capturing and structuring data from incoming requests, information aggregation from various sources, pre-processing input documents using algorithms, passing processed information and documents on to downstream activities and applications, and monitoring compliance and performance standards as per regulatory guidelines.

A specific example of one process I have automated recently using SS&C Blue Prism is in project management, HR, and finance, where it helps save on average one hour per week in HR and finance. I also use it to verify invoices and use OCR to scrape printed documents into an Excel format. This task would usually be done by hand and would be time-consuming as well as tedious, but SS&C Blue Prism's capability allows for human intervention where necessary. It also integrates most of the tools and most of the processes, hence saving time and reducing human error.

SS&C Blue Prism has positively impacted my organization as the process flow is very easy for a non-technical person to understand. For example, if a project manager wanted to see progress on automation, that manager could simply look at the flow and understand the process. It uses standard flow diagram icons that are easily distinguishable. This is in contrast to other tools like UiPath, which can be more complex from merely glancing at it.

There are massive time savings with SS&C Blue Prism. Saving one hour per person per week in various departments like HR and finance internally is great. All new joiners have had to have new SS&C Blue Prism licenses, which are a bit expensive. This is one of my dislikes.

I can tell you that through the automation of tedious and time-consuming processes, I have been able to save one hour per person per week compared to my previous tool, which was UiPath Enterprise RPA platform.

The best features SS&C Blue Prism offers, in my opinion, are its scaling, flexibility, and also the AI and automation.

SS&C Blue Prism's flexibility is very helpful as it is easy to use. It can be used by everyone, so it is highly adopted in my organization. When it comes to automation, it helps to automate most of the tedious processes in my organization, saving time and cost, so it is a very helpful tool.

SS&C Blue Prism also has a very intuitive and powerful user-friendly interface.

SS&C Blue Prism can be improved as it has no free trial software, which meant I could not learn it in my spare time. Also, the software looks like Windows 98 compared to other sleeker and newer software such as UiPath. If you have not been strict with yourself in learning and laying out your process flow, it can get very messy very quickly.

Regarding needed improvements, the training is seamless, and the customer support has been there to support me. The integration with other tools is not as seamless as it could be. The reporting and user interface are very user-friendly, and I have no problem with those aspects.

My experience with pricing, setup cost, and licensing is that the licensing can be a little bit expensive compared to other alternatives such as UiPath RPA. The setup becomes easy and seamless when I have undergone the learning curve.

I have seen a return on investment with improved performance and work efficiency. I have more time to work on meaningful tasks since automation has been very helpful in automating repetitive and time-consuming tasks. It is scalable to the entire team and department, which reduces workloads.

Regarding my main use case, SS&C Blue Prism is working on its own AI and machine learning. However, SS&C Blue Prism's existing integration with Google Cloud, Amazon, and Microsoft AI is incredibly potent.

My advice to others looking into using SS&C Blue Prism is that if you need to save time through automations, especially when automating repetitive and time-consuming tasks, reduce human errors, and save on cost, then SS&C Blue Prism is the right tool for your organization.

I have additional thoughts about SS&C Blue Prism as it has been a great tool and a game-changer. It improves my performance and work efficiency. It has been very scalable to the entire team and department. It has enabled me to complete more tasks and projects on time thanks to the automation capability of SS&C Blue Prism. I have given this product a rating of eight out of ten.

My main use case for SS&C Blue Prism is to automate repeated tasks which don't require human intervention and to save time and cost through automation. A few HR processes have already been automated. A couple of accounting functionalities are in the process of automation. Once done, it will be able to handle this task without any hassle. We are offering clients the opportunity to include this in their own processes as well, and talks for this are in the finalizing stage.

The best features SS&C Blue Prism offers are that data manipulation and handling is very easy and user-friendly. Email handling is excellent, and we are able to automate this task easily. It is considerably secure in handling sensitive data credentials.

SS&C Blue Prism has positively impacted my organization as it has saved a considerable amount of time, more than 5,000 hours of manual work so far. It has saved a considerable amount of money as well. If their costing improves, this metric will improve largely for all organizations. It requires very little coding, so instead of hiring new people trained in a specific tool, we are able to manage this with the existing workforce with a few weekend classes. This approach is very manageable.

People new to automation will find it a bit tedious at the beginning because object recognition methods will take a while to catch on. Pricing for SS&C Blue Prism will need improvement for larger market capture.

SS&C Blue Prism can be improved in that costing is on the higher side, especially for organizations working under a tight budget. Object recognition could use improvement. It is almost there, but if we could do away with almost any need for coding, it will be great, especially for those who are less tech-savvy.

The documentation for SS&C Blue Prism is adequate, but tutorials and online videos would be beneficial if added.

The only other improvements needed for SS&C Blue Prism that I haven't mentioned yet is that costing is higher and object recognition work may need time to be hands-on.

I have been using SS&C Blue Prism for the past five years.

SS&C Blue Prism is very stable. I have not experienced any downtime or lagging.

SS&C Blue Prism's scalability is excellent as it can easily handle a large amount of data. It grows with my organization's needs and is very scalable.

My experience with SS&C Blue Prism's customer support is that the support is good and with time, online support in other forums is becoming available as well.

Previously, we were using UiPath Enterprise RPA platform. The reason why we switched, despite UiPath being a good tool, was that it is open source, so it has some limitations. However, SS&C Blue Prism is more popular and famous as of now. Our team took that into consideration before making the final decision. It is also very easy to use with minimal coding. Additionally, it automates a lot and is easy to handle, saving time and money. Those factors were another big plus. That is why we decided to switch from UiPath to SS&C Blue Prism.

My experience with SS&C Blue Prism's pricing, setup cost, and licensing is that the cost can be high, especially for organizations working under a tight budget, so the price could be more pocket-friendly and user-friendly. The setup is fairly simple. If you could do away with the coding, it would be perfect.

I have seen a return on investment with SS&C Blue Prism as it has saved us money and time through automation.

My experience with SS&C Blue Prism's pricing, setup cost, and licensing is that the cost can be high, especially for organizations working under a tight budget, so the price could be more pocket-friendly and user-friendly. The setup is fairly simple. If you could do away with the coding, it would be perfect.

Before choosing SS&C Blue Prism, I evaluated other options such as Micro Focus LoadRunner.

I calculated the 5,000 hours saved through SS&C Blue Prism by doing a consideration and comparison between our previous tool, which was UiPath Enterprise RPA platform. I can now calculate that we have been able to save 5,000 hours of manual work so far.

My advice to others looking into using SS&C Blue Prism is that it is a good tool that has enabled us to handle a large amount of data. It saves time and cost through automation. Therefore, it is a great tool.

SS&C Blue Prism is very secure in handling our sensitive data credentials, and we have peace of mind. I would rate this product a 9 out of 10.

I use this solution to automate repetitive manual tasks, typically in back-office service industries.

I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful.

I noticed that it lacks the ability to automatically record the process steps like some of its competitors. Having this capability could accelerate the process. The delivery methodology felt somewhat waterfall in style and not sufficiently agile. 

Additionally, the licensing model was somewhat prohibitive. It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.

I have used the solution for five years.

I found it to be high on stability, and I would rate it at nine out of ten.

I found it to be highly scalable, and I would say it rates at nine out of ten.

I rate customer service at six out of ten. It was slow to access and not always particularly useful. The response times were slow to turn around.

Neutral

The initial setup was not particularly complex compared to other competitors. I do not have anything more to add.

The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. 

The pricing model was not modern, as it wasn't designed on a consumption basis or as a service basis. Instead, it involved a fixed annual cost that I had to commit to for three years. It could be considered a little bit old-fashioned.

It's SS&C with zero AI capabilities. I would rate the solution seven out of ten.

My primary use case for SS&C is managing migration projects. We are currently working on migrating from ViewStation's 3.5 version using K scripts to the new version in SS&C and rebuilding the application based on these scripts.

The solution improves our workflow efficiency, offering simpler design and implementation compared to earlier versions. The drag-and-drop features are familiar and useful for designing and implementing workflows with limited activities.

The key feature of SS&C that I find valuable is the general workflow visibility. SS&C's workflow design is straightforward, allowing even those with basic BPM tool knowledge to easily understand the flow, conditions, exceptions, and paths. This transparency aids in the successful execution and testing of applications.

There is a need for improved integration with external systems in SS&C. Currently, integration is limited to web services and K scripts for connecting to third-party systems, which I believe can be expanded.

I have been using this solution since January 2024. I have 12 months of experience with it.

The solution is generally stable, though we have faced issues with increased transaction loads causing latency and occasional hang-ups. This affected database performance and required manual transaction management.

The scalability of SS&C is not high. It follows a set experience level path, which limits its ability to scale efficiently. I would rate its scalability as a four out of ten.

Customer service for SS&C is satisfactory yet could use improvement. We have encountered delays in support response, but ultimately they provided assistance in resolving issues.

Neutral

The initial setup of SS&C is easy and efficient. I would rate it ten out of ten.

My team, consisting of exclusive six members, is divided into development support and testing teams. We collaboratively manage applications.

In the future, expanding team usage is planned, with expectations to increase usage by another 20 members post-April. Currently, 34 internal team members use it. 

I would rate SS&C seven out of ten.

My main use case for SS&C Blue Prism is automating business processes in different areas of the company, for legacy application automations, for SAP, different web services, and we provide that as a platform, so different teams in the company are using that.

And we as a core team also provide consultancy for different product teams and implementations for our own processes.

A specific example of a process I've automated with SS&C Blue Prism is everything around customer care.

We have a lot of customer requests on a daily basis for different use cases, and we have different processes for that.

These processes are mainly focusing on different applications in customer care areas that are supporting the customers in getting support earlier in case they have different questions on a product or they have requests or problems with their article, then they can request different services via an application and RPA processes are handling their requests automatically and providing the service and requesting on internal applications the service that is then executed for the customer.