Service and Support
Sophos Mobile customer service experiences vary among users. Some report efficient and quick responses, rating the support highly for both responsiveness and problem resolution. However, others encounter delays and challenges, noting difficulty in escalating issues. Wait times can extend, with resolution taking weeks, as some users describe engaging with initial support levels as tedious. Despite these varied experiences, interactions with the support team often lead to successful outcomes when issues are prioritized.
Deployment
Sophos Mobile's initial setup varies in complexity, with some users finding it straightforward, manageable, and time-saving, while others encounter challenges. Deployment often completes quickly, ranging from a few minutes to a couple of hours, depending on connectivity and configuration needs. Cloud-based management simplifies installation. Users recommend adequate training for inexperienced operators. Devices can be enrolled remotely, integrating with features such as Active Directory. Sometimes, registration and configuration may pose difficulties.
Scalability
Sophos Mobile is a scalable tool suited for small to medium enterprises. It efficiently handles varying user numbers, leveraging cloud-based capabilities for better adaptability. Users note its performance in different environments, yet some highlight areas for improvement when addressing large-scale needs. The tool is adaptable, managing various operating systems and devices, but scaling challenges exist for small entities due to associated costs. Its scalability is valued differently across contexts, with suggestions for better support and flexibility.
Stability
Sophos Mobile exhibits strong stability, largely due to its operation on Sophos Cloud. Many rate its performance as outstanding, with an eight out of ten assessment being common. While generally stable, occasional issues with enrollment and security controls occur. Users note it advises them about threats but suggest there is room for improvement. Despite facing some challenges with support and work profiles, it remains widely considered manageable for many organizations.
