Asset tracking and inventory management, service desk solutions - incidents and self-service portal - and service catalogs are the most valuable features.
Having the data in one place is also important for use of the reporting tools.
Before Samanage, we were relying heavily on Google apps and humans for record keeping, asset tracking, and using groups for communication (help desk, on-boarding, etc).
Samanage has not only taken over asset and inventory management, but it also has the ability to function across departments. This makes it easy for end users to submit help desk tickets for IT, HR, Finance.