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Samanage Reviews

Vendor: SolarWinds
3.8 out of 5

What is Samanage?

Featured Samanage reviews

Samanage mindshare

As of August 2025, the mindshare of Samanage in the Help Desk Software category stands at 1.3%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Help Desk Software
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Pricing

Top industries

By visitors reading reviews
Construction Company
17%
Manufacturing Company
13%
Financial Services Firm
11%
Comms Service Provider
8%
Performing Arts
8%
Insurance Company
6%
Government
5%
Wholesaler/Distributor
5%
Computer Software Company
5%
Hospitality Company
3%
Real Estate/Law Firm
3%
University
3%
Logistics Company
3%
Transportation Company
2%
Legal Firm
2%
Retailer
2%
Media Company
2%
Non Profit
2%
Consumer Goods Company
2%
 

Samanage reviews

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MC
Consult at a manufacturing company with 10,001+ employees
Verified user of Samanage
Apr 8, 2024
Detects incidents quickly, improves our SLA performance and solves issues faster

Pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"The setting up process is not quite easy. It's quite difficult."
Moldir Shynggys - PeerSpot user
Application Security Analyst at a tech services company with 51-200 employees
Verified user of Samanage
Aug 16, 2022
Great filtering feature and a good analytics dashboard

Pros

"The solution has a great filtering feature. "

Cons

"The system shuts down about once a month which is frustrating. "
Find out what your peers are saying about Help Desk Software. Updated August 2025
864,797 professionals have used our research since 2012.
PeerSpot user
IT Site Administrator at a marketing services firm with 1,001-5,000 employees
Verified user of Samanage
Nov 28, 2015
It's not only taken over asset and inventory management, but it also has the ability to function across departments. However, some of the reporting metrics could be improved for more granularity.