We performed a comparison between ManageEngine ServiceDesk Plus and Samanage based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is interactive and flexible so engineers find it much easier to work with than other tools."
"The product is extremely user-friendly. It is easy to build the workflows and electronic forms."
"The platform's most beneficial features are incident management, change management, request management, and asset management."
"The most valuable feature is its ease of use."
"This solution has helped a lot by freeing up valuable time allowing the IT personnel to work on other more critical areas, key projects, and perform their fundamental job requirements on time without interruption."
"I like how it can be integrated and expanded with other ManageEngine products."
"It was easy to implement. I didn't have a hard time. It was very quick, around 10 to 20 minutes."
"The auto-routing feature saves a lot of effort, where we used to spend a lot of time manually assigning things."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"When I think of improvements the first thing that comes to mind would have to be the active management function. I have encountered some bugs with this aspect of the tool. I wouldn't necessarily identify these issues as bugs, they're more like processes issues associated with the scanning assets; the process could be improved."
"The documentation could be improved."
"The timing reporting module, and how it's used is a bit difficult to understand."
"A 360-degree view of the asset life cycle should be integrated with the service desk to provide better understanding and asset management."
"We'd like to have more integration into other platforms."
"The self-service feature for end users and the knowledge base need to be improved."
"It would be better if they could just bring up interface changes because, from the past five years, I don't see any difference in the way or look and feel of the application."
"Customization has room for improvement in ManageEngine ServiceDesk Plus."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
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ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews while Samanage is ranked 25th in Help Desk Software with 3 reviews. ManageEngine ServiceDesk Plus is rated 8.0, while Samanage is rated 7.6. The top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and Zoho Desk, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice. See our ManageEngine ServiceDesk Plus vs. Samanage report.
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