Clarity SM vs Samanage comparison

Broadcom and SolarWinds are both solutions in the Help Desk Software category. Broadcom is ranked #25, while SolarWinds is ranked #18 with an average rating of 8.0. Broadcom holds a 1.2% mindshare in HDS, compared to SolarWinds’s 1.5% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

1,038 Views
779 Comparison Views

85% willing to recommend

Samanage

Read 3 Samanage reviews

743 Views
520 Comparison Views

100% willing to recommend

Clarity SM

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Samanage compete in the service management domain. While Clarity SM is favored for its scalability and integration, Samanage often leads with its customization and automation features.

Features: Clarity SM provides powerful analytics, extensive integration capabilities, and seamless third-party application connectivity. Samanage offers user-friendliness and advanced automation features, including workflow automation and asset management.

Ease of Deployment and Customer Service: Clarity SM requires a more extensive setup but offers a highly adaptable deployment model. Samanage is known for its straightforward implementation process, optimized for quick installation. Clarity SM has responsive support, while Samanage focuses on an intuitive setup that minimizes customer service needs.

Pricing and ROI: Clarity SM is cost-effective with lower setup costs, offering promising ROI by reducing operational overhead. Samanage may have a higher initial investment but delivers substantial ROI through time savings and enhanced productivity.

To learn more, read our detailed Clarity SM vs. Samanage Report (Updated: September 2025).

Buyer's Guide

Clarity SM vs. Samanage

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

25th

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

No ranking in other categories

Samanage

Ranking in Help Desk Software

18th

Ranking in IT Service Management (ITSM)

18th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (13th), License Management (12th)

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of Clarity SM is 1.2%, up from 1.0% compared to the previous year. The mindshare of Samanage is 1.5%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Samanage	1.5%
Clarity SM	1.2%
Other	97.3%

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has allowed us to be more efficient in our problem and change management processes and procedures."

"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."

"Right now, we are starting to be dependent on the CMDB a lot."

"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."

"Modules of integrated ITIL managers."

"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."

"Logging every action in Service Desk Manager (SDM)."

"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."

More Clarity SM pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"Compared to some of the other products, I think we are bit behind."

"The CA products integrate well together but I would like to see better integration with third-party solutions."

"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."

"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."

"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."

"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."

"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."

"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."

More Clarity SM cons

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

Pricing and Cost Advice

"Pricing is simple, as it’s per concurrent analysts."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"The solution is quite reasonable compared to other solutions in the market."

"The pricing is based on a subscription model."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"I don't see anyone other than large companies being able to afford this system."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"I think pricing of this model is suitable for growing corporations."

"It is expensive."

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Top Industries

By visitors reading reviews

Performing Arts

13%

Computer Software Company

Financial Services Firm

Manufacturing Company

13%

Construction Company

12%

Financial Services Firm

10%

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	15
Large Enterprise	66

No data available

Questions from the Community

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

JIRA Service Management vs Clarity SM

Compared 48% of the time

ServiceNow vs Clarity SM

Compared 39% of the time

Vision Helpdesk vs Clarity SM

Compared 14% of the time

More Clarity SM Competitors

ServiceNow vs Samanage

Compared 50% of the time

Freshservice vs Samanage

Compared 33% of the time

Ameyo Fusion CX vs Samanage

Compared 9% of the time

SolarWinds Service Desk vs Samanage

Compared 8% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

Clarity SM

October 2025

Download Clarity SM product report

Buyer's Guide

Help Desk Software

September 2025

Download Samanage product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

Clarity SM vs. Samanage

September 2025

Free Report: Clarity SM vs. Samanage

Find out what your peers are saying about Clarity SM vs. Samanage and other solutions. Updated: September 2025.

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