Clarity SM vs Samanage comparison

Broadcom and SolarWinds are both solutions in the Help Desk Software category. Broadcom is ranked #26, while SolarWinds is ranked #21 with an average rating of 8.0. Broadcom holds a 1.0% mindshare in HDS, compared to SolarWinds’s 1.2% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

501 Views
290 Comparison Views

85% willing to recommend

Samanage

Read 3 Samanage reviews

363 Views
238 Comparison Views

100% willing to recommend

Clarity SM

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Samanage compete in the service management domain. While Clarity SM is favored for its scalability and integration, Samanage often leads with its customization and automation features.

Features: Clarity SM provides powerful analytics, extensive integration capabilities, and seamless third-party application connectivity. Samanage offers user-friendliness and advanced automation features, including workflow automation and asset management.

Ease of Deployment and Customer Service: Clarity SM requires a more extensive setup but offers a highly adaptable deployment model. Samanage is known for its straightforward implementation process, optimized for quick installation. Clarity SM has responsive support, while Samanage focuses on an intuitive setup that minimizes customer service needs.

Pricing and ROI: Clarity SM is cost-effective with lower setup costs, offering promising ROI by reducing operational overhead. Samanage may have a higher initial investment but delivers substantial ROI through time savings and enhanced productivity.

To learn more, read our detailed Clarity SM vs. Samanage Report (Updated: April 2025).

Buyer's Guide

Clarity SM vs. Samanage

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

26th

Ranking in IT Service Management (ITSM)

28th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

No ranking in other categories

Samanage

Ranking in Help Desk Software

21st

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (14th), License Management (12th)

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of Clarity SM is 1.0%, up from 1.0% compared to the previous year. The mindshare of Samanage is 1.2%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."

"It is easy to tell what needs fixing and the priority of things."

"There is a lot of flexibility in the system. There has not yet been a case where we've had people come to us and say, "Hey, can you guys do this?" and we can't. Some of it is obviously a little bit more complicated at times, but the flexibility in the system provides a lot."

"When users have a problem, they report using Service Desk and it is very useful for this."

"Solution is scalable. It does work. We can modify it up better to make it the way we want it to work. We have implemented it for larger and smaller companies."

"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."

"The database and the power that is driven behind the database."

"The solution's back-end architecture is very good for end users."

More Clarity SM pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"More user experience in the look and feel of the application. "

"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."

"The cost of this solution is too high, which is why we're leaving."

"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."

"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."

"The CA products integrate well together but I would like to see better integration with third-party solutions."

"The product needs to have a better user experience in the interface and mobile functionality."

"Report solutions are a little short."

More Clarity SM cons

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

Pricing and Cost Advice

"The solution is quite reasonable compared to other solutions in the market."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"The pricing is based on a subscription model."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"Pricing is simple, as it’s per concurrent analysts."

"I don't see anyone other than large companies being able to afford this system."

"I think pricing of this model is suitable for growing corporations."

"It is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Government

Construction Company

14%

Manufacturing Company

10%

Financial Services Firm

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs Clarity SM

Compared 100% of the time

More Clarity SM Competitors

ServiceNow vs Samanage

Compared 83% of the time

SolarWinds Service Desk vs Samanage

Compared 17% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

Clarity SM

April 2025

Download Clarity SM product report

Buyer's Guide

Help Desk Software

April 2025

Download Samanage product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

Clarity SM vs. Samanage

April 2025

Free Report: Clarity SM vs. Samanage

Find out what your peers are saying about Clarity SM vs. Samanage and other solutions. Updated: April 2025.

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