Samanage and JIRA Service Management are both designed to enhance IT service management. JIRA Service Management is considered superior due to its robust features, making it a worthwhile investment.
Features: Samanage offers easy-to-use asset management, intuitive self-service capabilities, and reliable ticketing systems. JIRA Service Management provides comprehensive workflow automation, extensive integration options, and customizable dashboards, making it attractive for those seeking flexible solutions.
Ease of Deployment and Customer Service: Samanage is known for its straightforward deployment and reliable customer support, suitable for smaller organizations. JIRA Service Management involves a more complex deployment process yet benefits from extensive documentation and a strong support community, appealing to larger enterprises in need of customization.
Pricing and ROI: Samanage offers competitive pricing that ensures a relatively quick return on investment, particularly for smaller organizations. JIRA Service Management has a higher initial setup cost but delivers significant ROI through its advanced functionalities, making it a preferred choice for enterprises seeking comprehensive service management solutions.
| Product | Market Share (%) |
|---|---|
| JIRA Service Management | 7.4% |
| Samanage | 1.5% |
| Other | 91.1% |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 23 |
| Large Enterprise | 33 |
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.
JIRA Service Management Features
JIRA Service Management has many valuable key features. Some of the most useful ones include:
JIRA Service Management Benefits
There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:
Reviews from Real Users
JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”
Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
