N-able MSP Manager vs Samanage comparison

N-able and SolarWinds are both solutions in the Help Desk Software category. N-able is ranked #23 with an average rating of 6.0, while SolarWinds is ranked #16 with an average rating of 8.0. N-able holds a 1.5% mindshare in HDS, compared to SolarWinds’s 1.6% mindshare. Additionally, 75% of N-able users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

N-able MSP Manager

Read 5 N-able MSP Manager reviews

1,031 Views
845 Comparison Views

75% willing to recommend

Samanage

Read 3 Samanage reviews

1,426 Views
884 Comparison Views

100% willing to recommend

N-able MSP Manager

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Samanage and N-able MSP Manager compete in the IT service management arena. Samanage appears to have an edge with its comprehensive service management approach, while N-able MSP Manager emphasizes MSP-specific needs.

Features: Samanage offers robust asset management, ticketing, and reporting capabilities, streamlining IT service processes. N-able MSP Manager focuses on automation and tailored MSP workflows, enabling efficient service delivery. N-able MSP Manager's customization options may better cater to managed service providers.

Ease of Deployment and Customer Service: Samanage provides a cloud-based deployment with straightforward integration and reliable support. N-able MSP Manager offers a cloud deployment with a focus on ease of use and rapid onboarding, providing support tailored for MSPs.

Pricing and ROI: Samanage provides competitive pricing, emphasizing ROI through enhanced efficiency and service capabilities. N-able MSP Manager offers a pricing model that aligns with MSP budgets, often delivering compelling ROI due to automation features.

To learn more, read our detailed N-able MSP Manager vs. Samanage Report (Updated: March 2026).

Buyer's Guide

N-able MSP Manager vs. Samanage

March 2026

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Helped 885,264 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

23rd

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in Help Desk Software

16th

Ranking in IT Service Management (ITSM)

17th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), License Management (5th)

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of N-able MSP Manager is 1.5%, up from 0.7% compared to the previous year. The mindshare of Samanage is 1.6%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Samanage	1.6%
N-able MSP Manager	1.5%
Other	96.9%

Help Desk Software

Featured Reviews

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"I am impressed with the tool's integration with our mail system."

"Don't get scared of the price tag because it's definitely worth it."

"We are an MSP, and for what we do, we have one centralized dashboard, and even though we're a small IT team, we can manage a ton of clients with a lot of automated processes, even for patch management."

"This is a premier product and it has been around for a long time."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

"I would recommend Samanage from the IT support perspective because it's a great ticketing system and the only downside is the site shutdowns and the messy nature of the UI and UX."

"Samanage has not only taken over asset and inventory management, but it also has the ability to function across departments, making it easy for end users to submit help desk tickets for IT, HR, and Finance."

Cons

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"There are too many products out there. What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"The tool needs to improve its customization of the user interface."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be."

"The system shuts down about once a month which is frustrating."

"We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours."

"The setting up process is not quite easy. It's quite difficult."

"There are definitely areas for improvement, but so far, so good."

Pricing and Cost Advice

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"It is expensive."

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

15%

Construction Company

11%

Comms Service Provider

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

See all answers

What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

See all answers

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

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Compared 4% of the time

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Compared 16% of the time

Freshservice vs Samanage

Compared 15% of the time

Provance IT Asset Management Pack vs Samanage

Compared 5% of the time

Symantec Asset Management Suite vs Samanage

Compared 5% of the time

LiveAgent vs Samanage

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Product Reports

Buyer's Guide

N-able MSP Manager

March 2026

Download N-able MSP Manager product report

Buyer's Guide

Help Desk Software

March 2026

Download Samanage product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

No data available

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

N-able MSP Manager vs. Samanage

March 2026

Free Report: N-able MSP Manager vs. Samanage

Find out what your peers are saying about N-able MSP Manager vs. Samanage and other solutions. Updated: March 2026.

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