Salesforce Identity Reviews

Name: Salesforce Identity
Brand: Salesforce
Rating: 4.0 (6 reviews)

Vendor: Salesforce

4.0 out of 5

6 reviews
100% willing to recommend

Leave a review

What is Salesforce Identity?

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Get the Salesforce Identity Buyer's Guide and find out what your peers are saying about Salesforce Identity, Okta Platform, Auth0 Platform and more!

Salesforce Identity is the #3 ranked solution in top Mobile Identity solutions and #10 ranked solution in top Customer Identity and Access Management (CIAM) solutions. PeerSpot users give Salesforce Identity an average rating of 8.0 out of 10. Salesforce Identity is most commonly compared to Okta Platform: Salesforce Identity vs Okta Platform. Salesforce Identity is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.

Buyer's Guide

MicroStrategy Usher vs. Salesforce Identity

December 2025

Get the report

Helped 879,310 peers since 2012

Featured Salesforce Identity reviews

NavinJacob

Chief Digital Officer at Cipher7

I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

Read full review

Mitesh (Mitesh) Kumar

Salesforce Project Delivery Manager at Techforce Services Pty Ltd

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall. For example, I recently implemented Identity for a fashion brand in Canada. They were using GitGuard before. From my experience, I saw a lot of complexities with GitGuard, especially when developing core integrations. Salesforce Identity was much easier. We replaced it in a month which took them six months to build. It saves time, and it's very secure. You need permissions for any operation, and data is protected when switching between apps. Salesforce Identity supports compliance with data protection and privacy regulations. Salesforce adheres to the data privacy regulations of each region. The data is always encrypted, and their security is very strong. Even with access, you can't break into the system due to their security settings. It definitely obeys regulations regarding data security.

Read full review

Mrunali Khobragade

Network engineer at Wipro Technologies

We get network-related cases on Salesforce Identity and work on them The solution is very easy to understand. It is very beneficial for our company for security purposes. It's very user-friendly. We do not find any difficulty using the tool. The solution has a positive effect on our compliance…

Read full review

Salesforce Identity mindshare

Product category:

As of December 2025, the mindshare of Salesforce Identity in the Mobile Identity category stands at 18.4%, up from 15.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Mobile Identity Market Share Distribution
Product	Market Share (%)
Salesforce Identity	18.4%
Oracle Identity Governance	21.4%
MicroStrategy Usher	16.3%
Other	43.900000000000006%

Mobile Identity

Key learnings from peers

Last updated Dec 30, 2025

Valuable Features

Valuable features of Salesforce Identity include intuitive user experience and comprehensive platform integration. It enables pipeline management and facilitates quick communication with management. It offers seamless lifecycle management from lead generation to post-sale support. Users benefit from its user-friendly interface and ample training resources. It significantly enhances security and compliance for organizations.

"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."
"The solution is very easy to understand."
"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

Room for Improvement

Salesforce Identity is criticized for its complex interface and dashboard, requiring extensive training. Users desire a simplified layout with a single comprehensive dashboard. Integration of AI for marketing activities is a sought-after feature. The system’s usability relies heavily on technical expertise, and a preference for a plug-and-play setup is expressed. Customer support does not consistently meet expectations. Performance is noted as slow, which affects efficiency.

"The product is slow."
"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."
"Salesforce Identity needs more expertise in the application."

Pricing

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."
"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

Popular Use Cases

Salesforce Identity is used by companies to facilitate communication during pipeline management, support e-commerce platforms expanding across multiple locations, and register customers efficiently. It functions as an identity provider to centralize user authentication for portals on different technologies, aiding fashion brands and various B2C businesses. Additionally, organizations handle network-related cases using Salesforce Identity.

Deployment

Salesforce Identity's initial setup is cloud-based and straightforward. Many found installation easy, backed by strong support from the company, experiencing no issues. Setup is not seen as complex, requiring roughly 15 minutes for deployment. Users appreciate the use of Salesforce's dedicated cloud platform.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Identity Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Financial Services Firm

20%

Manufacturing Company

12%

Retailer

Performing Arts

Hospitality Company

Computer Software Company

Comms Service Provider

Government

Transportation Company

Energy/Utilities Company

Wholesaler/Distributor

Healthcare Company

Insurance Company

Logistics Company

Recreational Facilities/Services Company

University

Outsourcing Company

Marketing Services Firm

Pharma/Biotech Company

Real Estate/Law Firm

Construction Company

Recruiting/Hr Firm

Legal Firm

Educational Organization

Consumer Goods Company

Media Company

Non Tech Company

Compare Salesforce Identity with alternative products

Learn more about Salesforce Identity

Salesforce Identity customers

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

Product Categories

Mobile Identity

Customer Identity and Access Management (CIAM)

Popular Comparisons

Okta Platform vs Salesforce Identity

Auth0 Platform vs Salesforce Identity

ForgeRock vs Salesforce Identity

CyberArk Identity vs Salesforce Identity

SAP Customer Identity and Access Management vs Salesforce Identity

MicroStrategy Usher vs Salesforce Identity

See all alternatives

Salesforce Identity Reviews Summary
Author info	Rating	Review Summary
Chief Digital Officer at Cipher7	4.0	I've extensively used Salesforce Platform across various domains and appreciate its flexibility, analytics, and ease of use, though cost control and support can be challenging, especially for smaller businesses or less experienced users.
Salesforce Project Delivery Manager at Techforce Services Pty Ltd	3.5	We use Salesforce Identity to centralize user authentication, particularly in B2C. It's valuable for its comprehensive platform and ease of learning, though improvements are needed in ease of implementation and customer support for a better experience.
Network engineer at Wipro Technologies	4.5	We use Salesforce Identity primarily for network-related cases, benefiting from its user-friendly nature and positive impact on compliance. While it's beneficial for security, the product is slow. We considered alternatives like Jira for handling cases via logs.
Digital Strategy Consultant at a consultancy with 11-50 employees	4.5	No summary available
Pre Sales Engineer at Jawraa	3.5	No summary available
Manager of Stragetic Accounts at Ondu	4.0	I use Salesforce Identity to support customer registration because it is user-friendly and intuitive. However, it requires more expertise in its application. I did not use any previous or alternate solutions and have not indicated a specific cloud provider.