OneLogin Customer Identity by One Identity vs Salesforce Identity comparison

OneLogin Customer Identity by One Identity vs. Salesforce Identity

Download the complete report

Helped 915,287 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OneLogin Customer Identity ...

Ranking in Customer Identity and Access Management (CIAM)

9th

Average Rating

8.6

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Identity

Ranking in Customer Identity and Access Management (CIAM)

10th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Mobile Identity (3rd)

Mindshare comparison

As of October 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of OneLogin Customer Identity by One Identity is 1.6%, up from 0.3% compared to the previous year. The mindshare of Salesforce Identity is 2.5%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM) Mindshare Distribution
Product	Mindshare (%)
OneLogin Customer Identity by One Identity	1.6%
Salesforce Identity	2.5%
Other	95.9%

Customer Identity and Access Management (CIAM)

Featured Reviews

AmitRathod

Senior Analyst at Toll Holdings Limited

Unified customer identity has delivered seamless branded logins and secure passwordless access

There are some issues I dislike about OneLogin Customer Identity. Customers are still facing performance inconsistencies. Many times users have reported issues such as slow loading times, some occasional browser extension failures, and long session timeout behaviors. There is also complex implementation and configuration. Setting up this product can be demanding, particularly for an organization with a complex application, legacy applications, or larger application data which requires extensive custom workflows or a need for advanced branding. This will take a larger amount of time for deployment. Customization is easy but it takes time to customize, so it depends on the situation. Occasional service interruptions also occur. During my tenure, some users reported occasional outages or connectivity glitches which disrupted access to business applications.

Read full review

NavinJacob

Chief Digital Officer at Cipher7

Structured operations and analytics have transformed how my teams manage customers and sales

I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our customers are very happy with OneLogin Customer Identity, which allows them to access multiple applications without needing to register every time."

"For OneLogin, if a customer is looking for a cost-effective solution with faster setup and excellent simple-to-use workflows, then they should go for OneLogin."

"OneLogin Customer Identity has positively impacted our organization by significantly improving our security."

"Overall, it has helped us improve operational efficiency, strengthen security, and provide a better user experience for our team."

"OneLogin Customer Identity by One Identity has positively impacted our organization by allowing us to manage the onboarding and offboarding process effectively, where when customers leave our company, all accounts are automatically logged out and blocked, and when new employees come onboard, all accounts are created automatically."

"The biggest benefit of OneLogin Customer Identity for cybersecurity in a banking environment is the ability to manage many virtual machines, servers, and applications that require different credentials and privileges by using single sign-on, which automates the process."

"My advice for others considering using OneLogin Customer Identity by One Identity is that I would easily recommend it, as it is a solution that delivers what it promises, easily accomplishes what it sets out to deliver, with straightforward implementation and very good scalability."

"OneLogin Customer Identity by One Identity has positively impacted my organization because it brings a more secure and reliable way for users to access applications."

"The solution is very easy to understand."

"Salesforce Identity is a very user-friendly solution."

"The user experience was great because it had all the features that the client needed, it was fully customized for the client, and it was very simple, making it the best solution at that time."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."

"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

Cons

"My experience with pricing, setup costs, and licensing is a bit negative because, although the solution is amazing and a very good system, the prices are a bit exaggerated, especially at larger scales."

"One area would be the initial setup and configuration process. While the platform is powerful, some of the advanced settings can be a bit complex for new administrators, and more guided setup options would be helpful."

"I am not sure if there were any enhancements in terms of AI or any other features added, but when I used OneLogin Customer Identity by One Identity, it was a very good product."

"The accuracy and reliability of OneLogin Customer Identity's output are sometimes problematic, but these issues are being addressed with collaboration between internal teams focused on security and product development."

"In terms of scalability for OneLogin Customer Identity, I don't think it has great scalability because many times users have reported issues about their loading browser extension and sometimes their session timeout."

"OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely."

"Comparing OneLogin Customer Identity with CyberArk technically, I think CyberArk is better; I have had CyberArk for around two years or more, and I know of two or three customers in Ethiopian financial institutions using CyberArk Identity Access Management."

"The product is slow."

"Salesforce Identity needs more expertise in the application."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."

"The interface should be simplified and the dashboard has a lot of options but could be improved."

Pricing and Cost Advice

Information not available

"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."

See which vendors are best for you

Use our free recommendation engine to learn which Customer Identity and Access Management (CIAM) solutions are best for your needs.

See recommendations

915,287 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

20%

Manufacturing Company

Comms Service Provider

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	9

No data available

Questions from the Community

What is your experience regarding pricing and costs for OneLogin Customer Identity?

I'm not sure of the exact rate, but OneLogin Customer Identity is cheaper than Okta. Okta is costly, and OneLogin is cheaper. It depends on the client and their budget. If they don't have a large b...

What needs improvement with OneLogin Customer Identity?

OneLogin Customer Identity can improve by focusing on enhancements that promote reliability and independence from other applications. These improvements will better serve our customers and make the...

What is your primary use case for OneLogin Customer Identity?

My main use case for OneLogin Customer Identity involves addressing the integration of applications and resolving access issues that customers may experience. If customers face access problems, we ...

What needs improvement with Salesforce Identity?

What is your primary use case for Salesforce Identity?

My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales...

What advice do you have for others considering Salesforce Identity?

I have extensive experience with Salesforce Identity, although I have been in the middle of something about Salesforce Identity and cannot speak more about it currently due to customer confidential...

Transmit Security vs OneLogin Customer Identity by One Identity

Comparisons

Compared 30% of the time

FusionAuth vs OneLogin Customer Identity by One Identity

Compared 20% of the time

Ping Identity Platform vs OneLogin Customer Identity by One Identity

Compared 17% of the time

WSO2 Identity Server vs OneLogin Customer Identity by One Identity

Compared 13% of the time

Okta Platform vs OneLogin Customer Identity by One Identity

Compared 9% of the time

More OneLogin Customer Identity by One Identity Competitors

Okta Platform vs Salesforce Identity

Compared 21% of the time

Auth0 Platform vs Salesforce Identity

Compared 13% of the time

Microsoft Entra ID vs Salesforce Identity

Compared 9% of the time

Oracle Identity Governance vs Salesforce Identity

Compared 8% of the time

More Salesforce Identity Competitors

Product Reports

OneLogin Customer Identity by One Identity

Download OneLogin Customer Identity by One Identity product report

OneLogin Customer Identity by One Identity report

MicroStrategy Usher vs. Salesforce Identity

Download Salesforce Identity product report

Overview

OneLogin Customer Identity streamlines identity and access management through secure access solutions. It addresses businesses' needs for a centralized platform to manage customer identities efficiently and securely.

Designed for companies seeking robust customer identity management, OneLogin Customer Identity facilitates secure environments by offering advanced features like multifactor authentication and real-time monitoring. It supports seamless integration with a wide array of applications and platforms, enhancing both web and mobile experiences. Security remains paramount, ensuring businesses can protect customer data effectively while maintaining compliance with regulatory standards.

What features stand out in OneLogin Customer Identity?

Single Sign-On: Simplifies access with one login credential across applications.
Multifactor Authentication: Enhances security with additional verification steps.
Real-Time Monitoring: Offers continuous insight into identity activities.
API Integration: Provides support for custom integrations with numerous platforms.

What benefits and ROI do users report?

Enhanced Security: Reduces risk with robust authentication methods.
Operational Efficiency: Saves time with automated identity processes.
Improved Customer Experience: Simplifies user access and engagement.
Regulatory Compliance: Ensures adherence to security standards efficiently.

In industries like finance, healthcare, and retail, OneLogin Customer Identity aids in safeguarding sensitive information and streamlining customer interactions. Its flexible integrations and compliance features make it a preferred choice for businesses looking to secure engagement channels and improve service delivery.

One Identity

Salesforce Identity offers seamless integration within Salesforce, providing user-friendly features and strong security benefits. It supports developers and customers with data integration and analytics tools.

Salesforce Identity delivers configurability that enhances data integration and automated workflows, while analytics and pipeline management improve operational effectiveness. Offering free learning resources on Trailhead, it ensures users enjoy a tailored and effective experience. Yet, some users seek better ease of implementation and simplified billing management. Suggestions for AI integration raise expectations for potential enhanced marketing capabilities.

What are the key features of Salesforce Identity?

User-Friendly Interface: Intuitive design integrated within Salesforce.
Security and Compliance: Strong measures ensuring secure operations.
Configurability: Supports extensive customization for developers and customers.
Data Integration: Seamless integration with automated workflows.
Analytics and Pipeline Management: Tools for tracking and management communication.
Learning Resources: Free tutorials on Trailhead to boost learning.

What benefits should users look for in reviews?

Enhanced Security: Secure, compliant user authentication.
Improved Integration: Streamlined workflows and process management.
Configurable Customization: Flexibility for diverse operational needs.
Effective Analytics: Tools for better tracking and communication.

Salesforce Identity is widely used in B2C sectors for customer registration and centralizing user authentication. It acts as an identity provider for portals on other technologies and supports industries like aviation, banking, e-commerce, and more. Companies rely on Salesforce Identity for service management, sales, and lead tracking.

Salesforce

Sample Customers

Information Not Available

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

OneLogin Customer Identity by One Identity vs. Salesforce Identity