Salesforce Identity vs WSO2 Identity Server comparison

Salesforce and WSO2 are both solutions in the Customer Identity and Access Management (CIAM) category. Salesforce is ranked #9 with an average rating of 8.0, while WSO2 is ranked #13 with an average rating of 8.0. Salesforce holds a 3.1% mindshare in CIaA, compared to WSO2’s 2.3% mindshare. Additionally, 100% of Salesforce users are willing to recommend the solution, compared to 100% of WSO2 users who would recommend it.

Salesforce Identity

Read 5 Salesforce Identity reviews

298 Views
85 Comparison Views

100% willing to recommend

WSO2 Identity Server

Read 11 WSO2 Identity Server reviews

241 Views
20 Comparison Views

100% willing to recommend

Salesforce Identity

WSO2 Identity Server

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Executive SummaryUpdated on Jan 27, 2025

Salesforce Identity and WSO2 Identity Server are competing products in the identity management space. Salesforce Identity seems to have an upper hand due to its user-friendly integration within the Salesforce ecosystem, which is beneficial for businesses already using Salesforce products.

Features: Salesforce Identity offers seamless integration with Salesforce applications, straightforward user management, and comprehensive mobile compatibility. WSO2 Identity Server is distinguished by its strong emphasis on customization, open-source capabilities, and advanced security features.

Room for Improvement: Salesforce Identity could improve on offering more robust customization options and increasing flexibility for non-Salesforce environments. Enhancing its feature set beyond Salesforce might attract a more diverse user base. WSO2 Identity Server could work on simplifying its deployment process and providing more intuitive user interfaces. Expanding direct customer support offerings could reduce reliance on community documentation.

Ease of Deployment and Customer Service: Salesforce Identity’s deployment is generally quicker within the Salesforce ecosystem, supported by a standard customer support model. WSO2 Identity Server, being open-source, requires more technical expertise but offers extensive documentation and community support which helps manage deployment complexities.

Pricing and ROI: Salesforce Identity typically involves higher upfront costs, reflecting premium integration capabilities, and offers fast ROI in Salesforce-centered environments. WSO2 Identity Server features a cost-effective entry point due to its open-source nature, potentially yielding higher long-term ROI for custom solutions.

To learn more, read our detailed Salesforce Identity vs. WSO2 Identity Server Report (Updated: April 2025).

Buyer's Guide

Salesforce Identity vs. WSO2 Identity Server

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Identity

Ranking in Customer Identity and Access Management (CIAM)

9th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Mobile Identity (2nd)

WSO2 Identity Server

Ranking in Customer Identity and Access Management (CIAM)

13th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Salesforce Identity is 3.1%, down from 4.0% compared to the previous year. The mindshare of WSO2 Identity Server is 2.3%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

Featured Reviews

Mitesh (Mitesh) Kumar

Salesforce Project Delivery Manager at Techforce Services Pty Ltd

Adheres to the data privacy regulations of each region, easy to learn and offers strong security features

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall. For example, I recently implemented Identity for a fashion brand in Canada. They were using GitGuard before. From my experience, I saw a lot of complexities with GitGuard, especially when developing core integrations. Salesforce Identity was much easier. We replaced it in a month which took them six months to build. It saves time, and it's very secure. You need permissions for any operation, and data is protected when switching between apps. Salesforce Identity supports compliance with data protection and privacy regulations. Salesforce adheres to the data privacy regulations of each region. The data is always encrypted, and their security is very strong. Even with access, you can't break into the system due to their security settings. It definitely obeys regulations regarding data security.

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Ritesh_Shah

Senior Solution Architect at Hewlett Packard Enterprise

Utilizing key management and seamless single sign-on integration for enhanced user profile management

WSO2 Identity Server's key management feature stands out as a particularly impactful feature for enhancing security. Additionally, from a user perspective, the self-user portal and user profile management capabilities are highly valuable. It allows users to manage their profiles, change passwords, and offers a self-care portal type of functionality. The single sign-on capability integrates seamlessly with various platforms, including Google, Facebook, LDAP, and Active Directory, which supports rapid product launches.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very easy to understand."

"Salesforce Identity is a very user-friendly solution."

"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"I would rate the solution's stability eight or nine out of ten."

"The product provides easy integration between API manager and IT server components."

"It's very easy to implement everything."

"I am completely satisfied with WSO2 Identity Server and would definitely recommend it to other companies."

"The single sign-on procedure itself, as well as the ability to connect to external user sources such as Microsoft Active Directory and LDAP servers, are the solution's most valuable features."

"We use the solution for customer identity management, authenticating customers coming in through a web portal."

"Comprehensive ecosystem."

"The keystore feature has been most valuable for us."

More WSO2 Identity Server pros

Cons

"The interface should be simplified and the dashboard has a lot of options but could be improved."

"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."

"Salesforce Identity needs more expertise in the application."

"The product is slow."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

"The solution could improve its development from a user perspective."

"The solution's licensing model could be more flexible, and pricing could be improved."

"There needs to be a good support model and easy-to-understand documentation."

"This solution requires extensive knowledge to be used effectively as certain areas of its use are not user friendly."

"The high availability architecture has to be improved."

"I found the initial setup to be very complex."

"This solution does not have BPM workflows already integrated, we had to integrate the BPM module externally. They do not provide full-featured auditing and certification modules out of the box."

"Sometimes working with the code is difficult because I search for documentation about the code and how to work with the code, which is where I believe they should improve, by providing some documentation on how to work with the code."

More WSO2 Identity Server cons

Pricing and Cost Advice

"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."

"At this time we are working with the open-source version."

"I rate the product price an eight out of ten. There is a need to pay more for the extra features provided by the solution."

"WSO2 Identity Server is not an expensive solution."

"We have to take their support, but that is a minimal charge if I'm comparing it to other identity managers."

"They should bring in some good pricing models to host the marketplace."

"I have found the solutions license is priced competitively compared to others."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

12%

Manufacturing Company

Retailer

Financial Services Firm

19%

Computer Software Company

11%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Salesforce Identity?

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.

See all answers

What needs improvement with Salesforce Identity?

The product is slow.

See all answers

What is your primary use case for Salesforce Identity?

We get network-related cases on Salesforce Identity and work on them.

See all answers

What do you like most about WSO2 Identity Server?

The product provides easy integration between API manager and IT server components.

See all answers

What is your experience regarding pricing and costs for WSO2 Identity Server?

The pricing is currently the same as the API Manager, so it's not surprising. Since we used it primarily for SSO and the self portal, there were no additional pricing concerns.

See all answers

What needs improvement with WSO2 Identity Server?

Currently, all required features are supported. If new use cases for artificial intelligence arise, it could be beneficial to incorporate those. However, for our current projects, WSO2 Identity Ser...

See all answers

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SAP Customer Identity and Access Management vs Salesforce Identity

Compared 13% of the time

Okta Workforce Identity vs Salesforce Identity

Compared 11% of the time

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Microsoft Entra ID vs WSO2 Identity Server

Compared 34% of the time

CyberArk Privileged Access Manager vs WSO2 Identity Server

Compared 17% of the time

Auth0 vs WSO2 Identity Server

Compared 14% of the time

Cloudflare One vs WSO2 Identity Server

Compared 13% of the time

SailPoint Identity Security Cloud vs WSO2 Identity Server

Compared 12% of the time

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Overview

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Salesforce

WSO2 Identity Server can be used to simplify identity and access management (IAM) related activities in the enterprise. The product is based on open standards and open source principles. WSO2 Identity Server comes with seamless, easy to use integration capabilities that help connect applications, user stores, directories and identity management systems.

WSO2

Sample Customers

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

Nutanix, ELM, AlmavivA, BDigital, StubHub, M-creations, MedVision360

Buyer's Guide

Salesforce Identity vs. WSO2 Identity Server

April 2025

Free Report: Salesforce Identity vs. WSO2 Identity Server

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