Ping Identity Platform vs Salesforce Identity comparison

Ping Identity and Salesforce are both solutions in the Customer Identity and Access Management (CIAM) category. Ping Identity is ranked #2 with an average rating of 8.3, while Salesforce is ranked #10 with an average rating of 8.0. Ping Identity holds a 11.6% mindshare in CIaA, compared to Salesforce’s 3.1% mindshare. Additionally, 100% of Ping Identity users are willing to recommend the solution, compared to 100% of Salesforce users who would recommend it.

Ping Identity Platform

Read 29 Ping Identity Platform reviews

1,199 Views
838 Comparison Views

100% willing to recommend

Salesforce Identity

Read 5 Salesforce Identity reviews

289 Views
248 Comparison Views

100% willing to recommend

Ping Identity Platform

Salesforce Identity

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Executive SummaryUpdated on Jan 27, 2025

Ping Identity Platform and Salesforce Identity compete in the identity management space. Salesforce Identity holds the upper hand due to its comprehensive feature set and seamless integration capabilities.

Features: Ping Identity excels in adaptive authentication, API access security, and identity federation. Salesforce Identity offers robust integration with the Salesforce ecosystem, versatile identity and access management, and extensive analytics capabilities.

Room for Improvement: Ping Identity could enhance its analytics and reporting features, expand its support for integration with non-standard platforms, and improve its mobile application interface. Salesforce Identity may focus on making its solution more cost-effective, enhancing support for third-party integrations outside the Salesforce ecosystem, and refining its user interface for a better user experience.

Ease of Deployment and Customer Service: Ping Identity offers a straightforward deployment model, emphasizing fast and flexible integrations with existing systems, complemented by responsive support services. Salesforce Identity benefits from its integration within the Salesforce ecosystem, ensuring streamlined deployment and offering a guided customer support experience.

Pricing and ROI: Ping Identity is recognized for competitive pricing, providing flexibility in costs and potentially faster ROI due to lower initial setup costs. Salesforce Identity typically incurs higher initial costs, but the rich feature set and strategic advantages can lead to significant long-term ROI, especially for organizations deeply integrated with the Salesforce platform.

To learn more, read our detailed Ping Identity Platform vs. Salesforce Identity Report (Updated: April 2025).

Buyer's Guide

Ping Identity Platform vs. Salesforce Identity

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

2nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (4th), Authentication Systems (5th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Access Management (2nd), Directory Servers (1st)

Salesforce Identity

Ranking in Customer Identity and Access Management (CIAM)

10th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Mobile Identity (2nd)

Mindshare comparison

As of May 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Ping Identity Platform is 11.6%, down from 12.5% compared to the previous year. The mindshare of Salesforce Identity is 3.1%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

Featured Reviews

MAHESHKUMAR7

Cyber Security Engineer at TECHMINDZ DIGITAL CONSULTING PRIVATE LIMITED

Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols

A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.

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Mitesh (Mitesh) Kumar

Salesforce Project Delivery Manager at TechForce Services

Adheres to the data privacy regulations of each region, easy to learn and offers strong security features

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall. For example, I recently implemented Identity for a fashion brand in Canada. They were using GitGuard before. From my experience, I saw a lot of complexities with GitGuard, especially when developing core integrations. Salesforce Identity was much easier. We replaced it in a month which took them six months to build. It saves time, and it's very secure. You need permissions for any operation, and data is protected when switching between apps. Salesforce Identity supports compliance with data protection and privacy regulations. Salesforce adheres to the data privacy regulations of each region. The data is always encrypted, and their security is very strong. Even with access, you can't break into the system due to their security settings. It definitely obeys regulations regarding data security.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's most valuable features include its cloud-based capabilities for handling cloud applications and providing authentication and authorization through OIDC and SAML. It also supports integrations needed for both local and internal applications, including legacy applications requiring web server access."

"The most valuable feature is multifactor authentication."

"This is a user-friendly solution."

"From a security perspective, I highly value the product's biometric authentication methods such as FIDO, FaceID, YubiKey, and the mobile app."

"I work on the application onboarding process because we have multiple customers and get data from different sources."

"It's convenient for users to log in through Ping using the Kerberos adapter because it doesn't require them to authenticate again."

"The solution is stable. We haven't experienced any bugs or glitches."

"PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tools like ForgeRock and Okta, but I find PingFederate to be the most customizable."

More Ping Identity Platform pros

"Salesforce Identity is a very user-friendly solution."

"The solution is very easy to understand."

"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."

Cons

"We have encountered instances where it is not easy to do authentication."

"Notifications and monitoring are two areas with shortcomings in the solution that need improvement."

"PingFederate's UI could be streamlined. They have recently made several improvements, but it's still too complex. It's a common complaint. The configuration should be simplified because the learning curve is too steep."

"It has a long way to go until it is a cloud-based solution."

"It requires some expertise to set up and manage."

"The product's community has certain shortcomings that require improvement."

"They could enhance the product's device tracking for better zero-trust security would be beneficial. Currently, it tracks IPs well but lacks detailed device information, which is crucial from a security standpoint."

"In the beginning, the initial setup was very complex."

More Ping Identity Platform cons

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

"Salesforce Identity needs more expertise in the application."

"The product is slow."

"The interface should be simplified and the dashboard has a lot of options but could be improved."

"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."

Pricing and Cost Advice

"Ping offers flexible pricing that's not standardized."

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."

"PingID's pricing is pretty competitive."

"The tool is quite affordable."

"Ping Identity Platform is not very expensive."

"The pricing is neither too expensive nor too cheap."

"Compared to some SaaS-based solutions, the platform is relatively cost-effective."

"The product is costly."

More Ping Identity Platform pricing and cost advice

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."

"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about PingID?

The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...

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What is your experience regarding pricing and costs for PingID?

The pricing is neither too expensive nor too cheap.

See all answers

What needs improvement with PingID?

The management console needs to be improved. PingID should revise it.

See all answers

What do you like most about Salesforce Identity?

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.

See all answers

What needs improvement with Salesforce Identity?

The product is slow.

See all answers

What is your primary use case for Salesforce Identity?

We get network-related cases on Salesforce Identity and work on them.

See all answers

Comparisons

Microsoft Entra ID vs Ping Identity Platform

Compared 21% of the time

Symantec Siteminder vs Ping Identity Platform

Compared 9% of the time

ForgeRock vs Ping Identity Platform

Compared 8% of the time

Microsoft Active Directory vs Ping Identity Platform

Compared 7% of the time

SailPoint Identity Security Cloud vs Ping Identity Platform

Compared 6% of the time

More Ping Identity Platform Competitors

SailPoint Identity Security Cloud vs Salesforce Identity

Compared 33% of the time

Microsoft Entra ID vs Salesforce Identity

Compared 23% of the time

Auth0 vs Salesforce Identity

Compared 18% of the time

Okta Workforce Identity vs Salesforce Identity

Compared 14% of the time

SAP Customer Identity and Access Management vs Salesforce Identity

Compared 13% of the time

More Salesforce Identity Competitors

Product Reports

Buyer's Guide

Ping Identity Platform

April 2025

Download Ping Identity Platform product report

Buyer's Guide

Customer Identity and Access Management (CIAM)

May 2025

Download Salesforce Identity product report

Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

No data available

Overview

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.

Ping Identity

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Salesforce

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

Buyer's Guide

Ping Identity Platform vs. Salesforce Identity

April 2025

Free Report: Ping Identity Platform vs. Salesforce Identity

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