Ping Identity Platform vs Salesforce Identity comparison

Ping Identity and Salesforce are both solutions in the Customer Identity and Access Management (CIAM) category. Ping Identity is ranked #3 with an average rating of 8.2, while Salesforce is ranked #10 with an average rating of 8.0. Ping Identity holds a 9.4% mindshare in CIaA, compared to Salesforce’s 2.8% mindshare. Additionally, 100% of Ping Identity users are willing to recommend the solution, compared to 100% of Salesforce users who would recommend it.

Ping Identity Platform

Read 29 Ping Identity Platform reviews

5,335 Views
1,067 Comparison Views

100% willing to recommend

Salesforce Identity

Read 6 Salesforce Identity reviews

693 Views
388 Comparison Views

100% willing to recommend

Ping Identity Platform

Salesforce Identity

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

Ping Identity Platform and Salesforce Identity compete in the identity management space. Salesforce Identity holds the upper hand due to its comprehensive feature set and seamless integration capabilities.

Features: Ping Identity excels in adaptive authentication, API access security, and identity federation. Salesforce Identity offers robust integration with the Salesforce ecosystem, versatile identity and access management, and extensive analytics capabilities.

Room for Improvement: Ping Identity could enhance its analytics and reporting features, expand its support for integration with non-standard platforms, and improve its mobile application interface. Salesforce Identity may focus on making its solution more cost-effective, enhancing support for third-party integrations outside the Salesforce ecosystem, and refining its user interface for a better user experience.

Ease of Deployment and Customer Service: Ping Identity offers a straightforward deployment model, emphasizing fast and flexible integrations with existing systems, complemented by responsive support services. Salesforce Identity benefits from its integration within the Salesforce ecosystem, ensuring streamlined deployment and offering a guided customer support experience.

Pricing and ROI: Ping Identity is recognized for competitive pricing, providing flexibility in costs and potentially faster ROI due to lower initial setup costs. Salesforce Identity typically incurs higher initial costs, but the rich feature set and strategic advantages can lead to significant long-term ROI, especially for organizations deeply integrated with the Salesforce platform.

To learn more, read our detailed Ping Identity Platform vs. Salesforce Identity Report (Updated: December 2025).

Buyer's Guide

Ping Identity Platform vs. Salesforce Identity

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

3rd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (4th), Authentication Systems (7th), Data Governance (9th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (3rd), Directory Servers (1st)

Salesforce Identity

Ranking in Customer Identity and Access Management (CIAM)

10th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Mobile Identity (3rd)

Mindshare comparison

As of January 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of Ping Identity Platform is 9.4%, down from 10.1% compared to the previous year. The mindshare of Salesforce Identity is 2.8%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM) Market Share Distribution
Product	Market Share (%)
Ping Identity Platform	9.4%
Salesforce Identity	2.8%
Other	87.8%

Customer Identity and Access Management (CIAM)

Featured Reviews

Shruthi R Varikoti

Senior ServiceNow Developer at Wells Fargo

Generative AI automates access reviews and provides workflow efficiencies

I work with Governance, Risk, and Compliance (GRC), IT Service Management (ITSM), and Customer Service Management (CSM) modules of ServiceNow. My project is related to cybersecurity. I have touched on generative AI and integrations like SOAP APIs. I have used the Ping Identity Platform for seamless…

Read full review

NavinJacob

Chief Digital Officer at Cipher7

Structured operations and analytics have transformed how my teams manage customers and sales

I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The only feature we were looking for in PingID was SSO integration with our existing web app."

"People use the solution to secure their applications and authenticate particular processes."

"We use the product to run different reports."

"I like PingFederate."

"It provides ease of connecting all our devices."

"PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tools like ForgeRock and Okta, but I find PingFederate to be the most customizable."

"I like the self-service feature. The 502 and UBP systems are also excellent. PingID's ability to authenticate with SSH, RDP, and Windows login is pretty handy. It covers the entire spectrum of use."

"This is a user-friendly solution."

More Ping Identity Platform pros

"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."

"The solution is very easy to understand."

"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"Salesforce Identity is a very user-friendly solution."

Cons

"The solution should allow for better integration with other platforms and the UBT."

"PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer."

"If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base."

"There is room for improvement in the solution, particularly in security."

"It has a long way to go until it is a cloud-based solution."

"In Ping Identity, we have had some issues. We've worked with logging and troubleshooting, including some firewall and security issues."

"We can choose a drop-down to search for which certificate we have to create, which is difficult."

"They could enhance the product's device tracking for better zero-trust security would be beneficial. Currently, it tracks IPs well but lacks detailed device information, which is crucial from a security standpoint."

More Ping Identity Platform cons

"The interface should be simplified and the dashboard has a lot of options but could be improved."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."

"Salesforce Identity needs more expertise in the application."

"The product is slow."

Pricing and Cost Advice

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."

"PingID's pricing is pretty competitive."

"Ping offers flexible pricing that's not standardized."

"Compared to some SaaS-based solutions, the platform is relatively cost-effective."

"The product is costly."

"The platform's value justifies the pricing, especially considering its security features and scalability."

"Ping Identity Platform is not an expensive solution."

"The tool is quite affordable."

More Ping Identity Platform pricing and cost advice

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."

"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Manufacturing Company

10%

Retailer

Computer Software Company

Financial Services Firm

20%

Manufacturing Company

12%

Retailer

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	20

No data available

Questions from the Community

What do you like most about PingID?

The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...

See all answers

What is your experience regarding pricing and costs for PingID?

The pricing is neither too expensive nor too cheap.

See all answers

What needs improvement with PingID?

The management console needs to be improved. PingID should revise it.

See all answers

What do you like most about Salesforce Identity?

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.

See all answers

What needs improvement with Salesforce Identity?

The product is slow.

See all answers

What is your primary use case for Salesforce Identity?

We get network-related cases on Salesforce Identity and work on them.

See all answers

Comparisons

Microsoft Entra ID vs Ping Identity Platform

Compared 14% of the time

ForgeRock vs Ping Identity Platform

Compared 7% of the time

Microsoft Active Directory vs Ping Identity Platform

Compared 6% of the time

SailPoint Identity Security Cloud vs Ping Identity Platform

Compared 6% of the time

Symantec Siteminder vs Ping Identity Platform

Compared 6% of the time

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Okta Platform vs Salesforce Identity

Compared 26% of the time

Auth0 Platform vs Salesforce Identity

Compared 24% of the time

Microsoft Entra ID vs Salesforce Identity

Compared 24% of the time

SailPoint Identity Security Cloud vs Salesforce Identity

Compared 14% of the time

SAP Customer Identity and Access Management vs Salesforce Identity

Compared 13% of the time

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Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

No data available

Overview

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.

Ping Identity

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Salesforce

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

Buyer's Guide

Ping Identity Platform vs. Salesforce Identity

December 2025

Free Report: Ping Identity Platform vs. Salesforce Identity

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