Pega Platform Reviews

The main use case is case management and process automation.

Pega BPM automates manual evaluations, converting what was eight hours of work into four or six hours of work. It has significantly saved time.

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation.

The Pega Platform helps in integrating a lot of manual data and performing tasks that are not feasible manually, such as logging into management systems to get data. We have automated the system, which supports the handling of large volumes of work items efficiently.

I use Pega BPM as part of our consulting assignments and implementation initiatives.

I work for a consulting company that is an implementation partner for Pega.

We use Pega BPM for customer service and decision systems.

The best instrument for improving business processes in Pega BPM is the way it captures requirements. This part of the initial business analysis, coming up with the workflow, prototyping, and overall design in the initial phase of the project is the most important aspect. It is a game changer that adds value and reduces project initiation time.

AI Capabilities

Pega BPM has been integrating a lot of AI capabilities, and we are evaluating some of them. One example is robotic automation, which can analyze code changes and identify potential impacts in other areas, helping developers avoid missing anything.

In the Middle East, ministries such as the Ministry of Justice, Ministry of Labor, Ministry of Finance, Ministry of Education, and Ministry of Municipalities, are using Pega Platform as a front-end application for their citizens.

Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities. It allows for a unified platform with features like case management, BPM, service orchestration, low-code development, digital process automation, CRM, and decision-making, all integrated into a single platform.

The primary use case for this solution is business process management within a local bank. The environment involves handling various banking operations and customer interactions, where the solution aids in streamlining and automating processes.

The platform has significantly improved organizational efficiency by automating complex processes and enhancing operational flexibility. It has facilitated smoother workflow management and integration with existing systems, improving overall productivity.

The primary use case includes working with Pega Platform, but the organization is planning to switch to another solution soon.

While there may be stability issues, they are minimal.

I work in the automobile industry, and I generally use Pega for automating regulations and warranty applications.

Currently, we are in a project where the return on investment is less than six months, which is quite noticeable. Time savings are about three hundred percent when building an application in Pega compared to building in Java.

We have integrated a tool with Pega. It is used for project management. We use it for customer process management, insurance, and licenses.

The frameworks are built over the core Pega platform. All the codes are already built. A user can directly use the framework according to their needs. All the corresponding data models and processes already built in the framework can be reused with our custom layer. The tool reduces our costs. It is faster to implement.

The solution has everything. It is model-driven. It generates its own code. It has a rules engine. Previously, Pega had its own UI. Now, we have Constellation DX API. It helps us have any user interface we need, like Angular or React. API helps create work objects in the workflow.