Users appreciate LogMeIn Pro for its reliability, ease of use, and remote access capabilities. They highlight its file transfer functionality and multi-monitor support. The performance is noted as fast and efficient, while security features provide peace of mind. The setup process is straightforward, making it accessible for various technical skill levels. Customer support is frequently mentioned positively, contributing to a dependable experience. The integration with mobile devices enhances its flexibility and accessibility.
- "This is a scalable solution and we use it amongst a bunch of clients; we'd use it on one computer for one person, and we would use it on 50 computers for one company."
- "Having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."
- "Once I landed on LogMeIn, they were so reliable, and they fitted my needs so well, that I have been satisfied ever since."
Some users mentioned that LogMeIn Pro lacks responsiveness during remote sessions. It experiences occasional connectivity issues which can disrupt workflow. High costs compared to similar alternatives were noted. Installations can be cumbersome at times. Users reported that updates sometimes introduce new bugs instead of fixing existing problems. Performance issues were pointed out during high-traffic periods. They also expressed concerns about the customer support not being as effective or timely as expected.
- "It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
- "The only drawback with LogMeIn is that the pricing structure has been increasing so rapidly, that's a turnoff."
- "Lower the price for an individual user. The company does not scale the price based upon use."
