We performed a comparison between LogMeIn Pro and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Scalability-wise, I rate the solution a ten out of ten."
"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."
"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."
"Being able to remote access my computer means I can work at night from my house."
"I can copy information and put it into a presentation that I may be putting together at another location."
"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"The remote services feature is definitely the most valuable, along with the capability to print remotely."
"It is a scalable solution. "
"Technical support is easy to reach."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Remote Access for external and internal customers."
"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."
"The high pricing of the product is its only shortcoming that needs improvement."
"The only issue is that they could have a tier between 10 seats and 50."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"Support could be more knowledgeable."
"It could be integrated with IT management tools."
"They do have some glitches in the microphone and speaker, especially during remote access."
LogMeIn Pro is ranked 14th in Remote Access with 20 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. LogMeIn Pro is rated 9.0, while Zoho Assist is rated 8.6. The top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, ConnectWise ScreenConnect, BeyondTrust Remote Support and LogMeIn Central, whereas Zoho Assist is most compared with . See our LogMeIn Pro vs. Zoho Assist report.
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