LogMeIn Pro vs Splashtop Remote Support comparison

GoTo and Splashtop are both solutions in the Remote Access category. GoTo is ranked #27, while Splashtop is ranked #15 with an average rating of 9.0. GoTo holds a 1.4% mindshare in VUS, compared to Splashtop’s 2.0% mindshare. Additionally, 86% of GoTo users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and Splashtop Remote Support compete in the remote support solutions category. Splashtop Remote Support edges out LogMeIn Pro in pricing and overall features.

Features: LogMeIn Pro offers reliable performance, secure access, and file transfer capabilities. Splashtop Remote Support stands out with affordability, streamlined performance, and efficient multi-user access.

Room for Improvement: LogMeIn Pro users often mention high cost and suggest better optimization for mobile devices. Splashtop Remote Support users would like more comprehensive integration options and report occasional connectivity issues.

Ease of Deployment and Customer Service: LogMeIn Pro users report a seamless setup process but have mixed feelings about customer service. Splashtop Remote Support is praised for straightforward deployment and effective customer support.

Pricing and ROI: LogMeIn Pro has a higher setup cost, impacting perceived ROI negatively. Splashtop Remote Support offers a cost-effective solution with a stronger ROI due to lower initial costs and extensive features.

To learn more, read our detailed LogMeIn Pro vs. Splashtop Remote Support Report (Updated: September 2025).

Buyer's Guide

LogMeIn Pro vs. Splashtop Remote Support

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of LogMeIn Pro is 1.4%, up from 1.1% compared to the previous year. The mindshare of Splashtop Remote Support is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.6%
Splashtop Remote Support	2.0%
LogMeIn Pro	1.4%
Other	87.0%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Microsoft Intune include remote updates. The update runs in the background, so there's no need in most cases to go on-site to do it."

"It is a cloud-based service. It is easy to use and offers privacy."

"We are transforming our flat network by adopting different cloud solutions, and our own applications are hosted in the cloud. Intune ensures our security throughout our entire cloud-based system, improving our security posture."

"The solution has reduced the risk of security breaches by 30%."

"The most valuable feature is that we can manage workstations or Android devices remotely without needing the device to be connected to our local network."

"Microsoft Intune helps us avoid issuing everyone company-owned devices. We provide a stipend, allowing users to bring their own devices. This approach gives us leverage against other MSPs. It also enhances collaboration because clients already covered by specific licensing can optimize their usage of Microsoft Intune."

"The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity."

"It is a cloud solution, and you can easily scale as your needs grow."

More Microsoft Intune pros

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"I can copy information and put it into a presentation that I may be putting together at another location."

"User interface."

More LogMeIn Pro pros

"The tool's most valuable features are pricing and easy management."

"The solution is very fast."

"The file transfers work well, the remote support and hosted solution work well."

"The initial setup is simple."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

Cons

"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."

"A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices."

"The reporting dashboard is really limited."

"Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions."

"There is room for improvement in integration and security as well."

"Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand."

"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."

"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."

More Microsoft Intune cons

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "

"The only issue is that they could have a tier between 10 seats and 50."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"The high pricing of the product is its only shortcoming that needs improvement."

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

More LogMeIn Pro cons

"The phone's a little tricky to work with due to the small screen."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The integration features could be better."

"The solution should be able to make an inventory of computers automatically."

"Splashtop Remote Support needs to improve customization."

Pricing and Cost Advice

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"Microsoft Intune is not cost-effective as a standalone product."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

"The pricing is good because customers are not complaining about it."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

"No one can compete with Microsoft when it comes to price, and the features it is offering."

More Microsoft Intune pricing and cost advice

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"It is very good."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

More LogMeIn Pro pricing and cost advice

"The licensing fees are less than $400 per year."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Manufacturing Company

11%

Comms Service Provider

10%

Financial Services Firm

Legal Firm

Comms Service Provider

13%

Retailer

12%

Computer Software Company

11%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

No data available

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What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

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What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

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What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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Product Reports

Buyer's Guide

Microsoft Intune

September 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Pro

September 2025

Download LogMeIn Pro product report

Buyer's Guide

Remote Access

September 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

The North Face, Slingbox, Lutron, The Weather Company

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

LogMeIn Pro vs. Splashtop Remote Support

September 2025

Free Report: LogMeIn Pro vs. Splashtop Remote Support

Find out what your peers are saying about LogMeIn Pro vs. Splashtop Remote Support and other solutions. Updated: September 2025.

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