We performed a comparison between LogMeIn Pro and Splashtop Remote Support based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."I can login to my office computer, go into all of my software, and work from a remote location."
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."
"I can copy information and put it into a presentation that I may be putting together at another location."
"User interface."
"It must have been straightforward. My IT person set it up for me. It is a friendly program."
"Scalability-wise, I rate the solution a ten out of ten."
"The remote services feature is definitely the most valuable, along with the capability to print remotely."
"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."
"The initial setup is simple."
"The tool's most valuable features are pricing and easy management."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."
"Remote Access for external and internal customers."
"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "
"The solution should add more options and tools for shortcuts, administration, etc."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"Splashtop Remote Support needs to improve customization."
LogMeIn Pro is ranked 14th in Remote Access with 20 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. LogMeIn Pro is rated 9.0, while Splashtop Remote Support is rated 8.0. The top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, ConnectWise ScreenConnect, BeyondTrust Remote Support and LogMeIn Central, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, TeamViewer, LogMeIn Rescue and ConnectWise ScreenConnect.
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