Dameware Remote Support vs LogMeIn Pro comparison

SolarWinds and GoTo are both solutions in the Remote Access category. SolarWinds is ranked #28, while GoTo is ranked #24. SolarWinds holds a 1.4% mindshare in VUS, compared to GoTo’s 1.6% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 86% of GoTo users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and Dameware Remote Support are two prominent remote support solutions. Users are generally more satisfied with the comprehensive features of Dameware Remote Support, although LogMeIn Pro is praised for its ease of use and effective performance.

Features: LogMeIn Pro is appreciated for its user-friendly interface, efficient remote access, and file-sharing capabilities, making it a strong choice for those prioritizing simplicity and functionality. Dameware Remote Support stands out with its advanced troubleshooting tools, remote control of Windows devices, and Active Directory integration, which caters to more technical users needing robust features.

Room for Improvement: Users of LogMeIn Pro frequently mention the need for better customer support and more competitive pricing. Dameware Remote Support users suggest improvements in the stability and performance of the software, especially when handling larger networks. While both products have areas to address, LogMeIn Pro users are more vocal about the cost-related aspects.

Ease of Deployment and Customer Service: LogMeIn Pro is recognized for its straightforward deployment process and intuitive setup, along with responsive customer support. Dameware Remote Support, on the other hand, requires a more technical setup but offers extensive documentation and support for troubleshooting. Users find LogMeIn Pro easier to deploy but have more confidence in Dameware's technical support for complex issues.

Pricing and ROI: LogMeIn Pro users express concerns about high subscription costs, suggesting that ROI is not always justified. Dameware Remote Support users find the pricing to be more reasonable given the advanced features provided, leading to a perception of better value for money. Although LogMeIn Pro offers a smoother initial experience, Dameware Remote Support is perceived to provide a better long-term investment.

To learn more, read our detailed Dameware Remote Support vs. LogMeIn Pro Report (Updated: March 2026).

Buyer's Guide

Dameware Remote Support vs. LogMeIn Pro

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.2%, down from 10.7% compared to the previous year. The mindshare of Dameware Remote Support is 1.4%, up from 1.1% compared to the previous year. The mindshare of LogMeIn Pro is 1.6%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	9.2%
LogMeIn Pro	1.6%
Dameware Remote Support	1.4%
Other	87.8%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

it_user323577

Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees

We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.

The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our bank's most valuable Intune features are centered around the dedicated device concept."

"I like Intune's ability to install software to a device remotely and push policy through the Azure portal."

"Intune helps the organization manage access to its internal apps, data, and resources."

"Microsoft's cloud comes with a lot of extra features that are free of charge."

"Microsoft Intune does help me save time in terms of management of various devices—I don't have to go to those locations to manage the devices at those locations, I can do it remotely, which is very helpful."

"Intune's feature that I have found most valuable is its auto-pilot feature."

"It is a helpful tool to manage BYOD policies."

"I like the group policy management feature, which performs application monitoring and device enrollment."

More Microsoft Intune pros

"Using DameWare has made the troubleshooting process faster."

"It was very easy to install."

"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"Scalability-wise, I rate the solution a ten out of ten."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"Customer support was great because any issues I encountered were responded to in a timely manner and they were able to resolve any issues that I had."

"We are using LogMeIn for our IT Management."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

More LogMeIn Pro pros

Cons

"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider."

"At the moment, we need more flexibility. We have some offices migrating to Windows 11 remotely. Sometimes, it is difficult to manage image installation because we have to collect some information before starting image deployment. Currently, Intune cannot collect the information needed for deploying new images."

"Intune endpoint analytics can be challenging."

"Intune's areas for improvement revolve around security and certificate management."

"Intune doesn't provide much control over Windows servers. It's something we struggle with."

"Reporting can be better. Only global administrators can see detailed reports at the moment, and I don't want to use the global admin."

"I would like to see Intune improve its handling of hybrid domain joins. We continue to experience issues with machines losing their hybrid domain join status."

"I think there should be a better tracking of the cell phones used on the Intune."

More Microsoft Intune cons

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."

"Worked well for awhile but issues with it connecting over VPN was a major drawback."

"Remote Access for external and internal customers."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"LogMeIn is a great product, and unfortunately, is a necessary evil."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"Would like for the client to be searchable."

"The only issue is that they could have a tier between 10 seats and 50."

More LogMeIn Pro cons

Pricing and Cost Advice

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"I don't have any problem as far as cost is concerned. It is bundled with our license."

"Microsoft Intune is available for individual purchase at a low per-device cost."

"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."

"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."

"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."

"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."

"Intune is cost-effective as it is included in some of the Office 365 packages."

More Microsoft Intune pricing and cost advice

Information not available

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"It is very good."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. "

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"The company does not scale the price based upon use."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"I did not deal with the financial aspect but my impression is that they are more expensive."

More LogMeIn Pro pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Government

Computer Software Company

12%

Manufacturing Company

12%

Comms Service Provider

Retailer

Manufacturing Company

10%

Comms Service Provider

Marketing Services Firm

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	124
Midsize Enterprise	53
Large Enterprise	168

No data available

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

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What are the pros and cons of Microsoft Intune?

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Compared 16% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

March 2026

Download Dameware Remote Support product report

Buyer's Guide

LogMeIn Pro

March 2026

Download LogMeIn Pro product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

SolarWinds

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

Illinois School District

The North Face, Slingbox, Lutron, The Weather Company

Buyer's Guide

Dameware Remote Support vs. LogMeIn Pro

March 2026

Free Report: Dameware Remote Support vs. LogMeIn Pro

Find out what your peers are saying about Dameware Remote Support vs. LogMeIn Pro and other solutions. Updated: March 2026.

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