

Kaseya VSA and Ivanti Neurons for UEM are prominent solutions in the remote management and endpoint management category. Ivanti appears to have the upper hand due to its advanced automation capabilities and AI-powered features that enhance user experience and efficiency.
Features: Kaseya VSA offers robust remote control capabilities, extensive automation, and highly configurable procedures. It also provides patch management, monitoring, and live connect modules. Ivanti Neurons for UEM excels with its AI-powered self-healing, automation, real-time visibility, and centralized management. It also features AI-assisted ticket routing and asset discovery, simplifying administration.
Room for Improvement: Kaseya VSA requires better patch management, improved support for Mac devices, and enhanced automation capabilities. It also lacks an intuitive design and better integration with Azure and mobile device management. Ivanti Neurons for UEM could improve its interface, simplify navigation, and enhance integration with third-party applications, along with better reporting and training on dashboards.
Ease of Deployment and Customer Service: Kaseya VSA provides diverse deployment options, including on-premises and cloud environments, but is criticized for inconsistent customer support and slow issue resolution. Ivanti Neurons for UEM, although praised for flexible deployment, has complex navigation for new users but responds quickly to priority issues. Both products need customer service improvements, although Kaseya is more criticized for its responsiveness.
Pricing and ROI: Kaseya VSA is considered expensive with a rigid pricing structure, although some users see it as a worthwhile investment given its feature set. ROI experiences vary, but some report cost savings. Ivanti Neurons for UEM's pricing may range from mid to high, depending on usage. It is perceived as more transparent in its pricing, offering positive ROI due to efficiency improvements. Greater pricing flexibility and clearer ROI reporting could benefit Kaseya.
We can remove or add licenses according to business requirements, and it is all controlled within the application.
The client was already paying for Microsoft Intune and was able to decommission Ivanti Neurons for UEM.
Tasks such as patching, software deployment, and troubleshooting that earlier took hours are now done in minutes.
I am concerned about consistently needing to call support for installing brand new solutions.
They are responsive, stick to time, and are enthusiastic about helping.
Occasionally, we also experienced delays between systems, particularly with user group changes and device compliance updates.
I would evaluate them as most likely all good because they help me a lot, and they most likely solve my issue.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
I would rate the scalability as nine out of ten.
There is no limitation in scalability; Ivanti Neurons for MDM is very scalable.
As a Microsoft consultant, I think Intune is always going to win over anything else if the client is already paying for an E3 or E5 license.
Regarding the self-healing capabilities, I would say it has reduced downtime by around thirty to forty percent.
It delivers very good UEM capabilities.
Ivanti Neurons for UEM is stable in terms of my experience with endpoint, server, patching, software deployment, and remote desktop functionalities.
It would be helpful if the documentation could easily help us fix bugs on our own.
The test team or the testing procedures are flawed because they release new versions with numerous basic issues.
The history of patching is missing from the solution, making it a challenge.
I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI.
This is not a cheap solution.
Regarding pricing, I would say Ivanti Neurons for UEM falls at a nine out of ten.
The price for this solution seems to be reasonable for my company.
It's always expensive for the customer.
The most effective feature of Ivanti Neurons for Patch Management is its reactivity when a patch is released before its due date.
It integrates into InTune, which enables us to detect, diagnose, and fix issues without manual intervention.
AI-powered automation and self-healing are additional features that automatically fix common issues and reduce manual work.
Regarding the patching and software management, for me, it's the best path.
Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console.

| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 9 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
Ivanti Autonomous Endpoint Management leverages AI-powered automation for comprehensive endpoint control. It offers centralized management, real-time visibility, efficient patch deployment, and supports diverse operating systems.
Ivanti Autonomous Endpoint Management integrates AI-driven automation, providing a unified dashboard for streamlined IT operations. Its features include efficient patch management and real-time device monitoring, enhancing IT security and compliance. While comprehensive, improvements in dashboard simplicity, third-party integration, and AI feature clarity are desired. It serves multiple operating systems for seamless operation across various devices, and while effective, enhancements in UI navigation and reporting are suggested. Companies find it vital for centralized device management, compliance enforcement, and automated IT task handling.
What are the most important features?In industries like finance, education, and healthcare, Ivanti Autonomous Endpoint Management is deployed for managing diverse device environments. It's used for securing sensitive data, ensuring compliance in regulated industries, and optimizing IT service desk operations. Its capabilities aid in provisioning devices and maintaining an up-to-date inventory, crucial for sectors with stringent security requirements.
Kaseya VSA offers comprehensive IT management, featuring remote and patch management alongside automation. Its efficient administration and security improvements make it a reliable choice for managed IT services.
Kaseya VSA is a robust platform used for remote management, patch and inventory management, monitoring, and automation, making it an ideal choice for managed service providers. Its integration with Kaseya BMS and flexible configuration enhance technical support tasks while robust security measures have been improved since past breaches. However, it requires improvements in security, patch management, mobile device management, and support for various platforms including Mac. Users face challenges with outdated interfaces and cumbersome reporting, needing better integration with technologies like Azure.
What are the most important features of Kaseya VSA?In industries like healthcare, finance, and retail, Kaseya VSA is implemented to manage complex IT environments, support network security compliance, and automate routine tasks. Managed service providers leverage its capabilities for client network support, ensuring secure, efficient IT operations.
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