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Automox vs Kaseya VSA comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Automox enhances efficiency and security by automating patch management, saving time and costs while eliminating on-premises infrastructure needs.
Sentiment score
5.6
Kaseya VSA boosted efficiency, reduced support needs, and offered positive ROI, especially for remote operations post-COVID-19 pandemic.
It has also been a great tool because we are able to reduce both manual labor and operational expenses by automating patching of roughly 200 Windows servers.
Data at Infosys
Our team used to spend 10 hours per week just to update these things, and now we're doing it automatically.
Senior Data Reporting Analyst at University of Bradford
We have seen a positive return on investment mainly through time savings, as automating patching and routine endpoint maintenance has reduced manual effort by roughly around twenty to thirty percent for these tasks.
QA Engineer at a computer software company with 1,001-5,000 employees
 

Customer Service

Sentiment score
7.3
Automox customer service is praised for fast, knowledgeable support, quick responses, and reliable problem-solving, outshining larger competitors.
Sentiment score
5.6
Kaseya VSA support is knowledgeable but often slow, with delayed responses and room for improvement in issue resolution.
They are really good because they don't take five days to get back to me; they respond within 24 hours with really good information.
Network & Security Administrator at a legal firm with 51-200 employees
They're very knowledgeable and have given us many channels for support, including email, chat, and documentation.
Senior Data Reporting Analyst at University of Bradford
Overall, the customer support has been good; responses are generally timely, and the support team is helpful when troubleshooting issues or clarifying how a feature works.
QA Engineer at a computer software company with 1,001-5,000 employees
I would evaluate them as most likely all good because they help me a lot, and they most likely solve my issue.
Senior Technical Engineer at a tech services company with 51-200 employees
The customer service provides a fast response.
Directeur Technique Services Managés - RSI at Groupe Folder
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
Senior Manager at dinCloud, Inc.
 

Scalability Issues

Sentiment score
7.4
Automox is scalable and user-friendly, efficiently managing large networks despite minor console load issues for some users.
Sentiment score
6.7
Kaseya VSA offers scalable cloud deployment but faces performance challenges at higher scales and some user contract concerns.
It's pretty easy to scale because it's SaaS, and adding more devices doesn't require any extra server or anything similar.
Senior Data Reporting Analyst at University of Bradford
Automox scales well for our needs; adding new endpoints is straightforward and the centralized management approach makes it easy to apply consistent policies as the environment grows.
QA Engineer at a computer software company with 1,001-5,000 employees
Automox's scalability is excellent, as it scales very well, and it is easy to deploy new agents.
Cyber Security Analyst II at a media company with 201-500 employees
 

Stability Issues

Sentiment score
8.2
Automox is reliable, with minimal issues, effective patching, smooth operation, and quick maintenance updates, surpassing other tools in stability.
Sentiment score
6.9
Kaseya VSA is stable and improving, but some users report issues with connectivity, updates, and add-ons reliability.
It's not crashing or experiencing any downtime.
Senior Data Reporting Analyst at University of Bradford
 

Room For Improvement

Automox needs better remote support, tool integration, user management, customization, reporting, cost-effectiveness, and visibility into patch processes.
Kaseya VSA requires UI and patch management improvements, better security, device support, and enhanced technical support and automation features.
From a QA perspective, better visibility into patch history and endpoint changes would make it easier to troubleshoot environment-related issues and track changes over time.
QA Engineer at a computer software company with 1,001-5,000 employees
An alert of a security threat could be another type of notification that tells me something is important.
Senior Data Reporting Analyst at University of Bradford
I would add that remote support for iOS could be better, and remote support of Linux is also lacking.
Data at Infosys
I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI.
Senior Technical Engineer at a tech services company with 51-200 employees
 

Setup Cost

Automox offers competitive pricing with no extra fees, a cloud-based solution, and a valued free trial for users.
Kaseya VSA offers competitive pricing and regional discounts, though contracts can be limiting, with mixed cost perceptions among users.
Automox's price is very cost-effective and affordable.
Data at Infosys
It's always expensive for the customer.
Directeur Technique Services Managés - RSI at Groupe Folder
 

Valuable Features

Automox enhances efficiency and security with flexible, cloud-based patch management, supporting multiple platforms with automation and real-time visibility.
Kaseya VSA is valued for its security, remote management, automation, integration, cost-effectiveness, and comprehensive network administration features.
One of the best features I appreciate about Automox is automated patching.
Senior Data Reporting Analyst at University of Bradford
It has also improved our security posture since automated patching has allowed vulnerabilities to be patched automatically.
Data at Infosys
It has very strong patch automation, particularly in automated OS patching, third-party patching, policy-based rollout, patch scheduling, and vulnerability remediation.
Technical Product Manager at Hireright
Regarding the patching and software management, for me, it's the best path.
Directeur Technique Services Managés - RSI at Groupe Folder
Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console.
Senior Technical Engineer at a tech services company with 51-200 employees
 

Categories and Ranking

Automox
Ranking in Patch Management
10th
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
16
Ranking in other categories
Vulnerability Management (34th), Endpoint Protection Platform (EPP) (22nd), Enterprise Mobility Management (EMM) (8th), Autonomous Endpoint Management (5th)
Kaseya VSA
Ranking in Patch Management
12th
Average Rating
7.6
Reviews Sentiment
4.4
Number of Reviews
33
Ranking in other categories
Remote Monitoring and Management (RMM) (2nd)
 

Mindshare comparison

As of September 2026, in the Patch Management category, the mindshare of Automox is 2.7%, down from 2.9% compared to the previous year. The mindshare of Kaseya VSA is 3.4%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Mindshare Distribution
ProductMindshare (%)
Automox2.7%
Kaseya VSA3.4%
Other93.9%
Patch Management
 

Featured Reviews

Naqash Ahmed - PeerSpot reviewer
Senior Data Reporting Analyst at University of Bradford
Automation has saved time and improves secure, centralized patching across all our devices
While Automox has very good features, I think there's still room for improvement. I want the custom reports to be even more detailed, specifically where I can add more details. It would be nice to have more filters in reports based on location and department more easily. Secondly, the notifications could be more customizable. Many times notifications come, but we don't have control over which notification is urgent and which is not. For example, if there's an alert of a critical update or pending approval, it can help me focus better. An alert of a security threat could be another type of notification that tells me something is important. Customized notifications would be much better. I would say the user interface could be improved as well. Some parts of the dashboard are a bit hard to understand. If they could be improved to be more intuitive, for example, if it could be easy to navigate between devices and reports, that would be great. I would say if Automox could also provide automation templates, that would help. I know there are templates, but I want more templates. Having ready-made worklets for common tasks can save a lot of time. Lastly, it should also support the interface for mobile screens.
Stéphane Guerin - PeerSpot reviewer
Directeur Technique Services Managés - RSI at Groupe Folder
Software management excels with comprehensive modules
We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.  Regarding the patching and software management, for me, it's the best path. We have all the necessary modules for monitoring on the server and workstations. All modules are working well, and for me,…
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Financial Services Firm
11%
Comms Service Provider
8%
Manufacturing Company
8%
Outsourcing Company
12%
Performing Arts
10%
Construction Company
7%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise12
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise4
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Automox?
Our experience with pricing, setup cost, and licensing was very pleasant.
What needs improvement with Automox?
I cannot think of anything specific for how Automox can be improved. An AI worklet builder would be a possibility, but even at that, the worklet catalog is very robust and useful.
What is your primary use case for Automox?
My main use case for Automox involves patching Windows and Linux servers, Windows endpoints, and maintaining configurations. A specific example of how I use Automox for patching and maintaining con...
What needs improvement with Kaseya VSA?
So far, everything is good, but regarding automation scripts, I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI. So far, eve...
What is your primary use case for Kaseya VSA?
I am currently working with remote monitoring and management solutions, primarily for patch management. I could describe a few use cases for it, and I use it for that.
What advice do you have for others considering Kaseya VSA?
I will share my rich experience with Kaseya VSA with others, and I suggest using Kaseya VSA. I gave this review a rating of 9.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about Automox vs. Kaseya VSA and other solutions. Updated: August 2026.
913,076 professionals have used our research since 2012.