BMC Helix Monitor Reviews

We use the product to collect events and correlate and integrate them with other monitoring tools to identify the root causes of problems.

It is a top-rated solution in the monitoring domain. It is evolving more and more into artificial intelligence. It adds more value by fetching data on events, correlating data, and getting the right information to predict problems, resolve issues, and maintain appropriate SLAs.

BMC focuses on the product's positioning and adaptation to new technologies. Customers often tell me that achieving the business impact analysis on any monitoring activity is important for them.

The solution provides more options for artificial intelligence. It gives us more information on what needs to be monitored and what is happening in the background. We do need people to monitor the servers. With its machine learning capabilities, the tool gives us advanced options to ensure 100% availability.

The service operations monitoring features are valuable. Apart from the operations management and server monitoring, it gives advanced options to integrate with other tools. Based on the customer's requirements, we can use it to automate alerts and take action on the triggered events. All the options are combined to ensure the customer's requirement is accomplished and 100% availability is provided.

BMC Helix Monitor is useful for monitoring your assets. The solution just scans your entire network, giving you the system under the network as it can scan your servers, desktops, laptops, and anything connected to the network. BMC Helix Monitor is an agentless product, so you don't need to deploy agents on every PC in your IT environment. You can just deploy your monitoring servers and install BMC Helix Monitor, which will scan the entire asset to get detailed information about any particular asset.

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

My company's customers sometimes use BMC Helix Monitor to monitor applications and check for failures in one server or a specific service in an application. The monitoring tool sends signals or alerts to the operation team, and after some time, they escalate and are sent to management, the IT director, the CIO, or the CEO.

The solution's most valuable features are its ability to monitor the servers in the infrastructure, monitor the stability of the service, troubleshoot the root cause of the failure whenever or whatever happens, and send notifications to specific roles in an organization.