BMC Helix Operations Management with AIOps vs LogicMonitor comparison

BMC Helix Operations Manage...

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Executive SummaryUpdated on Sep 3, 2025

LogicMonitor and BMC Helix Operations Management with AIOps are competing in the IT infrastructure monitoring category. LogicMonitor holds an advantage in user-friendly pricing and customer support, while BMC Helix stands out for its robust advanced features and scalability.

Features: LogicMonitor provides cloud-based monitoring, automated forecasting, and pre-configured alerts, with extensive third-party integrations. BMC Helix Operations Management with AIOps offers AI-driven insights, scalability, and a comprehensive view of infrastructure performance. It excels in delivering superior analytical tools and holistic monitoring.

Room for Improvement: LogicMonitor can enhance its AI-driven insights and scalability to better compete with offerings from BMC Helix. BMC Helix could improve in simplifying its deployment process and making its advanced functionalities more accessible to less technically mature organizations. Simplifying documentation for both platforms can enhance user comprehension and adoption.

Ease of Deployment and Customer Service: LogicMonitor offers a straightforward deployment with robust customer support, streamlining the setup process. BMC Helix, while providing a more complex deployment experience due to its wide range of functionalities, offers substantial support and guidance during implementation, which can be beneficial in complex scenarios.

Pricing and ROI: LogicMonitor features a more accessible pricing model, with lower initial costs and faster ROI realization. BMC Helix requires a higher upfront investment but is seen as providing significant ROI over time through its advanced features and scalability, offering value for organizations seeking comprehensive monitoring solutions.

To learn more, read our detailed BMC Helix Operations Management with AIOps vs. LogicMonitor Report (Updated: September 2025).

BMC Helix Operations Management with AIOps vs. LogicMonitor

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Operations Manage...

Ranking in AIOps

14th

Average Rating

9.2

Reviews Sentiment

8.4

Number of Reviews

Ranking in other categories

Event Monitoring (5th)

LogicMonitor

Ranking in AIOps

13th

Average Rating

9.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (26th), Network Monitoring Software (24th), IT Infrastructure Monitoring (23rd), Container Monitoring (7th), Cloud Monitoring Software (18th)

Mindshare comparison

As of October 2025, in the AIOps category, the mindshare of BMC Helix Operations Management with AIOps is 3.2%, up from 2.4% compared to the previous year. The mindshare of LogicMonitor is 4.2%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AIOps Market Share Distribution
Product	Market Share (%)
LogicMonitor	4.2%
BMC Helix Operations Management with AIOps	3.2%
Other	92.6%

AIOps

Featured Reviews

Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Impressive automation capabilities, predicts problems, and even find unseen vulnerabilities across your infrastructure

The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity. There's sometimes a gap between the solution's capabilities and the client's readiness. We have to bridge that gap, bringing the customer up to the level where they can fully use all the features and benefits. Otherwise, they're investing in a powerful tool they don't fully utilize. It's crucial for vendors like us to assess client maturity before the project starts. We need to do the consulting work to show them the solution's potential and help them evaluate if it truly makes sense. Sometimes, the client might not be ready for the way BMC does things, for that level of automation and AI. BMC's automation is like nothing I've seen. You can even deflect 30% of IT service desk tickets with an intelligent chatbot – that's a number from BMC. Imagine the reduction in human agents! It's a robot doing the work, but in a way that feels human... that's the impressive part. You can integrate with WhatsApp, Teams, etc. It's game-changing.

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Henry-Steinhauer

Systems Engineer at LifePoint Health

They have an active community of users who are willing to share their experiences and how they have extended the solution to do unusual things.

I'm a learn-by-example person, so it would be nice to have a cookbook for enterprise management. They have a rich API process, but there aren't many examples of how to do enterprise-style work. It is peculiar about how to do it for one device, but not necessarily thousands. LogicMonitor can effortlessly pull data from one item at a time. I have yet to find an excellent way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BMC Helix Operations Management with AIOps deserves a ten out of ten."

"It is evolving more and more into artificial intelligence."

"The service operations monitoring features are valuable."

"The product's initial setup phase is easy."

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detailed analytics that gives you a deep understanding of your infrastructure and recurring issues/problems. It really predicts the problems."

"Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers."

"It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that."

"It is easy to set up and monitor an entire facility. This is crucial because we have around 80 facilities that require monitoring. LifePoint is a hub-and-spoke environment, so it is essential to understand all of the WAN interfaces."

"Having a full team at LogicMonitor for support is super helpful as they are available all the time to answer any questions you may have."

"LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform."

"The most valuable feature of LogicMonitor is the infrastructure monitoring capability."

"The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers."

"LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure."

More LogicMonitor pros

Cons

"The initial setup of the solution is complex."

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity."

"The product must provide more information and dashboards."

"I feel that the tool's stability has some scope for improvement."

"Some more application performance type monitoring would be nice. For example, an APM type solution, which would not necessarily completely replace it, but be able to tie into to what we're seeing on the application performance side so we can correlate what's going on with the application versus the underlying infrastructure."

"LogicMonitor should improve its logging features. It can become expensive and should be cost-effective. It would be great to see prebuilt templates for alerting methods in LogicMonitor that are similar to the prebuilt dashboards. Currently, users have to build their alerting configurations."

"The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML."

"The only functional area I can think of that has room for improvement would be the dashboards. They could use a refresh. It would be nice if there were more widgets and more types of widgets."

"We are working with LogicMonitor to get flexibility to see the absolute running numbers, rather than doing an average. They can keep the average for customers who want it, but there should be a way to at least show the real numbers, which are coming every second on the screen."

"Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved."

"There are some very specific things that need improvement in LogicMonitor. One is the lack of formatting for customized alerts, particularly the delivery of them to our email channel. We'd also like to see further customization of dashboards. Finally, something that is specific to us as an MSP that uses LogicMonitor, is white-labeling or skinning of the product, so we can make it look more customer-focused for our customers."

"One drawback of LogicMonitor is its licensing model, which requires an additional license for each module. For example, if you need to use Azure monitoring, you'll need an additional license on top of the base license."

More LogicMonitor cons

Pricing and Cost Advice

"BMC solution is cheaper than ServiceNow, its main competitor. So, I'd rate the pricing a seven out of ten, with ten being expensive."

"The product’s price could be improved."

"It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise."

"The tool's pricing falls into the middle range."

"We've had customers who have reduced their costs by not having multiple platforms for monitoring. That said, especially with super-large environments, the cost model for LogicMonitor is the one area where we run into issues."

"As a managed services provider, the licensing model that LogicMonitor provides us is excellent. We are able to scale up and scale down as needed. The pricing is reasonable for the amount of features and support that they provide."

"The solution is not expensive."

"In terms of pricing, I would rate LogicMonitor four out of five."

"As a managed service provider, we have the highest level of licensing that they offer, so we don't have any extra fees. I believe there are some add-ons for some of the lower tiers of LogicMonitor service, but that's not something that we use with our agreement."

"The pricing can be a little aggressive. Right now, it's a bit much for smaller organizations to adopt it. But comparatively, it also provides good features."

More LogicMonitor pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

12%

Healthcare Company

Retailer

Computer Software Company

15%

Manufacturing Company

11%

Financial Services Firm

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	9
Large Enterprise	8

Questions from the Community

What do you like most about BMC Helix Operations Management with AIOps?

BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detai...

What is your experience regarding pricing and costs for BMC Helix Operations Management with AIOps?

The pricing is on the higher end due to the extensive features and delivery quality. However, it is worth the investment.

What needs improvement with BMC Helix Operations Management with AIOps?

From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page. This is challenging to achieve with any tool, ...

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

What is your experience regarding pricing and costs for LogicMonitor?

The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...

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Product Reports

AIOps

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BMC Helix Operations Management with AIOps report

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Also Known As

BMC Helix Monitor

No data available

Overview

BMC Helix Operations Management with AIOps enhances monitoring by leveraging AI for proactive insights, issue prediction, and SLA maintenance. Its agentless design offers comprehensive asset visibility and seamless tool integration for rapid issue resolution.

BMC Helix Operations Management with AIOps stands out by automating alerting and actions through AIOps capabilities, which hone infrastructure learning and identify vulnerabilities, providing crucial insights on server stability and potential incidents. It is primarily utilized for event collection and correlation to determine root causes, reducing the need for manual problem-solving and ensuring faster remediation. Companies like Yamaha in Brazil implement it for IT service management and application monitoring.

What are the key features of BMC Helix Operations Management with AIOps?

Agentless Monitoring: Simplifies deployment and enhances visibility into asset relationships.
AI-Driven Insights: Predicts issues and uncovers vulnerabilities to maintain SLAs.
Seamless Integration: Works effortlessly with existing tools for automated alerts and actions.
Comprehensive Visibility: Provides critical insights into server stability and potential incidents.

Which benefits or ROI should be considered when evaluating BMC Helix Operations Management with AIOps?

Proactive Insights: Harness AI to predict and mitigate issues before they impact service quality.
Improved Resolution Time: Automation reduces downtime by swiftly addressing root causes.
Cost Efficiency: Agentless monitoring minimizes deployment costs and administrative efforts.
Enhanced SLA Management: Consistent performance tracking aids in maintaining service agreements.

In industries such as ITSM and application monitoring, BMC Helix Operations Management with AIOps is implemented for event collection, root cause identification, and escalation to management during critical issues. It suits organizations looking to enhance monitoring capabilities without extensive manual intervention.

BMC Helix

LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.

LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.

What are LogicMonitor's key features?

Customizable Dashboards: Allows personalization of monitoring views.
Robust Alerting: Offers advanced alert configurations.
API and Plugin Support: Ensures integration with apps like ServiceNow.
Dynamic Thresholds: Facilitates proactive issue resolution.
Anomaly Detection: Aids in identifying potential issues early.

What ROI should users look for in reviews?

Operational Efficiency: Enhanced by detailed visualizations and dashboards.
Scalability: Supports growing IT environments effortlessly.
Proactive Management: Facilitated by flexible alerting and monitoring.
Flexibility: Customization in monitoring diverse environments.

LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

BMC Helix Operations Management with AIOps vs. LogicMonitor