BMC Helix Operations Management with AIOps pros and cons

Name: BMC Helix Operations Management with AIOps
Brand: BMC Helix
Rating: 4.6 (9 reviews)

Vendor: BMC Helix

4.6 out of 5

9 reviews
100% willing to recommend

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Pros & Cons summary

BMC Helix Operations Management with AIOps, focusing on artificial intelligence, simplifies initial setup yet demands a steep learning curve. It offers agentless monitoring, predictive analytics for proactive problem-solving, and infrastructure insights. This tool enhances issue resolution speed, though its stability and licensing require improvement. Reliable yet expensive, it challenges ITSM maturity, needing more dashboards for better usability, ultimately boosting business confidence and cybersecurity.

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Prominent pros & cons

PROS

BMC Helix Operations Management with AIOps is evolving more and more into artificial intelligence.

BMC Helix Monitor's agentless feature removes the need to deploy agents on every system in an IT environment.

Predictive analytics in BMC Helix Operations Management with AIOps enhances proactive problem-solving and provides detailed infrastructure insights.

Initial setup of BMC Helix Operations Management with AIOps is easy.

BMC Helix Operations Management with AIOps reduces emergency changes and enhances issue resolution speed, improving business confidence and cybersecurity.

CONS

Initial setup is complex, requiring a steep learning curve for effective implementation.

More information and dashboards are needed to enhance usability and insight generation.

Ensuring the customer has sufficient ITSM maturity is a challenge due to the sophistication of BMC Helix.

The tool's stability has room for improvement, impacting user experience and reliability.

Licensing can be ambiguous and is relatively expensive, though it provides high value.

BMC Helix Operations Management with AIOps Pros review quotes

reviewer2243937

Director at a computer software company with 1,001-5,000 employees

Jul 25, 2023

It is evolving more and more into artificial intelligence.

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Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

Aug 28, 2023

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment.

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reviewer2332233

Solution Design Monitoring & Performance Solutions at a comms service provider with 10,001+ employees

Jan 15, 2024

The service operations monitoring features are valuable.

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Buyer's Guide

BMC Helix Operations Management with AIOps

December 2025

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Learn what your peers think about BMC Helix Operations Management with AIOps. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

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Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Apr 16, 2024

BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detailed analytics that gives you a deep understanding of your infrastructure and recurring issues/problems. It really predicts the problems.

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MohamedHassan6

Development manager at Business Management Company

Aug 12, 2024

The product's initial setup phase is easy.

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Sammy Nasr

Solutions architect at a consultancy with 11-50 employees

Nov 9, 2025

That gave us a very positive image as an agile vendor that came in and brought a highly valuable solution that drove cost reduction, that drove better return on investment, that drove more business confidence and highly automated spectrum and also it did improve overall cybersecurity aspects of the operations as well.

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Stuart Ball

Capacity Management Specialist Consultant at a consultancy with 1-10 employees

Nov 26, 2025

BMC Helix Operations Management with AIOps has positively impacted my organization by reducing our emergency changes and flipping our problem records from reactive to proactive, so we're getting to things faster before they impact users.

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BMC Helix Operations Management with AIOps Cons review quotes

reviewer2243937

Director at a computer software company with 1,001-5,000 employees

Jul 25, 2023

The initial setup of the solution is complex.

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Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

Aug 28, 2023

The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future.

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reviewer2332233

Solution Design Monitoring & Performance Solutions at a comms service provider with 10,001+ employees

Jan 15, 2024

The product must provide more information and dashboards.

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Buyer's Guide

BMC Helix Operations Management with AIOps

December 2025

Free Report: BMC Helix Operations Management with AIOps Reviews and More

Learn what your peers think about BMC Helix Operations Management with AIOps. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

DOWNLOAD NOW

879,259 professionals have used our research since 2012.

Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Apr 16, 2024

The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity.

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MohamedHassan6

Development manager at Business Management Company

Aug 12, 2024

I feel that the tool's stability has some scope for improvement.

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Sammy Nasr

Solutions architect at a consultancy with 11-50 employees

Nov 9, 2025

Customizing dashboard capabilities has always been an area of discussion.

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Stuart Ball

Capacity Management Specialist Consultant at a consultancy with 1-10 employees

Nov 26, 2025

My experience with pricing, setup cost, and licensing for BMC Helix Operations Management with AIOps is that licensing in some cases can be ambiguous, but broadly speaking, it's slightly on the expensive side, though it's very high value.

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