BMC Helix Operations Management with AIOps pros and cons

4.6 out of 5

6 reviews
100% willing to recommend

Pros & Cons summary

BMC Helix Operations Management with AIOps is progressively integrating artificial intelligence. Despite an easy initial setup, complexities are noted. Agentless monitoring offers convenience, though stability improvements and additional dashboards are desired. Predictive analytics empower proactive problem-solving but ensuring customer ITSM maturity is challenging. Although sophisticated, some clients lack process maturity. Users value service operations monitoring, yet more information could enhance usability.

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Prominent pros & cons

PROS

BMC Helix Operations Management with AIOps is evolving into artificial intelligence.

The most valuable feature is that BMC Helix Monitor is agentless, eliminating the need for agent deployment in IT environments.

Service operations monitoring features are highly valuable.

BMC Helix Operations Management with AIOps' predictive analytics greatly enhances proactive problem-solving capabilities by providing detailed insights into infrastructure and recurring issues.

The initial setup phase is easy, earning BMC Helix Operations Management with AIOps a ten out of ten.

CONS

Initial setup is complex.

Enhancements needed in patching-related information.

More information and dashboards must be provided.

Clients need sufficient ITSM maturity to utilize the software effectively.

Stability has room for improvement.

BMC Helix Operations Management with AIOps Pros review quotes

Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Apr 16, 2024

BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detailed analytics that gives you a deep understanding of your infrastructure and recurring issues/problems. It really predicts the problems.

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reviewer2243937

Director at a computer software company with 1,001-5,000 employees

Jul 25, 2023

It is evolving more and more into artificial intelligence.

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Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

Aug 28, 2023

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment.

Find out what your peers are saying about BMC Helix, BMC, OpsRamp and others in AIOps. Updated: September 2025.

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reviewer2332233

Solution Design Monitoring & Performance Solutions at a comms service provider with 10,001+ employees

Jan 15, 2024

The service operations monitoring features are valuable.

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Victor Promoth

Advisor - Compliance at a government with 10,001+ employees

May 6, 2025

BMC Helix Operations Management with AIOps deserves a ten out of ten.

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MohamedHassan6

Development manager at Business Management Company

Aug 12, 2024

The product's initial setup phase is easy.

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BMC Helix Operations Management with AIOps Cons review quotes

Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Apr 16, 2024

The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity.

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reviewer2243937

Director at a computer software company with 1,001-5,000 employees

Jul 25, 2023

The initial setup of the solution is complex.

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Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

Aug 28, 2023

The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future.

Find out what your peers are saying about BMC Helix, BMC, OpsRamp and others in AIOps. Updated: September 2025.

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868,759 professionals have used our research since 2012.

reviewer2332233

Solution Design Monitoring & Performance Solutions at a comms service provider with 10,001+ employees

Jan 15, 2024

The product must provide more information and dashboards.