BMC Helix Operations Management with AIOps Reviews

BMC Helix Monitor is useful for monitoring your assets. The solution just scans your entire network, giving you the system under the network as it can scan your servers, desktops, laptops, and anything connected to the network. BMC Helix Monitor is an agentless product, so you don't need to deploy agents on every PC in your IT environment. You can just deploy your monitoring servers and install BMC Helix Monitor, which will scan the entire asset to get detailed information about any particular asset.

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future.

I have experience with BMC Helix Monitor. My company has a partnership with BMC Helix Monitor.

Scalability-wise, it is an absolutely wonderful and dependable product.

Under critical conditions when a ticket is raised under critical conditions, the solution's technical support team responds within 30 minutes. The solution's technical support team responds within a day when we face medium to high-intensity issues.

I rate the technical support an eight out of ten.

The initial setup of BMC Helix Monitor is pretty straightforward and won't be complex. If it's in the SaaS environment, you don't need to worry because BMC takes care of everything, but you only have to take care of your admin credentials properly.

BMC Helix Monitor is a very basic level tool since monitoring is a part of TSOM.

I rate the overall solution a nine out of ten.

My company's customers sometimes use BMC Helix Monitor to monitor applications and check for failures in one server or a specific service in an application. The monitoring tool sends signals or alerts to the operation team, and after some time, they escalate and are sent to management, the IT director, the CIO, or the CEO.

The solution's most valuable features are its ability to monitor the servers in the infrastructure, monitor the stability of the service, troubleshoot the root cause of the failure whenever or whatever happens, and send notifications to specific roles in an organization.

I feel that the tool's stability has some scope for improvement.

I have experience with BMC Helix Monitor.

It is a stable solution. I didn't use the tool by myself. Stability-wise, I rate the solution a nine out of ten.

The tool is used by ten of our company's customers. The tool has around 100 users.

The solution's technical support is fast, responsive, and friendly.

The product's initial setup phase is easy.

The product is well integrated with other products, so I face no problems with the operational workflows.

I rate the solution an eight out of ten.