My company's customers sometimes use BMC Helix Monitor to monitor applications and check for failures in one server or a specific service in an application. The monitoring tool sends signals or alerts to the operation team, and after some time, they escalate and are sent to management, the IT director, the CIO, or the CEO.
The solution's most valuable features are its ability to monitor the servers in the infrastructure, monitor the stability of the service, troubleshoot the root cause of the failure whenever or whatever happens, and send notifications to specific roles in an organization.
I feel that the tool's stability has some scope for improvement.
I have experience with BMC Helix Monitor.
It is a stable solution. I didn't use the tool by myself. Stability-wise, I rate the solution a nine out of ten.
The tool is used by ten of our company's customers. The tool has around 100 users.
The solution's technical support is fast, responsive, and friendly.
The product's initial setup phase is easy.
The product is well integrated with other products, so I face no problems with the operational workflows.
I rate the solution an eight out of ten.
