| Product | Market Share (%) |
|---|---|
| Arcserve UDP | 1.2% |
| Veeam Data Platform | 14.5% |
| Rubrik | 7.4% |
| Other | 76.9% |
| Type | Title | Date | |
|---|---|---|---|
| Category | Backup and Recovery | Aug 31, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Aug 31, 2025 | Download |
| Comparison | Arcserve UDP vs Veeam Data Platform | Aug 31, 2025 | Download |
| Comparison | Arcserve UDP vs HPE Zerto Software | Aug 31, 2025 | Download |
| Comparison | Arcserve UDP vs Commvault Cloud | Aug 31, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Veeam Data Platform | 4.3 | 14.5% | 94% | 428 interviewsAdd to research |
| Commvault Cloud | 4.3 | 7.3% | 95% | 111 interviewsAdd to research |
The most valuable features of Arcserve UDP, according to the reviews, are backup, recovery, and cloud computing capabilities. Users appreciate the ease of configuration and use, as well as the clear and detailed logs that help identify and resolve issues.
The product also offers quick restoration and works efficiently. Other praised features include global deduplication, virtual standby, and live replication. Additionally, users find the solution user-friendly, with the ability to perform large-scale archive/backup and switch between different hardware platforms.
Arcserve UDP has several areas that could benefit from improvement. Firstly, the process of verifying and consolidating images for backups is time-consuming and slower compared to other backup solutions. Secondly, the troubleshooting aspect needs enhancement as it currently requires physically plugging into the computer and extracting logs, which can be inconvenient. Additionally, the solution could be made more user-friendly, particularly when it comes to assigning destinations and selecting files and folders to back up.
There are certain aspects that are unclear, such as the lack of notifications when unintentionally unchecking or checking folders. The security of the solution could also be improved, and providing training for end users would be beneficial. The backup speed, especially for tape and VMware Snapshot, is slow and can be problematic when needing to revert to a snapshot.
The marketing approach of Arcserve UDP could be enhanced to reach a wider audience. Furthermore, the solution should support older infrastructure and older versions of operating systems.
The pricing could be more favorable, and integrating with other storage and monitoring features would be advantageous.
Specific features that would be useful include detailed information on backed-up files, improved restore speed, and the ability to back up Office 365 mailboxes and restore PST files. There have been concerns about the quality of newer technologies and product offerings from Arcserve UDP.
The ROI from Arcserve UDP is highly beneficial due to the efficient backup speed. This allows IT teams to save time and allocate their efforts towards more important tasks.
Arcserve UDP has a competitive pricing model that is adjustable based on the number of computers subscribing to the solution. While some users find the licensing process cumbersome, there are no hidden costs involved and the pricing is considered affordable.
Arcserve UDP is primarily used as backup software for clients' on-premises servers. It is also used for image backup and recovery. Additionally, it is utilized for backing up multiple sites in India, providing protection software and backup solutions, and for disaster recovery.
It serves various industries such as financial companies, schools, universities, banks, finance, and insurance sectors. Arcserve UDP is used as an on-premises infrastructure backup solution, covering servers, storage servers, file servers, and endpoints, as well as the virtualization layer.
The product offers security to databases and performs regular backups without human intervention. Moreover, it is used for small file restores and as a backup solution for small and medium-sized businesses, backup servers, desktops, and public servers.
The feedback on the customer service and support of Arcserve UDP is mixed. Some customers have had positive experiences, stating that the technical support is excellent, fast, and knowledgeable about the product. They have been able to get resolutions when needed and rate the support a ten out of ten. Others mention that the support provided is satisfactory but could be improved. They mention issues with response times, the need for more promptness, and more detailed documentation.
The initial setup for Arcserve UDP is generally described as straightforward and easy. Users mention that all you need to do is protect the computer online, set up the networking and local admin, authenticate to the backup store, and install the software.
Some users mention that they used a third party for the implementation, while others deployed it themselves. The ease of implementation is rated highly, with only one person needed for deployment in most cases. However, there are a few reviews that mention the initial setup being complex or requiring fine-tuning.
Arcserve UDP is considered to be scalable by multiple users. Some users mention that they have a limited number of solution users, while others have a larger number of IT specialists using the solution. They also highlight that the scalability is better than that of competitors and that the installation process is quick.
Users have mixed opinions about the stability of Arcserve UDP. Some users find it to be a stable and reliable solution, with no bugs, glitches, crashes, or freezes. However, there are a few users who encountered problems with the solution, such as a destroyed backup when trying to add extra disks, although this issue was not directly connected to Arcserve.
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 7 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 172 |
| Midsize Enterprise | 69 |
| Large Enterprise | 148 |
Arcserve UDP was previously known as StorageCraft ShadowProtect, StorageCraft Backup Analyzer.
ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
| Author info | Rating | Review Summary |
|---|---|---|
| Head of Operation and IT at Elgrade Inc | 3.5 | We use Arcserve UDP mainly for its decompression feature, which cuts storage costs. While effective for backup and disaster recovery, it struggles with cloud server integration, requiring additional subscriptions. Arcserve UDP offers better pricing and support compared to Veeam. |
| Full Pre-Sales Analyst at a tech services company with 51-200 employees | 3.0 | I find Arcserve UDP's interface refined and scalable, but reliability is a major issue. Promised features often underperform, especially compared to Veeam. We face implementation and compatibility challenges, leading us to consider migrating to more dependable solutions. |
| Lead Solutions Architect at Team Computers | 5.0 | No summary available |
| Executive Director at Aerorsys Infotech Pvt. Ltd. | 3.5 | I work as a solution provider and don't personally use Arcserve UDP, but implement it for clients. It's effective for data recovery between physical and virtual machines. However, it lacks tape backup support and requires better technical support, particularly with ShadowProtect SPX. |
| Founder at FIELDFEET CONSULTING | 4.0 | Our customers use Arcserve UDP for online backup, recovery, and replication, appreciating its quick recovery feature and off-site replication. While it supports Linux and Windows, we seek cloud integration in India. We prefer Arcserve over Veeam due to fewer support issues. |
| Business Development Manager at Gignos | 1.5 | I presented Arcserve UDP to address our customer's need for deduplication due to using multiple backup solutions. It resolved their issues, but improvements are necessary in backup restoration reliability, security features, stability, and support responsiveness for better efficiency. |
| Information Technology Specialist at ARC ONE (PVT) LTD | 3.5 | In my experience, Arcserve UDP is mainly used for virtual machine backup and SAP HANA, offering a simple configuration. However, its lack of a single console and limited features prompted us to consider Commvault for improved efficiency. |
| Owner at Silicon Computech Pvt Ltd | 4.0 | I have a manufacturing client using Arcserve UDP for a central backup across multiple plants in a hybrid environment. Although effective and relied upon for years, it's not user-friendly and lacks intuitive features. Disaster recovery enhancements are needed. |
