Arcserve UDP Reviews

We have a customer who is into manufacturing. They have multiple plants and a central server for backup. It’s a hybrid environment. It is a traditional enterprise backup software.

We have upgraded our customer’s product to the latest version. Our customers have been using it for the last six to seven years. Our customers are happy with the product’s functionality.

The product is not user-friendly. Younger users prefer tools that are very intuitive and more graphical. The users operating the system must be trained properly. It is not a plug-and-play solution. It will be really useful if the solution provides disaster recovery features.

I have been using the solution for 30 years.

The solution’s stability is good. I rate it an eight and a half or nine out of ten.

We had no issues with the tool’s scalability. I rate it an eight and a half or nine out of ten. I recommend the solution for enterprises.

The technical support takes time to respond. I believe it is because the team has less resources. However, the solution they provide is comprehensive. I rate the technical support around seven to eight out of ten.

Neutral

Both Acronis and Arcserve UDP are good solutions. We sell Acronis to people who need applications on the cloud. For Arcserve UDP, we target hybrid and on-premise users. We don't have much experience with Acronis.

The setup is not complex, but it could be better. Many organizations provide intuitive interfaces that are more friendlier. Some companies are on the cloud, but larger companies still have their servers on-premise. For newer applications, organizations move to the cloud.

I rate the product’s pricing a six out of ten. The solution is not very expensive, but it is not cheap. Commvault and Veritas are more expensive. Arcserve UDP is moderately priced.

Overall, I rate the tool an eight out of ten.

We are using Arcserve UDP to backing ups nine sites in India. However, we do not directly back up user data.

The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging.

The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear. 

When we access the source panel, we can view the scheduling and destination panels. To select source files or folders, we use the source panel. However, if we unintentionally uncheck a folder, we won't receive a notification. Similarly, if we mistakenly check a folder, we won't be notified, leaving room for errors. The green tick box must be checked to proceed.

There is room to improve the security of the solution and it would be helpful to provide training for the end users. Other vendors provide training to the end user which is helpful.

I have been using Arcserve UDP for approximately two months and my team has used it for more than five years.

We did not have any critical issues with the stability of the solution.

I rate the stability of Arcserve UDP an eight out of ten.

We have approximately 500 to 2,000 IT specialists users using this solution.

The scalability could improve. Hyperscaling is not good or easy to do.

I rate the scalability of Arcserve UDP a seven out of ten.

Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided is satisfactory, but there's still room for improvement. The support team could be more prompt, and the documentation provided could be more detailed.

I rate the support from Arcserve UDP a seven out of ten.

Neutral

We are using Veeam Backup at the same time as Arcserve UDP and Veeam Backup is more specialized in VMware and cloud backups.

Arcserve UDP is deployed on Windows machines, and during installation, it may crash, causing an impact on the servers. These factors may also contribute to an increase in installation time. The overall implementation was easier than other solutions.

The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.

We are moving to Commvault in the near future because we have a lot of VMware environments. Additionally, we will be using Linux instead of Microsoft Windows because it has fewer crashes and is more secure.

One administrator can handle the maintenance of the solution.

I would recommend the on-premise version of the solution.

I rate Arcserve UDP an eight out of ten.

I use the solution for disaster recovery and continuous availability. For example, if my DC goes down, I can spin up VMs almost instantaneously on my DR site. Plus, I have an Arcserve High Availability or Arcserve Continuous Availability license that helps me to keep a real-time in-sync copy of my SQL database on which my CRM tool runs. So, I can maintain a highly available SQL DB, one on-premises and one in the cloud.

Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained.

We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release.

I would like to see support for SAP HANA in UDP. We are looking for block-level backup or byte-level backup of SAP HANA because we are looking at migrating from the existing SQL to SAP HANA.

I've been using it for almost eight years now.

The primary copy is on the on-premises storage, and the secondary copy is on AWS.

Arcserve UDP is pretty much stable, and as a result, it's a good go-to solution. I've been using it for the last eight years.

The solution is scalable. If you have good infrastructure underneath the software, then, it's a very scalable solution. It's scalable in the sense that it can protect from 100 VMs to 1,000 VMs.

Also, the backups that I need to be retained for six years or seven years for compliance scale out very well on the cloud. So, I'm really happy with that.

I would rate technical support at nine on a scale from one to ten. They have provided me with workarounds and solutions in a timely manner.

Positive

Arcserve is a very easy solution to deploy because the infrastructure and UI are very user-friendly. It's very easy to deploy. If I remember correctly, I deployed the apps or solution across my new virtualized infrastructure in less than 30 minutes. It worked out of the box.

It works out of the box, and it saves my life a lot. When a server goes down, Arcserve has always restored those critical servers, so I would rate it at nine on a scale from one to ten.

I am using the tool for backup, replication, and Instant VMs.

The product provides instant and virtual standbys.

The time to backup servers that sit in DMZ must be improved.

I have been using the solution for ten years.

I rate the product’s stability an eight out of ten. The product must make the updates of the backend database easier.

I rate the product’s scalability an eight out of ten. Four people use the solution in my organization.

The support is good. The support personnel may not solve all problems quickly, but they're good at getting back to us.

Neutral

We used a different solution before. We could restore our files quickly, but if we had to restore the whole server, it would take ages, or they have to send us the restoration on a drive. In Arcserve, we can quickly create an instant VM.

The deployment is done by a consultant.

The solution is expensive.

People who want to buy the appliance must get as much storage as possible. Storage is a premium on the appliances. Overall, I rate the tool an eight out of ten.

We use the solution as backup software for our clients' on-premises servers.

The solution's most valuable features are backup, recovery, and cloud computing. We can extract the recovery details and then boot up the server. Another best feature is the ease of configuration.

Firstly, the application takes much time to verify and consolidate images for backups. The process could be faster in comparison to other backup solutions. Secondly, the troubleshooting part needs improvement as well. Presently, one needs to plug into the computer and then extract the logs in case of a problem.

I have been using the solution for three years.

It could be a more stable solution in terms of cloud usage. As for a cloud server, the controller of the physical server needs to be present for the backup running.

It is a scalable solution. We have at most ten solution users at the moment.

The technical support team needs to be faster in their responses. I have raised tickets four to five times about the upgrades, the user panel, and unknown backup issues. They take a lot of time to resolve the query. It's very time-consuming.

The initial setup is straightforward. All you need to do is protect the computer online and then the whole server, which you will save as the backup store after setting up the networking and the local admin, where ShadowProtect will use it virtually. After that, authenticate to the backup store, then install it.

In comparison to other vendors, it is a low-cost solution. The licensing cost is easily adjustable based on the number of computers subscribing to the solution.

I recommend the solution to others. If you want an entry-level backup for your on-premises servers, it is a suitable solution. I rate it a seven out of ten.

Arcserve UDP Point-in-Time is based on capturing historical data. It can recreate data from point A to point B and replicate it. It automates the restoration process, positioning the DLP feature once the card is completed.

The compression feature is significant. This ensures highly efficient deduplication.

Arcserve UDP is the first step to making data and applications available when clients don't have an extra storage environment for the year. Veeam has a more automated solution with orchestration for restoring information and uploading. Veeam's solution is more sophisticated than Arcserve's, but Arcserve offers a solution better suited for SMBs.

I have been using Arcserve UDP for eight years.

The product is stable.

I rate the solution’s stability a nine out of ten.

The solution’s scalability is good.

I rate the solution’s scalability a nine out of ten.

The initial setup is easy but requires little training. 

I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

The price is similar for this SMB business but offers various contract options. So, the client can choose the best way to make a contract, whether it's a cloud solution or an on-premises solution based on workloads or processors.

Data verification is based on two storage systems with the feature to replicate. However, this feature is specific to this kind of solution and architecture; each site requires equivalent data storage, including a prespill site and a verification site. Arcserve UDP is hardware agnostic, making it versatile and suitable for countries like Brazil, where cost-effectiveness is crucial. Additionally, software implementation has no costs, making it a highly interesting solution.

You should have some people with expertise in networking or related factors in virtual machines, ERC, and others certified as Azure professionals.

Two or three engineers are required for the solution's maintenance.

Backup and its necessity vary depending on the importance of clients' data. We cater to a diverse range of clients, including supermarkets, hospitals, and insurance companies, so the significance of the solution varies accordingly. We aim to ensure that the company never has to resort to using the solution in the event of a disaster. 

The solution is resilient, comfortable, and guarantees a good experience over a long period of time.

Overall, I rate the solution a nine out of ten.

I am in this case studying and taking courses, lessons, and laboratories with ArcSoft since I am on a learning path to be able to handle pre-sales with ArcSoft.

ArcSoft can be used in different scenarios. For example, there exists a specific certification for financial companies. It's possible to apply two ArcSoft solutions with replication with different sites and of course to configure it for disaster recovery, too.

Overall, it's a good product.

The licensing is very good. We're happy it has cloud capabilities. 

It offers a different use method. You can use it on the cloud or buy an ArcSoft appliance. 

The duplication is useful. ArcSoft achieves better duplication levels than Veeam, for example. The performance is much better.

The management is very easy as it has a very good interface. It's simple to configure.

The pricing is fair and reasonable. 

It's simple to set up.

It is complicated for me to discuss features to improve since I don't use it regularly or don't check all products within the ArcSoft portfolio. They could work on their marketing approach. I don't see many people leveraging it. Veeam seems to have better marketing distribution and communication across different types of social media and you just don't see this solution anywhere.

I've used this solution for one to two years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.

Positive

In the past, I have used Veeam. I find this solution to be better.

The initial setup is very easy. I'd rate the ease of implementation nine out of ten. You only need one person to deploy the solution. If you need to work on allocating data center appliances, two or three people might be needed. Technical knowledge of the solution and some knowledge of the data center equipment is necessary.

The pricing is competitive. I'd rate the affordability of the product nine out of ten.

We are partners. 

Currently, I am in training mode in relation to this product.

So far, I like the solution. It's very good and has string capacity for data and information.

I'd rate it eight out of ten. 

Our customers use Arcserve UDP for backup and recovery. Our customers are schools, universities, banks, finance and insurance sectors.

Customers do not like when there is a price increase, but it is understandable as everything in the economy is getting more expensive. Customers eventually get comfortable with the increased price and stop complaining.

We have been using this solution for three years and are using the latest version. We provide a license link to our partner, and the partner gives it to the customers to install.

The solution is stable. We have not heard any issues or complaints from customers installing it.

The scalability is great and better than the competitors. In addition, it takes just a few hours to install.

The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or Arcserve directly deals with the problem. The technical support is very fast. I rate the technical support a ten out of ten.

The initial setup was complex, but with the help of our IT and engineering staff, it was quite straightforward. Compared to other solutions, the setup of Arcserve UDP is fast. Someone new to the solution can take tutorials and training.

The ROI is very good because of the speed of the backup. So our IT staff don't waste time doing unnecessary work. They can set up and focus on other tasks. I rate the ROI a ten out of ten.

I rate the pricing a six out of ten. Arcserve UDP is not cheap but is also not the most expensive.

I rate this solution an eight out of ten.