Arcserve UDP Reviews

Arcserve UDP provides security to our database and also it takes backup regularly, without human intervention. It's a replication and backup software.

The most valuable feature of Arcserve UDP is live replication.

I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again.

I have been using Arcserve UDP for approximately two years.

The stability of Arcserve UDP could improve.

Arcserve UDP is not a scalable solution.

I have not used technical support.

We were using a different solution previously but after we did some market research we switched.

The initial setup of Arcserve UDP was simple. The process took approximately three hours.

I rate the setup of Arcserve UDP a four out of five.

We did the implementation of the solution. However, you have to be aware of your systems and have some knowledge.

There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution.

I rate the price of Arcserve UDP a two out of five.

Arcserve UDP has served its use case 100 percent for us.

I rate Arcserve UDP an eight out of ten.

My company operates as a solution provider, meaning we don't use the product for ourselves, and we deal with it mostly for our clients.

The best feature of the product stems from the fact that it is an overall good product that can help with backup and recovery. The tool helps deal with recovering data from a physical to a virtual machine and vice versa. The recovery part of the product is very good.

More than Arcserve UDP, the product acquired by it, which is ShadowProtect SPX, has certain shortcomings when it comes to areas like tape library. ShadowProtect SPX's ability to provide backup to disk and backup to the cloud is okay, but it fails to provide backup to tape.

The technical support of the product is an area of concern where improvements are required.

I have been using Arcserve for more than twenty years. I have around five years of experience with Arcserve UDP. My company operates as a managed service provider for the product.

It is a stable solution. The monitoring part is already included in the product.

Stability-wise, I rate the solution a seven out of ten.

Arcserve UDP is not like some other products, which are dependent on size in terms of GB or TB. The tool is not dependent on the data size.

My company serves small and medium-sized clients who use Arcserve UDP.

Technical support for the solution is slow, but our company can handle it.

Users need technical support when some disaster happens in their environment, and if users don't get support at the right time, they are offered support a day or 48 hours later. There is a need to provide immediate support to users when they require it or maybe in an hour, considering Arcserve doesn't have much of an infrastructure in India.

I rate the technical support a four out of ten.

Neutral

I rate the product's initial setup phase an eight on a scale of one to ten, where one is a difficult setup process, and ten is an easy setup phase. The product's setup phase is easy.

I feel that the product is fairly priced. My company needs to pay for perpetual licenses.

The tool's disaster recovery and business continuity for our clients are enhanced considering how Arcserve has taken over a product called StorageCraft that has a toll called ShadowProtect SPX, which is a wonderful solution for disaster recovery. It is possible to recover servers within seconds or minutes with the help of ShadowProtect SPX.

My company's clients use Arcserve UDP for cross-platform data protection since it can be operated on both Linux and Windows.

Arcserve UDP provides deduplication features, but StorageCraft ShadowProtect SPX does not offer deduplication functionalities. StorageCraft ShadowProtect SPX's technology does not require deduplication features as it provides users with continuous incremental backup.

The product's cloud integration capabilities are okay. The use of continuous backup technology every 15 minutes to maintain a backup for servers, after which the file that gets created in a few KBs is sent to the cloud with the help of another feature called replication. It is possible to simultaneously backup data to not only one destination but to a number of destinations. Backup to a local disk, backup to the cloud, or backup in a remote office or destination are all the facilities that are providers in the product. Backup to the cloud is a very easy task, and with the technology that the tool offers, you can restore your server with the backup file, and it allows you to migrate from a local data center to the cloud within minutes. If any incident involving some disaster happens in your office, you can immediately start your office over the cloud.

I am a certified engineer myself, and whenever there is a requirement from anyone for some ordinary support related to the product, I am able to handle 90 percent of the problems. At times, I require extra time to deal with some configurations.

I rate the overall tool a seven out of ten.

I am using the tool for backup, replication, and Instant VMs.

The product provides instant and virtual standbys.

The time to backup servers that sit in DMZ must be improved.

I have been using the solution for ten years.

I rate the product’s stability an eight out of ten. The product must make the updates of the backend database easier.

I rate the product’s scalability an eight out of ten. Four people use the solution in my organization.

The support is good. The support personnel may not solve all problems quickly, but they're good at getting back to us.

Neutral

We used a different solution before. We could restore our files quickly, but if we had to restore the whole server, it would take ages, or they have to send us the restoration on a drive. In Arcserve, we can quickly create an instant VM.

The deployment is done by a consultant.

The solution is expensive.

People who want to buy the appliance must get as much storage as possible. Storage is a premium on the appliances. Overall, I rate the tool an eight out of ten.

I am in this case studying and taking courses, lessons, and laboratories with ArcSoft since I am on a learning path to be able to handle pre-sales with ArcSoft.

ArcSoft can be used in different scenarios. For example, there exists a specific certification for financial companies. It's possible to apply two ArcSoft solutions with replication with different sites and of course to configure it for disaster recovery, too.

Overall, it's a good product.

The licensing is very good. We're happy it has cloud capabilities. 

It offers a different use method. You can use it on the cloud or buy an ArcSoft appliance. 

The duplication is useful. ArcSoft achieves better duplication levels than Veeam, for example. The performance is much better.

The management is very easy as it has a very good interface. It's simple to configure.

The pricing is fair and reasonable. 

It's simple to set up.

It is complicated for me to discuss features to improve since I don't use it regularly or don't check all products within the ArcSoft portfolio. They could work on their marketing approach. I don't see many people leveraging it. Veeam seems to have better marketing distribution and communication across different types of social media and you just don't see this solution anywhere.

I've used this solution for one to two years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.

Positive

In the past, I have used Veeam. I find this solution to be better.

The initial setup is very easy. I'd rate the ease of implementation nine out of ten. You only need one person to deploy the solution. If you need to work on allocating data center appliances, two or three people might be needed. Technical knowledge of the solution and some knowledge of the data center equipment is necessary.

The pricing is competitive. I'd rate the affordability of the product nine out of ten.

We are partners. 

Currently, I am in training mode in relation to this product.

So far, I like the solution. It's very good and has string capacity for data and information.

I'd rate it eight out of ten. 

My company deals with the product's use case, which is attached to one of our customers to whom I presented Arcserve UDP since they were using more than three backup solutions at the same time. A big challenge with a lot of data was the reason for the need to have some kind of deduplication, which is available within Arcserve UDP. With the use of the functionality provided by the product, my company resolved our customers' issues.

The problem with Arcserve UDP stems from some green lights in the backups. The problem was the green light in the backup part, and when you tried to restore some data, the green light was showing up, but the restoration couldn't be done. With the problems in the green light, which is affiliated with the backup part of the solution, users can't be sure if they can take care of the restoration part, making it one of the areas where improvements are required.

I want the security features and the stability of the product to be improved.

The support could be more knowledgeable and faster.

I have been using Arcserve UDP for a year and a half. I sell the solution.

The green light of the product was always green, meaning it was looking good and stable, but some data wasn't available when you wanted to restore it. According to me, it is not a stable product.

You can scale up the solution as much as you want. There is no problem with the scalability part of the product.

The technical support of the product wasn't good because they blocked our customers' time.

I rate the technical support a four out of ten.

Neutral

The product could be deployed in a day with the help of our company's technicians and our customers' resources.

The product's deployment process was straightforward.

The solution is deployed on an on-premises model.

The installation part was quite good and straightforward, so it could be done in a day. The technicians involved in the installation of the product noticed the problem with the green lights in the tool, after which Arcserve's technician used to make our company's technicians sit and ask them to test this and that day in and day out, which wasn't a good process since it blocked the customer's time.

The biggest return on investment from the use of the product stems from the fact that it provides good deduplication functionalities for storage.

The product is available at a favorable price point. The problem is only with the security part of the tool, so a user needs to trust the solution to be able to restore the data. Some of our customers have seen that due to some issues in the area of security, there were some problems in the restoration part.

Users can either make monthly or yearly payments towards the licensing charges of the solution. My company sold it to customers who used to make upfront payments on a yearly basis towards the licensing costs of the product.

I rate the product price a five on a scale of one to ten, where one is low price and ten is high price.

The only additional cost involved is in the area revolving around the technicians needed to be at present for the customers since they are blocked by the technicians from Arcserve's support team.

The solution supports the disaster recovery strategy whenever you need it, so it is a functionality in the product that seems to be working properly and allows you to check your data.

The most beneficial feature of the product for data protection stems from the tool's deduplication functionality. For my company's customers, the product was able to support a broad kind of environment.

The deduplication functionality of the product impacts the storage requirements in a good way. You didn't have to use much physical storage space since the tool has the ability to compress the data.

I wouldn't exactly recommend the product to those who plan to use it since it is not stable and workable when you need to do restoration.

I rate the scalability and performance of the product in an IT environment as a six out of ten.

I rate the overall product a three out of ten.

I like the tool's speed. 

We have to use a Microsoft hypervisor for installation which is expensive. 

I have been working with the product for one year. 

Arcserve UDP is stable. 

Arcserve UDP's support is good and attends cases within two hours. They are the best. 

Positive

We can deploy the solution in a VMware environment within two to three days. However, a Microsoft hypervisor environment's deployment takes 15 days to complete. You need two resources to complete the process. 

I rate the product a ten out of ten. 

Our customers use Arcserve UDP for backup and recovery. Our customers are schools, universities, banks, finance and insurance sectors.

Customers do not like when there is a price increase, but it is understandable as everything in the economy is getting more expensive. Customers eventually get comfortable with the increased price and stop complaining.

We have been using this solution for three years and are using the latest version. We provide a license link to our partner, and the partner gives it to the customers to install.

The solution is stable. We have not heard any issues or complaints from customers installing it.

The scalability is great and better than the competitors. In addition, it takes just a few hours to install.

The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or Arcserve directly deals with the problem. The technical support is very fast. I rate the technical support a ten out of ten.

The initial setup was complex, but with the help of our IT and engineering staff, it was quite straightforward. Compared to other solutions, the setup of Arcserve UDP is fast. Someone new to the solution can take tutorials and training.

The ROI is very good because of the speed of the backup. So our IT staff don't waste time doing unnecessary work. They can set up and focus on other tasks. I rate the ROI a ten out of ten.

I rate the pricing a six out of ten. Arcserve UDP is not cheap but is also not the most expensive.

I rate this solution an eight out of ten.

Most of the use cases associated with Arcserve UDP are related to virtual machine backup, for which we use it sometimes, though it is not the fastest one. Arcserve UDP is mostly used as a backup in SAP HANA. Even now, since Arcserve can't trigger the backup from the console, we decided to replace it with Commvault in our company. Still, in our company, we use Arcserve UDP for a few customers for virtual machine backup, as it works perfectly fine with no issues.

The best feature of the product is its simple environment, making it simple for users to take care of the configuration part. In our company, though we have found a few issues with Arcserve UDP, most of them crop up from the lack of features provided in the solution.

There are two products under Arcserve. There are no single consoles for Arcserve. Arcserve introduced a backup solution and UDP, because of which there are still issues since our customers use the legacy agent-based backup, like SQL backup or Oracle backup, and when our company uses the backup from Arcserve, we need to select two consoles, which becomes an issue. Arcserve functions perfectly only if you use a basic virtual environment or a fully virtualized environment. One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement.

Arcserve doesn't consider its own backup tool, which is a very powerful product, and it may be because most people know only about Arcserve UDP and don't know how to work on the backup product from Arcserve.

I have been using Arcserve UDP since 2015. My company has a partnership with Arcserve.

It is a very stable solution.

It is a scalable solution.

I can say that more than fifty of my company's customers in Sri Lanka use Arcserve UDP.

Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's technical support operated from India, there were some issues in connection with the support provided for Arcserve UDP 6.5, which I believe stemmed from the lack of product knowledge. Nowadays, I feel that Arcserve has fixed the issues related to the operations of its technical support team.

The initial setup of the solution is very easy since it is easy to configure, making everything fine.

The solution is deployed on an on-premises model.

The pricing of the product can be considered to be reasonable enough for the Asian region.

My company chose Arcserve UDP or other products in the market since it is simple to use.

Arcserve UDP can be used in a simple environment in most cases. I have a technical background, but I can say that Arcserve doesn't have any proper videos for its new users. If you want to install Veeam, there are plenty of videos related to how to install Veeam. If I want to add a data store or some ESXi in Arcserve, I can't find any videos to help me with the same on YouTube. In general, there are no online materials for learning about the product, which might not be helpful for the implementation engineers, but in our company, we need some straightforward online video materials about the product to help us with our pre-sales.

I rate the overall product a seven out of ten.