3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.
| Product | Mindshare (%) |
|---|---|
| 3CX Live Chat | 6.8% |
| LiveChat | 14.8% |
| ChatX Live Assist 365 | 9.5% |
| Other | 68.9% |
| Company Size | Count |
|---|---|
| Small Business | 31 |
| Midsize Enterprise | 6 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 93 |
| Midsize Enterprise | 53 |
| Large Enterprise | 47 |
3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.
What are the key features of 3CX Live Chat?3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.
3CX Live Chat was previously known as 3CX PBX.
| Author info | Rating | Review Summary |
|---|---|---|
| General Manager at Beyond IT Services | 4.0 | I use 3CX for IP telephony and call center activities, integrated with ITSM products for technical support. Its most valuable features are meetings, IVR, and workflow personalization, but its reporting and dashboards need improvement. Deployment is through another cloud provider. |
| Senior Infrastructure Engineer at Net Consulting | 3.0 | We use 3CX Live Chat for work coordination through messaging, and we find its call queue feature valuable. However, it needs improvements in scheduling and report generation as we rely on third-party tools for accurate data, leading to added costs. |
| VoIP Network Engineer at Infinet Solutions | 4.5 | As a reseller, I rate this solution 9/10 for its robust call queues, reporting, and high scalability, offering great value. I desire quality-of-life improvements for extension management and more consistent support for specific OS issues. |
| Accountant at a financial services firm with 51-200 employees | 5.0 | I find 3CX Live Chat useful, easy to use, and stable for remote work, with excellent support and easy setup. My only improvement would be adding group call functionality, which is currently missing and would greatly enhance its utility. |
| Owner at Cerberus IT Solutions | 4.5 | I highly recommend 3CX Live Chat for its ease of use, stability, and seamless chat-to-call/screenshare integration, which improved our support. Setup was quick. My only wish is for more customization options and a manager's multi-chat view. |
| Head CX at Tecrivuelt | 4.0 | I find 3CX easy to use with good WebRTC flexibility. However, its limitations in reporting, integration, and lack of APIs are a concern, particularly for enterprise needs, often requiring workarounds or alternative systems. |
| Strategic Partner at East Kentucky Telecom Inc. | 5.0 | I rate 3CX Live Chat 10/10; it was effortlessly set up and highly scalable. Its SMS integration significantly improved customer response times, although I wish message management for group queues were easier. We quickly recouped its low cost. |
| IT Consultant at DirectCall | 4.0 | I use 3CX for large clients, valuing its GUI, scalability, and support, which grew my business. I find customization difficult and failover unreliable. I also desire an SMS feature, yet I recommend it despite these issues. |
