3CX Live Chat vs LiveChat comparison

3CX and Text are both solutions in the Live Chat category. 3CX is ranked #4 with an average rating of 8.0, while Text is ranked #2. 3CX holds a 7.5% mindshare in LC, compared to Text’s 13.9% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Text users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
190 Comparison Views

91% willing to recommend

LiveChat

Read 6 LiveChat reviews

904 Views
253 Comparison Views

100% willing to recommend

3CX Live Chat

LiveChat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and LiveChat based on real PeerSpot user reviews.

Find out in this report how the two Live Chat solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. LiveChat Report (Updated: March 2026).

Buyer's Guide

3CX Live Chat vs. LiveChat

March 2026

Download the complete report

Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Live Chat

4th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th), IP PBX (1st), Unified Communications (2nd), Hosted and Cloud Based VoIP (3rd)

LiveChat

Ranking in Live Chat

2nd

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (35th), IT Service Management (ITSM) (43rd)

Mindshare comparison

As of March 2026, in the Live Chat category, the mindshare of 3CX Live Chat is 7.5%, down from 8.5% compared to the previous year. The mindshare of LiveChat is 13.9%, down from 17.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat Mindshare Distribution
Product	Mindshare (%)
LiveChat	13.9%
3CX Live Chat	7.5%
Other	78.6%

Live Chat

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

Chamakhe Maurieni

CEO at a logistics company with 1-10 employees

Allows us to save automated answers to the most popular customer queries

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"3CX technical support is top notch and the best of any vendor I've encountered so far."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"Mobility features and remote extensions work well."

"3CX constantly adds new features based on their customers feedback and it is one of the most versatile PBX systems we have worked with."

More 3CX Live Chat pros

"Through the capabilities of LiveChat we are able to fully customise each live chat implementation to suit the goals of our clients."

"Since we started to use LC we managed to increase our customer satisfaction level, increase sales and most important thing to speed up our interaction with our customers because it's all in real time."

"We can attribute most of our high ticket sales to this software."

"It truly does what I need it to do and anything else I would say, I would be making it up."

"Customer Service: Top notch! The support team is available all the time and have been able to solve all our questions instantly."

Cons

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"The Android and iPhone clients are great options but don't always work perfectly, even on wifi."

"I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status."

"There are a handful of simple features – BLF to handle parking orbits, handling of custom SIP headers."

"Having a video call would be a nice idea."

"iPhone users found it difficult to use the mobile application when working offsite."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

More 3CX Live Chat cons

"There have been times where Live Chat's servers have had DDOS attacks and have made communication difficult."

"I'd like to be able to create teams and filter the reports by team, in addition to the ability to currently filter by group, date, agent, tag etc."

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

Media Company

Marketing Services Firm

Computer Software Company

Manufacturing Company

20%

Media Company

11%

Performing Arts

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Comparisons

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Compared 6% of the time

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Compared 5% of the time

Webex vs 3CX Live Chat

Compared 5% of the time

PGi GlobalMeet vs 3CX Live Chat

Compared 5% of the time

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NICE CXone vs LiveChat

Compared 8% of the time

TOPdesk vs LiveChat

Compared 7% of the time

Zendesk vs LiveChat

Compared 7% of the time

Amity Chat vs LiveChat

Compared 5% of the time

More LiveChat Competitors

Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

LiveChat

March 2026

Download LiveChat product report

Also Known As

3CX PBX

chat.io

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

Sample Customers

Information Not Available

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Buyer's Guide

3CX Live Chat vs. LiveChat

March 2026

Free Report: 3CX Live Chat vs. LiveChat

Find out what your peers are saying about 3CX Live Chat vs. LiveChat and other solutions. Updated: March 2026.

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884,873 professionals have used our research since 2012.

See our 3CX Live Chat vs. LiveChat report.

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We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.