Try our new research platform with insights from 80,000+ expert users

3CX Live Chat vs LiveChat comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Live Chat
5th
Average Rating
8.8
Reviews Sentiment
7.8
Number of Reviews
55
Ranking in other categories
Virtual Meetings (12th), IP PBX (1st), Unified Communications (2nd), Hosted and Cloud Based VoIP (4th)
LiveChat
Ranking in Live Chat
1st
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Help Desk Software (41st), IT Service Management (ITSM) (52nd)
 

Mindshare comparison

As of June 2025, in the Live Chat category, the mindshare of 3CX Live Chat is 8.6%, up from 6.6% compared to the previous year. The mindshare of LiveChat is 17.7%, up from 16.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Live Chat
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
CM
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
report
Use our free recommendation engine to learn which Live Chat solutions are best for your needs.
856,873 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Real Estate/Law Firm
8%
Educational Organization
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
Ask a question
Earn 20 points
 

Comparisons

No data available
 

Also Known As

3CX PBX
chat.io
 

Overview

 

Sample Customers

Information Not Available
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Find out what your peers are saying about 3CX Live Chat vs. LiveChat and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.