3CX Live Chat vs Cisco TelePresence comparison

3CX and Cisco are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while Cisco is ranked #9 with an average rating of 8.0. 3CX holds a 1.8% mindshare in VM, compared to Cisco’s 3.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 85% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

Cisco TelePresence

Read 9 Cisco TelePresence reviews

634 Views
318 Comparison Views

85% willing to recommend

3CX Live Chat

Cisco TelePresence

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Cisco TelePresence and 3CX Live Chat are competing products in communication solutions. 3CX Live Chat appears to have an advantage due to its cost-effectiveness and feature set, despite Cisco TelePresence's advanced video capabilities.

Features: Cisco TelePresence provides high-definition video conferencing, immersive telepresence, and seamless integration with Cisco products. 3CX Live Chat offers multi-channel communication, easy website integration, and real-time visitor monitoring.

Room for Improvement: Cisco TelePresence could improve in terms of cost, flexibility for smaller businesses, and user interface complexity. 3CX Live Chat may benefit from enhancing video capabilities, extending integration options, and offering more extensive reporting tools.

Ease of Deployment and Customer Service: Cisco TelePresence requires comprehensive setup and integration, needing expert assistance, but with strong customer service. 3CX Live Chat provides a simpler, cloud-based deployment with responsive support and straightforward installation.

Pricing and ROI: Cisco TelePresence involves high initial costs due to hardware, though it offers high ROI for enterprises needing video solutions. 3CX Live Chat provides a cost-effective setup with free and affordable premium plans, offering swift ROI by enhancing customer engagement and reducing costs.

To learn more, read our detailed 3CX Live Chat vs. Cisco TelePresence Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. Cisco TelePresence

April 2025

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Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Cisco TelePresence

Ranking in Virtual Meetings

9th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.3% compared to the previous year. The mindshare of Cisco TelePresence is 3.4%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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OSCAR DE LA PENA

Senior Solution Architect at Ricoh España, S.L.U.

One-click meeting access and seamless integration enhance video conferencing experience

Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"It’s straightforward to set up."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

More 3CX Live Chat pros

"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."

"It was stable. So, I would rate the stability a ten out of ten."

"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."

"PresenterTrack cameras improve the meeting experience."

"We have a dual screen option to enable video and content sharing."

"The configuration is a valuable."

"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."

"The SpeakerTrack feature is the most valuable feature."

More Cisco TelePresence pros

Cons

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"Its features for scheduling and generating reports need improvement."

"The support team can appear to be condescending."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"The reporting and dashboards of 3CX could be improved."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

More 3CX Live Chat cons

"Cisco TelePresence could improve its integration capabilities."

"The price of Cisco TelePresence overall should be reduced."

"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."

"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."

"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."

"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."

"The tool is expensive."

"The calling features can be improved."

Pricing and Cost Advice

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There is no add-on costing on the standard fees."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

More 3CX Live Chat pricing and cost advice

"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."

"I will rate the tool's pricing an eight out of ten."

"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."

"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."

"The pricing is expensive, therefore I rate it an eight out of ten."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

Government

13%

University

13%

Financial Services Firm

12%

Computer Software Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about Cisco TelePresence?

It was stable. So, I would rate the stability a ten out of ten.

See all answers

What needs improvement with Cisco TelePresence?

See all answers

What advice do you have for others considering Cisco TelePresence?

Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 45% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 30% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 25% of the time

More 3CX Live Chat Competitors

Webex vs Cisco TelePresence

Compared 31% of the time

Polycom RealPresence Clariti vs Cisco TelePresence

Compared 24% of the time

Cisco Meeting Server vs Cisco TelePresence

Compared 23% of the time

Polycom RealPresence Desktop vs Cisco TelePresence

Compared 23% of the time

More Cisco TelePresence Competitors

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

April 2025

Download Cisco TelePresence product report

Also Known As

3CX PBX

TelePresence

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Cisco TelePresence Server brings multiparty video to unified communications deployments. Its flexible video, audio, and content-sharing capabilities allow users to participate in video conferences with multiple parties. Users can easily create, launch, and join meetings using standards-based video endpoints. Or their mobile devices or Cisco WebEx clients. Or even third-party video endpoints. The server provides high-quality, standards-based video conferencing for mobile, desktop, and room systems.

Cisco

Sample Customers

Information Not Available

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images

Buyer's Guide

3CX Live Chat vs. Cisco TelePresence

April 2025

Free Report: 3CX Live Chat vs. Cisco TelePresence

Find out what your peers are saying about 3CX Live Chat vs. Cisco TelePresence and other solutions. Updated: April 2025.

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