3CX Live Chat vs Cisco TelePresence comparison

3CX and Cisco are both solutions in the Virtual Meetings category. 3CX is ranked #7 with an average rating of 8.0, while Cisco is ranked #9. 3CX holds a 3.3% mindshare in VM, compared to Cisco’s 2.9% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 85% of Cisco users who would recommend it.

3CX Live Chat

Read 56 3CX Live Chat reviews

5,433 Views
2,282 Comparison Views

91% willing to recommend

Cisco TelePresence

Read 9 Cisco TelePresence reviews

1,741 Views
1,689 Comparison Views

85% willing to recommend

3CX Live Chat

Cisco TelePresence

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Cisco TelePresence and 3CX Live Chat are competing products in communication solutions. 3CX Live Chat appears to have an advantage due to its cost-effectiveness and feature set, despite Cisco TelePresence's advanced video capabilities.

Features: Cisco TelePresence provides high-definition video conferencing, immersive telepresence, and seamless integration with Cisco products. 3CX Live Chat offers multi-channel communication, easy website integration, and real-time visitor monitoring.

Room for Improvement: Cisco TelePresence could improve in terms of cost, flexibility for smaller businesses, and user interface complexity. 3CX Live Chat may benefit from enhancing video capabilities, extending integration options, and offering more extensive reporting tools.

Ease of Deployment and Customer Service: Cisco TelePresence requires comprehensive setup and integration, needing expert assistance, but with strong customer service. 3CX Live Chat provides a simpler, cloud-based deployment with responsive support and straightforward installation.

Pricing and ROI: Cisco TelePresence involves high initial costs due to hardware, though it offers high ROI for enterprises needing video solutions. 3CX Live Chat provides a cost-effective setup with free and affordable premium plans, offering swift ROI by enhancing customer engagement and reducing costs.

To learn more, read our detailed 3CX Live Chat vs. Cisco TelePresence Report (Updated: August 2026).

Buyer's Guide

3CX Live Chat vs. Cisco TelePresence

August 2026

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Helped 909,647 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

7th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Cisco TelePresence

Ranking in Virtual Meetings

9th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.3%, up from 1.8% compared to the previous year. The mindshare of Cisco TelePresence is 2.9%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.3%
Cisco TelePresence	2.9%
Other	93.8%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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OSCAR DE LA PENA

Senior Solution Architect at Ricoh España, S.L.U.

One-click meeting access and seamless integration enhance video conferencing experience

Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is very easy to install and manage, provides all the features of a traditional phone system as well as VoIP to significantly cut telephone costs, is very stable without requiring significant resources to run, and has an easy-to-use web interface for configuration and management."

"With the reporting feature you can get all the incoming and outgoing call details."

"3CX Live Chat works amazing and having a good connection will allow the best experience while using the solution."

"LiveChat makes it easy to respond to your customers and connect with them."

"Our company has saved a lot of money from using 3CX Live Chat."

"The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location."

"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."

"Because it’s quite easy to deploy and operate, it has allowed us better disaster recovery options for our clients."

More 3CX Live Chat pros

"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."

"It was stable. So, I would rate the stability a ten out of ten."

"The configuration is a valuable."

"The SpeakerTrack feature is the most valuable feature."

"Superior video and audio experience."

"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."

"We have a dual screen option to enable video and content sharing."

"PresenterTrack cameras improve the meeting experience."

More Cisco TelePresence pros

Cons

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"During one upgrade, we lost conferencing that took several months to add back in the new version."

"There should be an option to save some extensions."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in."

"The Android and iPhone clients are great options but don't always work perfectly, even on wifi."

"3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two."

More 3CX Live Chat cons

"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."

"Cisco TelePresence could improve its integration capabilities."

"The tool is expensive."

"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."

"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."

"Cisco TelePresence license is expensive and should be reduced."

"The calling features can be improved."

"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."

Pricing and Cost Advice

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

More 3CX Live Chat pricing and cost advice

"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."

"I will rate the tool's pricing an eight out of ten."

"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."

"The pricing is expensive, therefore I rate it an eight out of ten."

"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."

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Top Industries

By visitors reading reviews

Construction Company

20%

Financial Services Firm

13%

Outsourcing Company

Comms Service Provider

Performing Arts

11%

Manufacturing Company

11%

Outsourcing Company

10%

Construction Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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What needs improvement with Cisco TelePresence?

See all answers

What advice do you have for others considering Cisco TelePresence?

Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...

See all answers

What is your primary use case for Cisco TelePresence?

My primary use case for Cisco TelePresence ( /products/cisco-telepresence-reviews ) is providing video conferencing solutions for internal and external users, especially for enterprises. I am a par...

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Comparisons

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Compared 5% of the time

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Compared 5% of the time

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Compared 4% of the time

Digium Switchvox vs 3CX Live Chat

Compared 3% of the time

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Compared 3% of the time

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Compared 14% of the time

Webex vs Cisco TelePresence

Compared 10% of the time

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Compared 10% of the time

LifeSize vs Cisco TelePresence

Compared 9% of the time

PGi GlobalMeet vs Cisco TelePresence

Compared 3% of the time

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Product Reports

Buyer's Guide

Live Chat

August 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

August 2026

Download Cisco TelePresence product report

Also Known As

3CX PBX

TelePresence

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Cisco TelePresence offers a powerful communication platform for businesses, featuring high meeting clarity, easy integration, and user-friendly operation, making it suitable for real-time video collaborations.

Cisco TelePresence provides advanced video conferencing capabilities ideal for connecting teams across different locations. Its integration with Microsoft Teams and ease of use are key highlights. While high-definition capabilities depend on licenses, the platform still provides robust video quality through dual cameras. Despite requiring improvements in port availability and integration with other software platforms, its one-button-to-push and complete directory access enable uninterrupted communication.

What are the key features of Cisco TelePresence?

Meeting Clarity: Ensures high-quality video and audio for effective communication.
Dual Cameras: Provides flexibility and enhanced visual experience.
Integration with Microsoft Teams: Seamlessly connects meeting environments for improved productivity.
SpeakerTrack: Automatically tracks and focuses on the speaker for a more engaging meeting.
One-Button-to-Push: Simplifies joining meetings, enhancing user convenience.

What benefits and ROI should users consider?

Reduced Travel Costs: Enables face-to-face communication without physical travel.
Enhanced Collaboration: Increases interaction and engagement across teams and locations.
Time Efficiency: Facilitates quick meetings and decision-making processes.
High Quality Communication: Maintains clear and effective video and audio transmission.

Cisco TelePresence is widely implemented in industries to improve communication in boardrooms, client meetings, and training sessions. Enterprises utilize the platform for end-to-end video conferencing, ensuring teams and partners are effectively connected, thus reducing travel time and costs significantly. Its seamless integration streamlines collaboration efforts across the globe, adapting to varying communication needs across diverse sectors.

Cisco

Sample Customers

Information Not Available

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images

Buyer's Guide

3CX Live Chat vs. Cisco TelePresence

August 2026

Free Report: 3CX Live Chat vs. Cisco TelePresence

Find out what your peers are saying about 3CX Live Chat vs. Cisco TelePresence and other solutions. Updated: August 2026.

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