We performed a comparison between 3CX Live Chat and Cisco TelePresence based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"With the reporting feature you can get all the incoming and outgoing call details."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The integration between the video and voice is the most valuable solution."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"We have not had any bugs or glitches, the solution is stable."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"PresenterTrack cameras improve the meeting experience."
"The configuration is a valuable."
"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."
"It was stable. So, I would rate the stability a ten out of ten."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"We have a dual screen option to enable video and content sharing."
"The SpeakerTrack feature is the most valuable feature."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"It could be better in terms of providing more options for call recording."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"The support team can appear to be condescending."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The tool is expensive."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"The calling features can be improved."
"The price of Cisco TelePresence overall should be reduced."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Cisco TelePresence is ranked 9th in Virtual Meetings with 7 reviews. 3CX Live Chat is rated 8.8, while Cisco TelePresence is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Cisco TelePresence writes "A scalable solution that needs some improvement in pricing and stability". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Cisco TelePresence is most compared with Zoom, Webex, Polycom RealPresence Clariti and Cisco Meeting Server. See our 3CX Live Chat vs. Cisco TelePresence report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
